Brampton Manor

Fordham Road, Newmarket CB8 7AQ
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9.9 62 Reviews
  • Brampton Manor, Newmarket
At Brampton Manor, they believe in quality care. Care so good it’s unexpected. Nestled in the historic town of Newmarket, Suffolk, their care home reflects the town’s world-famous equestrian heritage, with tasteful equine-inspired interiors that create a distinctive and elegant atmosphere. They provide a range of services, including Residential Care, specialist Nostalgia Care for dementia, and Short Stays, all designed to ensure comfort and support for every resident.

What sets Brampton Manor apart is dedication to personalised care that fosters a sense of connection and wellbeing. Their Life Enrichment Programme focuses on the six principles of wellbeing: Contribute, Grow, Reflect, Feel, Move, and Connect. These core values are woven into daily life, offering residents opportunities to engage in meaningful activities that enhance their quality of life, both physically and emotionally.

Brampton Manor is more than a care home—it’s a vibrant, supportive community where each resident is treated with respect and dignity. Whether staying with them for long-term care or enjoying a short-term respite stay, they are committed to ensuring residents feel empowered and cared for in a way that is tailored to their individual needs.

Care Provided by Brampton Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Akhi Goswami (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021

Funding & Fees Guide for Brampton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.


  • (these prices are only a guideline, please contact Brampton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Brampton Care Home is delighted to welcome families, visitors and members of the wider community to the home.


  • Parking
  • On site parking for residents and visitors.


Total of 62, showing 41-60
9.9

Brampton Manor has a Review Score of 9.9 (9.913) out of 10, based on 29 reviews in the last 2 years. Over all time Brampton Manor has 62 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and I have looked after her on my own for six years. She then got very ill and infirm and my own health was beginning to suffer. I had to make the very tough decision that I could no longer look after her needs. Brampton Manor was the answer to my prayers. Stepping through their
door is like walking into a warm enveloping hug. The staff are the kindest, most empathetic people and they take great pride in providing many activities for the residents. They don't only look after Mum, they care about me too. The carers are so kind and good to Mum and they love her warm smile. Nothing is too much trouble for them. After one month, Mum is settled, content and her health has improved considerably. I am confident in the knowledge that she is safe, well fed and looked after and I am no longer stressed. I cannot praise the home enough.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for such a lovely review. We are very proud of the home and the team effort that goes into supporting our residents. Mum's smile is something that all the staff enjoy seeing and we are delighted that you are happy with her care and that you feel supported also.


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Overall Experience  Overall Experience 5.0 out of 5

My mother needed urgent full-time care as her health and mental well-being had deteriorated to the point my sister and I could no longer keep her safe. I contacted Brampton Manor, and the admissions manager was incredible. He was kind and empathetic and recognised our need for help. Mum was admitted
as a matter of urgency, and the staff at Brampton Manor were absolutely lovely and treated all of us with real compassion. It’s a really tough decision to have to make after looking after Mum for so long at home and watching her mental health decline so rapidly. The staff helped with that burden. Brampton Manor is clean, bright, airy and beautifully laid out with lots of quiet areas and communal rooms, so Mum has a choice if she needs quiet relaxation or joins in daily activities it’s up to her. She has access to the garden and even trips into town if it takes her fancy. I can, at last, relax at night knowing Mum is safe and secure, just love everything about Brampton Manor.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving your wonderful review. We have a dedicated and hard-working team who always go the extra mile to make all our residents feel safe and loved. We really enjoy having Mum at Brampton Manor and are so thrilled that you are happy with her care.


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Overall Experience  Overall Experience 5.0 out of 5

A fabulous place and I can't praise the staff enough for how they looked after my father during his respite stay. This was all staff, carers, chefs and management. They were very proactive in helping arrange his stay, very welcoming and attentive to my father at all times during his stay. All of which
gave our family peace of mind.
We would not hesitate to use Brampton Manor again. I would say though, that for respite stay, it would be more beneficial for the residents to have a larger and more tranquil room, overlooking the gardens.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving such a lovely review, we really enjoyed looking after your father during his stay. We have an amazing team and that is what makes Brampton Manor so special for our residents.


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Overall Experience  Overall Experience 5.0 out of 5

My friend came to Brampton Manor in September 2021 with mixed feelings about leaving her home,
but she is well cared for by all and very happy. It is a pleasure to visit her and always have a lovely cup of coffee and a chat with everybody.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Such a nice review. It is lovely knowing how much your friend enjoys living at Brampton Manor and particularly looks forward to your weekly visits for a coffee and a chat. Thank you so much for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home in early May, with I’m sure much trepidation!
We, as a family, have been delighted with the way she has settled in; she has made new friendships with the other residents, and it has given her a new lease of life.
The staff are very warm and friendly and extremely welcoming.
It
has given me great comfort to know she is being so well looked after.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving such a lovely review. Your mother has really settled into her new home here at Brampton Manor, and it is so lovely to see her enjoying herself with her new friends.


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Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been kinder and the facilities are great. It has a great atmosphere with lots going on. Mum particularly liked the gardens and the various options for meal times. The place feels more like an up-market hotel that also has excellent carers on hand 24/7. By far the nicest care
home I have ever seen.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for the kind review, the team work very hard to make sure our residents enjoy their time with us. I am pleased your mum enjoyed her stay and she will always be welcome at Brampton Manor.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and get on very well with my mother. My mother has been very happy in Brampton Manor which is a huge relief. Brampton Manor is a beautiful building and I would have no hesitation in recommending Brampton Manor to anyone.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for taking the time to leave a review for Brampton Manor, your mother is a wonderful lady, and our staff really enjoy looking after her. I am delighted that she is happy with us here at Brampton Manor.


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Overall Experience  Overall Experience 5.0 out of 5

My mother had several strokes and we were finding it hard to find a residential home that would be able to assist my mother. From my first contact with Brampton Manor, they were so helpful and willing to help my mother. My father also went there for respite care for a week to help my mother settle.
All the staff were friendly, efficient and supportive to both my parents and myself. I would recommend Brampton Manor to anyone who is looking for individual care, as they couldn’t be more helpful.

Reply from Priya Bhayani, Marketing Director at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your parents receive at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly, communicative and attentive staff. Any concerns are acknowledged promptly and addressed by the very approachable care home manager. We receive calls on any health issues our friend may have and more importantly, how it was dealt with after the event, giving us peace of mind and trust in the
home to give the care, quality of life, fun and friendship in later life. Brampton Manor has a welcoming atmosphere which is reflected in the friendly staff.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend is receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Brampton Manor on the 6th January 2022, as he had become incapable of living on his own. He has settled in extremely well and even though there has been restricted access for covid, he has not been too lonely as the staff have been extremely friendly and helpful to him. He has moved
rooms to the front of the property, which he prefers as he can see the comings and goings to the home. His sky TV is good for sports.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Dear Paul, thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend is receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have come to this care home while my family are on holiday. I live with them. I think that it is a beautiful place. Very nice lounges and extremely nice bedrooms, with a reasonable wet room. The food is excellent. The staff are very friendly and helpful. If at some time, I need to become a resident
of a home, I would most certainly come here.

Reply from Palvi Kotecha, Graphic Designer at Brampton Manor

Dear Valerie, thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that you are receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Brampton Manor is an amazing place. I now feel extremely happy that my mum is being well cared for. All the staff are very friendly, nothing is too much trouble for them. Mum is happy here and very well cared for. Not just a care home, it feels like a family and they care for my mum nearly as much as
i do!

Reply from Palvi Kotecha, Graphic Designer at Brampton Manor

Dear Julie, Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother receives at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I waited six months before posting this review as I understand what a big decision it is to place someone we love into a care home. I can honestly say with my hand on my heart that I am thoroughly impressed with all of the staff and management at Brampton Manor. Their care of my mother means that I
am able to sleep at night reassured that she is safe, comfortable and in the best possible hands. The facilities are excellent and communication of matters concerning my mother's well-being are timely and very helpful.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother receives at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Brampton Manor highly enough. I came for respite often a serious eye operation. I received what was more than anyone could have expected - the care, love and attention was there 24/7. Nothing is too much trouble. The food was simply magnificent.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service at Brampton Manor. We truly appreciate your feedback and will share it with the team.


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Overall Experience  Overall Experience 4.0 out of 5

Without exception the staff were excellent. The food was good and plentiful. It was difficult to turn the light on in bed. The wet room was a new concept and confusing as towels and clothes got wet. The activities were compromised out of covid so difficult to assess but if what should have happened
had happened it would have been great. Very much enjoyed the Armistice Day celebrations.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and food elements of the home. The bathrooms are designed to be en suite ‘wet rooms’, designed to meet residents' needs and abilities.
With regards to the activities, we regret that certain restrictions/limitations were necessary as part of our infection prevention programme. We are really glad that you enjoyed the Armistice Day celebrations.
We truly appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

So very impressed with the welcome and friendliness of the care staff. My aged relative only entered this care home this week but even I feel like an old friend of everyone when I visit. Lovely atmosphere which I've not experienced in other care homes I've visited recently. Great staff, so well done
on your recruitment! Really nice decor and layout.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your relative receives at Brampton Manor. We truly appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

So far so good. From the first meeting to moving in day, we have been so impressed with what Brampton Manor has to offer. The design of this new facility together with the management team, and their colleagues can't be faulted. We are looking forward to getting to know them all better in the coming
weeks. I am delighted at how quikcly my mother-in-law has adjusted to this new way of life. She shows nothing but happiness when we visit. She is now looking forward to the future with the confidence of having 24/7 assistance at all times.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother-in-law receives at Brampton Manor. We truly appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. I can't fault it! My cousin has been a resident since July. I am impressed by both the furnishings and the care.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your cousin receives at Brampton Manor. We truly appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The resident has been here for 4 months now and is very happy. For us, as his POA's it's nice to know he is now safe, secure and well looked after 24 hours a day but the wonderful staff here.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service at Brampton Manor. We truly appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Reception staff, admin staff, kitchen staff everyone has been very friendly and caring to visitors and residents. All care staff are lovely and treat residents like family. They look after my friend and the other residents extremely well. If I could live here myself I would.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your friend receives at Brampton Manor. We truly appreciate your feedback.


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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Brampton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Brampton Manor is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) ) ÷ 345 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brampton Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (4)

Akhi

Akhi Goswami

Job Title: Home Manager

Joined: 2023

Akhi has worked in healthcare for over 15 years collecting experience in different settings like Care Homes, NHS and Private hospitals. He first started working in care homes in 2010 and since then has never looked back. What he most enjoys about his role is talking to residents and their families to understand their needs. Apart from holding an Adult Nursing qualification, he is currently pursuing a master's degree in healthcare management from a local university. Brampton Manor is a warm and welcoming home, and he is delighted to be a part of this supportive team.


Danny

Danny Harris

Job Title: Admissions Manager

Joined: 2024

Danny Harris is the Admissions Manager at Brampton Manor Care Home in Newmarket. With a background in customer-centric roles in luxury retail, Danny found his true calling in the Care Sector, where he brings a passion for connecting with people and uncovering their stories.


At Brampton Manor, Danny strives to be a constant source of support for families during their search to find the perfect care home for their loved ones and ensure residents feel cherished and at home. With a commitment to creating meaningful experiences, Danny looks forward to welcoming you to Brampton Manor and guiding you on your care journey.


Iskra

Iskra Ivanova

Job Title: Deputy Manager

Joined: 2023

Iskra is the Deputy Manager at Brampton Manor and is very passionate about making a difference in people’s lives, supporting and providing the best care for them and their families. Over her career, she gained experience across different care fields including residential care, nursing care, dementia nursing and serious head /spine injuries.


Prior to joining Boutique Care Homes as Deputy Manager she was awarded, Nurse of the Year. Iskra also has a College Degree as a General Nurse and a Diploma in Social Care.


Valda

Valda Rayner

Job Title: Head of Activities & Wellbeing

Joined: 2022

Valda has worked in care for over 20 years in various roles. Extremely passionate about residents living their lives to the full and enjoying themselves, being given the opportunity to lead the activities and wellbeing team after a promotion from the reception team, was not an opportunity to miss.