Bucklers Lodge

Woodcote Green, Crowthorne RG45 6HZ
Submit a Review
9.5 23 Reviews
  • Bucklers Lodge, Crowthorne
At Buckler’s Lodge, the team knows that moving into care can be a bit daunting. So, at this not-for-profit care home, you get to try your new home before committing longer term, support always comes with a smile, and you won’t be asked to move if your funds run out.

In a stunning purpose-built home surrounded by nature in Crowthorne, near Wokingham, Buckler’s Lodge is building a vibrant and welcoming 24/7 community of care where residents and their families enjoy award-winning residential and dementia care. Residents are cared for with a well-established methodology that is centred on keeping them as independent as possible for as long as possible. Care at Buckler’s Lodge means skill and compassion, but also a nice cup of tea before you even realise you want one, and a laugh when you most need it.

The home is part of not-for-profit group Greensleeves Care. Named in the Top 20 in the country, as a charity, Greensleeves’ focus is on people and not pockets and any surplus from fees goes back into continuously improving care. Buckler’s Lodge also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Buckler’s Lodge family, you also enjoy:
•        Stunning grounds and views
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, library and cinema
•        Bistro area and private dining room to entertain visitors
•        Delicious and nutritious meals cooked daily on site

The Buckler’s Lodge promise to you is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels right to you.

Show Bucklers Lodge on the Map

Care Provided by Bucklers Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yasemin Ucan (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bucklers Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more detail and indicative fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bucklers Lodge Reviews (23)

Total of 23, showing 1-20
9.5

Bucklers Lodge has a Review Score of 9.5 (9.488) out of 10, based on 11 reviews in the last 2 years. Over all time Bucklers Lodge has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

23
1
4
11
12

Review from Darren L (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Bucklers Lodge Since early Summer 2024 and we are very happy with the home.
My Mother is well looked after. The staff are always on hand with a smile and doing a great job.
Bucklers Lodge feels like a home from home.
The manager and her team do a great job at Bucklers
Lodge, and I am very pleased to see the good care my Mother receives.

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Thank you so much for your review, the team and I are so proud to receive such feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison H (Cousin of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous welcome for my elderly cousin. Everyone introduced themselves and welcomed him. The senior was even at the door to meet him on his arrival. Each person was very understanding about how big the change was for him. Thank you.

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Thank you very much for your positive review; we are so delighted to hear your feedback. We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John A (Brother of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just completed the six-week trial period and have absolutely nothing but praise for the treatment, care and brilliant organisation we have met at Bucklers Lodge. The lodge itself is not only very comfortable, it has been decorated and furnished in a well-thought-out way, in the most excellent taste.
Our warmest congratulations to all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting and a wonderfully relaxing place to visit my Mum. Staff are all very helpful and kind.
Mum's room is on the top floor with a super panoramic view of the local park.
I've shared lunch with her and it's been really great food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan T (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into respite for two weeks. I was very anxious as I had looked at a home for this purpose a few months ago and came away very uneasy and didn’t go through with it. From the moment I made contact to the moment I brought her back home has been made so easy for both of us. All the staff
are very welcoming, it has a lovely, calm atmosphere with good facilities. But most importantly, every single member of staff has treated my mother with nothing but kindness. Nothing is too much trouble, a cup of tea, a hug and a chat. Mum is inclined to get anxious and upset easily but there was always someone to sit with her and calm her. The care is exceptional and I feel very relieved that I know she will be safe, loved and looked after. Since she came home, she hasn’t stopped praising every aspect of the home. I will definitely be taking her there again. Thank you all.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Hi Jan, thank you for your lovely words and we are pleased your mum enjoyed her stay here at Bucklers Lodge. We look forward to seeing Mum in the future. I will pass on your kind words to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent a long while researching and visiting various care homes in the area, and Bucklers Lodge came out way ahead of the others. It is modern, spacious, light and vibrant - not a word you would expect to relate to a care home. The management are effective and efficient, the care staff are diligent
and approachable. They take time to get to know the people they care for, and this shows in the way the whole place feels whenever I have visited. The amenities are first rate, the rooms clean and regularly tidied, and the whole place has a real buzz. This is mostly shown on the faces of the those who call Bucklers Lodge “home”. I try and make a point of speaking to as many other residents as I can when I visit, and the overwhelming feedback is very positive.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your kind words and positive feedback. We are proud to call Bucklers Lodge our home and we are delighted you feel that way too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of hospital knowing I was unable to care for myself. My son made arrangements and I came to Bucklers Lodge the following day. I was made very welcome and although my stable is only for two weeks my care has been good. The staff caring and fun. Entertainment enjoyable. Rooms pleasant furnished
and large. I arrived mere shadow of myself and left feeling almost normal. Thank you Bucklers Lodge .

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your lovely comments. It was a pleasure to meet you. I will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F B (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklers Lodge is an outstanding care home.
It's a home-from-home.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you so much for your review. We really appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Son-in-law of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Offers a warm, confident and competent welcome to new residents in a great environment. Care and support are excellent, and recognition of the emotional transition needs of a client, sacrificing their past to live in a new community, is compassionate. Care, activities and team are hard-working and thoughtful!

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your kind words, which I will pass on to the team. We appreciate positive feedback. Your mother-in-law has settled well into the home and is enjoying the new friendships she is making.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David D (Son of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is superb.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Good afternoon, thank you for your kind review, I will pass this on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bucklers Lodge for three weeks. I have found the carers to be nothing short of professional. Their caring attitude is excellent. In addition, the staff, front of house, housekeeping and the activities are all friendly, helpful and efficient. The food is amazing, so beautifully
presented too. The facilities and location are first-class.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Good afternoon, thank you for your lovely comments. I will pass on your comments to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Granddaughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been living at Bucklers Lodge since 2022. She was very apprehensive about moving into a care home, but she has been very happy at Bicklers Lodge and now thinks of it as home.
The home has lovely facilities, great outdoor space and fantastic views.
The staff are friendly, caring and welcoming.
We would definitely recommend Bucklers Lodge to other families.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Hi Helen, we are so glad your nan settled well at the home. I will pass on your kind comments to the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Friend of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend here regularly and the staff are all so helpful. You can see they really care and offer support, the care manager helps sort out any issues and is well-seen within the home which is nice to see. The food looks amazing and always fresh cakes on display. Would definitely like to live
here myself. Well done all.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Hi Sarah, thank you for your lovely comments. I will pass o your comments to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into Bucklers Lodge very well, having been very resistant to a move into a care home. The staff have all been fantastic in helping her to settle and feel welcome. The facilities are great, with a cafe and cinema along with an arts and crafts room and library. My mother is usually
a fussy eater, but is enjoying the food which is plentiful. I would definitely recommend Bucklers Lodge.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your lovely comments. I will pass on your comments to the staff. Mum has settled well and enjoys the facilities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Sister of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the northeast and visited my brother for two days in October. I am pleased my brother seems content in the care home and the staff have been very friendly and polite. My brother feels reassured this his safety is addressed and that he is given his medication. My brother is happy with support
of the staff, he has some hearing difficulties and so he values nice, clear speech. He recognises that he needs assistance for food sometimes to be cut up for him, This can be difficult for him. I am delighted that he seems so happy in this care home.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your kind words and review. I will share your kind comments with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Daughter-in-law of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in the home for seven months and he has settled in well due to the staff who are kind, considerate and helpful. Nothing is too much trouble. The environment is beautiful. The home is like a hotel with comfortable lounge areas, a welcoming bistro and the bedrooms with ensuites
are very well-appointed. We've been very impressed overall, with the care provided.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your kind words. I will share your comments with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Friend of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and attentive when we visit, they are very welcoming and helpful. The place always looks spotless and well-maintained, inside and outside.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for your lovely review. I will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum arrived to a 'red carpet', I knew she would enjoy her stay and I was reassured that she would be safe and cared for by the incredible staff who all engaged with her at every level, with friendly, yet disciplined interaction. I have no worries about recommending Bucklers Lodge to
anyone who needs care for a loved one.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you so much for your kind review. I will pass on your comments to our lovely team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well looked after. The care team were an outstanding group of professionals that met all of Mum's needs. We are very grateful for the time and energy that was put into Mum's care. The environment was calm and relaxed. I would recommend. Bucklers Lodge is a lovely home. Mum had a fantastic
stay, with amazing care.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you for taking the time to leave this kind review, I will make sure the team see your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay S (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful, warm welcome Mum received when she moved into Bucklers Lodge at the beginning of May. The staff are all so attentive and caring and I can already see an improvement in Mum's health and wellbeing. We, her family have also been made to feel welcome and involved in all aspects of her
care and activities, which in turn, helps Mum feel that she really is at home. It is often said that it is people who make a home and this seems very true at Bucklers Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Bucklers Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Bucklers Lodge is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Bucklers Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2017

My role at Buckler's Lodge is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work, I love to spend time with my family and friends.


Frequently Asked Questions about Bucklers Lodge

What types of Care is Bucklers Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bucklers Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Bucklers Lodge have?

There are 80 Single Rooms.

What are the Facilities & Services at Bucklers Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bucklers Lodge to the centre of Crowthorne?

0.2 mile(s) as the crow flies, distance by road may be significantly further.