Review from Kevin B (Friend of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience

My Father-In-Law has had to move into Bramshot Grange as his health deteriorated. The home is a safe place for him and the care is excellent. My only gripe is that contacting the care home is often damned near impossible. We were unable to visit him on his 95th Birthday due to a positive covid test

in the family so my wife tried on a number of occasions to speak to him on the phone. When the phone was finally answered she was told that they could not get through to the nurses upstairs but they would call back. After three attempts we eventually concluded the day having not been able to speak to him. Today we would like to visit him and we have to call and make an appointment first. Four calls so far and each has rung out. This level of communication is totally unacceptable.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your review. Whilst I am pleased to hear that you have found the care your father-in- law receives at Bramshott Grange to be excellent, I was sorry to learn of your disappointment when trying to call us. Your father-in-law’s birthday was on New Year’s Day, this Year proved to be exceptionally busy with many requests from relatives wishing to visit their loved ones that day. The reception team had increased pressure trying to facilitate these visits, but I do understand how frustrating this must have been. I am sorry you had to phone on more than one occasion this Sunday, but believe you managed to speak with the receptionist that same day to arrange visiting your father-in-law later that afternoon.

I would be happy to speak with you regarding any remaining concerns you might have.

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Review from Sophie J (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

My mother moved to Bramshott Grange in June 2020 after losing her husband to Covid. He had been her carer and she was now unable to live independently. It was a difficult decision for us especially with the challenges of lockdowns and restricted visits. However, Bramshott Grange proved to be the very

best environment. She loved her garden room which was bright and sunny and was always very complimentary about the food. Above all, it was the staff who made her time there such a positive experience. It was only in the last weeks of her life when we were able to visit her daily could we meet and properly get to know the wonderful staff who had been her companions over the months. Their positive, professional attitude was reassuring but it was their genuine interest in her welfare, their nursing care, and the respect they demonstrated which was outstanding. The staff also supported and helped us during those final difficult days for which we are eternally thankful.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you so much for your review. It is extremely important to us that all the family are supported during such a difficult time, so it is reassuring you have kindly said we managed to provide this. We all miss your lovely mum very much.

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Review from Julian M (Son of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience

Our father lost his wife, then his mobility and subsequently some of his self-respect. At 90 years of age, what he found at Bramshott was a caring community of wonderful and professional caregivers who then became his friends over the 6 months he was there. And this was in the height of Covid. Bramshott

allowed and encouraged his private room to become a home from home, decorated with familiar art and furniture from his house. He felt very secure, safe and cared for there. When he was able to he joined in at the dining hall and mingled, but when he turned 91 and that became too much of a challenge, the staff made him still feel at home by bringing him his food and cups of tea whenever he wanted. It was like a hotel with nurses. The facility is immaculately clean, well maintained and very Covid conscious. We had to be tested each and every time we went to visit. Bramshott made the last six months of my dad's life the very best it could be and for that, we are eternally grateful.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for this review, your father is very much missed by all, especially his quick wit and humour which he often shared with us all. We will miss seeing all the family visit too and hope you will keep in touch.

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Review from Emma S (Daughter of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience

My father moved to Bramshott Grange in July 2021 after a sudden decline in his health. At the age of 92 it was important for us to know that he would be fully supported in the final months of his life, and also for my mum to not only know that he was receiving excellent care, but also be supported herself.

The staff were kind and compassionate, always finding the time to have a chat with dad and I am sure that he lived longer than expected due to the care and stimulation that he received. The staff couldn't have been more thoughtful and respectful, and the whole family were made very welcome when they visited dad. He passed away peacefully in September and we knew that he was happy and comfortable in the final days of his life. I can't thank everyone at Bramshott Grange enough for making this a bearable time for us all. Mum is already making her plans to move in!

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you so much for your kind review of Bramshott Grange. It was an honour to welcome your lovely father to the home, we miss him and all the family. I am so pleased your mum still feels comfortable visiting her friend who lives here, as it means we can continue to see her regularly.

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Review from Graeme S (Husband of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

My wife suffered a severe stroke back in November 2019 at the tender age of 46. After 4 months recovery in our local hospital it was decided to try and gain private rehab and a care package. Looking at the options Bramshott Grange was the ideal solution albeit some 100 miles away. The care, compassion,

professionalism and love shown to my wife and the family by all the staff from the cleaners, carers, therapists and right to the manager means there is always a special place in our hearts for them all. It was during the pandemic that my wife was there and it was made even harder when the care home had to shut to all visitors. Yet they went out of their way and we were able to continue our communication through FaceTime calls and videos. My wife was there for a lengthy period but thanks to the guys and girls at Bramshott she came home a far stronger person. I can’t say enough about the team and the care given and what they did for my family during what was a terrible time. Thank you.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for this lovely review. During the pandemic it has been extremely important to us that our families and residents continued to feel connected to each other, we tried to find as many options for communication as possible and I am so pleased to hear that this worked for you both.

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Review from Alison P (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

As a family we are so pleased we chose Bramshott Grange for our father's care and would not hesitate to recommend this wonderful care home.
Staff at all levels are friendly, approachable and genuinely very caring. It was a comfort during lockdown to know that Dad was being well looked after and cared

for by staff we knew we could trust.
The home is in a lovely quiet setting with beautiful gardens. Dad enjoyed having a room with views of the lovely garden, providing plenty of visual interest outside. His doors opened to the garden so that he could sit outside and enjoy the sunshine.
An extensive and very imaginative range of activities are provided for residents covering varying hobbies, interests and abilities. Being able to watch major sporting events in Bramshott Grange cinema was of special interest to Dad, he also enjoyed the films shown. The library provides a perfect setting for tea, cake, reading and jigsaw puzzles.

Many thanks to all at Bramshott Grange.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Many thanks for your kind review. I am so pleased that despite such a difficult year, you felt your Dad was safe in our care at all times. Hearing this means a great deal to the Bramshott Grange Team, as we try to support our families, not just our residents. Thank you once again.

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Review from Yvonne W (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

Initially, our mother's stay at Bramshott Grange was only ever intended to be temporary whilst she underwent rehabilitation with the excellent Hobbs team following a stroke, however, due to the pandemic, together with the implementation of home's well considered safety procedures and excellent care

our mother received, her stay was extended for several months.

The location and facilities at the home are exemplary. Our experience during this difficult and challenging period was made a lot easier due to the exceptional care, empathy and professionalism we received from the entire staff. This is the standard of care we should come to expect when selecting a care home. We as a family would have no hesitation in recommending Bramshott Grange to anyone who asks.

Our mother recently moved to a nursing home closer to family and friends and is settling in nicely.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for this lovely review! 2020/21 has proved a difficult time for all care homes, so it is very reassuring for us to learn that our efforts helped not only your mum feel safe, but the family had complete confidence and peace of mind during the last 18 months.

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Review from Pat R (Sister-in-law of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

Bramshott Grange provided my brother in law with an exemplary level of care and kindness throughout his short stay and the unbelievable level of compassion shown was next to none albeit throughout this time we were in lockdown. As a family, we were made welcome at all times and nothing was ever too

much trouble. Thank you all. I would have no hesitation in recommending them to others in a similar situation.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your lovely review. It was an absolute privilege to care for your brother in law and support you all as a family. We look forward to welcoming you back again in the future.

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Review from Peter R (Brother of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My brother spent the last 5 months of his life in the care of Bramshott Grange, he saw it as his home and was treated as one of their family. During this period he received outstanding rehabilitation treatment from the Hobbs team together with exceptional personal care from every member of Bramshott

Grange Care Team.
His well being and dignity was maintained throughout a very difficult time for the family. My thanks to everyone.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you so much for this review; I am so glad we were able to provide the right level of support to help your brother and all the family.

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Review from Sue M (Wife of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

My husband came to Bramshott initially for therapy, however sadly, this became end of life care. Throughout his time here, which started just after lockdown, my husband was treated with the utmost care and attention and with gentleness and dignity at all times. Hobbs Rehab Services provided therapy.
Every

single member of the team is fantastic, his room always spotless, he liked the food. Towards the end of his life, he was always clean, dressed and kept comfortable. We were kept informed on his health, the team looked after the family as well.
I am so grateful that he had come to Bramshott, he called it 'home'.
He was fond of his team, he had trust and respect for them all, which for a man that did not give his trust easy this is amazing, it speaks volumes about each and every person that works here and at Hobbs.
All handled our calls with dignity and empathy. The people here make Bramshott and Hobbs what it is, they are the core of this wonderful home. Above and beyond expected. Thank you, team.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your kind words and I am so pleased we were able to support your husband and family.

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Review from Gillian C (Daughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience

Bramshott Grange were very accommodating when it came to relocating our 95-year-old Dad in mid-March. All members of staff we encountered were welcoming and friendly. Sadly, Dad’s stay was so short as his health declined rapidly so wasn’t able to make use of or enjoy any of the extra-curricular activities

provided due to lockdown occurring just a few days after he moved in. However, the staff managed well under extremely trying circumstances for them. We appreciated their help in ensuring we were regularly updated as to Dad’s health and circumstances. The rooms and facilities were clean and tidy, and the garden is well laid out with a small greenhouse and raised veg/flower troughs. One small gripe Dad had was the fact that his meal order would sometimes be incorrect. When this did happen, it was always corrected immediately and without any hesitation. We never worked out where the error occurred. I would definitely recommend Bramshott: the staff are exceptional and the setting is calming.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your kind review and also the feedback regarding meals. This observation is greatly appreciated, as we can ensure the necessary tweaks are made at meal times. Thank you for sharing both your father's and your experiences of Bramshott Grange.

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Review from Sue S (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience

Bramshott Grange provided our late father with an exemplary level of care and kindness. The home itself is delightful, modern, clean and hygienic surrounded by lovely gardens. All the staff, management, nurses, carers, catering staff and cleaners are extraordinary people, committed to providing a quality

service to residents and their families. Dad moved in just before the COVID-19 lockdown and was looking forward to a comfortable residency for his latter years. Sadly his health failed sooner than expected (not COVID-19 related) but throughout his stay he was cared for with unbelievable compassion which he was truly amazed by. Considering the home found themselves having to deal with the extra burden of lockdown as well as the anxieties surrounding their own health due to the pandemic, I am eternally grateful to them for all they did for Dad. I have absolutely no hesitation in recommending Bramshott Grange to anyone considering a residency for themselves or their loved ones.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you so much for your lovely review. We appreciate hearing that during such difficult times we were able to support not only your father, but your family during his stay.

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Review from Samantha M (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My father was with Bramshott Grange for both respite and palliative care. Due to his condition, he was unable to access activities but these appeared to be varied and plentiful. The staff were consistently good and went above and beyond 'a job' in many cases. As a family we were made to feel welcomed

and cared for - it didn't just end with the resident's needs. The environment is purposeful, homely and calming. The food was good and varied. Most of all it is the staff that stand out. Money well spent.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your lovely review of Bramshott Grange and I am so glad you feel we were able to support not just your father, but all your family.

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Review from Martin R (Son of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience

My father has been a resident of Bramshott Grange for almost 18 months during which time he has received consistently good care. There always seem to be plenty of varied activities, the atmosphere is relaxed and there is a good level of facilities for residents and their visitors. I have visited unannounced

at all times of the day and evening (weekends and weekdays) and never see any significant changes in standards. The staff are friendly and I have received no feedback from my father suggesting that the good care standards I see differ when I am not present. Like many who will read this review, I looked at numerous care homes before choosing Bramshott Grange and after 18 months experience, I am sure that I made the right decision.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Many thanks for your kind review. It is always lovely to receive feedback from residents and families who have been with us since our opening. I am so pleased you chose Bramshott Grange for your father.

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Review from C L (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

My Mother has been a resident at Bramshott Grange for over a year now. It was a difficult decision to make, but the staff at the home have supported my father and my family. They have ensured that my mother is well cared for; they have responded to any questions that we have had and have kept in constant

communication with me. A difficult decision was made as easy as possible.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your review. We always wish to work together with the family as a team to help support our resident, I am so pleased to learn you feel we have achieved this for your mother.

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Review from M H (Friend of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

Excellent and very friendly staff. Very good communication. Excellent catering.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your lovely review and we look forward to your next visit.

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Review from Helen S (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience

Due to advancing Dementia, my dad spent the last 6 months of his life at Bramshott Grange, he thought of the place as home almost from day one.
This was because, without exception, the staff made him and us, as a family, feel so welcome.
When he first arrived, someone said that they thought of it

as a 5-star hotel with care, that is a good description and up to a point.
Where it differs from a hotel is that the staff treated my dad as if he was a member of their own family and he thrived in the warm and homely environment they create.
Particularly in his last few days, he was treated with such dignity, respect and at such a difficult time for us, it was a real comfort to know how well he was being cared for. Everyone was also, extremely considerate to us as his family and did everything they could to make the situation as bearable as possible.
All the staff should be very proud of themselves for the personal care that they offer at Bramshott.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for such kind words we will miss you, your family and of course your wonderful father. We are humbled you felt we were able to provide both support and comfort during this very difficult time.

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Review from J H (Friend of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience

Lovely home, great atmosphere, always enjoy my time visiting Bramshott Grange. The staff are amazing and so are the facilities. The events I have been to so far show that there is a great deal of planning and thought into making the day really enjoyable for all age groups.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you so much for your review and I am glad to hear that it made your visits to your friend enjoyable.

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Review from Jean G (Respite Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

I stayed at Bramshott Grange care home for four weeks while builders were building me a wet room at home. I got a lovely warm welcome from the staff. I also included physio in my package. This was very professional and I feel I improved a lot in my self-confidence and strength. The activities were fun

and varied. Thank you all very much.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your review and kind words. I am so glad to hear that the physio, care and support from Bramshott Grange and Hobbs helped when you went home following the building work. Please do keep in touch and come in for that coffee soon!

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Review from A H (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

Lovely friendly staff throughout - happy faces and nothing was too much trouble.
The food was not always good and they ran out of decaffeinated coffee for instance.
I was so pleased to be looked after there and would return if any accident befell me!

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care Home

Thank you for your review. I am pleased there was much about your stay that you enjoyed and you would want to return to us if there were ever a future need. However, I was concerned to learn of your experience regarding food and in particular your favoured product not always being available. Please be assured that we are reviewing our ordering system for food items currently, to ensure that all resident preferences are always catered for. Thank you so much for your feedback, it really does help us deliver the very best standards to our residents.

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