Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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10 55 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.

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Care Provided by Broadlands Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tamara Crosswell (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Broadlands Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • Private Car Park Onsite


Broadlands Lodge Care Home Reviews (55)

Total of 55, showing 1-20
10

Broadlands Lodge Care Home has a Review Score of 10 (9.953) out of 10, based on 47 reviews in the last 2 years. Over all time Broadlands Lodge Care Home has 55 reviews.

Overall Experience

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Review from Kim D (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has temporarily been in Broadland Lodge whilst we wait for the home in Gorleston to open, and I would say the care she has received has been excellent. We have tried Mum in several homes previously for respite, and Broadland Lodge is by far the best we have tried. The staff are the most supportive
and caring I have come across. I can only hope and wish that the same standards are applied to the new one in Gorleston.

Reply from Jan Gibbs, Regional Manager at Broadlands Lodge Care Home

Thank you so much for your very kind words. I am so pleased to hear how well your Mum was cared for in our home. I feel sure your Mum will equally enjoy her stay at Woodland Court. Another beautiful home with dedicated staff. I will make sure your feedback is given to the team at Broadlands.


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Review from K T (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are really friendly and super helpful. They are always willing to listen and adapt to make my father's stay pleasant. The food and menu look delicious and the rooms are large, designer and spacious. My favourite feature is the retainer bed which looks super comfortable and larger
than most. Dad is always treated with dignity and has built some lovely relationships with his carers. I know he is being looked after well.

Reply from jan gibbs, Regional Manager at Broadlands Lodge Care Home

Thank you so much for your very kind and considerate feedback, your time and thoughts are very much appreciated. We will ensure that the team are made aware of your feelings and how they have helped your father to settle into the home.


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Review from S S (Son-in-law of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great environment with engaged and supportive staff who are ready to provide in every respect.
The facility is lovely and kept to a very high standard.
Always enjoy visiting.

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Review from Avis B (Power of Attorney of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be a resident. Fabulous surroundings and wonderful, caring staff. My friend and neighbour, for whom I have the lasting power of attorney. Came for lunch and wouldn't leave! He loves this place and the care he receives here. It's better being at home! Been here for over a year now,
never seen him happier.

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Review from Carl P (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mother's getting in this home. I also love how modern and clean and how helpful and happy the staff and residents are. Thank you!

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review. I am so pleased you are happy with the care Mum is receiving at Broadlands Lodge along with the facilities available. I will ensure your feedback is shared with the wonderful team. Thank you.


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Review from J C (Friend of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team made the whole admission process very easy and took away the stress by organising and overseeing the transfer from hospital to the care home. Nothing was too much trouble for them.
Staff are very attentive and caring. Staff to patient ratio is very good and they all look happy
which is nice to see and that they enjoy their jobs.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review. I am so pleased you found the process seamless moving your loved one into Broadlands Lodge from hospital. Thank you.


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Review from K D (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is amazing. The staff are so friendly and helpful. My mum had a lovely time and loved it at Broadlands Lodge Care Home. Lots of activities and the food they serve is restaurant quality. The whole place is a gem. It's like living in a five-star hotel.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay at Broadlands Lodge and we look forward to welcoming her back in the future. Thank you.


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Review from L F (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands Lodge Care Home provides outstanding care for my mother who suffers with advanced dementia and can be very challenging.
Additionally, my father and I always feel kept up to date with any issues Mum is facing and they are always happy to offer support to my elderly father too.
There's always
a warm welcome and the home is a bright and clean environment for residents.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased you are happy with the care Mum receives at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and providing a warm and welcoming environment for all visitors. Thank you.


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Review from Robert R (Brother of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Broadlands Lodge Care Home from another care home where she wasn't happy. From the moment she walked into Broadlands Lodge, she was a changed person with the care from staff who made her welcome and soon was in a friendship with other residents. Every time we have been to visit here,
she has been happy and relaxed.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased you are happy with the care your sister receives at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and providing a warm and welcoming environment for all visitors. Thank you.


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Review from C M (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the services and staff at Broadlands Lodge Care Home. The facilities are clean, well-designed and maintained and beautifully decorated. The management staff have been extremely approachable and helpful, answering all queries and even accommodating Mum's cat into the
home! When we brought Mum here, the staff were so attentive and able to get an instant rapport with her, they knew all their residents so well, including all of their preferences and on my visits, I have seen the same staff members regularly and it is nice to get to know them. I can be confident that Mum is safe in their care.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased you are happy with the facilities Broadlands Lodge has to offer. We pride ourselves on offering a home-from-home environment and were so pleased we could support Mum by bringing her cat to live with her.


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Review from T T (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is exceptional. Carers are first-class. Wouldn't want Mum to be anywhere else. Excellent all round.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased Mum has settled well at Broadlands Lodge and you are happy with the care and facilities. Thank you.


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Review from Kim R (Sister-in-law of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming on our first visit to enquire re. a placement for my sister-in-law (age 63) with onset dementia. Excellent understanding of her needs and management of her daily care.
Would not hesitate to recommend this care home. All staff are very knowledgeable.
Excellent all round, like
a five-star hotel.

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Review from Carol D (Daughter-in-law of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several care homes prior to selecting Broadlands Lodge Care Home and found not one to compare with it.
It is friendly and comfortable. The staff are all approachable and caring and it's a place you feel you can trust that your relative can be cared for to a high standard.
The facilities
are amazing and cleanliness is to a high standard.
The support that has been given to my mother-in-law and us, her family, has been greatly appreciated.
Overall, Broadlands Lodge, in my opinion and that of all the family is that it's a wonderful place.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased your mother-in-law has settled in well at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and supporting their loved ones whilst on their care journey. Thank you.


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Review from Howard W (Husband of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's experience was a very good one. Her room was very clean and tidy and always had clean bath towels and her room was spacious and plenty of cupboard space. The staff are always very polite and willing to help with anything. The menu was always a good choice and if you didn't fancy anything on
the menu you could ask for food of your choice. Entertainment and things to do were always plenty with staff being involved in some of the activities. My wife felt very safe and treated with dignity at all times. Management was always available when required.

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Review from S C (Son of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care home especially the friendly staff whom have helped us feel our dad is in the right place.We believe our dad will be well cared for fed well and looked after properly giving us peace of mind.

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Review from Tina G (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed with open arms and very quickly made to feel at home. Her room is spacious and well-designed and great care has been taken to make sure residents have everything they could need. I cannot fault the staff who have made the transition to a home as smooth as possible and I would recommend
them to anyone.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased Mum has settled well at Broadlands Lodge. Thank you for your kind words regarding the wonderful staff at Broadlands Lodge. I will ensure your feedback is shared with the whole team. Thank you.


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Review from D F (Friend of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is going from strength to strength, and a big part of that is one lovely member of staff in particular who has brought new activities and experiences to the residents. She is warm and welcoming (as are many staff). A lovely lady.
Special mention also for front of house manager, who is so welcoming
and kind.
The staff are all helpful and hardworking, and we are so grateful to them.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review and your kind words and feedback about 2 individual staff members, I will ensure your feedback is shared with them. Thank you.


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Review from Stephen R (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Broadlands Lodge Care Home for sixteen months. During her stay, her care has been faultless and she is very settled in there and most importantly, she is very happy. She has made friends in there and gets along with all the staff.
The facilities are excellent, as is the level of
care, and the staff are very friendly and interact with my mum in a lovely manner, always jovially to make her stay fun. The activities have increased recently and this is also a huge positive for her stay and the care home as a whole.

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Review from Jenny R (Niece of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the atmosphere at Broadlands Lodge Care Home. The carers are very kind and there are always some around to help with the residents. The staff are very friendly, not just to the residents but family and friends too.

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Review from S C (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Broadlands Lodge Care Home since August 30th 2023 and I have found all the staff to be welcoming, caring, friendly and professional. The facilities are excellent and having doctor, dental visits, as well as chiropodist, and hair salon visits have been an added bonus. The facility
is kept very clean and the cleaning staff do a great job. The laundry and the cooking staff all do a fabulous job too. I am very pleased with the level of care at Broadlands.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review, I am so pleased your father has settled in well at Broadlands Lodge and you are happy with the care he is receiving. The team pride themselves on delivering high standards of care along with a warm and welcoming environment and your review confirms the fantastic work they all do. Thank you.


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Current Review Score: 10.0 (9.953)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Broadlands Lodge Care Home is calculated as follows: ( (529 Excellents x 5) + (26 Goods x 4) ) ÷ 555 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Tamara

Tamara Crosswell

Job Title: Care Home Manager

Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.


Sarah

Sarah Guttridge

Job Title: Front of House Manager

Joined: 2022

Over the past 25 years, I have worked in the hospitality industry across Southern Africa. Customer service and satisfaction are of utmost importance to me. I am delighted to be working with the team at Broadlands Lodge and look forward to meeting all the residents and their families at their homes away from home. Outside of work I am a mom to two teenage children and two French Bulldogs, I enjoy travelling and photography.


Frequently Asked Questions about Broadlands Lodge Care Home

What types of Care is Broadlands Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broadlands Lodge Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Broadlands Lodge Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Broadlands Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadlands Lodge Care Home to the centre of Norwich?

3.5 mile(s) as the crow flies, distance by road may be significantly further.