Burscough Manor

75 Liverpool Road South, Burscough, Ormskirk L40 7SU
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9.6 44 Reviews
  • Burscough Manor, Ormskirk
Under new management and ownership since March 2023, Burscough Manor is situated in the village of Burscough near Ormskirk, Lancashire. The home offers luxury residential, dementia and specialist/complex nursing care, provided in a friendly, safe and secure environment.

At the 80-bed care home, all rooms are stylish and complete with an en-suite. Burscough Manor combines the best of technology and modern design with the highest levels of premium comfort and care.

The home's experienced team is able to provide high quality, tailored and personalised care to every resident.

Residents are offered a wide choice of freshly prepared meals from a menu that changes regularly.   

Residents can enjoy watching films in the care home's cinema, get their hair done in the hair and beauty salon or take a stroll in the landscaped gardens.

Residents can also take part in extensive weekly activities provided by the home's activity coordinators, with opportunities to continue to pursue their hobbies and interests.

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Care Provided by Burscough Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Brighouse (Registered Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Burscough Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,337
    • Self-Funded Residential Dementia Care from £1,337
    • Self-Funded Nursing Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,337
    • RESPITE Self-Funded Residential Dementia Care from £1,337
    • RESPITE Self-Funded Nursing Care from £1,765

  • Fees are subject to assessment by the home. Please contact the home for more information.
  • (these prices are only a guideline, please contact Burscough Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


Burscough Manor Reviews (44)

Total of 44, showing 21-40
9.6

Burscough Manor has a Review Score of 9.6 (9.613) out of 10, based on 27 reviews in the last 2 years. Over all time Burscough Manor has 44 reviews.

Overall Experience

  • 36
  • 4
  • 1
  • 0
  • 3

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44
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Review from Jean R (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More like a five-star, boutique hotel than a care home. Excellent staff and great management team. 'Hats off' to the manager and her management style. Everybody is so very thoughtful and caring.

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Review from B C (Grandson of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went into Burscough Manor Care Home for three weeks. The home is beautiful and everyone is very friendly. My nan has been very well looked after and has had a great time. The food looks and smells amazing, beautiful views and lots of activities keep everyone busy. The bedrooms all have en-suite
like being in a hotel. Cannot praise this home enough.

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Review from G L (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Burscough Manor Care Home having spent three months in hospital. He was on an end-of-life package so sadly only spent a short time in your care. Our family and all his friends, who visited him there, were impressed by the organisation and standard of the home. We felt the
staff, in every way, were outstanding and caring and we thank you so much for your kindness and professionalism which were second to none.

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Review from M C (Daughter-in-law of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has just moved into this beautiful facility, which is clean, comfortable and has exceptional facilities. From walking through reception, it is a bright and welcoming environment, where staff greet everyone with a smile. My relative is being treated positively and respectfully. We couldn't
be happier with Burscough Manor.

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Review from Christine T (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I see a constant improvement week on week in the facilities/equipment, knowledge and abilities of staff and the activities and entertainment available. The staff are patient and understanding of my mum's dementia, even when things are difficult. Staff keep us well informed.

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Review from R G (Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly management and staff are attentive to the needs of all in their care. Rooms are spacious and airy. All areas of the care home are kept beautifully clean and any items of maintenance that arise are quickly dealt with. There is a varied menu, with dietary needs being met and the food is nicely
cooked and presented. Where able, residents are encouraged to participate in a range of activities. Charges are commensurate with the standard of care provided. Thank you, Burscough Manor.

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Review from N G (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new entertainment organiser does group activities and one to ones with residents. Seems to be well organised, introduced herself at the beginning. Hopefully my mum will get plenty of stimulation each day. Keep it going. Mum enjoyed the coronation celebrations. Thank you.

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Review from Brenda C (Sister of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise (on behalf of my sister) for the care she received at the care home before returning home. Everyone was so kind and caring and thanks go to the kitchen staff, carers, nurses and reception.


We would certainly recommend the Home to anyone who was thinking of placing a relative

there.

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Review from Joanne N (Sister of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Home from home the title says! this place is anything but! On first appearance, it looks fantastic. My brother who is 66 and has Alzheimer's went in for some respite recently. When he went in he could go to the toilet with our assistance. However, it became quite apparent in the first few days that
he was being left to dirty in his pad. This was such a heartbreaking thing for us to see! Even though we constantly asked for them to take him to the toilet. He came out a few weeks later a shadow of himself with his backside all burnt where he had been left to wear pads for hours on end. We constantly reported this to the nurse in charge and were always told she would have a word or they couldn't get the staff!
Imagine if this was your mum dad, brother/sister. No one should have to go through this! He wasn't being cleaned or showered properly. We had to do this on several occasions, these are basic needs and they couldn't get that right! I could go on but it is a short review.

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Review from M C (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at the care home for respite care. She settled well, and all her needs were addressed and taken care of - nothing was too much trouble for the staff.
Throughout her stay, she voiced how kind and helpful everybody was.
As a family, we felt that the care she received was excellent; there
was always a nurse/carer in attendance whenever needed.
The room she was allocated had access to the outdoor area, where she sat when the weather was good; this enhanced her stay.
Mum used the services available hairdresser and podiatry and was pleased with the attention given.

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Review from F T (Friend of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We paid a visit to see a resident. We were impressed by the modern, clean environment and the care given by the staff. We were given coffee and the staff we met were very friendly and helpful. The resident we visited has a comfortable room and she is complimentary about the staff and meals.

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Review from V B (Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review of staff and medical is as positive as it gets.

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Review from Karen C (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home are extremely friendly and caring. They try to involve the residents in a variety of activities and are always happy to update me on Mum's needs and her progress. Thank you for your commitment and care.

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Review from Caroline M (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, welcoming and extremely caring. A lovely care home, modern and beautifully decorated. Mum always seems happy and content, kept busy with a range of activities.

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Review from R G (Husband of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my wife who has dementia is receiving. The staff are excellent in every way, always kind, caring and approachable. We would have no hesitation in recommending the care home to anyone.

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Review from Deborah L (Daughter of Resident) published on 19 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the care home since 23rd September 2021. During that time she has had unbelievable care from all the very lovely staff. I have visited her once, as I do not live locally, and she is much better in herself and happier than she was previously which is very reassuring. My sister lives
locally and she visits 2 to 3 times a week and she is very happy with how my mum is and all the staff could not do anymore. They are very kind and empathetic. I would highly recommend the care home.

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Review from Louise L (Granddaughter of Resident) published on 19 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are so lovely at the care home; it’s a beautiful home with lovely fittings and features. The staff are excellent, and nothing is too much trouble! My grandma looked so at home and well looked after, and I was so impressed. Would highly recommend.

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Review from S W (Granddaughter of Resident) published on 20 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to the care home after a stay in hospital. She has been treated with compassion and kindness by all staff. The understanding of her dementia needs has been excellent and lots of extra effort has been put into her care in order to accommodate her needs. Something I have really appreciated
is the honesty of all staff, if my nan has had a tough night we are always informed, this gives such peace of mind.

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Review from M C (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in about 4 weeks ago and her move went without stress.
The staff have been friendly, attentive, caring and professional.

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Review from Valerie H (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for 6 weeks now. The whole experience has been very positive and all aspects are excellent. The home, although new, is really clean and bright. All staff are excellent and very, very caring, attentive and reassuring to Mum.
Don't want to name names in case I miss anyone but
a special thank you to the ladies on reception who go above and beyond.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Burscough Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Burscough Manor is calculated as follows: ( (257 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (17 Very Poors x 1) ) ÷ 315 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burscough Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (4)

Lizzie

Lizzie Brighouse

Job Title: Registered Manager

Joined: 2023

Lizzie has been working in care for over 10 years. Joining Sandstone Care Group in 2022, Lizzie has progressed through from Clinical Lead to Deputy, now being Home Manager at Burscough Manor.


Lizzie has a Master's Degree in Nursing, along with a passion for complex and palliative care. Lizzie is currently partway through completing a further Master's in Palliative Care.


Kirsty

Kirsty Faulkner

Job Title: Deputy Manager

Joined: 2022

I have worked in the care sector since I was 18 and I have worked my way up from a care assistant to a senior care assistant. While working in care I completed my level 2/3 NVQ health and social and even progressed to complete my CHAPS degree within the company I worked for which also led me to further my career and become a unit manager.


I joined Ribble Court in 2022 as a senior care assistant then moved to Burscough Manor in March 2023 and got promoted to unit lead on the two dementia units and then was promoted to deputy manager in November within a short space of time.


Sandstone Care is an amazing company to work for. The whole team are very involved in the standards of care that all residents receive. Building a world that makes a positive difference to those in later life is a passion of all the team.


At Burscough Manor, we all work as a team and work to a high standard to deliver person-centred care to all residents in our home. Knowing that we truly make a difference in a person's life is the most rewarding. I love my job and the team. I am currently completing my level 5 leader and management course at the unit to progress my career further in years to come.


Andrew

Andrew Mason

Job Title: Clinical Deputy Manager

Joined: 2021

Andrew joined Sandstone Care Group in September 2021 as a registered nurse. He has since been internally promoted to Clinical Deputy Manager in 2023.


Andrew assists the Registered Manager with the everyday running of the home and ensures high-quality person-centred care is being delivered at Burscough Manor at all times. This includes but is not limited to, recruitment of staff, audits, medication management, reviewing care plans and having 1 to 1's with the residents.


Andrew has worked in the care sector since the age of 16. At the age of 24, he became a Mental Health Nurse and worked with the NHS for over 12 years. Since then he has worked in care homes, progressing from Nurse to Head of Nursing and now his current role as Deputy Manager.


Andrew is passionate about his job and likes to work alongside other passionate employees in Burscough Manor Nursing Home, to ensure the residents have the best quality of life they can possibly have.


Carol

Carol Cleland

Job Title: Receptionist

Joined: 2023

Carol joined Burscough Manor in 2023 as our dedicated receptionist.