Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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10 55 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.

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Care Provided by Broadlands Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tamara Crosswell (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Broadlands Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • Private Car Park Onsite


Broadlands Lodge Care Home Reviews (55)

Total of 55, showing 41-55
10

Broadlands Lodge Care Home has a Review Score of 10 (9.953) out of 10, based on 47 reviews in the last 2 years. Over all time Broadlands Lodge Care Home has 55 reviews.

Overall Experience

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Review from V H (Daughter-in-law of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to express our thanks and gratitude for looking after our dad whilst Mum was able to get some respite. He was tricky and there were several hurdles but amazingly you all remained professional, unfazed and dealt promptly with it all. Thank you for giving Mum some breathing space, and for looking
after Dad whilst he was in your care. We appreciate the one-to-one attention had, when needed and will always be grateful for the unwatered support. Thank you again.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home

Thank you for your kind words regarding the care your dad received at Broadlands Lodge Care Home. Our staff always focus on a person-centred care approach, and it is lovely to receive such wonderful feedback. We were so pleased we were able to give Mum a break and let her have some time to rest. We will ensure your feedback is shared with the great team at Broadlands Lodge.


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Review from R J (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had two weeks of respite care at Broadlands Lodge. Friends and family who visited him said that he seemed settled and well looked after. The staff were really good at managing his dementia and his personal needs.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you so much for taking the time to review Broadlands Lodge Care Home. We are so pleased to hear that your husband had a great respite stay with us and that friends and family were happy at how well he was looked after. We strive to ensure that all our residents remain as comfortable and secure as possible and that all their needs are met. It is wonderful to hear that our efforts in managing your husband's dementia have been positively received. We are so proud of the hard work and dedication our staff puts in every day and your feedback is a testament to this. Thank you for your kind words and we hope to see you and your husband again soon.


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Review from Dianne S (Sister of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very caring and welcoming. Nothing has been too much trouble to make my sister feel at home.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you very much for your kind words! We strive to provide a caring and welcoming environment for everyone at Broadlands Lodge Care Home. We are so glad that your sister is feeling right at home and that nothing has been too much trouble. Your review is much appreciated.


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Review from A A (Wife of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. All staff extremely pleasant and fun. All proceedings efficient. The home itself is as new - likened to a five-star hotel. Lots of facilities and able to make teas/coffees. Keeping residents as independent as possible, which is good.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you so much for your kind words! We are so pleased to hear that you find our staff to be pleasant, efficient, and fun. We strive to keep our residents as independent and comfortable as possible, so we are glad that this has been appreciated. It is wonderful to hear that you think Broadlands Lodge is like a five-star hotel! We are constantly striving to provide our residents with all the facilities and services needed to make them feel right at home. Thank you again for your review!


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Review from Avis B (Friend of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home, modern, welcoming and has a lovely atmosphere. Caring and helpful staff. After a respite/trial, my friend is already making plans to stay. He's having a wonderful time and can't praise the home or staff enough.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you so much for writing such a glowing review for Broadlands Lodge Care Home! We are so glad to hear that your friend enjoyed their respite/trial time and is already making plans to stay! Our caring and helpful staff are our pride and joy here at Broadlands and the wonderful atmosphere is something we strive to provide every day. We are thrilled to hear that we have been successful in meeting your expectations! Thank you again for taking the time to share your thoughts with us.


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Review from Yvonne B (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad initially came into Broadlands Lodge for respite care, but we soon realised as a family we were no longer able to give Dad the care he required. Dad has been treated with such kindness, respect and humour by all the staff and has settled in well. The home is beautiful, all the staff are very welcoming
to the family.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you so much for your kind words and for choosing Broadlands Lodge for your Dad. We are delighted to hear that he has settled in well and that you have found our staff to be kind and respectful. We strive to provide quality care for all of our residents and we are so pleased that Dad has had a positive experience with us. We look forward to continuing to provide the best care for Dad in the future.


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Review from F S (Friend of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. Food excellent - enjoyed lunch with resident. Caring staff. Nothing too much trouble.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you for your feedback, we will be sure to pass this onto our team at Broadlands Lodge. It is great to hear your feedback. Our team are dedicated to providing the best quality care and the most scrumptious meals. We look forward to welcoming you again at our home.


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Review from Norman G (Power of Attorney of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new home and my appointor moved in December 2022. So far the experience has been top quality. Caring staff, beautiful facilities and quality food.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home

Thank you for taking the time to write a lovely review. At Broadlands Lodge Care Home we are at the forefront to providing the best care and giving all a wonderful environment to be surrounded in. Our team work incredibly hard in giving the best care and support. We will have great pleasure in passing this on to our team at Broadlands Lodge. We thank you again for your support and time.


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Review from Clair G (Granddaughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank this home enough, they have gone above and beyond for my Grandad since he arrived here in November.
What a superb place down to the decor, cleanliness and great warming meeting you get every time we arrive to visit from hot drinks to home baked cakes/biscuits. It's so lovely to see Grandad
being looked after with such 5 star treatment, in his words (my whole life has changed for the better)!
We can't thank all the amazing staff enough. Thank you for all you do.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home

Thank you for taking the time to write such a wonderful review, it is so heartwarming to know your loved ones whole life has changed for the better. We hope you continue to enjoy the hot drinks, cakes and biscuits when you visit. We look forward to passing your review onto the team.


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Review from Lindsey N (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superior care and attention, kind friendly staff, whom look after their visitors nearly as well as their residents. A beautiful purpose built establishment, catering for all needs. Feeling so very fortunate that we found this for our elderly father.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home

Thank you for sharing your feedback with us, it's lovely to hear. We look forward to passing this on to our team.


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Review from Gill R (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just cannot praise the kindness, consideration and professionalism throughout this care home. We only had a short time to find accommodation for our father due to emergency building work at his home. The transition was faultless and straightforward, welcoming him like a family member. At 95 it was
daunting for him but was welcomed into a beautiful room with a full afternoon tea for all of us. He particularly enjoys the food and friendliness of every member of staff. All of whom stop to chat with us including the superb chef, the maintenance man and the laundry lady. Our dad is not an easy man to please but he truly does not want for a thing. We are also relieved that we no longer have to worry his comfort, his diet or his loneliness.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home

Thank you so much, for taking the time to write such a kind review. The team at Broadlands Lodge go above and beyond for all their residents and we are so pleased you have had a positive, home-from-home experience. We cannot wait to share this review with the team, especially catering, who will be delighted.


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Review from F F (Daughter-in-law of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-Law came into Broadlands Lodge, just a few days ago. At the time she was barely eating and looked dreadful, but already she's looking better. The staff are encouraging her to eat and drink and have taken note of her likes and dislikes. She's already had a manicure and pedicure, too, which is
great! My husband and I are both impressed with the home (light, bright and better than some top hotels!), and the caring staff. I just wish this home existed, when my mum had to go into care.

Reply from Jess Blythe, Administrator at Broadlands Lodge Care Home

Thank you for taking the time to share your feedback with us. We are so pleased to hear Mum-in-Law is responding well to our lovely home-cooked meals and will ensure our team continue to provide options, she will enjoy. We hope she enjoyed the manicure and pedicure and enjoys the environment. We will enjoy sharing this feedback with our wonderful, caring team. Broadlands Lodge, look forward to continuing, to support Mum-in-Law and your family.


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Review from Nigel S (Son of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, have been delighted with the way Mum has been treated. The staff are so friendly, a genuine warmth. My mum is the second resident to enter this wonderful purpose-built facility, but it's the residents and staff who make it home and home it is.

Reply from Jess Blythe, Administrator at Broadlands Lodge Care Home

Thank you for kindly taking the time to share your feedback; we really appreciate this. It is always lovely to receive a review which demonstrates how compassionate and caring our team are and that this has been recognised. We will enjoy sharing this feedback with our incredible staff team. We are pleased you and your family are delighted with Broadlands Lodge and hope to continue a wonderful relationship. Thank you again for your time.


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Review from Trina H (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful and a pleasure to visit. We have found the staff to be kind and considerate. My father-in-law has settled in much better than we ever imagined. I only hope there is somewhere as nice as this, if I ever have cause to use one myself.

Reply from Jess Blythe, Administrator at Broadlands Lodge Care Home

We really appreciate receiving feedback and would like to thank you for kindly taking the time to share your review with us. Your comments describe our team perfectly, and I am sure they will be pleased to read this recognition of their caring nature. We are pleased you find Broadlands Lodge a pleasure to visit and hope you continue to visit and experience the wonderful facilities we are able to offer. (We will be watching the remembrance day parade in the cinema room; you and your family are welcome to join us). Thank you again for your time in sharing your feedback.


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Review from Yvonne S (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is the first lady resident of Broadlands Lodge, she has been in her new home for one week. One word describes the experience, amazing! The staff are so caring and attentive. They are doing everything possible to make it a home-from-home. The personal care given, is professional, but with empathy,
making Mum feel comfortable. As a family, we have visited Mum every day to help settle her in. Every time we visit, we have been welcomed by the team and had constant hot drinks and cake! The food is wonderful and the building is just something else. All the rooms are a good size, bright and light and decorated to an extremely high standard, even a rain shower in each room!
We are looking forward to using the cafe and cinema room, next. Thank you to the manager and team.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home

Thank you so much for the kind review you have provided. Our team work incredibly hard to provide a home-from-home experience for all of our residents, and it is so wonderful to hear your loved one has experienced just that. We look forward to sharing this review with the team.


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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Broadlands Lodge Care Home is calculated as follows: ( (529 Excellents x 5) + (26 Goods x 4) ) ÷ 555 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Tamara

Tamara Crosswell

Job Title: Care Home Manager

Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.


Sarah

Sarah Guttridge

Job Title: Front of House Manager

Joined: 2022

Over the past 25 years, I have worked in the hospitality industry across Southern Africa. Customer service and satisfaction are of utmost importance to me. I am delighted to be working with the team at Broadlands Lodge and look forward to meeting all the residents and their families at their homes away from home. Outside of work I am a mom to two teenage children and two French Bulldogs, I enjoy travelling and photography.