Byng House

30 Promenade, Southport PR8 1QU
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9.9 23 Reviews
  • Byng House, Southport
Byng House Care Home offers residential and nursing care for a variety of different needs including dementia, mental health conditions, old age, physical disabilities and sensory impairments. The home is open to adults of all ages.

Conveniently located on the Southport promenade, Byng House offers easy access for relatives or loved ones visiting by car or public transport. The home's central location also offers lots of opportunities for residents to get out and enjoy the sea air.

Inside the home, rooms are spacious and light, making the most of the lovely views. Residents can socialise in the large dining and living areas, or relax from the comfort of their own rooms, each with en suite facilities. There is also an outside area where residents can enjoy the fresh air if they would rather not venture outside or their health prevents them from doing so.

The home is run by a team of experienced care professionals who are committed to ensuring each residents' stay is as comfortable as possible, giving loved ones the reassurance that they are safe and living each day as happily as possible. Care plans are always designed in collaboration with relevant health professionals and centred around the resident's unique needs and requirements.

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Care Provided by Byng House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heather Brookfield (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Byng House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Byng House Reviews (23)

Total of 23, showing 21-23
9.9

Byng House has a Review Score of 9.9 (9.917) out of 10, based on 17 reviews in the last 2 years. Over all time Byng House has 23 reviews.

Overall Experience

  • 21
  • 1
  • 1
  • 0
  • 0

Date Published

23
3
10
17
6

Review from Gill B (Granddaughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm truly indebted to the manager and her team, who provided excellent care for my grandmother during her last years of life. They were proactive, thoughtful and caring throughout. I felt her dignity and autonomy were really respected, and I had great peace of mind that she was always well looked after.
I really can't thank all the staff enough for their diligence.

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Review from Ernest G (Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute I entered Byng House, I was treated with great care by all staff. The staff always made sure that all my needs were met, and I always felt very safe in Byng House.
The medical staff were very good, along with the care staff, cleaners, security and office staff could not be faulted
by me.
The matron, in my mind, runs a great house and was always available to see if one had a problem or query.

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Review from Angela K (Sister of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in every aspect from all departments. Person-centered care is delivered at every level. Thank you all for taking such good care of my sister during her respite stay. Highly Recommended, and such a lovely location.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Byng House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Byng House is calculated as follows: ( (181 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byng House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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