Bramhall Manor Care Centre

Hardy Drive, Bramhall, Stockport SK7 2BW
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9.8 84 Reviews
  • Bramhall Manor Care Centre, Stockport
Welcome to Bramhall Manor, a stylish and luxurious home located in the friendly village of Bramhall. Bramhall Manor is a purpose-built 71 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential, nursing and respite care.

Residents are at the heart of everything they do, the caring team deliver person-centred care to each resident enabling them to maintain the highest level of independence and achieve their full potential whatever that may be. Personal care and support are enhanced further with additional services including freshly cooked meals prepared by their own chefs along with purposeful and meaningful wellbeing activities that reflect the interests and abilities of their residents.

Internally, the attention to detail is impressive. The high specification and décor of Bramhall Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy. Arranged over three floors, the facilities at Bramhall Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar. There are beautiful, mature gardens and outside seating areas at Bramhall Manor along with extensive terrace areas to the first and second floors.

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Care Provided by Bramhall Manor Care Centre

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rowena Bolton (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Bramhall Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Nursing Care from £1,900

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,900 per week.


    We do not provide Nursing Dementia Care or Dementia Residential Care.
  • (these prices are only a guideline, please contact Bramhall Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Bramhall Manor Care Centre Reviews (84)

Total of 84, showing 21-40
9.8

Bramhall Manor Care Centre has a Review Score of 9.8 (9.783) out of 10, based on 21 reviews in the last 2 years. Over all time Bramhall Manor Care Centre has 84 reviews.

Overall Experience

  • 69
  • 12
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Review from Ken L (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the reception team to every member of staff involved in looking after our Dad - thank you so much for the superb care he has received.
Very early during Dad's stay we had peace of mind knowing that everyone genuinely cared about his well being. Dad was certainly looked after and comfortable, with
the staff going above and beyond each day, nothing was ever too much trouble.
Dad has passed away peacefully and was always proud to tell everyone 'this was his new home'. Staff enjoy working at Bramhall Manor, a very happy, friendly and professional environment.
Our family would definitely recommend the home to anyone - truly an amazing place.

Reply from Helen Hartley, Home Manager at Bramhall Manor Care Centre

Thank you very much for taking the time to write a review of your experiences at Bramhall Manor. Your dad was a lovely gentleman and we were all privileged to care for him and to meet his lovely family.


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Review from R W (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad was admitted to BM with some complex needs after 3 weeks in hospital with the same needs. Within 5 days of arriving, he had a serious skin integrity issue caused by lack of prompt care. This issue severely limited the rehabilitation treatment the physios at The BlueBell were able to provide and
Dad's ability to recover.
The care home incorrectly called Dad's phone instead of the family contact number twice: once after Dad had a fall and again when he was discharged back to hospital. The home did not inform the family about the skin integrity issue until we asked.
Dad had a chest infection on admission to BM. We raised concerns that this was worsening but the promised checks had still not been carried out when we visited the next day. We had to insist on an out of hours Dr (the nurse wanted to wait til the next morning, despite a positive test for infection and the amount of time that had passed). The out of hours Dr immediately identified low oxygen levels and sent Dad to hospital.

Reply from Helen Hartley, Home Manager at Bramhall Manor Care Centre

Thank you for taking the time to bring your experience to our attention. We are aware your concerns were dealt with at the time by ourselves and the relevant external authorities. Our aim is to provide the best possible care to the residents we support and it is something we take very seriously. We are very sorry that your experience did not meet your expectations.


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Review from C B (Friend of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care our friend received here in her last few months. Very welcoming, caring and attentive staff who kept us informed. Lovely room and facilities. Very happy with it all.

Reply from Helen Hartley, Home Manager at Bramhall Manor Care Centre

Thank you very much for taking the time to write a review of your experience within Bramhall Manor.


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Review from Martin O (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't speak highly enough of the care my dad received from all of the staff at Bramhall Manor.
He was treated with such amazing respect and dignity throughout his time there. The room he was in was so quiet and peaceful, also the lounge and gardens were so nice for all our family, on visits. We were
allowed access at all times to see and care for him. Special thanks to the manager and the head nurse and all the day-to-day carers, who helped us all the way, during a very difficult time. We could not have asked for more. Highly recommended.

Reply from Dawn Collett, Commissioning Director at Bramhall Manor Care Centre

Thank you for taking the time to send this review, I will pass your kind words on to the team.


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Review from Elizabeth T (Respite Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The well-being team were excellent, as were the carers.

Reply from Rebecca Murphy, Manager at Bramhall Manor Care Centre

Thank you for leaving a review for your experience at Bramhall Manor.


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Review from Diana H (Sister of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent 2 weeks in Bramhall Manor Care Centre receiving rehabilitation treatment and received excellent care and consideration during her stay. She said everyone was extremely kind, caring and helpful and couldn’t have treated her any better. Her husband and myself extend our very grateful thanks
to all the staff.

Reply from Dawn Collett, Commissioning Director at Bramhall Manor Care Centre

Thank you for taking the time to write a review. I will pass your kind comments onto the staff and wish your sister well with her ongoing recovery.


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Review from Gill A (Daughter of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The management rank appearance higher than care. The care staff are not allowed to leave urinals in rooms as management considers this unhygienic, which meant my father has to call for assistance when he is capable of using a bottle unaided. The staff were unable to attend to him when he needed help
as attending to other residents. This caused him distress. Night staff advised him to urinate in his incontinence pad as they couldn't keep answering his calls for assistance. One member of staff removed his nurse call button and told him it wasn't for his use. Drinks and meals were usually left out of reach and he was not assisted to a sitting position so that he could feed himself.
Eventually, he became dehydrated and confused and fell out of bed to be readmitted to hospital.

Reply from Rebecca Murphy, Manager at Bramhall Manor Care Centre

Thank you for taking the time to bring your experience to my attention. I am sorry to hear your comments, which I would have been happy to address at the time, had you brought them to my or my colleague's attention. I do take any concerns very seriously and will discuss these with the staff team. Once again I am sorry you felt the experience at the home did not meet your expectations.
If you would like to discuss any of the concerns raised please don't hesitate to contact me at Bramhall Manor so we can discuss further.
Kind Regards


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Review from Claire N (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care that my mum received whilst staying at Bramhall Manor.
She had been in hospital with an acute fracture to her spine and although classed as medically fit, was unable to return home. The care that she received at Bramhall Manor was wonderful. The staff were very caring
towards my mum and keen to ensure that her pain was under control and her mobility improved, before she left their care. The staff were always willing to talk to me, either on the phone or face to face when I visited my mum. I always felt that they were happy to discuss any worries I had about Mum and listened to me. I cannot thank them enough.

Reply from Rebecca Murphy, Manager at Bramhall Manor Care Centre

Thank you very much for taking the time to write a review of your experience within Bramhall Manor.


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Review from Patricia J (Resident) assisted by family/friend published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing staff are very kind and caring. The ladies who delivered the food were lovely. Was an issue running out of paracetamol, which wasn't very good. This happened on two occasions. The number of days spent here, very little treatment was given towards my recovery.

Reply from Rebecca Murphy, Manager at Bramhall Manor Care Centre

Thank you for your review, if you would like to discuss the concern that you have raised with regards to your paracetamol I would be more than happy to discuss that with you. With regards to your ongoing treatment within Bramhall Manor, the NHS Therapy team manage this and I would be more than happy to pass this information on to them.


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Review from Colin D (Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so looked after in the care home. The staff were so caring and nothing was too much trouble. I was in isolation for five days as I'd been in Wythenshawe Hospital and I was only allowed one visitor. I wasn't lonely though because members of the staff came in to chat. After that, I came and relaxed
in the rest room. I was very impressed with the food and I couldn't fault it.

Reply from Rebecca Murphy, Manager at Bramhall Manor Care Centre

Thank you for taking the time to leave your feedback. I will inform the staff of your compliments and thank them on your behalf.


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Review from Irene G (Resident) published on 29 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and efficient staff.
Excellent food.
Very clean rooms.

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Review from James G (Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After breaking my hip I was taken to hospital for surgery and after surgery and a brief stay, I was transferred to Bramhall Manor for further recuperation. At the time I was not very keen on the transfer, as all I wanted to do was go home. On transfer, it rapidly became apparent the move was an excellent
one as the care at Bramhall was superb, both clinical and pastoral. At this point I would normally give a special mention to anyone who stood out for excellence, however, all the staff would have to be mentioned for this purpose, as they were without exception, brilliant. Turning to the building itself. The bedrooms are a good size with an adjustable bed, a good size flat screen television, ample storage and an en-suite wet room. Views of the gardens. which are well maintained, and can be had from almost anywhere in the building. Available to residents is a comfortable lounge and dining room. Artwork and decoration give the whole building a cheerful atmosphere.

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Review from A W (Daughter-in-law of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in law was receiving end of life care in Bramhall Manor. The nursing staff and the care assistant staff were quite simply outstanding. Their expert care and their compassion towards my mum in law, was beyond anything we could have expected. The staff on reception were so kind to us as a family
and gave us moral support every day. The family tried to be at the bedside all day and into the evening and so the kitchen staff kept us sustained with sandwiches and tea/ coffee. I cannot tell you how much this was appreciated. As a family, we owe everyone at Bramhall Manor, a huge debt of gratitude.

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Review from Valerie B (Wife of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to you, three weeks ago, very weak and malnourished after several months in hospital. The care, compassion and understanding of my husband's situation was amazing and he and I, felt he was safe. Congratulations must be given to the chef and his staff for the wonderful and appetising
food. So thank you, to everyone at Bramhall Manor, we won't forget your kindness.

Reply from Dawn Collett, Commissioning Director at Bramhall Manor Care Centre

Thank you for taking the time to send this review. I will pass your comments onto the staff who looked after your husband during his time at the home. I wish him well in his ongoing recovery.


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Review from S W (Stepdaughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad was discharged from the hospital to Bramhall Manor in December 2021. He cannot sing the praises of the home and the staff enough. Although her is very poorly since coming to the home, he has thrived. He has put on weight and looks "well". The last time we visited, he told me that "he would
never forget the care he has been given" until the day he died. He also said the food was excellent.

Reply from Dawn Collett, Commissioning Director at Bramhall Manor Care Centre

Thank you for taking the time to write this review. I will pass your comments on to the staff team. I am glad your stepdad enjoyed his time at the home, and we wish him well with his ongoing recovery.


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Review from K S (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday we had to leave Bramhall Manor as my Dad had improved and it is a short-term assessment place but I can honestly say that in leaving I feel like I have lost a family. Every single staff member involved in my Dad's care was kind, genuine and caring. I don't know how this care center recruits
but whoever does it does it right. My Dad is now classed as palliative due to his long-term lung condition and I had some very dark moments during which all staff, no matter how busy they were, were just perfect and experienced. My Dad was treated with the most care and respect we could ask for and the staff were equally sad to see Dad leave the center to go to a more palliative environment. I want to thank you all from my heart. Dad was there roughly a month and what an impact you all made on us. I mean everyone, care assistants, nurses, doctors, domestics, receptionists, managers, catering, physios, maintenance, OT's and sorry if I missed anyone. You should be the benchmark standard.

Reply from Dawn Collett, Commissioning Director at Bramhall Manor Care Centre

Thank you for taking the time to write this review at what must be a difficult time for you, your dad and family. I will pass your comments onto all the team involved, they will really appreciate your kind words.


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Review from Melanie S (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital into Bramhall Manor Care Centre whilst her care home nearer home was waiting for a lift repair. Even though my mum was only there for 8 days she was well cared for. The Manager showed lots of empathy towards my family arranging safe Covid visits. Many thanks from
my mum's family.

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Review from M S (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to stay at Bramhall Manor following a stay in Hospital and although understandably visiting her has been very limited, we have been assured that mum is receiving the care she needs and is safe and sound. She loves the staff who are looking after her and treating her with great care and dignity.

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Review from S W (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for every area of my mums care. They all used their knowledge and professional ability to ease us through a very painful time. Every step of care was discussed and actioned with a clear understanding as to what was happening. We cannot thank Bramhall Manor Care Centre enough
to make a painful time so easy. She had 100% best care.

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Review from M C (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad received at Bramhall Manor was exemplary. The home itself feels very welcoming and the staff are all fantastic. After spending several months in hospital the improvement in dad after being at Bramhall Manor for a couple of weeks was dramatic. I can't thank them enough.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Bramhall Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Bramhall Manor Care Centre is calculated as follows: ( (204 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 249 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bramhall Manor Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Rowena

Rowena Bolton

Job Title: Home Manager

I qualified in 1995 in Leicester as one of the first Project 2000 diploma nurses. I then worked in Reading and Cheltenham for the NHS before moving to care homes in 2007 and moved to Cheadle Hulme in 2009. I have worked in a Clinical Lead role since 2017.


My background and passion is stroke care, end-of-life care and looking after people living with dementia. I love to mentor and coach people on how to give good care to people living with dementia, putting the person first and dementia second. New Care has the values that I hold dear as a nurse which is putting the resident at the centre of everything we do and building a new team at Bramhall Manor means we can move forward with that philosophy as a team.