All the staff are so kind and have endless energy. Nothing is too much trouble
Alison W (Daughter of Resident)
Stepping through their door is like walking into a warm enveloping hug.
Allison C (Daughter of Resident)
Outstanding care home with delightful staff and a lovely environment.
V O (Daughter of Resident)
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
Brampton Care Home is delighted to welcome families, visitors and members of the wider community to the home.
On site parking for residents and visitors.
Brampton Manor has a Review Score of 9.9 (9.913) out of 10, based on 29 reviews in the last 2 years. Over all time Brampton Manor has 62 reviews.
Review from Allison C (Daughter of Resident) published on 20 September 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Thank you for such a lovely review. We are very proud of the home and the team effort that goes into supporting our residents. Mum's smile is something that all the staff enjoy seeing and we are delighted that you are happy with her care and that you feel supported also.
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Review from Sandie J (Daughter of Resident) published on 24 August 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Thank you for leaving your wonderful review. We have a dedicated and hard-working team who always go the extra mile to make all our residents feel safe and loved. We really enjoy having Mum at Brampton Manor and are so thrilled that you are happy with her care.
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Review from Debbie D (Daughter of Resident) published on 10 August 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Thank you for leaving such a lovely review, we really enjoyed looking after your father during his stay. We have an amazing team and that is what makes Brampton Manor so special for our residents.
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Review from Anita J (Friend of Resident) published on 9 August 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Such a nice review. It is lovely knowing how much your friend enjoys living at Brampton Manor and particularly looks forward to your weekly visits for a coffee and a chat. Thank you so much for reviewing us.
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Review from Sue M (Daughter of Resident) published on 9 August 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Thank you for leaving such a lovely review. Your mother has really settled into her new home here at Brampton Manor, and it is so lovely to see her enjoying herself with her new friends.
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Review from P R (Son of Resident) published on 8 August 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Thank you for the kind review, the team work very hard to make sure our residents enjoy their time with us. I am pleased your mum enjoyed her stay and she will always be welcome at Brampton Manor.
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Review from Adderley W (Son of Resident) published on 8 August 2022
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Reply from Zoe Kirk, Home Manager at Brampton Manor
Thank you for taking the time to leave a review for Brampton Manor, your mother is a wonderful lady, and our staff really enjoy looking after her. I am delighted that she is happy with us here at Brampton Manor.
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Review from Barbara W (Daughter of Resident) published on 30 June 2022
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Reply from Priya Bhayani, Marketing Director at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your parents receive at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from S H (Friend of Resident) published on 21 April 2022
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend is receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from Paul H (Friend of Resident) published on 20 April 2022
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Dear Paul, thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend is receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from Valerie K (Respite Resident) published on 11 April 2022
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Reply from Palvi Kotecha, Graphic Designer at Brampton Manor
Dear Valerie, thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that you are receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from Julie V (Daughter of Resident) published on 11 April 2022
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Reply from Palvi Kotecha, Graphic Designer at Brampton Manor
Dear Julie, Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother receives at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from Kenneth T (Son of Resident) published on 21 February 2022
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother receives at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from S K (Resident) published on 2 February 2022
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service at Brampton Manor. We truly appreciate your feedback and will share it with the team.
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Review from R S (Resident) published on 20 December 2021
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and food elements of the home. The bathrooms are designed to be en suite ‘wet rooms’, designed to meet residents' needs and abilities.
With regards to the activities, we regret that certain restrictions/limitations were necessary as part of our infection prevention programme. We are really glad that you enjoyed the Armistice Day celebrations.
We truly appreciate your feedback.
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Review from C B (Relative of Resident) published on 8 December 2021
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your relative receives at Brampton Manor. We truly appreciate your feedback.
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Review from A T (Son-in-law of Resident) published on 7 December 2021
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother-in-law receives at Brampton Manor. We truly appreciate your feedback.
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Review from G C (Cousin of Resident) published on 30 November 2021
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your cousin receives at Brampton Manor. We truly appreciate your feedback.
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Review from I P (Power of Attorney of Resident) published on 4 October 2021
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service at Brampton Manor. We truly appreciate your feedback.
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Review from S L (Friend of Resident) assisted by family/friend published on 29 September 2021
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Reply from Priya Bhayani, Senior Project Manager at Brampton Manor
Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your friend receives at Brampton Manor. We truly appreciate your feedback.
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The Review Score of 9.9 (9.913) out of 10 for Brampton Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Brampton Manor is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) ) ÷ 345 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brampton Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Aug 2022
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Job Title: Home Manager
Joined: 2023
Akhi has worked in healthcare for over 15 years collecting experience in different settings like Care Homes, NHS and Private hospitals. He first started working in care homes in 2010 and since then has never looked back. What he most enjoys about his role is talking to residents and their families to understand their needs. Apart from holding an Adult Nursing qualification, he is currently pursuing a master's degree in healthcare management from a local university. Brampton Manor is a warm and welcoming home, and he is delighted to be a part of this supportive team.
Job Title: Admissions Manager
Joined: 2024
Danny Harris is the Admissions Manager at Brampton Manor Care Home in Newmarket. With a background in customer-centric roles in luxury retail, Danny found his true calling in the Care Sector, where he brings a passion for connecting with people and uncovering their stories.
At Brampton Manor, Danny strives to be a constant source of support for families during their search to find the perfect care home for their loved ones and ensure residents feel cherished and at home. With a commitment to creating meaningful experiences, Danny looks forward to welcoming you to Brampton Manor and guiding you on your care journey.
Job Title: Deputy Manager
Joined: 2023
Iskra is the Deputy Manager at Brampton Manor and is very passionate about making a difference in people’s lives, supporting and providing the best care for them and their families. Over her career, she gained experience across different care fields including residential care, nursing care, dementia nursing and serious head /spine injuries.
Prior to joining Boutique Care Homes as Deputy Manager she was awarded, Nurse of the Year. Iskra also has a College Degree as a General Nurse and a Diploma in Social Care.
Job Title: Head of Activities & Wellbeing
Joined: 2022
Valda has worked in care for over 20 years in various roles. Extremely passionate about residents living their lives to the full and enjoying themselves, being given the opportunity to lead the activities and wellbeing team after a promotion from the reception team, was not an opportunity to miss.