Burscough Manor

75 Liverpool Road South, Burscough, Ormskirk L40 7SU
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9.6 44 Reviews
  • Burscough Manor, Ormskirk
Under new management and ownership since March 2023, Burscough Manor is situated in the village of Burscough near Ormskirk, Lancashire. The home offers luxury residential, dementia and specialist/complex nursing care, provided in a friendly, safe and secure environment.

At the 80-bed care home, all rooms are stylish and complete with an en-suite. Burscough Manor combines the best of technology and modern design with the highest levels of premium comfort and care.

The home's experienced team is able to provide high quality, tailored and personalised care to every resident.

Residents are offered a wide choice of freshly prepared meals from a menu that changes regularly.   

Residents can enjoy watching films in the care home's cinema, get their hair done in the hair and beauty salon or take a stroll in the landscaped gardens.

Residents can also take part in extensive weekly activities provided by the home's activity coordinators, with opportunities to continue to pursue their hobbies and interests.

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Care Provided by Burscough Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Brighouse (Registered Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Burscough Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,337
    • Self-Funded Residential Dementia Care from £1,337
    • Self-Funded Nursing Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,337
    • RESPITE Self-Funded Residential Dementia Care from £1,337
    • RESPITE Self-Funded Nursing Care from £1,765

  • Fees are subject to assessment by the home. Please contact the home for more information.
  • (these prices are only a guideline, please contact Burscough Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


Burscough Manor Reviews (44)

Total of 44, showing 1-20
9.6

Burscough Manor has a Review Score of 9.6 (9.613) out of 10, based on 27 reviews in the last 2 years. Over all time Burscough Manor has 44 reviews.

Overall Experience

  • 36
  • 4
  • 1
  • 0
  • 3

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44
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27
17

Review from Jean H (Wife of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was admitted I was very upset. All the staff that day were so kind and understanding as the time he is there lengthens I have found everyone from the reception desk to all the hardworking caring staff as well as cleaners have shown empathy and kindness. I am so glad that Burscough Manor
was recommended to our family.

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Review from S A (Granddaughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went into the care home, 2 weeks ago sadly losing her fight with cancer the staff were amazing, nothing was ever too much trouble couldn't ask for better people to take care of my nana. Sadly 7th Feb she lost her fight dying peacefully in her sleep, after the death of my nan, the staff were amazing
with my mum they couldn't support her enough! And they supported my mum to the very end, I wouldn't recommend a better care home for my elderly person or someone who needs support living or around the clock care.

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Review from J S (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the dedicated staff at Burscough Manor Care Home, we extend our deepest gratitude for the exceptional care and support you provided to our brother and uncle during his final years.
From the warm welcomes at reception to the unwavering dignity and compassion shown in his daily care, you consistently
exceeded our expectations. Your commitment to his happiness was evident in every interaction and we are truly grateful for the positive impact you had on his life.
The level of care he received was truly five-star and we were always impressed by his clean, content and relaxed demeanor whenever we visited.
Thank you from the bottom of our hearts.
With sincere appreciation.

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Review from Stephanie L (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was neglected and failed by Burscough Manor! They didn't give the duty of care that was meant to be given. They ignored his needs, this made my dad's condition deteriorate and for me to take matters into my own hands! My dad then passed away! I would avoid this place. They are only interested
in the money, nothing else! Please don't put your loved one in here! My dad was only in here for couple of weeks and didn't have the choice but had to come here because the hospital told us he had no choice!

Reply from Karl Jones, Regional Manager at Burscough Manor

I am sorry your experience within Burscough Manor was not a positive one, We are looking into this case from a reflective approach. We appreciate that Burscough Manor was not your choice and that the hospital gave you little or no choice and travelling to visit dad was problematic. Your experience is not characteristic of others who live(d) and visit the home on a regular basis.


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Review from Mark N (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the care given to my father at Burscough Manor. All of the staff, from the management down, create such a wonderful environment that it is like having the support of a second family. They made such a difference to both the life of my father and mother who visited daily.
The attention, care and reverence we were given, as a family, is something we will always remember.

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Review from T J (Friend of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear family friend has used respite for a couple of years at Burscough Manor and is now a permanent resident.
We are always so impressed with the care and kindness shown by staff to him and ourselves as visitors.
Nothing is too much trouble and all staff are so friendly and welcoming. As a new
build home, the facilities and layout are ideal and more like a luxury hotel than a nursing home.

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Review from Anne W (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough, everyone, from domestics to managers, is very professional. The rooms are bright and airy, all ensuite.
The food is exceptional and the chef adjusts the menu to include residents' favourite foods.
The activity staff also go above and beyond making days enjoyable,
the activities coordinator is quite an asset.
Carers have become friends and have listened to concerns or fears and given plenty of reassurance.

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Review from Ian G (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been into Burscough Manor Nursing Home on several occasions for respite and both my father and all his family have always been really grateful and happy with the love and care shown to him. My father has decided to move into Burscough Manor permanently now because of this.
The home itself
is beautifully appointed and looked after, the staff from every department are superb and nothing is too much trouble.
Both my dad, his family and I would highly recommend Burscough Manor Nursing Home.

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Review from Colin E (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are so friendly and approachable, nothing is too much trouble. I have found excellent care of my mum, plenty of activities to occupy my mum during the normal working week, my mum enjoys taking part, going in the lovely garden area, meeting other residents in the home. My mum enjoys
all of the meals, from breakfast to dinner. The quality of care is excellent from all the staff at the home. I have personally been involved with organising additional care for my mum with the management team always very helpful and willing to oblige any requests.

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Review from W G (Grandson of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been into Burscough Manor twice on respite now and absolutely loves Burscough Manor.
The home is well staffed, has a great rapport with him, makes an effort to get to know the residents and always around checking if he needs anything.
The manager is very attentive, clearly knows the
residents and their families well and nothing is too much trouble.
It's lovely knowing that from hospital he has somewhere safe to go where he gets some rest and recuperation, to build up strength before going home. The physiotherapist on-site is a brilliant bonus!

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Review from Pauline C (Sister of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my brother receives, he has been in the home for twelve months. He loves the staff and has big smiles for certain ones. They never know when I call in, I can visit any time and I am very pleased to see my brother is well cared for. The meals are excellent and he enjoys
them very much. They do assist him with feeding, he has to be wheelchaired into the lounge/dining room and they try to involve him in activities but he is not very good at joining in, he is quite happy to watch. I can't praise the staff enough for what they do for my brother, I know he is in the best place possible for his care. Thank you.

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Review from P L (Husband of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well-run, efficient and friendly, the food is excellent, homemade and hot, always fresh and wholesome.
The staff are attentive and well-trained
The room is always clean, tidy and the clothing is clean hung up. My wife is always clean, tidy and well looked after.

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Review from Kerry H (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care Dad receives. Everyone is really caring towards him. The staff keep us well up to date with how Dad is doing. All the staff are really friendly and helpful.

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Review from Debbie F (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad had a hospital appointment and I knew nothing about it nor did my mum. Apparently, he was having blood tests and other tests. I just think the family needs to know when a family member is going to the hospital for any kind of treatment; especially when it's a hospital in particular.

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Review from Anne W (Wife of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service levels excellent in every department, from the manager through to the care and ancillary staff. Nothing was too much trouble and the atmosphere was very welcoming. I could relax knowing that my husband was being really well looked after and would have no hesitation in recommending
Burscough Manor Care Home.

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Review from I B (Son of Resident) assisted by family/friend published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very approachable, friendly and professional. Fully understanding of the individual and family needs and concerns.Feels more like a hotel (boutique) than a care home.Very inviting and fresh for visits alike.

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Review from N W (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was recently admitted to Burscough Manor for respite care and physiotherapy following a fall that resulted in an unstable C1 spinal fracture. (She was supposed to be in hospital but they didn't have a bed available for her.)
On the day she was admitted she was forced to sign a waiver stating
she didn't want side frames on her bed, despite wanting (and probably needing) them to help her get in/out of bed. When she asked why she had to sign this, the response was "We don't have any bed frames".
She has to wear a neck brace at all times, to keep her neck firmly in position and stop her fracture from getting worse: this collar needs to be examined/changed daily. In the two weeks she's been there her brace has only been changed three times was freely able to move.
The food is awful. The choice being culinary delights such as 'a hot dog' or 'chicken nuggets' followed by jelly, which wouldn't pass muster in a prison.
Avoid unless *major* quality improvements are made.

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Review from G G (Son of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of service provided. All of the staff treat Dad with kindness and respect. He has a nice room with a garden patio area. He loves the food provided. At age ninety-three, he is in a much safe place than continuing to live independently.

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Review from D H (Son-in-law of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care from all the staff has been superb. Nothing has been too much trouble to ensure a comfortable and safe environment.

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Review from P P (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very pleasant and look after my husband well. He is reasonably settled into his routine but progress is much slower this time. Memory is very poor and trying to walk is wobbly, he has the odd "better" day but not at the stage where he was before being admitted to hospital. Speech is very
limited and he seems unable to function by himself in any capacity.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Burscough Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Burscough Manor is calculated as follows: ( (257 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (17 Very Poors x 1) ) ÷ 315 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burscough Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (4)

Lizzie

Lizzie Brighouse

Job Title: Registered Manager

Joined: 2023

Lizzie has been working in care for over 10 years. Joining Sandstone Care Group in 2022, Lizzie has progressed through from Clinical Lead to Deputy, now being Home Manager at Burscough Manor.


Lizzie has a Master's Degree in Nursing, along with a passion for complex and palliative care. Lizzie is currently partway through completing a further Master's in Palliative Care.


Kirsty

Kirsty Faulkner

Job Title: Deputy Manager

Joined: 2022

I have worked in the care sector since I was 18 and I have worked my way up from a care assistant to a senior care assistant. While working in care I completed my level 2/3 NVQ health and social and even progressed to complete my CHAPS degree within the company I worked for which also led me to further my career and become a unit manager.


I joined Ribble Court in 2022 as a senior care assistant then moved to Burscough Manor in March 2023 and got promoted to unit lead on the two dementia units and then was promoted to deputy manager in November within a short space of time.


Sandstone Care is an amazing company to work for. The whole team are very involved in the standards of care that all residents receive. Building a world that makes a positive difference to those in later life is a passion of all the team.


At Burscough Manor, we all work as a team and work to a high standard to deliver person-centred care to all residents in our home. Knowing that we truly make a difference in a person's life is the most rewarding. I love my job and the team. I am currently completing my level 5 leader and management course at the unit to progress my career further in years to come.


Andrew

Andrew Mason

Job Title: Clinical Deputy Manager

Joined: 2021

Andrew joined Sandstone Care Group in September 2021 as a registered nurse. He has since been internally promoted to Clinical Deputy Manager in 2023.


Andrew assists the Registered Manager with the everyday running of the home and ensures high-quality person-centred care is being delivered at Burscough Manor at all times. This includes but is not limited to, recruitment of staff, audits, medication management, reviewing care plans and having 1 to 1's with the residents.


Andrew has worked in the care sector since the age of 16. At the age of 24, he became a Mental Health Nurse and worked with the NHS for over 12 years. Since then he has worked in care homes, progressing from Nurse to Head of Nursing and now his current role as Deputy Manager.


Andrew is passionate about his job and likes to work alongside other passionate employees in Burscough Manor Nursing Home, to ensure the residents have the best quality of life they can possibly have.


Carol

Carol Cleland

Job Title: Receptionist

Joined: 2023

Carol joined Burscough Manor in 2023 as our dedicated receptionist.


Frequently Asked Questions about Burscough Manor

What types of Care is Burscough Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burscough Manor provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Burscough Manor have?

There are 80 Single Rooms.

What are the Facilities & Services at Burscough Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burscough Manor to the centre of Ormskirk?

1.9 mile(s) as the crow flies, distance by road may be significantly further.