Byron House Care Home

141-143 Wendover Road, Aylesbury HP21 9LP
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10 68 Reviews
  • Byron House Care Home, Aylesbury
Rated Outstanding Overall and in 'Caring', 'Responsive' and ‘Well Led’ by the Care Quality Commission in January 2023, Byron House Care Home is a little gem; uniquely warm, personalised and friendly, offering quality nursing, residential, and dementia care.

This charming twenty-eight bedroomed home is led by a long-standing, and experienced nurse qualified home manager. Conveniently situated within 1 mile of Aylesbury town centre and a short distance from the village of Wendover in Buckinghamshire, the home has been refurbished to a high standard, offering beautiful and comfortable bedrooms with ensuite shower rooms, welcoming living spaces, a relaxing hair salon, and a delightful garden where summer barbecues are hosted and fresh produce is grown and used in the five-star rated kitchen.

The family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors. The stable staff team receive significant in-house training, ensuring skilled and responsive care to meet the individual needs and wishes of every resident. Byron House offers a wide range of activities to suit each individual and aims to ensure that each person gets the very best out of every day.

There is a culture of continuous improvement and the home is well supported by a highly respected and innovative family-oriented care provider, committed to improving quality of life.

Byron House welcomes enquiries and offers support and information to help the enquirer make the right decision for loved ones.

Please note that the home is accessed via Spenser Road with the car park to the rear of the building.

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Care Provided by Byron House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Georgina Melo (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Byron House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • On site parking is available free of charge.


Byron House Care Home Reviews (68)

Total of 68, showing 21-40
10

Byron House Care Home has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years. Over all time Byron House Care Home has 68 reviews.

Overall Experience

  • 63
  • 5
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Date Published

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Review from M J (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and atmospheric.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your wonderful review, our team really appreciate your feedback.


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Review from B L (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has loved her stay at Byron House, staff have always been so helpful and Mum loved all the weekly activities!

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your lovely comments. We are pleased to hear Mum has loved her stay and enjoyed the weekly activities.


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Review from Mary H (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well cared for. I enjoy the activities at Byron House.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you so much your review, we are pleased to hear you enjoy the activities and are pleased with the care you receive.


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Review from Victoria F (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I waited over two years to get my dad into Byron House Care Home. It was the only home we visited that both myself and sister could see our dad settling into. It's very clean but still looks inviting and the staff are wonderful, they never talk down to my dad, they listen and explain what they are doing.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Thank you for your wonderful review, the team at Byron will be pleased to hear your comments. They truly are an amazing team and treat everyone with dignity, respect, love and care.


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Review from Anne L (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Byron House on the 18th November 2022, after a long stay in hospital. The staff made me feel very welcome and are lovely. The care and kindness shown to Mum, is superb. Her room is lovely. She is very comfortable, is settling well and is very happy. She loves the food!

Reply from Kyla Darling, Home Manager at Byron House Care Home

Thank for your lovely comments. We will share them with the team!


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Review from Molly P (Wife of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for in Byron House from May 2022 until he passed away.
The care was amazing, he was treated so well by every member of staff. Not only was he looked after, but such kindness to me, my daughter and son. As a family, we can't thank you all enough.

Reply from Kyla Darling, Home Manager at Byron House Care Home

Thank you for your kind words, we will share them with the team. It was a privilege to care for your husband and know you all.


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Review from P H (Relative of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean and kind staff, who look after the resident as well as the family and friends. Thank you.

Reply from Melissa Lawrence, Marketing Executive at Byron House Care Home

Lovely review. Thank you for sharing; our staff will be pleased to receive your kind feedback.


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Review from Allan B (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is immaculate. Amazing staff, always have time to chat. Always helpful and caring. I enjoy the food. I join in activities when I want to. I like my room.

Reply from Melissa Lawrence, Marketing Executive at Byron House Care Home

Thank you for your lovely review. We are delighted to know that you are happy with the care, atmosphere, team and facilities. We wish you an outstanding experience during your stay with us.


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Review from Annie H (Sister of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my sister moved to Bryon House, all the staff and the manager made her and us welcome. Taking the time to introduce themselves. Although the physical aspect from my sister is more settled, she is less aggressive and more talkative since the move. The staff also ensure she eats really well.
Overall, we are very happy with the care and think the staff are brilliant.

Reply from Kyla Darling, Home Manager at Byron House Care Home

Dear Annie, thank you very much for taking the time to leave us this lovely review. We are so happy that your sister is happy - our team will be thrilled to read this feedback. We are here to support you and your family with whatever you need. Best wishes.


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Review from Caitlin M (Granddaughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is so happy at Byron House Care Home, it is so lovely to see. Every staff member always has a smile, no request is too big or too small. I am so amazed by the level of care. My grandad has made multiple comments about how much of a family feel Byron House is and I completely agree.

Reply from Cara Zaleski, Marketing Manager at Byron House Care Home

Dear Caitlin, thank you very much for taking the time to leave us this lovely review. We are so happy that Grandad is happy and feels like part of our family - our team will be thrilled to read this feedback. We are here to support you and your family with whatever you need. Best wishes, Cara.


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Review from Eric D (Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to be back here again. Carers are lovely. Clean and tidy, back in my old room.

Reply from Cara Zaleski, Marketing Manager at Byron House Care Home

Dear Eric, thank you for taking the time to leave us this lovely review. We love having you back in our home - we are always here to support you. Best wishes, Cara.


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Review from Alison M (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit, Dad and I were very impressed. Care, friendliness and cleanliness are excellent. My dad is so happy here. Congratulations to all the team.

Reply from Cara Zaleski, Marketing Manager at Byron House Care Home

Dear Alison, thank you very much for taking the time to leave us this lovely review. We are so happy that Dad is happy - our team will be thrilled to read this feedback. We are here to support you and your family with whatever you need. Best wishes, Cara.


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Review from K P (Daughter of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I spoke to the Manager of Byron House, I knew it was the perfect place for my mother. She was friendly, really enthusiastic about the activities they organised and was really helpful in moving mum in. I found this with the other staff as well. It’s shame I can’t mention their names because
I feel they really had the best interests of their residents in mind. Sadly, my mum was only there for two weeks before suddenly passing away. The staff were very kind to me whilst I was with mum over the last couple of days of her life. Two very supportive nurses sat with me during the last moments of her life. It has a lovely atmosphere, caring staff and lots of entertainment for the residents.

Reply from Cara Zaleski, Marketing Manager at Byron House Care Home

Thank you so much for taking the time to write this lovely review. The team at Byron House Care Centre will be thrilled to read your feedback. From all of our family here at Westgate Healthcare, we send our deepest condolences for your loss. Your mother was an incredible lady and we are always here to support you. We hope you have a lovely Christmas. Best wishes, Cara


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Review from P L (Wife of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in Byron House for a month after being in a different care home for seven months prior to my moving him. I wish I had moved him earlier as I have nothing but praise for the care and attention he received in his final month of life. Covid restrictions of course made a difference but
I was made to feel welcome on each visit, given regular updates and genuinely felt the atmosphere and ethos being established within the home was what I had been seeking. All the staff I met were friendly and communicative, showing empathy for the residents and their families. It is not easy to evaluate activities, food and drink and to some extent daily life in the home because of COVID and my husband’s needs. The end-of-life care my husband received and the kindness shown to us his family at this time was all we could have wished for. Thank you Byron House staff.

Reply from Cara Zaleski, Marketing Manager at Byron House Care Home

Thank you so much for taking the time to leave us this lovely review. The team at Bryon House Care Home will be so thrilled to read your positive feedback. We are always here to support you and your family, and we hope you all have an enjoyable Christmas. Best wishes, Cara


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Review from B P (Sister of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care provider as they provide the very best care I have ever seen. Medical care and needs are provided by the fantastic management and totally dedicated staff. I would give top rating amazing.

Reply from Sophia Roberts, Head Office at Byron House Care Home

Thank you so much for your kind feedback, we will ensure it is passed to Kyla and her team at Byron. Best wishes, Westgate Healthcare


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Review from Andrew B (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Byron House for several years and throughout that time he was very well cared for. The nurses and carers have all been superb in their attention to his care and welfare, and although he was in bed they made every effort to involve him in the activities and events taking place
where possible. The home is quite new and very clean with good facilities.

Reply from Melissa Lawrence, Admin at Byron House Care Home

Thank you for your very kind review! Our team will be so pleased with knowing that they've been doing superb, best wishes.


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Review from Rachel S (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care that the staff have provided for my mother.
The staff are all very friendly and welcoming. They encourage the residents to participate in activities and treat everyone as an individual. My mother was initially on a respite placement and I have now made it a permanent
placement.

Reply from Sophia Roberts, Head Office at Byron House Care Home

Rachel, thank you for your review, we are so pleased to hear your feedback and will pass your feedback to the manager and her team at Byron House. Thanks again.


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Review from Jenny C (Daughter-in-law of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. We are extremely satisfied with Byron House Care Home. I have just come back from my visit to see my mother-in-law, and am so pleased and reassured by the very high standards of care shown to her. The staff were welcoming and her room was delightful, light and airy. My mother-in-law's comfort,
health and wellness were of utmost importance to staff and I felt she was extremely safe and content. I would not hesitate in recommending.

Reply from Sophia Roberts, Head Office at Byron House Care Home

Thank you for your review. We are so pleased to hear your lovely feedback and we will share this with the manager and her team. Our staff works exceptionally hard to maintain high levels of person-centred care, and it is always nice to hear feedback from relatives and friends. Best wishes, Westgate Healthcare.


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Review from Jessica K (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Byron House for just over a year and was very well cared for during this time. All of the staff are incredible and all got to know him very quickly so he was able to settle in well. He had dementia and was treated with dignity and care. As his needs increased his care was adapted to keep
him as happy and comfortable as possible. The home is always clean and welcoming and the garden is lovely.
Since lockdown started, due to Covid, the staff have done all they can to keep me informed of any updates and arrange video calls and visits in the conservatory through the window. It was reassuring for me to know that while I was unable to visit my dad he was being so well cared for by the amazing staff here. Thank you to all of the staff.

Reply from Sophia Roberts, Westgate Healthcare Manager at Byron House Care Home

Thank you Jessica for your kind review. Kyla and her team at Byron House will be delighted to hear your feedback, especially our activities team who have been coming up with new ideas during the lockdown to support the wellbeing of our residents. Many thanks again.


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Review from Roy H (Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for the last three months at Byron House Care Home. I have found the staff to be very caring and highly attentive.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Byron House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Byron House Care Home is calculated as follows: ( (272 Excellents x 5) + (12 Goods x 4) ) ÷ 284 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byron House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Georgina

Georgina Melo

Job Title: Home Manager

Joined: 2021

Georgie Melo started her career as a Healthcare Assistant at Stoke Mandeville Hospital in 2011.


Her passion for providing quality care to adults and her fulfilment in making a positive impact on people’s lives led her to complete a First-Class Honours Degree in Adult Nursing at the University of Bedfordshire.


Georgie’s early career experience included being a Nurse on an acute respiratory ward for two years where she gained vast hands-on experience and knowledge. In 2018 she then went on to work in a Nursing Home for three years, covering two maternity positions as Clinical Lead.


In 2021 Georgie joined Byron House Care Home as Clinical Lead, where she focused on building strong relationships with residents and honing her caregiving skills. She demonstrated a strong work ethic, reliability, and compassion, earning the trust of both residents and colleagues. Recognizing the importance of continuous learning, Georgie pursued additional certifications and attended workshops to expand her knowledge in healthcare management. She took advantage of opportunities for professional development and developed a deep understanding of regulatory requirements in the healthcare sector.


Georgie’s commitment and leadership qualities did not go unnoticed and she became a right-hand woman to the Home Manager, overseeing and providing supervisory support to her colleagues. With her excellent communication skills, problem-solving abilities, and knack for team collaboration, she expressed her interest in taking on more responsibilities. She actively sought out managerial training programs and mentorship from senior team members. This dedication and her proven track record positioned her as a strong candidate when the opportunity to become a Home Manager arose.


In 2023, Georgie achieved her goal of becoming a home manager at Westgate Healthcare. In this role, she oversees the entire operation of the care home, ensuring compliance with regulations, managing staff, and maintaining high standards of care. She is committed to staying updated on industry trends and regulations and investing in her education and professional development.


Georgie’s journey from a Healthcare Assistant to a Home Manager is a testament to the possibilities that arise through dedication, continuous learning, and a passion for providing exceptional care. Her story is an inspiration to others in the healthcare profession to pursue their goals and contribute to the well-being of those they serve.


Home Manager, Georgie Melo said: “I joined Westgate Healthcare in 2021 and knew from day one I had made the best decision – the team were warm and welcoming and their passion to deliver exceptional care was evident. Westgate Healthcare provides training and empowers staff to excel at their potential, this is evident by staff retention and in house promotions.”