Byron House Care Home

141-143 Wendover Road, Aylesbury HP21 9LP
Submit a Review
10 68 Reviews
  • Byron House Care Home, Aylesbury
Rated Outstanding Overall and in 'Caring', 'Responsive' and ‘Well Led’ by the Care Quality Commission in January 2023, Byron House Care Home is a little gem; uniquely warm, personalised and friendly, offering quality nursing, residential, and dementia care.

This charming twenty-eight bedroomed home is led by a long-standing, and experienced nurse qualified home manager. Conveniently situated within 1 mile of Aylesbury town centre and a short distance from the village of Wendover in Buckinghamshire, the home has been refurbished to a high standard, offering beautiful and comfortable bedrooms with ensuite shower rooms, welcoming living spaces, a relaxing hair salon, and a delightful garden where summer barbecues are hosted and fresh produce is grown and used in the five-star rated kitchen.

The family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors. The stable staff team receive significant in-house training, ensuring skilled and responsive care to meet the individual needs and wishes of every resident. Byron House offers a wide range of activities to suit each individual and aims to ensure that each person gets the very best out of every day.

There is a culture of continuous improvement and the home is well supported by a highly respected and innovative family-oriented care provider, committed to improving quality of life.

Byron House welcomes enquiries and offers support and information to help the enquirer make the right decision for loved ones.

Please note that the home is accessed via Spenser Road with the car park to the rear of the building.

Show Byron House Care Home on the Map

Care Provided by Byron House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Georgina Melo (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Byron House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • On site parking is available free of charge.


Byron House Care Home Reviews (68)

Total of 68, showing 1-20
10

Byron House Care Home has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years. Over all time Byron House Care Home has 68 reviews.

Overall Experience

  • 63
  • 5
  • 0
  • 0
  • 0

Date Published

68
1
13
24
44

Review from Hazel H (Friend of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had previous experience of the exceptional service at Byron House Care Home, so when helping my neighbour and friend find her final "home", I hesitate in recommending Byron House again.
I am in awe of the staff who are all so caring and attentive, they go above and beyond for their residents.
The home is well-run by a fantastic, caring management team, the staff here are angels and I can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice S (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so happy at Byron House Care Home since the first day she arrived. The home has a lovely, relaxed feel to it and the staff are all so friendly and helpful. Residents are treated with the utmost respect and dignity. Any health issues my mother has had have been swiftly attended to.
The communal rooms are spacious, bright and cheery and there is always something going on to make life interesting there.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Your thoughtful words are appreciated by the team at Byron House, it is always encouraging to hear the positive impact and valuable feedback to ensure the care and service delivered is at its best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian P (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise too highly the attitude, professionalism and dedication of the manager and staff of Byron House Care Home. Their care and concern for my mother have always been exemplary and of the highest standard.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

Thank you for your high praise. We're delighted to hear about your positive experience and appreciate your kind words about our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Sister of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Byron House Care Home, my sister has been far more settled and much happier. She is treated with respect and the staff are friendly and extremely patient with her. She is settled enough to let us leave without trying to stop us or getting upset. Excellent care.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

Thank you for your kind review. We're thrilled to hear that your sister is happy and settled at Byron House Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rae A (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care. She enjoys the food and entertainment. The staff are all very patient and we are informed of her well-being at all times.
We are always made welcome when we visit the home.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

Thank you for your review. We are thrilled to hear that your mother is receiving excellent care and that she enjoys the food and entertainment we provide. Our dedicated team strives to ensure that all residents feel comfortable and well-cared for and it's wonderful to know that they are appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca J (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy and relieved to have found a care home that is able to meet my mum's complex needs (after a bad previous experience at another home). Staff are kind, caring, responsive and supportive of Mum's family as well as her. I cannot praise this home highly enough.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

Thank you for sharing your positive experience. It's heartening to know that your mum is receiving the care she deserves in a nurturing environment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Husband of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I saw Byron House Care Home and met the staff, I knew that this was the place that would provide the care and respect that my darling wife deserved whilst she bravely battled against the cruellest of brain diseases (PSP - progressive supranuclear palsy).
The friendly, family atmosphere greatly
impressed all the members of our family and friends who visited her during her stay. The high standard of its decor, equipment and food goes without saying and the care provided was exemplary.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

Thank you for your heart-warming review of Byron House Care Home. We're grateful for your trust in us during such a challenging time. Creating a warm, family-like atmosphere and maintaining high standards in care is a top priority and we're glad we could meet your expectations.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna C (Stepdaughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmth and friendliness of the staff who cared for my stepmother shone through. They made our family feel looked after and most importantly, formed a supportive and caring connection with my stepmother.
Thank you for everything and never underestimate the importance of your role at what can be
such a difficult time.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

We're deeply touched by your kind words. Hearing that our staff's warmth and support had a positive impact means a lot. Thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were excellent in making Mum comfortable and attended to all her needs with dignity and compassion to the very end of her life.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Our thoughts are with you at this time. The team at Byron House appreciate you taking the time to leave such a lovely review, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie B (Friend of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Byron House is a very friendly caring home which I would highly recommend. The staff are all lovely and cannot do enough to help!
My friend's stay was cut short by her death which was such a shame as she did not benefit for longer.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Our condolences for your loss, our thoughts are with you. Thank you for taking the time to leave a review, the team at Byron are very grateful for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Granddaughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Byron House is a lovely, small house that has a community feel to it. The staff are very friendly and caring and often take their time to get to know the resident and their families.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your kind words, the team are very grateful for all your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Wife of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Byron House is a small well-run nursing home. The staff are all very friendly and helpful. Every consideration is given to the residents and their needs. Everywhere is kept very clean and is welcoming.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your wonderful review, your feedback is always welcome so the team at Byron House can continue to provide an outstanding service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denis W (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Byron House for over a year and has been happy here. She enjoys the food and the activities she takes part in. Without exception, the staff are friendly and caring and are always concerned to see that Mum is well looked after. In Mum's words, she is content here and we are
pleased that we chose Byron House at the time that Mum needed more care and looking after.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your lovely comments, it is wonderful to hear that your mum feels content and well looked after. The team at Byron are very grateful for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Relative of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my wife's uncle has been excellent in every aspect. I have been to the home every day and can't fault its care and organisation. His health has improved dramatically since his admission.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your wonderful review, it is great to hear that your relative's health has improved since his time at Byron House Care Home and that you are pleased with the care provided by the wonderful team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne B (Niece of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Byron House is excellent! The staff are brilliant and are extremely professional, caring, patient and considerate. The staff spend a lot of time with the residents and create a really warm and friendly family atmosphere. We feel lucky that Byron House had a room available when we were looking for permanent
nursing care for my uncle. It so well deserves its CQC rating of 'outstanding'. Brilliant!

Reply from Laura Davey, Marketing Executive at Byron House Care Home

Thank you for this outstanding 5 star review. The hard-working team at Byron House will be so pleased to hear your kind words. Westgate Healthcare's Nursing homes are carefully designed environments with fully trained staff who work closely with GPs and specialist teams, to deliver the highest standards of care in a welcoming and homely environment. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kellie O (Friend of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lonely friend wasn't happy or settling in her previous home, however, moving her to Byron House was the best decision ever. The staff are amazing and she is definitely getting the care she needs. She had lost a lot of weight (too much), however, since arriving at Byron House she has started to put
some on. We are really happy with everything, just wish we had moved her sooner. Thank you.

Reply from Laura Davey, Marketing Executive at Byron House Care Home

Thank you very much for taking the time to leave such a heartwarming review. We are pleased to hear that you are really happy with the services provided at Byron House Care Home. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who until recently lived in her own home and was supported by carers. She has sadly spent six weeks in hospital, and as Byron House has such wonderful reviews, I visited with a view to making it Mum’s new home. Unfortunately, a hospital poorly and incorrectly discharged her to Byron House.
Although this could have been a potentially worrying experience, I need not have been concerned. This is when I knew I had made a brilliant choice! The team were so caring, attentive and thoroughly professional. They engaged with Mum, doctors, and the hospital and spoke kindly and fairly with me, her daughter to create a plan. There was no limit on their time or care. Mum is currently seeing a Doctor at the local hospital, which is in her best interest, but I have full confidence in every member of staff at Byron House for Mum’s imminent return. As someone who recognises teamwork and support, I have great admiration for every one of the excellent teams I saw in action today. Thank you.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for taking the time to leave such a positive review. The team at Byron House Care Home will be pleased to hear your kind and encouraging words. The transition from home to care home can be difficult at times; however, the team at Byron House recognise this and aims to make the process as safe, seamless and comfortable as possible for both residents and family members. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had the best care possible at Byron House, staff very attentive and helpful. Food was great and the house is spotlessly clean. Overall the care home is one of the best in the local area and would highly recommend to others.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you very much for your positive comments, the team are grateful for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy S (Friend of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is living with Alzheimer’s, has very much benefited from being at Byron House Care Home. From our initial visit and through the application and moving in process, the staff were very helpful and sensitive to our needs. The bedrooms and communal areas are lovely. There are organised activities
every morning and afternoon and we are delighted to see her engage in these and to see evidence of this in some of the photos that they have taken with our permission. The care staff, nurses and management all help to create a friendly and familial atmosphere to make it feel like home. The medical care and attention has been excellent and we feel that Mum is safe and well looked after. Mum had a milestone birthday last week and the staff helped to celebrate it in various delightful ways including helping to organise a party and decorating the conservatory with balloons and banners and baking her a lovely, big cake. They also accommodated our family birthday party there.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your kind words about the team at Byron House, they greatly appreciate the positive feedback. The team take great care and pride in welcoming all residents as part of the Byron family including friends and relatives at all times. They are always on hand to support and accommodate whatever the enquiry and go the extra mile wherever possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son-in-law of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very caring staff. Always spotlessly clean.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your wonderful review, our team appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Byron House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Byron House Care Home is calculated as follows: ( (272 Excellents x 5) + (12 Goods x 4) ) ÷ 284 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byron House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Georgina

Georgina Melo

Job Title: Home Manager

Joined: 2021

Georgie Melo started her career as a Healthcare Assistant at Stoke Mandeville Hospital in 2011.


Her passion for providing quality care to adults and her fulfilment in making a positive impact on people’s lives led her to complete a First-Class Honours Degree in Adult Nursing at the University of Bedfordshire.


Georgie’s early career experience included being a Nurse on an acute respiratory ward for two years where she gained vast hands-on experience and knowledge. In 2018 she then went on to work in a Nursing Home for three years, covering two maternity positions as Clinical Lead.


In 2021 Georgie joined Byron House Care Home as Clinical Lead, where she focused on building strong relationships with residents and honing her caregiving skills. She demonstrated a strong work ethic, reliability, and compassion, earning the trust of both residents and colleagues. Recognizing the importance of continuous learning, Georgie pursued additional certifications and attended workshops to expand her knowledge in healthcare management. She took advantage of opportunities for professional development and developed a deep understanding of regulatory requirements in the healthcare sector.


Georgie’s commitment and leadership qualities did not go unnoticed and she became a right-hand woman to the Home Manager, overseeing and providing supervisory support to her colleagues. With her excellent communication skills, problem-solving abilities, and knack for team collaboration, she expressed her interest in taking on more responsibilities. She actively sought out managerial training programs and mentorship from senior team members. This dedication and her proven track record positioned her as a strong candidate when the opportunity to become a Home Manager arose.


In 2023, Georgie achieved her goal of becoming a home manager at Westgate Healthcare. In this role, she oversees the entire operation of the care home, ensuring compliance with regulations, managing staff, and maintaining high standards of care. She is committed to staying updated on industry trends and regulations and investing in her education and professional development.


Georgie’s journey from a Healthcare Assistant to a Home Manager is a testament to the possibilities that arise through dedication, continuous learning, and a passion for providing exceptional care. Her story is an inspiration to others in the healthcare profession to pursue their goals and contribute to the well-being of those they serve.


Home Manager, Georgie Melo said: “I joined Westgate Healthcare in 2021 and knew from day one I had made the best decision – the team were warm and welcoming and their passion to deliver exceptional care was evident. Westgate Healthcare provides training and empowers staff to excel at their potential, this is evident by staff retention and in house promotions.”


Frequently Asked Questions about Byron House Care Home

What types of Care is Byron House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Byron House Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Byron House Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Byron House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Byron House Care Home to the centre of Aylesbury?

0.9 mile(s) as the crow flies, distance by road may be significantly further.