Brook Lodge has a Review Score of 8.0 (8.009) out of 10, based on 3 reviews in the last 2 years. Over all time Brook Lodge has 27 reviews.
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27
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24
Reviewer Connection to Brook Lodge
11
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1
Overall Experience
18
9
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0
Date Published
27
3
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24
Review from J T (Respite Resident) published on 8 April 2025
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Overall ExperienceOverall Experience4.0 out of 5
Overall good experience, staff were happy & helpful. However feel at certain times more staff required.
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Review from Paul S (Son of Resident) published on 19 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mum was admitted to Brook Lodge with dementia I cannot fault the way the staff and management have looked after Mum and keeping me up to date.
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Review from Emma L (Daughter of Resident) published on 10 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
My stepdad went to Brook Lodge for a dementia assessment for a total of 12 weeks. The kindness that they showed him and how they looked after him went above and beyond. The support they gave to my mum and myself was so helpful we cannot thank the team enough.
Day one was tough but we slowly got to
grips with everything and they were hugely patient. He settled in well and took part in activities that are regularly laid on. He is also a bit fussy with his food but he ate very well and enjoyed his food.
They have extensive knowledge of dementia and Alzheimer's and treat residents with dignity and respect. This is a special skill as I have (especially in hospitals) witnessed carers who get annoyed at the repetitive nature of the illness. No one is made to feel silly and they are just so patient with what is a very stressful and difficult job. We are so grateful.
We wouldn't hesitate to recommend Brook Lodge and when respite is needed will definitely be back.
Reply from Jacqui Jolin, Operational Lead at Brook Lodge
Thank you for your kind review, it is a pleasure and a privilege to look after the residents in our care.
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Review from L W (Daughter of Resident) published on 17 September 2021
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Overall ExperienceOverall Experience5.0 out of 5
Brook Lodge Lotus unit has a family atmosphere "it's a home for the residents, not an institution"
This is reflected by the individual care provided to my mother. Contact with the unit manager has always been positive, going above and beyond to act in my mothers best interest, observing mums likes
and dislikes. My mother's safety and happiness are paramount and I am grateful that this is provided.
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Review from Ken B (Friend of Resident) published on 23 August 2021
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Overall ExperienceOverall Experience4.0 out of 5
We have been very pleased with the way our friend has been treated whilst in residence. Have always had rapid responses to enquiries about my friend who is a resident. He is only there awaiting a permanent residence but has always been treated with dignity and respect.
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Review from Carol E (Daughter of Resident) published on 20 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
My stepdad is brilliantly cared for at Brook Lodge: he is happy, content, healthier than he has been for a very long time, and he is very fond of the staff who build personal relationships with him. How good Brook Lodge is was born out again recently when my stepdad had his 80th birthday. The staff
arranged a safe and secure room for us to celebrate his special day. This room was beautifully decorated with banners and balloons, there was a lovely afternoon tea and a birthday cake baked! It was wonderful. All staff had spent so much time, alongside regular duties, preparing and then hosting us with the additional safety requirements of the present time. We were overwhelmed, and so was he! We cannot thank Brook Lodge enough for everything they continually do to provide above and beyond care.
Reply from Jacqui Jolin, Operational Lead at Brook Lodge
We would like to thank all our relatives for the wonderful reviews that they have been writing about Brook Lodge.
It is a pleasure and an honour that you have entrusted your loved ones into our care.
We are so looking forward to the day when normal visiting resumes and that we can welcome you into the heart of the home to spend time with your families.
A big heartfelt thank you from all of the team here at Brook Lodge.
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Review from Tracy C (Friend of Resident) published on 20 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
I am very impressed with the care and compassion shown to my friend. He has improved more in the last few weeks than previous home. Because of his frustration at needing care after a stroke, he can be very difficult but the carers are very patient with him. Thank you all for helping us to get some of
his independence back again.
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Review from S F (Daughter of Resident) published on 14 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
Mum is so happy. The care is very good and she is settled. I am so happy with mums care.
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Review from A B (Daughter of Resident) published on 13 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum came to this care home Brook Lodge over two years ago. She loves it here all the carers are good to her nothing is too much trouble. She loves the food, all home-cooked and I would give this home 10/10. They do lots of activities to keep their minds active.
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Review from Sue R (Daughter of Resident) published on 18 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
It's been a hard struggle going through this emotional roller coaster of a journey with my dad, seeing him slowly disappear with this awful illness, but I can't recommend this place enough apart wow amazing!! They are outstandingly professional and so thoughtful and caring its like they are caring for
their own family members you can feel the love. They have made such a difficult ,sad time a little easier with regular contact keeping us up to date on how dad is doing also making sure dads getting all treatment and assessments docs etc top of their list whilst still keeping his dignity in the process absolutely brilliant... it's just made it a bit more easier on the family dealing with the decision the doctors made!! knowing he is in very safe hands receiving the best care we could possibly wish for !! Thanks to all the beautiful lovely staff outstanding,amazing, fantastic x
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Review from S S (Daughter of Resident) published on 15 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
The staff work hard. Some give that extra bit of dignity as well. The staff are always welcoming and the manager informs as well. Mum loves the activities that are provided on top of the care. I was mums part-time carer and home support but not as well myself and mum worsened. I am happy my mum is in
Brook Lodge it's nearby where I live. The laundry mum says gets confused and she worried it goes missing but it's labelled. Mum enjoys the care home and they have helped mum feel less anxious and I am 100% happy.
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Review from A D (Daughter of Resident) published on 11 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
All the staff we have encountered have been genuinely caring. Mum has improved less anxious due to the excellent quality of care. Mum is able to walk a few steps with a frame, which she wasn't able to. The activities within the home and made friends. Mum has allergies and the staff have gone out of
their way to ensure she has a good choice of food.
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Review from Danielle R (Great-granddaughter of Resident) published on 10 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
I can not explain how amazing Brook Lodge has been over the last month. My grandad is a new resident here and they have done their absolute utmost to help him settle in in every way possible. It's never easy having a family member have to go into a residential home but I would 110% recommend this home
to anyone in the same situation. The Operational Lead Lady has been such an amazing support to us, keeping in contact and letting us know things every step of the way. The place is beautiful and the staff are amazing thank you.
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Review from Jonathan E (Son-in-law of Resident) published on 1 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
I am delighted with the care that Brook Lodge gives my stepfather-in-law. His health and well being have improved dramatically over the year he has been a resident. The staff are so friendly and he feels safe and cared for. Brook Lodge has long term highly experienced staff who develop lovely stable,
consistent relationships, and this has been particularly helpful for my shy,
elderly stepfather-in-law. He is really happy and content, and more independent and interested in things he used to do before he became unwell. I never thought he would read again, which he did avidly all his life, but this week he actually showed us a 500-page crime novel he is reading! Amazing! Thank you, Brook Lodge! He talks about the quizzes he enjoys, the books he reads, and the activities he takes part in. Excellent all round. Thank you to the staff who are ALL so hard-working, dedicated, helpful and friendly to residents and family members alike.
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Review from Mark C (Nephew of Resident) published on 18 May 2021
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Overall ExperienceOverall Experience4.0 out of 5
The staff are always friendly and helpful at Brook Lodge, my aunt is happy there and they cater for her needs which is paramount. The staff always let me know if there is a problem or if my aunt requires anything. During the pandemic the staff were extremely busy but always made time for me on the phone,
they also had the connect set up for video chatting which was great.
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Review from Chris M (Son of Resident) published on 15 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
I cannot fault the quality of care provided to my mum during her stay at Brook Lodge. From the day she moved in, nothing was too much trouble. The home was always happy to answer any questions I had. They always kept me updated on my mum's condition.
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Review from Linda Q (Daughter of Resident) published on 9 March 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mother moved into Brook Lodge in December 2020 so she has been there for 3 months. She has settled in very quickly and is enjoying the various activities. She also likes the food. The staff are wonderful and nothing is too much trouble. Although we haven’t been able to visit due to the Covid 19 pandemic,
her enthusiasm during phone conversations and video calls says a lot.
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Review from Anthony A (Son of Resident) published on 15 October 2020
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Overall ExperienceOverall Experience5.0 out of 5
Nothing too much trouble for the staff they look after the residents with impeccable care and attention. The residents are always clean and tidy, they are fed well and always seem to be relaxed.
I have never looked back since the day my mother moved into the Jasmine Unit I was a little worried because
I thought my mother would feel as though I had locked her away but she quickly made friends and gets a lot of chance to help out where possible. Thank you Jasmine Unit keep up the good work.
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Review from Jane T (Daughter of Resident) published on 7 October 2020
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Overall ExperienceOverall Experience5.0 out of 5
Brook Lodge, Jasmine Unit is currently where my 92-year-old mother is being cared for.
The lady who is in charge has gone above and beyond to help with any problems that have arisen especially during this COVID situation.
My mum truly thinks the world of her ... which is lovely to see.
It is extremely
reassuring to know that they are doing everything to make her as comfortable as possible.
Thank you, Brook Lodge, for all that you do.
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Review from Peter W (Son of Resident) published on 5 October 2020
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been in Book Lodge since April. The care she is getting is excellent. They treat her as though she is one of their own. My mum could not be in better hands. They have done so much for the wellbeing and needs of my mum. I highly recommend this care home, as all-round it's one of the best.
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Current Review Score: 8.0 (8.009)
Overview of Review Score
The Review Score of 8.0 (8.009) out of 10 for Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.486 for Brook Lodge is calculated as follows:
(
(22 Excellents x 5)
+
(9 Goods x 4)
+
(3 Satisfactorys x 3)
+
(1 Poors x 2)
)
÷ 35 Ratings = 4.486
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.523 Points relating to the number of positive Reviews for Brook Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
= 3.25
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 55 registered maximum number of service users is 11. 3 Positive Reviews ÷ 11 = 0.273
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 1 Jul 2021
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Brook Lodge have?
There are 53 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Brook Lodge?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Brook Lodge to the centre of Deal?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
