Brook Lodge

Ghyllgrove, Basildon SS14 2LA
Submit a Review
9.9 15 Reviews
  • Brook Lodge, Basildon
Situated in Basildon, Brook Lodge Care Home is a facility offering residential care for up to 66 adults. Its amenities are designed to be conducive to relaxation and socialising, as there is a coffee area, bar area, cinema room, and large living and dining areas. To make sure that each resident's needs are met, the care team creates personalised plans and develops strong relationships with each resident and their loved ones. For those living with dementia, the staff is equipped with specialised training in order to ensure that they are being provided with the best possible care. If you're interested in learning more about Brook Lodge, the staff is more than happy to answer any questions you may have.

Show Brook Lodge on the Map

Care Provided by Brook Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Fletcher (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 2

Funding & Fees Guide for Brook Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,530
    • Self-Funded Residential Dementia Care from £1,530
    • RESPITE Self-Funded Residential Care from £1,530
    • RESPITE Self-Funded Residential Dementia Care from £1,530

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Brook Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • Onsite parking with disabled bays and electric car charger points.


Brook Lodge Reviews (15)

9.9

Brook Lodge has a Review Score of 9.9 (9.864) out of 10, based on 15 reviews in the last 2 years. Over all time Brook Lodge has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 0
  • 0

Date Published

15
6
11
15
0

Review from J C (Daughter-in-law of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication the staff at Brook Lodge give to each resident is priceless. Everyone that goes through the entrance is made welcome. It is like home from home for a lot residents and they seem happy and comfortable.
Cannot fault the care that was given to my relation whilst they were there.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review and your wonderful feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue A (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Brook Lodge in February 2024 and it will be a year next month. We chose the care home as we were very impressed with the facilities and appearance of the home. We were particularly impressed with the management and all the care givers. They made a real fuss of Mum and
made her feel special. Nothing was too much trouble. This is as true today, as then.
It was a momentous event in Mum leaving her home and going into care and both Mum and ourselves were supported during this time. Visitors are made to feel welcome and can always contact the home if there are any concerns or just for an update.
We like that the cost of the home is an inclusive cost that includes things such as weekly hairdressing, entertainment etc.
As a family, we cannot rate Brook Lodge, highly enough and would encourage prospective residents and their families to look at the home as you won't be disappointed.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your lovely review, I am so pleased your mother has settled so well at Brook Lodge, thank you for your kind words about the team. I will ensure your feedback is shared with them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna H (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was there for two weeks respite. The place is superb, it really is a 'home from home', The staff all seemed very happy working there and the residents all seemed happy and relaxed. The staff spoke to the residents with dignity. I liked the little touches i.e. clean tablecloths at each meal
time and how everyone was given a meal choice.
All the staff were kind, friendly, caring people who should be proud that they do the job so well.
I'd have no worries should my husband have to spend his days there. Thank you to you all.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your fantastic review, I am so pleased your husband enjoyed his 2 week respite stay with us. Thank you for sharing your experience and your kind words about the fantastic team at Brook Lodge, I will ensure your feedback is shared with them. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K A (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are currently using Brook Lodge for day stays and respite, to be able to slowly introduce the home to our family member with dementia.
The staff are very upbeat and caring.
Nothing is too much trouble for them.
They are helping our family member to settle in comfortably and safely.
This home
is highly rated by ourselves.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for taking the time to leave such a fantastic review for Brook Lodge. The whole team pride themselves on delivering outstanding care, meaningful activities for all to enjoy and offering a warm and welcoming environment for all visitors and your review confirms the fantastic work they all do. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon S (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled well at Brook Lodge. She has made friends and is able to communicate well with other residents. Brook Lodge is a calm, relaxing home and enjoys a dance and sing-along. Very happy with Mum's care so far.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review. I am so pleased Mum has settled in so well at Brook Lodge and is enjoying the activities. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen S (Son of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father initially came to the home on July 31st for a period of respite. He lived in his house on his own with care packages in place. From day one, he enjoyed the care and company of the home.
I have been very pleased with the care and service my dad has received The staff I have encountered have
been very caring and eager to help. There have been numerous occasions when I have reached out for help and information, all have been forthcoming.
Very pleased.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review. I am so pleased your father has settled well at Brook Lodge and you are happy with the care. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Private Carer of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff assisted with anything that I asked. The lodge feels clean, comfortable, luxurious and more like a place you would go on holiday. Residents look very well looked after. Would definitely recommend.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review, I am so pleased you were happy with the care and facilities Brook Lodge has to offer. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely and friendly, can't do enough to help and make you feel welcome, grandad's very happy, the residents are treated like family which is nice to see, happy he's enjoying his time, only thing is he enjoys more traditional food which isn't always available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth B (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really surprised on arrival at the quality of the home and the facilities on arrival. It has done nothing but improve since I have been here.
The staff are absolutely wonderful. The facilities are excellent and events often arranged.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review, I am so pleased you're impressed with Brook Lodge and all the wonderful facilities. Thank you for your feedback about the fantastic team, I will ensure your feedback is shared with them. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Brother of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook Lodge is comfortably furnished with decorations tasteful and welcoming. The staff are extremely friendly and helpful.
The rooms are excellent and the dining areas look equal to a first-class restaurant.
Brook Lodge has a pleasant and calming atmosphere brought about by its staff.
Always working
to help residents feel they are in a home-from-home.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review, the whole team at Brook Lodge prides itself on delivering excellent care and providing a welcoming experience for all visitors. I will ensure your feedback is shared with the team. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter-in-law of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother-in-law has been here a few months now and she is so settled. On each visit, the staff are very welcoming and you can see the good rapport they have with the residents. There is always a craft activity happening as we are proudly shown the results. Even on St Patrick's Day they dressed up.
A very warm, welcoming and safe place.

Reply from Max Andrews, Business Support Manager at Brook Lodge

Thank you for your kind words. We strive to create a nurturing environment where residents feel valued and engaged and we're glad to hear that our efforts are appreciated. Thank you for sharing your positive experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah R (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has moved to this home recently after having a terrible experience with another care home locally. With late-stage Alzheimer's, we have been impressed with the support we have received from staff with settling my mother. The home is clean, spacious, inviting, and reasonably priced (for residential
care) and the management has provided excellent support around self-funding options. Food is good and care is person-led. Engagement activities are developing as occupancy rises but staff do spend a good amount of time with residents to keep them engaged.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your lovely review, I am so pleased to read your mother has settled well. The whole team at Brook Lodge pride itself on delivering person-centred care and your review confirms the fantastic work they all do. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin B (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother took up residence at Brook Lodge in January. The staff are amazing and extremely helpful. The room is lovely, while a varied menu is available with the food prepared to a high standard. Highly recommended.

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review, I am so pleased to read your mother has settled in well and enjoying all the facilities Brook Lodge has to offer. I will ensure your feedback is shared with the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda P (Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is good, but too much (need smaller plate please).

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your review, we are so pleased you are enjoying the food. We will ensure your feedback is shared with the team to ensure you receive smaller portions. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were shown around and given lunch (preparing for Dad to go into the home - very distressing for us all).
All the staff - the chef, manager, maintenance, carers, admin - absolutely everyone, were completely amazing!
Dad was welcomed and so was Mum, my brother and I. We were given lunch, cakes, and
drinks and made to feel like part of the family. Dad was made to feel at ease and was treated with such dignity and respect. An incredible home with a wonderful family feel. Not to mention the incredible facilities!

Reply from Amy Batchelor, Customer Relations Manager at Brook Lodge

Thank you for your wonderful review, we are so pleased to hear dad and the whole family were made to feel so welcome. The team at Brook Lodge really prie themselves on delivering person centred care and with feedback like yours it confirms the fantastic work they all do. We will ensure your kind words are shared with the whole team at Brook Lodge. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Brook Lodge is calculated as follows: ( (154 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 176 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Debbie Fletcher

Job Title: Care Home Manager

Joined: 2023

Manager of Brook Lodge care home.


Frequently Asked Questions about Brook Lodge

What types of Care is Brook Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook Lodge provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Brook Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Brook Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook Lodge to the centre of Basildon?

0.5 mile(s) as the crow flies, distance by road may be significantly further.