Braintree Mews Care Home - Avery Collection

Church Lane, Braintree CM7 5SE
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9.9 36 Reviews
  • Braintree Mews Care Home - Avery Collection, Braintree
Braintree Mews Care Home is ideally located just a 15-minute walk from the town centre, and offers top-notch dementia, residential and respite care.

The team meticulously assess the unique needs of residents, ensuring tailored care plans are regularly reviewed for ongoing support.

Featuring 75 luxuriously furnished ensuite bedrooms, the home prioritises resident comfort. Each room is equipped with nurse call and information systems, providing 24/7 access to necessary support and giving residents peace of mind.

At Braintree Mews, life's celebrations and joys are warmly embraced. The home is always buzzing with activity, offering options like enjoying classic films in the cinema room, immersing oneself in a good book in a cosy library, or indulging in pampering sessions at the hair salon. Boasting excellent transport links, including rail services to London and regular bus routes to Chelmsford, Colchester, Halstead and Witham, residents also have plenty of opportunity to welcome visitors or explore the local community.

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Care Provided by Braintree Mews Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment

Good to Know

  • Person in charge
  • Alexander Bragg (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (63)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Braintree Mews Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,275
  • (these prices are only a guideline, please contact Braintree Mews Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Braintree Mews Care Home - Avery Collection Reviews (36)

Total of 36, showing 1-20
9.9

Braintree Mews Care Home - Avery Collection has a Review Score of 9.9 (9.946) out of 10, based on 36 reviews in the last 2 years. Over all time Braintree Mews Care Home - Avery Collection has 36 reviews.

Overall Experience

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Date Published

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Review from Lynn L (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved our mum into Braintree Mews Care Home and our experience has been nothing short of exceptional. From the moment we arrived, we were welcomed into a warm and inviting environment. The facilities are clean, comfortable and beautifully maintained, creating an atmosphere that immediately
puts us at ease. Every member of the team shows commitment and is always respectful, compassionate and friendly. Every interaction and the way they go above and beyond means Mum has settled well and we have peace of mind.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your kind comments, we have been so lucky and blessed to get to know your mum and so happy she has settled and made friends not only with the staff but with other individuals living with us.


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Review from Simon M (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here just over one month. The improvement she has made is amazing. This is down to the brilliant and kind care she is getting. Braintree Mews Care Home is an incredible place.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your wonderful comments, it has been our absolute pleasure getting to know your mum and absolutely delighted at how settled she is at Braintree Mews.


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Review from Kelly A (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our mum, who was our dad's carer, passed away in October, my brother and I had to make the difficult decision to place our dad into a care home. We visited several care homes in the area. Braintree Mews was, by far, the best, looking more like a beautiful hotel than a care home.
Our dad has
settled in so much better than we could ever have expected and that is down to the staff and environment at Braintree Mews.
The staff at Braintree Mews are fantastic and have gone above and beyond for our family. Their knowledge surrounding Alzheimer's is outstanding and we feel at ease leaving our dad in their more capable hands.
There are daily activities which change each week, from in-house games/quizzes to outside companies coming in to entertain the residents. The activities allow interactions with other residents and staff. Family members are always welcome and encouraged to get involved if they can.
The food is delicious and varied.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Good morning and Happy New Year! The days around Dad's admission must have been very difficult for the whole family and I am so proud that the whole team were able to support and put minds at ease. Dad is a larger than life character, loved by both staff and fellow residents. I thank you on behalf of the whole team and will pass on your kinds words to all!


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Review from M P (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't praise the home enough. They have helped Mum to transition a difficult move enormously.
The care and attention are wonderful and our family is very grateful to everyone.
We always receive a warm reception when we arrive. All the staff are exceptional.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for leaving a review for Braintree Mews. We are so glad that you have been so happy with the level of care, support and love shown by all members of staff. I will make sure everybody is aware of your kind words.


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Review from M S (Resident) assisted by family/friend published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have really enjoyed my stay here. The staff have been lovely and helpful. The only issues I have had have been with the quality of the food.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for taking time to leave your review for Braintree Mews Care Home. Although your overall experience was 5* I can see you scored food lower than our expectations. We consider all feedback positive and will use this to firstly look at the menu for the time you stayed and also to work with the kitchen team ensure all residents have the best experience when dining with us. All feedback will be passed on to the whole team.


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Review from Marion G (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Braintree Mews Care Home for respite care. During this time, the whole team were so accommodating and empathetic. I do not live in the UK so it was important mum felt comfortable here. She has settled so well that we have decided to make her stay permanent.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for submitting a review for Braintree Mews Care Home. For some people, respite can be a very good way to settle in before becoming permanent. I'll pass your feedback on to the whole team.


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Review from Lisa H (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience for my mother has been excellent. The staff are friendly and can't help enough. The care is over and beyond our expectations. We are so happy with Braintree Mews and my mother has settled very quickly.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Many thanks for leaving Braintree Mews such a positive review. We take great pride in the levels of service and care we provide so to receive such lovely words is great comfort. Mum has settled in really well, is a joy to have at the home and is a lovely caring person. I will pass on your review to all team members!


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Review from Clare W (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all around. My dad had a good 2-week respite stay. Will certainly use it again.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We hope that Dad enjoyed his respite with us and would love for him to come back and see us again any time! Your kind words will be beneficial for anyone else considering a short-term stay with us. I will let everyone in the team know. Thank you!


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Review from Susan R (Wife of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went in for respite while I went away for a weekend. He loved it, and I'm not sure he wanted to come home! The staff were lovely - everyone knew him, from the receptionist through the carers to the management team, and everyone chatted to him when they saw him. They also knew me when I went
to visit him and always used my name, which was a lovely touch and made me feel that my husband was valued. The care he received was excellent, the food was lovely and he was engaged in the activities. I've already booked him in again for next year. The bedrooms and en-suites were lovely, very comfortable and well appointed with everything he could need.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Wow, what a lovely, kind review with some beautiful points. I will pass these comments on to all heads of departments so that they can thank their teams individually. Your husband has a great sense of humour and fitted right in!


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Review from K F (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the excellent care my father received during his respite care. The support we received as a family was most welcome.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind words regarding the care your father received during his time at Braintree Mews. It was a pleasure having him stay and we hope to see him again in the future! I will pass on your feedback to the team.


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Review from G F (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short stay and was well looked after with all the carers taking an interest in her needs. No need or problem was an issue. The communication with relatives regarding any concerns was excellent.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We thank you for taking the time to leave Braintree Mews Care Home a review. It was a pleasure to care for your mother. Your comments reflect our continuing commitment to offer leading care to our residents - I will pass on your kind words to all members of the team!


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Review from Paul L (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous setting for my mother, with such wonderful and caring staff.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you ever so much for taking the time to leave Braintree Mews Care Home a review. Your kind words reflect our commitment to delivering leading care to our residents. I will pass this on to the team and I hope we see you again!


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Review from Kaye M (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon entering Braintree Mews Care Home, I felt welcomed into the most palatial comfort. Customer service manager made the whole experience easier. No one envisaged this situation which is traumatic for all. My dad feels he has a purpose, he's valued. This home is a beautiful palatial palace for memory
care and all the staff are wonderful.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for taking the time to leave us a review. It has been nothing but a pleasure caring for Dad! We have had some great laughs together since he joined us. He has settled in well and is a greatly valued resident - also it must be said that he keeps our gardens looking lovely.


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Review from Michael A (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had two weeks respite care. Braintree Mews Care Home is a lovely building with great facilities and staff. They provided activities every day for the residents. I couldn't fault it but staff were a little light at weekends, that's the only negative, but the care home is new so that was to be
expected.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind words, we will pass these on to the team, especially regarding activities. We are pleased that we have a rolling recruitment process that focuses on individuals' values and behaviours to ensure they are a good fit for us. Further, we are proud to have partnered with two local organisations to support people back into the workplace.


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Review from Ian J (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in February and smooth transition from her home to the mews made her and our life easy. We found the staff very friendly and nothing was too much trouble. We now have peace of mind knowing that she is having the best of care.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Braintree Mews thank you ever so much for your 5 star review. It is a true pleasure looking after Mum. I will personally thank the whole team as I feel your scores reflect the level of care from all departments!


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Review from L C (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home with wonderfully kind and caring staff. Nothing is too much trouble for any of the team who all work very hard and look after their residents extremely well.
The home is newly opened and is more of a beautiful hotel with the benefit of carers to help with various individual needs.
It certainly isn't like any other care home I have been to.
It has a residential floor for those who may just need an extra helping hand but want to stay independent, a memory floor and a third floor too. All floors have their own dining, lounge and library facilities, all with beautiful furniture.
The hairdressing and beauty salon are lovely, as are the cinema room, café area and private dining room, which all help to promote independence. The fabulous activity coordinators plan a variety of daily activities which the residents are welcome to join should they wish.
This was a huge move for our family member but we are delighted that they have settled very well and are happy and thriving.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for your very kind words about your experience with Braintree Mews. It's great to see that your family member has settled in so well. It's also a measure of the hard work the whole team consistently put in. I will pass on your review comments to all!


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Review from S C (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a lovely time at Braintree Mews Care Home. She enjoyed the activities on offer and said the food was good. She also likes socialising. The room was luxurious and very clean and she was generally looked after well. My only concern was that she was not wearing her hearing aids when I picked her
up and they were in the charger the wrong way round, so had no power. Otherwise, a great service and the staff and management are all lovely.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave a review for Braintree Mews. I'm really happy that Mum had such a pleasant stay with us. It's great to hear such positive feedback around all the different aspects of the home. Your comments referencing Mum's hearing aids has been noted and will be passed on to the care team to make sure this is addressed moving forward.


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Review from J G (Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Braintree Mews performed above and beyond expectations in every way. It is a hotel experience with carers!

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Many thanks for taking the time to leave such a nice review. We really do pride ourselves in our service and I'm very happy that you liked the home and hope we will have you stay with us again in the future!


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Review from Caroline S (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased with the service and care received from Braintree Mews. They managed to move my mum and her partner in super quick and have looked after them really well. All the staff are lovely and the building is like a hotel. My mum seems to have settled in really well and I feel so relieved
that she is being well looked after.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for your very kind words about the care received for your mum and her partner at Braintree Mews. They are both lovely people and have fitted in really well. I will let the whole team know!


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Review from B L (Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, it's very clean. It feels like home. Everyone is polite. The food is excellent. Glad I came here and hope I can stay forever.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your kind review. It is a pleasure having you stay with us at Braintree Mews. I will pass on your kind words to the whole team!


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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Braintree Mews Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Braintree Mews Care Home - Avery Collection is calculated as follows: ( (407 Excellents x 5) + (20 Goods x 4) + (1 Poors x 2) ) ÷ 428 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Braintree Mews Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Hayley

Hayley Smith

Job Title: Home Manager

Joined: 2024

Hayley has recently joined the team at Braintree Mews as Home Manager.


Hayley brings to the home a wealth of experience, having been fortunate enough to work in the health and social care sector for 28 years with the last 10 in a managerial position.


Hayley explains "I consider working with others to be a blessing, and I am very fortunate to work in a job I love.


I enjoy discovering everyone’s history and treasure the moments I spend sharing a cup of tea and having a chat with the people who are living here at Braintree Mews.


Together with the team, I am dedicated to providing exceptional care in beautiful surroundings, and I consider myself privileged to spend my days with both the staff and residents, striving to create a nurturing and supportive environment for all. I am looking forward to getting to know you all.


My door is always open, so please feel free to visit at any time."


Mystral 'Mystie'

Mystral 'Mystie' Powell

Job Title: Deputy Home Manager

Joined: 2024

Mystie brings nearly 15 years of experience working in a care home setting, the last 10 years focusing on outstanding dementia care. Mystie is passionate about promoting emotional and psychological well-being as well as providing the highest standards of physical care.


In her downtime, Mystie really enjoys getting out in nature and fresh air and loves being by the sea.


Tracy

Tracy Poulson

Job Title: Administrator

Joined: 2023

Tracy is an experienced administrator and she works hard in the background making sure that the administration within the service runs smoothly.


Ethan

Ethan Williams

Job Title: Sous Chef

Joined: 2024

Ethan is our new Sous Chef. He comes to us with skills he has previously used in the Hotel sector - he is also a District Councillor when not in our kitchen.


In the very brief time since Ethan joined us, we are already getting a lot of compliments on his food.
Ethan said, "I'm looking forward to my new venture with the great team here at Braintree Mews."


Scott

Scott Dowsett

Job Title: Maintenance Manager

Joined: 2024

Scott joined Braintree Mews latter part of 2024 and has over 15 years in the maintenance and facilities sector. At home, Scott is a carer for his grandmother alongside his son and nephew.


Scott's spare time is filled with playing pool in a local league, cycling and trips down to the lovely Essex coast.


Frequently Asked Questions about Braintree Mews Care Home - Avery Collection

What types of Care is Braintree Mews Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Braintree Mews Care Home - Avery Collection have?

There are 63 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Braintree Mews Care Home - Avery Collection?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Braintree Mews Care Home - Avery Collection to the centre of Braintree?

0.7 mile(s) as the crow flies, distance by road may be significantly further.