Bucklers Lodge

Woodcote Green, Crowthorne RG45 6HZ
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9.5 23 Reviews
  • Bucklers Lodge, Crowthorne
At Buckler’s Lodge, the team knows that moving into care can be a bit daunting. So, at this not-for-profit care home, you get to try your new home before committing longer term, support always comes with a smile, and you won’t be asked to move if your funds run out.

In a stunning purpose-built home surrounded by nature in Crowthorne, near Wokingham, Buckler’s Lodge is building a vibrant and welcoming 24/7 community of care where residents and their families enjoy award-winning residential and dementia care. Residents are cared for with a well-established methodology that is centred on keeping them as independent as possible for as long as possible. Care at Buckler’s Lodge means skill and compassion, but also a nice cup of tea before you even realise you want one, and a laugh when you most need it.

The home is part of not-for-profit group Greensleeves Care. Named in the Top 20 in the country, as a charity, Greensleeves’ focus is on people and not pockets and any surplus from fees goes back into continuously improving care. Buckler’s Lodge also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Buckler’s Lodge family, you also enjoy:
•        Stunning grounds and views
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, library and cinema
•        Bistro area and private dining room to entertain visitors
•        Delicious and nutritious meals cooked daily on site

The Buckler’s Lodge promise to you is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels right to you.

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Care Provided by Bucklers Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yasemin Ucan (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bucklers Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more detail and indicative fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bucklers Lodge Reviews (23)

Total of 23, showing 21-23
9.5

Bucklers Lodge has a Review Score of 9.5 (9.488) out of 10, based on 11 reviews in the last 2 years. Over all time Bucklers Lodge has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

23
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12

Review from Pamela C (Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is most helpful. Because the place is new. The place is not quite coordinated. Not too happy at being given a special place for meals. There are no single tables.

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Review from Olivia B (Niece of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle and aunt have been at Bucklers Lodge for a week. During this time, I have found the staff to be helpful, courteous and always extremely pleasant. They tell me that the food is delicious. My uncle thinks the portions are great, but my aunt says they are too big. Overall, I am very satisfied.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you very much for your kind review. I will pass on your comments to our staff.


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Review from T P (Friend of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Buckler's Lodge in March 2022 and have settled very well. They are well cared for by the staff, who are exceptionally kind. Since they moved in, I have particularly observed significant improvement in the physical and mental well-being of my mother. Currently, there are not many
residents and the activities are quite limited, although I am sure that more will be introduced as the number of residents increases. However, the staff engage with my parents throughout the day and the beautiful surroundings of Buckler's Lodge mean that they spend time in various parts of their new home, including the gardens.

Reply from Debbie Rapson, General Manager at Bucklers Lodge

Thank you so much for your lovely review. We will be sure to pass on your comments to the team.


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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Bucklers Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Bucklers Lodge is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Bucklers Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2017

My role at Buckler's Lodge is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work, I love to spend time with my family and friends.