Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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10 55 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.

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Care Provided by Broadlands Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tamara Crosswell (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Broadlands Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • Private Car Park Onsite


Broadlands Lodge Care Home Reviews (55)

Total of 55, showing 21-40
10

Broadlands Lodge Care Home has a Review Score of 10 (9.953) out of 10, based on 47 reviews in the last 2 years. Over all time Broadlands Lodge Care Home has 55 reviews.

Overall Experience

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Review from Pauline S (Daughter-in-law of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of the family of one of Broadlands Lodge Care Homes residents, we welcome the opportunity to express our gratitude to the management and all the hardworking staff.
The staff are cheerful, polite, helpful and deliver excellent care with compassion, empathy and in a respectful manner.
Highly
recommended for kind, professional care of a loved one requiring a residential home.

Reply from Max Andrews, Business Support Manager at Broadlands Lodge Care Home

Thank you for your kind words recognising the dedication of our team at Broadlands Lodge, Pauline. Providing the highest quality of care is our utmost priority.


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Review from J B (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved here. So far the family are very impressed. The attention to detail and care shown by the team are outstanding and very reassuring. Mum has already gained weight which is very positive. There seems to be plenty of staff to assist at all times and they interact positively and reassuringly.
As a difficult decision to make at a vulnerable time of life but the whole team has been brilliant.

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Review from K B (Friend of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always super friednly on hand and welcoming. Residents are all happy and well looked after. Home is clean, and runs so many fun activities for residents. A really nice caring home.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review. The whole team at Broadlands Lodge pride themselves on delivering outstanding care and a warm and welcoming environment to visitors. Thank you.


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Review from Gary B (Son-in-law of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands Lodge has proven to be all that we hoped for in the respite care of my mother-in-law. The Lodge itself is beautiful, purpose-built and very plush. The staff are exceptional in care and attitude. We have nothing but praise for this place. Five stars.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your fantastic review! I am so pleased your mother-in-law enjoyed her respite stay with us. The manager and the whole team at Broadlands Lodge pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.


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Review from Mike J (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care - very comfortable.
Attentive and high quality.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, we are so pleased you are happy with the care provided at Broadlands Lodge.


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Review from Denise J (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has gained weight and is extremely happy in the surroundings.
She is more relaxed and very settled.
My experience of the staff is they are super friendly and helpful. Residents are treated with dignity, respect and kindness. The home has an overall friendly and happy atmosphere.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review, I am so pleased to read your friend is happy and has settled so well. Thank you for your kind words regarding the team at Broadlands Lodge. I will ensure your feedback is shared with the whole team. Thank you


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Review from Nicholas P (Nephew of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always warm and welcoming. Staff are prepared to talk to you or assist with questions. A good level of activity. Very supportive when I wanted to put a bird feeder up for my aunt. Medical support seems good.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review, I am so pleased to hear you find the home so welcoming and approachable.


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Review from Kathy P (Niece of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone at the home to be extremely friendly and helpful. The residents are well cared for and have a lot of freedom within the home. The meals are both healthy and varied and the residents are encouraged to participate in regular activities. It is also apparent that the care home establishes
links with the community.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review. I am so pleased to read your kind words about the care your loved one is receiving. Thank you.


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Review from J M (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in care since January 2023 (Broadlands). Since March of this year, after a change of management, there has been a significant understanding of Dad's care needs, which are now all being met by the caring staff with respect and dignity. Dad was very poorly in March of this year and I am sure
without the care and support of the manager and staff, I honestly don't think Dad would be with us today. Thank you Broadlands Lodge.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review, I am so pleased to read your kind words regarding the care your dad is receiving. I will ensure your feedback is shared with the whole team. Thank you.


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Review from Mark S (Husband of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes, seeking one worthy for my very loving wife, we unexpectedly dropped by Broadlands Lodge Care Home and was made to feel at home. The warm introduction and tour of the care home were superb and thanks to the member of staff on the front desk, we had no doubt this was the
home we wanted my wife to be taken care of. Although we have only been here for under a week, we know we have made the correct choice. The manager has been exceptional, helping my wife get into the home, even though the late discharge in the evening, she made it possible for my wife to settle into this superb care home.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review, I am so pleased the home was able to support you on your journey in looking into care for your wife. The whole team pride themselves on delivering person-centred care and your review confirms the fantastic work they all do and I will ensure your feedback is shared with the whole team. Thank you.


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Review from G C (Daughter-in-law of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly, caring, homely care home. The management and whole team are always friendly, professional and take pride in the care they provide for their residents. Also keeping us informed, either over the phone or in person when we visit on the welfare of our relative. Nothing is ever too much
of a problem. I could not recommend Broadlands Lodge Care Home more.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, the team at Broadlands Lodge pride themselves on delivering person-centred care and your review confirms the fantastic work they all do. Communication is key and I am so pleased you get regular updates for your relative. Thank you.


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Review from A R (Granddaughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good at uplifting residents' spirits over the winter season with plenty of special activities and celebrations. An uplifting and caring atmosphere.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased to hear you have enjoyed seeing all the wonderful activities Broadlands Lodge provides for their residents. Thank you.


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Review from M P (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent emergency hospital admission due to a fall, my mother was discharged at short notice. Unable to go home, as we had no care plan in place for her, Broadlands Lodge took her in for respite care. All of the staff are kind and helpful and the facilities are excellent. My mother would now
like to stay on a permanent basis. I have no hesitation in recommending Broadlands Lodge.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review, I am so pleased to hear the team at Broadlands Lodge were able to help you at such short notice. We are so pleased Mum enjoyed her respite stay and it's lovely to hear she would like to come to live at Broadlands Lodge permanently. Thank you.


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Review from M C (Grandson of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my granny on Boxing Day. She was in good spirits and was finishing her egg and chips. The staff are always friendly and offer me tea and food. The place is always spotless.

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Review from W W (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home with excellent facilities but more importantly, the staff couldn't be more caring, attentive and professional. A safe and happy place for Mum.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your lovely review, we are so pleased to hear Mum is happy. The team at Broadlands Lodge pride themselves on delivering outstanding care and your review confirms the fantastic work they do. We will ensure your feedback is shared with the whole team. Thank you.


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Review from C C (Son-in-law of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely and loving environment. Friendly and caring staff. Extremely clean. Food is exceptionally good. Activities are wide and varied. Ma-in-law is very happy here.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful feedback we are so pleased to hear your mother-in-law is happy at Broadlands Lodge. We will ensure your kind words are shared with the whole team. Thank you.


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Review from B C (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands Lodge Care Home treats the residents as individuals and takes time to find out about them as unique special people. My mother has been helped and supported to eat and gain weight (that she had lost prior to coming to Broadlands) she absolutely loves the food. They have encouraged her with
her mobility, she is, as a result much more independent now than when she arrived. The care home is clean and welcoming. The staff are kind, caring and professional. The facilities are very good.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your great review. We are so pleased Mum is happy and settled and is particularly enjoying the food cooked by our wonderful chefs. We will ensure your feedback is shared with the whole team. Thank you.


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Review from C W (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since January 2023. The care he receives is first class. He is treated with dignity and compassion by all care staff. Under the guidance of an exceptional management team who continually demonstrates efficiency and expertise, ensuring Dad's medical and general care needs are
met. Just brilliant!

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful review. We are so pleased Dad has settled in so well. Our team all focus on a person-centred care approach, and your feedback confirms the fantastic work they all do. We will ensure your feedback is shared with the whole team at Broadlands Lodge. Thank you.


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Review from N P (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment myself and my brother entered Broadlands Lodge, we have been totally amazed and blown away with the place, staff, food and the dignity and respect shown to our mother. She entered Broadlands Lodge on Monday, October 30th for 4 weeks respite. I took my mum to the hairdresser on Friday
the 3rd of November and on the way back in the car Mum said, "Well what's happening Nigel," I replied, "That's up to you Mum." Her reply was, "Well, I want to stay here, I am not going home." For my mother to make that decision in 5 days says it all. Thank you.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful feedback regarding the care Mum is receiving at Broadlands Lodge, we are so pleased to hear in such a short time Mum has made the decision to stay permanently. We will ensure your kind words are shared with the whole team at Broadlands Lodge. Thank you.


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Review from G W (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is the most fabulous place at Broadlands Lodge Care Home. Everyone involved in looking after her is so caring, considerate and professional; this feels like a real extended family. The food is absolutely superb and mum is eating more and more healthily than for years.
Entrusting her to the wonderful
staff here has been one of the best decisions we have made.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your wonderful feedback regarding the care your mum is receiving at Broadlands Lodge. We will ensure your feedback is shared with the whole team. The happiness, safety and needs of our residents are at the heart of everything that we do and your feedback reflects this. Thank you.


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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Broadlands Lodge Care Home is calculated as follows: ( (529 Excellents x 5) + (26 Goods x 4) ) ÷ 555 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Tamara

Tamara Crosswell

Job Title: Care Home Manager

Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.


Sarah

Sarah Guttridge

Job Title: Front of House Manager

Joined: 2022

Over the past 25 years, I have worked in the hospitality industry across Southern Africa. Customer service and satisfaction are of utmost importance to me. I am delighted to be working with the team at Broadlands Lodge and look forward to meeting all the residents and their families at their homes away from home. Outside of work I am a mom to two teenage children and two French Bulldogs, I enjoy travelling and photography.