Braintree Mews Care Home - Avery Collection

Church Lane, Braintree CM7 5SE
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9.9 36 Reviews
  • Braintree Mews Care Home - Avery Collection, Braintree
Braintree Mews Care Home is ideally located just a 15-minute walk from the town centre, and offers top-notch dementia, residential and respite care.

The team meticulously assess the unique needs of residents, ensuring tailored care plans are regularly reviewed for ongoing support.

Featuring 75 luxuriously furnished ensuite bedrooms, the home prioritises resident comfort. Each room is equipped with nurse call and information systems, providing 24/7 access to necessary support and giving residents peace of mind.

At Braintree Mews, life's celebrations and joys are warmly embraced. The home is always buzzing with activity, offering options like enjoying classic films in the cinema room, immersing oneself in a good book in a cosy library, or indulging in pampering sessions at the hair salon. Boasting excellent transport links, including rail services to London and regular bus routes to Chelmsford, Colchester, Halstead and Witham, residents also have plenty of opportunity to welcome visitors or explore the local community.

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Care Provided by Braintree Mews Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment

Good to Know

  • Person in charge
  • Alexander Bragg (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (63)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Braintree Mews Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,275
  • (these prices are only a guideline, please contact Braintree Mews Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Braintree Mews Care Home - Avery Collection Reviews (36)

Total of 36, showing 21-36
9.9

Braintree Mews Care Home - Avery Collection has a Review Score of 9.9 (9.946) out of 10, based on 36 reviews in the last 2 years. Over all time Braintree Mews Care Home - Avery Collection has 36 reviews.

Overall Experience

  • 35
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Date Published

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23
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Review from Andrew W (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the Braintree Mews Care Home team for looking after my father during 17 days of respite care so that the family could take my mother on a much-deserved holiday. It's fair to say things turned out a little more challenging than expected however my father was well looked after and staff
were more than happy for us to call and speak to them every day when we couldn't get through directly using my father's phone. Whilst my father was thankful to all staff and made some good friends, the family have to give special mention to one staff member in particular who went above and beyond to look after my father and keep us updated of how things were going whilst we were away. I undertook a post-stay review with my father in the week following his return home and other than making constant mention of the fantastic food that he had during his stay, he simply noted 10/10. Bottom line: Our family would feel more than comfortable with my father staying at Braintree Mews again in the future.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave Braintree Mews a review. Your kind words about the level of care received will be passed on to the whole team. Rest assured - 10 out of 10 is our goal. If you can email me direct at braintreemews.csm@averyhealthcare.co.uk I will make sure that the person who shined out gets an extra pat on the back.


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Review from A B (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the few weeks Dad has been at the Mews his anxiety levels have dropped, his well-being has improved and in his words, his mental health is much better.
All the staff at the Mews, including reception, catering, maintenance, carers and management have been more than supportive. Living a long way
from the Mews this support reduces my stress levels and I know that I can speak to Dad when ever he is available. There has been a real transformation in Dad in a few short weeks.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Good Afternoon, thank you for the kind words in your review, we will pass them on to the team. I am pleased that Dad's mental health has improved since being with us at Braintree Mews.


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Review from Brendan M (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and information provided and presented by the manager and the team have been first-class. I was anxious as to how Mum would settle, however, Braintree Mews has gone above and beyond to make the move as smooth as possible. My mum appears to have settled very well due to the excellent care
provided.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave this outstanding review. It is a pleasure looking after your mum - she is well loved and has a great sense of humour! I will pass on your kind words to the whole team.


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Review from Nicholas H (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and his team at Braintree Mews enough for the care and support they've provided for my mum from the day she arrived. They have been superb. All the staff have been friendly, welcoming and easy to talk to, and not just to my mum but to all our family when visiting.
Thank you,
we really do appreciate everything you've done and everything you're doing.
Oh and my mum wouldn't forgive me if I didn't also mention how much she enjoys the food, so a big thank you to the kitchen staff too.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much from all at Braintree Mews for taking the time to leave your kind review. Feedback like this always mean so much to all members of the team. The level of service you describe is is our passion. I will pass on your kind words.


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Review from P C (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family had lunch at the Mews today. The private dining room is beautiful. Food was exceptional and portions were plentiful. Well done to whoever was the chef today. After lunch, we went into the lounge and joined a few more residents for a lovely afternoon. The Mews is such a friendly place. It
isn't like a care home. Couldn't ask for better care for Mum.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave such a nice review about your experience of using our private dining room. We will pass on your kind words to the Head Chef and all staff involved in the care for your mum!


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Review from Emma T (Granddaughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes I've ever been to. My grandparents had the best respite care whilst there. The staff are extremely friendly, helpful and so caring. The facilities are outstanding, and the activities are superb.
Thank you to all of you for the care you have given our family.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for leaving such a lovely review. It was a delight to host your grandparents, and we look forward to seeing them again in the future at Braintree Mews. I will pass on your comments to the whole team!


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Review from P G (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a tour of the facilities, we decided to proceed with an application for Mum.
The manager visited her in the hospital to complete an assessment. I have to admit we were anxious but the manager immediately put us at ease. He was patient and understanding. Listening and explaining, despite
having a number of questions for us.
The process was made so easy. Mum has just moved in, and so far, I cannot fault all the staff. The facilities are amazing, but the staff exceed expectations. Nothing is too much trouble. I feel that they really care.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave us a review for Braintree Mews. We take great pride in the level of service we provide from all departments. I will gladly share your comments with the whole team!


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Review from Geoff S (Son-in-law of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is of the highest level, akin to a five-star hotel with all the very stylish comforts of home. The variety and quality of food are excellent with the menus being well thought through. The staff are very caring whilst remaining professional and personable. There is also an extensive
and applicable activities programme. I would highly recommend this care home.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave your review on the level of excellence at Braintree Mews. We take great pride in our menus and the presentation of all aspects of the home. I will pass on your kind words to the whole team.


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Review from Kim S (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Braintree Mews Care Home is a beautiful home. The feeling is of a relaxing environment with luxury decor and facilities.
All of the staff are friendly and welcoming, from the receptionist to the carers to management. They are approachable and have time to spend with residents and their families. It's
a home-from-home feel.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you from all the team at Braintree Mews for your lovely comments. I will make sure all staff are aware.


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Review from Katie M (Granddaughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully inviting atmosphere, a caring and talkative team and great coffee! Everyone makes you feel welcome, remember your name and is always willing to help with anything you need when you visit. I feel comfortable visiting and very happy and confident that my nan is well cared for. It's obvious
she's getting the love, care and attention she needs.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We are delighted that you have taken the time to share your thoughts about the level of care that we are giving your nan. She is a well-loved resident and a joy to have here. I will pass these kind words to all staff at Braintree Mews and make them aware. Thank you again!


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Review from Paul M (Friend of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend recently attended Braintree Mews, December 2023 and Janauary 2024 for some respite following some health issues.
The home is fantastic, wonderful facilities, and attentive caring staff.
As my friend enters her more senior years, as and when the time comes, she will without any doubt be
back!
Keep up the good work, thank you for caring for her.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind words, we will share them with the team. We look forward to seeing your friend again soon.


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Review from Mark R (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation in the care home was five star with all the comforts of home and more. The quality of food was outstanding and the menu well thought out. The staff were very caring and always on-hand to offer 1st class care. I highly recommend this care home.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind comments, it was an absolute pleasure to look after your mother. I will pass on these kind words to the team.


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Review from K B (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some emergency respite care for my mother, we called and spoke to the manager. He bent over backwards to help us. His advice was helpful and made us feel that my mum would be looked after... looked after is an understatement! Every care above and beyond was given to her. We are now as a family
arranging for her to stay more often. My mum thoroughly enjoyed her time there. A huge thank you to all the staff.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Good morning, thank you for your positive feedback and I am glad that your mum enjoyed their time with us. I will share this feedback with the team.


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Review from P E (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by how genuinely caring all the staff are. This is a brand new care home, and is beautifully decorated, and has a lovely ambience. The rooms are very spacious by care home standards, and tastefully furnished. Being brand new, the number of residents is currently well below
capacity, so it remains to be seen if the current very high standards can be maintained when there are a much greater number of residents to cater for - from experience so far I would fully expect this to be the case.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for taking the time to leave a review. I'm glad that you're enjoying the decoration, ambiance and environment.


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Review from Andre T (Respite Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My two-week respite stay at the Braintree Mews Care Home - Avery Collection was a great boost and left me with the most happy memories.
The staff were attentive and cheerful at all times. I enjoyed the activities and the staff were most encouraging.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you for taking the time to leave a review. It was a pleasure to have you stay with us and we wish you all the very best.


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Review from S B (Respite Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were excellent. They really helped me in my time of need. Food was excellent, and standards were extremely high. Following a broken foot on my arrival home I realised that it was not safe for me to be there while my partner was working away. In amongst my post was a leaflet re the mews. I
called and arranged an appointment with the manager and arrived at the Braintree Mews Care Home - Avery Collection that evening. I work for the NHS now but previously ran my own care agency and had a lot of input into residential and nursing homes. Well done to all the staff a lovely place I would certainly recommend.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for taking the time to review and commenting on the excellent food and standards. It was lovely having you with us and I wish you and your family a very Merry Christmas and Happy New Year.


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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Braintree Mews Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Braintree Mews Care Home - Avery Collection is calculated as follows: ( (407 Excellents x 5) + (20 Goods x 4) + (1 Poors x 2) ) ÷ 428 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Braintree Mews Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Hayley

Hayley Smith

Job Title: Home Manager

Joined: 2024

Hayley has recently joined the team at Braintree Mews as Home Manager.


Hayley brings to the home a wealth of experience, having been fortunate enough to work in the health and social care sector for 28 years with the last 10 in a managerial position.


Hayley explains "I consider working with others to be a blessing, and I am very fortunate to work in a job I love.


I enjoy discovering everyone’s history and treasure the moments I spend sharing a cup of tea and having a chat with the people who are living here at Braintree Mews.


Together with the team, I am dedicated to providing exceptional care in beautiful surroundings, and I consider myself privileged to spend my days with both the staff and residents, striving to create a nurturing and supportive environment for all. I am looking forward to getting to know you all.


My door is always open, so please feel free to visit at any time."


Mystral 'Mystie'

Mystral 'Mystie' Powell

Job Title: Deputy Home Manager

Joined: 2024

Mystie brings nearly 15 years of experience working in a care home setting, the last 10 years focusing on outstanding dementia care. Mystie is passionate about promoting emotional and psychological well-being as well as providing the highest standards of physical care.


In her downtime, Mystie really enjoys getting out in nature and fresh air and loves being by the sea.


Tracy

Tracy Poulson

Job Title: Administrator

Joined: 2023

Tracy is an experienced administrator and she works hard in the background making sure that the administration within the service runs smoothly.


Ethan

Ethan Williams

Job Title: Sous Chef

Joined: 2024

Ethan is our new Sous Chef. He comes to us with skills he has previously used in the Hotel sector - he is also a District Councillor when not in our kitchen.


In the very brief time since Ethan joined us, we are already getting a lot of compliments on his food.
Ethan said, "I'm looking forward to my new venture with the great team here at Braintree Mews."


Scott

Scott Dowsett

Job Title: Maintenance Manager

Joined: 2024

Scott joined Braintree Mews latter part of 2024 and has over 15 years in the maintenance and facilities sector. At home, Scott is a carer for his grandmother alongside his son and nephew.


Scott's spare time is filled with playing pool in a local league, cycling and trips down to the lovely Essex coast.