Byng House

30 Promenade, Southport PR8 1QU
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9.9 23 Reviews
  • Byng House, Southport
Byng House Care Home offers residential and nursing care for a variety of different needs including dementia, mental health conditions, old age, physical disabilities and sensory impairments. The home is open to adults of all ages.

Conveniently located on the Southport promenade, Byng House offers easy access for relatives or loved ones visiting by car or public transport. The home's central location also offers lots of opportunities for residents to get out and enjoy the sea air.

Inside the home, rooms are spacious and light, making the most of the lovely views. Residents can socialise in the large dining and living areas, or relax from the comfort of their own rooms, each with en suite facilities. There is also an outside area where residents can enjoy the fresh air if they would rather not venture outside or their health prevents them from doing so.

The home is run by a team of experienced care professionals who are committed to ensuring each residents' stay is as comfortable as possible, giving loved ones the reassurance that they are safe and living each day as happily as possible. Care plans are always designed in collaboration with relevant health professionals and centred around the resident's unique needs and requirements.

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Care Provided by Byng House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heather Brookfield (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Byng House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Byng House Reviews (23)

Total of 23, showing 1-20
9.9

Byng House has a Review Score of 9.9 (9.917) out of 10, based on 17 reviews in the last 2 years. Over all time Byng House has 23 reviews.

Overall Experience

  • 21
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Date Published

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Review from Sharon T (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred from the hospital to Byng House for palliative care after a major stroke. As a nurse myself, I have never come across anywhere like Byng House. So many exceptional human beings working together in one place is so rare, including domestics, kitchen staff, laundry staff, admin staff,
nursing staff and carers. Mum was reviewed by a palliative care nurse so that her needs could be met swiftly and appropriately. Mum was kept free of pain and comfortable. Care was delivered with dignity and compassion. It was comforting to know mum had the best care, in a peaceful environment. A bed was put next to my mum's so that I could be there at night. This enabled us to be there when she passed away peacefully at 1.50 am. We have 'peace of mind' knowing Mum was in the right place, at the right time, with the right people. We will always be eternally grateful to the Home Manager and her exceptional team, who were comparable to angels when we needed them the most.

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Review from S F (Mother of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not explain the complete satisfaction I have experienced with the care and dedication that every member of staff at Byng House has given to my mum. I will be forever grateful for the care that they gave her, allowing me to go home knowing that she would be comfortable and well looked after. The
team worked together to make everything comfortable and good fun with their fabulous entertainment. Best wishes to them all for 2025.

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Review from S E (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Byng House following discharge from the hospital. From first, going to view the place to when my mother went in, you could tell she was going to be cared for well. You hear so many stories about homes but Byng House, from my experience, is the exception to the rule, all the staff were
great from the start and treated my mother with the care, compassion and dignity she deserved. The room was clean, and modern, nothing was too much trouble, food good. They even took time to ask how I was doing, and would happily make time for a chat or answer any of my questions. Whilst not able to partake due to her condition, there is a nice dining room and also organised activities. If ever a loved one has to go into a home then this is where I would want them to go.

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Review from Pauline C (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion, the privacy and dignity shown to my mother and myself at a time of life when it is most needed reflects on the standards of Byng House and all the staff.
I cannot express enough praise for this establishment.
It should be a beacon and example to all the NHS, whether this be
hospitals, rehabilitation or care homes.

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Review from Samantha H (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father ( Des ) was discharged from hospital and spent his last couple of weeks at Byng House. As a family we always thought we would keep my dad at home but in his final days his nursing needs were too great . All the staff I met were kind and compassionate . They treated my dad with respect and
made time to keep us updated . We could visit at any time and were always made very welcome . The care was second to none. My dad's passing was dignified and I felt really supported at a very difficult time . My dad was treated as an individual and although he was only there a short time I felt staff really got to know him . I knew that my dad was well cared for. My dad unfortunately couldn't take part in any of the activities or therapy as he was too poorly but I did observe lots of interactions with staff and residents. I can not thank Byng house enough. You only get one chance to make a death a positive experience and they did this perfectly . Amazing home and amazing staff .

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Review from Ian A (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff. The level of care should be the benchmark for all care homes in Britain. I cannot praise the whole team enough. My mum was so happy and well looked after. I cannot thank and praise you all enough. Many thanks.

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Review from Edward G (Husband of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and nursing support at Byng House was (is) outstanding. I cannot find fault in anything at this care facility. The staff are incredibly attentive, well-trained and provide a full care package to all the residents. The management and admin team run the home with precision functionality.
Mention must also be made of the support staff, cleaners, cooks and the ladies in the washing area providing excellent support to the running of this facility. My wife passed many weeks here, entering Byng House a very sick and frail person.
She leaves with very much improved health, ready to face the challenges ahead.
My thanks to all the team at Byng House, you are all amazing and making a real difference for people that are lucky enough to spend time with you.
With love.

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Review from A H (Wife of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is waiting for his belongings to be delivered as promised. It is taking some time for this to happen - over two weeks now.
My husband was satisfied to be at Byng House. He found the staff to be available when needed. Loved having a television in his room and the view of the promenade from
his bedroom was enjoyable for him.

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Review from Elaine S (Wife of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff in Byng House was wonderful with my husband, he had gold star care from them all the weeks he was there, his comforts and health were well looked after. I and the rest of his family are so grateful for the wonderful work you all do and for all your caring and kindness. My husband
is now at home with me, hope I come up to your standards, with love from the family.

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Review from L M (Respite Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful location on the promenade, enclosed garden with lots of birds. Rooms well decorated and comfortable. Staff well trained and very friendly and caring. It is more like a wonderful family than a nursing home. Activities organiser is exceptionally good and office staff are very friendly.

Reply from Ged Rabinowitz, Admin at Byng House

Thank you so much for your kind words. We are thrilled to hear you enjoyed your stay with us, we strive to create a warm and welcoming environment for all our residents and we're delighted that you felt like part of our family during your time here.


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Review from Brenda B (Sister of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been in Byng House for just over two weeks, I cannot thank you enough for the care you are giving him. Although my brother is on end-of-life. I have seen an improvement in him, he looks so clean and comfy. When he was in hospital, I kept asking them to shower and shave him, he never
got that in the weeks he was in there. When I saw my brother for the first time, I thought I had walked into the wrong room, he was shaven and was lovely and clean, I can't thank you and your caring staff enough for caring for my brother. I know when the time comes he would not have had any pain and will go peacefully.

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Review from Katy G (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff in this amazing place cares for my father so beautifully. I can’t explain what a relief it is to know that your loved one is in the safest hands. I know that he is happy and that is truly a gift for which my family and I will be forever grateful. Thank you all so very much.

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Review from G O (Wife of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband entered Byng House myself and family felt at ease with everyone who works there, the management and staff are all so welcoming.
I am so grateful for the relationship staff have built with our family we are always welcomed warmly.
We have peace of mind knowing he is cared
for in a compassionate and dignified way.

Reply from Ged Rabinowitz, Admin at Byng House

It warms our hearts to hear about the positive experience you and your family have had since your husband's arrival at Byng House. We strive to create a welcoming and compassionate environment for all our residents and their loved ones. Building strong relationships with our residents' families is essential to us, and we're delighted to hear that you feel welcomed and at ease. Your husband's care and dignity are of the utmost importance to us, and we are committed to providing the best possible support. If you ever have any questions or need assistance, please don't hesitate to reach out. Your trust in us means the world.


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Review from David M (Son of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our mother was a resident at Byng House Care Home, the care, love and compassion from the management to nurses and carers was absolutely wonderful. She couldn't have gone to a better place for her last days anywhere else. Cannot praise Byng House enough.

Reply from Ged Rabinowitz, Admin at Byng House

We are truly moved by your heartfelt words. The care, love and compassion we offered your mother during her time at Byng House Care Home were guided by our unwavering commitment to our residents and their families. Your feedback means the world to us and we're incredibly grateful for your trust in us during such a crucial time. We'll always cherish the memory of your mother and we remain dedicated to providing exceptional care to all our residents. If you ever need anything, please don't hesitate to reach out. Your family will always have a special place in our hearts.


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Review from Michael M (Son of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day our mother arrived to stay at Byng House Care Home, she was given the utmost care and attention from all the team. She was very happy, the whole team genuinely cared for her and she felt very loved. As a family, we can't sing the praises of Byng House enough. They were truly dedicated
to giving outstanding care in beautiful surroundings. In our mum's final days, the compassion shown to us was nothing short of outstanding, nothing was too much trouble for them. They far exceeded out expectations on every level.

Reply from Ged Rabinowitz, Admin at Byng House

Thank you so much for your kind words. We are deeply touched by your appreciation of the care and compassion provided to your mother during her time at Byng House Care Home. It was an honour to have her with us and we are grateful for the opportunity to have been a part of her last days. Your praise means a lot to our dedicated team and we will continue to strive for excellence in providing the best possible care for our residents. Please know that we are here for you and your family if you ever need anything in the future.


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Review from Elaine W (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke and after nine weeks in hospital went to Byng House Care Home. From day one, the care, compassion and kindness were wonderful. All the staff were so friendly while remaining professional. I could not fault anything about Byng House.
Sadly, Mum passed away recently. Byng House
staff made it easier for my family to deal with. They could not do enough for us.

Reply from Ged Rabinowitz, Admin at Byng House

At Byng House, we strive to make sure that every resident of ours is comfortable, happy and well looked after. Thank you, Elaine, for your lovely review, I'll make sure to pass this on to the rest of the team at Byng House.


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Review from Samantha H (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken into Byng House on an end-of-life pathway placement from the hospital. As someone who has worked in adult health care for many years, I was very anxious about entrusting my precious dad to someone else’s care; I need not have worried! The staff have been amazing! Some staff members
have been phenomenal in the care they have shown my dad. The matron is one of the loveliest down-to-earth ladies I have ever met. They helped get my dad up and outside so he could enjoy a final day in the sun, nothing we asked was too much. All the staff in this building care; they have made my dad's final days worth living, and that is truly priceless. Not only did they care for my dad, but us as a family too, offering us food and drinks and emotional support. I could not rate the prices as my dad was a fully funded patient. Thank you all so much.

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Review from Jenny B (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for with compassion, kindness and clinical excellence. But the fact that will stay with me forever is how the staff cared for both him, my mum, and our whole family. My dad was in Byng House for three months before he passed, and the team felt like an extension of our family. They
care deeply about supporting all that are on the journey towards end of life. The manager provides inspiring, compassionate leadership that you can see in every member of staff. There are so many that touched our lives with their kindness and support.
My mum wanted to be a part of Dad's care team, and she was welcomed. Towards the end, she was provided with a bed in Dad's room and food and drink. She was looked after and felt truly cared for. The chefs, the domestic care and the office staff are stars alongside the nurses and carers. Byng House is special because of the staff; their kindness knows no limits.

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Review from Barbara R (Grandson of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only a resident at Byng House for a few weeks, before she passed away, the care she received was exceptional.
Mum was treated with dignity and kindness by everyone, from the day she arrived and after her death.
I was always made to feel welcome when visiting my mum and was kept
up to date with her condition and treatment each visit. Knowing my mother was comfortable and at peace when she died was a great comfort to me and my brother and I will always be grateful to the manager and her wonderful staff.

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Review from James J (Husband of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building etc. are magnificent. The caring staff are 10/10. The rooms are clean and spacious. The Covid checks are perfect.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Byng House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Byng House is calculated as follows: ( (181 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byng House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Byng House

What types of Care is Byng House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Byng House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Byng House have?

There are 47 Single Rooms.

What are the Facilities & Services at Byng House?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Byng House to the centre of Southport?

0.2 mile(s) as the crow flies, distance by road may be significantly further.