Byron House Care Home

141-143 Wendover Road, Aylesbury HP21 9LP
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10 68 Reviews
  • Byron House Care Home, Aylesbury
Rated Outstanding Overall and in 'Caring', 'Responsive' and ‘Well Led’ by the Care Quality Commission in January 2023, Byron House Care Home is a little gem; uniquely warm, personalised and friendly, offering quality nursing, residential, and dementia care.

This charming twenty-eight bedroomed home is led by a long-standing, and experienced nurse qualified home manager. Conveniently situated within 1 mile of Aylesbury town centre and a short distance from the village of Wendover in Buckinghamshire, the home has been refurbished to a high standard, offering beautiful and comfortable bedrooms with ensuite shower rooms, welcoming living spaces, a relaxing hair salon, and a delightful garden where summer barbecues are hosted and fresh produce is grown and used in the five-star rated kitchen.

The family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors. The stable staff team receive significant in-house training, ensuring skilled and responsive care to meet the individual needs and wishes of every resident. Byron House offers a wide range of activities to suit each individual and aims to ensure that each person gets the very best out of every day.

There is a culture of continuous improvement and the home is well supported by a highly respected and innovative family-oriented care provider, committed to improving quality of life.

Byron House welcomes enquiries and offers support and information to help the enquirer make the right decision for loved ones.

Please note that the home is accessed via Spenser Road with the car park to the rear of the building.

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Care Provided by Byron House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Georgina Melo (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Byron House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • On site parking is available free of charge.


Byron House Care Home Reviews (68)

Total of 68, showing 41-60
10

Byron House Care Home has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years. Over all time Byron House Care Home has 68 reviews.

Overall Experience

  • 63
  • 5
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Review from Sharon (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly our father was only at Byron house for a few days. He became quite poorly very quickly and sadly passed away four days after arriving at the home.
All of the staff at the home were amazing. Nothing was too much trouble and they kept us fully informed of what was happening with dad at all times.
The
care he received was wonderful, they made sure he was comfortable and cared for, which relieved the pressure on us at an awful time.
Had dad recovered we would have been really happy for him to remain at Byron House to be looked after.
We would have no hesitation in recommending the home to anyone.

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Review from Nicola (Daughter-in-law of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Byron House. Residents and staff were all welcoming. Me nor my family or visitors had a bad word to say. The staff regularly dressed up and it always put a big smile on my mother-in-law's face.

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Review from Leanne E (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have come to visit everyone seems to be so lovely and friendly, the atmosphere is great, everyone having a good giggle with residents and its nice to see smiles on the resident's faces. I will be back soon to visit when lockdown is over as the home is so welcoming.

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Review from J W (Nephew of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has stayed in multiple homes in the Aylesbury Vale for respite/permanent care and this was one of our families and her favourites.
The care staff were exceptionally caring, really felt that they wanted to get to know her and ultimately treated my aunt like she was a family member of their own.
She still talks about the staff at Byron to us now! The manager really was outstanding, appearing to have time for everyone, residents, staff and relatives. Overall the home seems to benefit from it's smaller size than these modern 60+ home builds, giving it a more welcome and intimate feel, something the home seems to have perfected.
If it was my cousins and my choice and not hers, she would still be there!

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Review from L J (Daughter of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unusual circumstances meant Mum was transferred rapidly. The staff, management, and all have been so kind, caring, and understanding. My Mum was very happy and said all the carers were lovely. Thank you so much for your care.

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Review from J J (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepmother has been at Byron House for the past 18 months. The treatment and care she has received have been amazing. The facilities and activities encouraging the patients have kept everyone totally occupied and involved including relatives. The staff are so caring and provide every possible need
the patients need and wish for. The manager is a kind and lovely person.

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Review from P K (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Byron House care home since July 2019. She has late-stage Alzheimer's and is bed-bound.
Initially, I had some reservations about transferring my mother from her own home to a care home. However, I have been very impressed with the level of care and support which she
has been receiving in this care home and I am glad that my mother is now being well cared for at Byron House. I believe that this is mainly due to the excellent management and nursing staff, who are always available to help and are willing to listen with care and compassion about any concerns.
I would strongly recommend Byron House as an excellent care home.

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Review from M C (Resident) assisted by family/friend published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only came in one month ago from hospital.
Since being here, I have been treated with excellent care.
All the staff are taking excellent care of me and made me feel really at home.
I have settled in really well.

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Review from Kathryn L (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the care and kindness you of gave my mum while she stayed with you.

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Review from M S (Friend of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend who has cancer and every time I go all the staff from manager, nurses, HCA's - everyone is so helpful and caring. Most of the residents have Alzheimer's and some can be very difficult at times. But I have only seen compassion and patience from the staff. Truly impressed.

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Review from Caroline T (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the home after 8 traumatic weeks in hospital. It was a haven of peace and calm for him and all our family. He was only here for 2 weeks but it really made all the difference. Thank you all so much.

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Review from Barbara S (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved from a residential home to Byron House. He was only there 3 weeks, however, the care was excellent when he died. We cannot praise Byron House enough for their support and their compassion.

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Review from Ruth K (Friend of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always welcoming and attentive, they showed care and concern to all. The facilities were kept clean and comfortable. Thank you to all of the staff for everything you have done.

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Review from Dennis H (Friend of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Byron House until September 2016 when she sadly passed away.
I keep in contact and visit Byron House from time to time.
This, in my opinion, is still an excellent home.
Nowhere is perfect but myself and our family were very pleased with my wife's care there.
She was one
of the first 2 residents.
The only problem, like many homes, is retaining the best staff!

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Review from Maria B (Granddaughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none. The nurses, manager and care team are very skilled and dedicated to the residents. The home is very clean throughout. Visitors are made to feel very welcome, and kept up to speed with how their loved ones are. The decor is very good and the activities are always there for
the residents to get involved in. All in all, an excellent choice for your loved one.

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Review from Alan R (Husband of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Byron House for four months now. We were impressed by the cleanliness and helpful staff when first viewing the home. She has now settled in and is well looked after. Her appetite is poor but the staff are patient and always looking for ways to tempt her. She has had a
few falls but strategies are in place to minimise these. At times the laundry is slow to return clothes to her room and an extra person employed on this duty would aid matters greatly.

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Review from Robert B (Son of Resident) published on 16 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I chose this particular nursing home because it was a small one and felt it would better serve my mother's needs. From the moment we walked in to view the home it radiated a very welcoming and homely atmosphere. We felt this was down to the small size of the home and the friendliness and
hospitality of all the staff. They certainly appear to work as a team.
My mother was only in the nursing home for an extremely short period of time during which she was treated with the utmost dignity and care. I must also comment on the understanding and kindness shown to us by all staff members we came into contact with.

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Review from Jamie F (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Byron House for the last 6 weeks of his life and as a family we were so impressed with the care and dignity that he received from what is an exceptional team. My father settled in so quickly to what is a very homely environment and he was full of praise for the staff who helped him.
The catering was of a very good standard with different choices every day. From the management, nurses, catering, care and maintenance. The owners should be proud of the team at Byron House.

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Review from Garry H (Son of Resident) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming, bright and airy. All newly decorated with attractive and purposeful displays on the walls. Furniture new and clean and environment pleasant without any odours. The staff are without a doubt dedicated, caring and giving, above a good standard. They made a big difference socially
to my father, as he was bedbound and would rely on company visiting his room. The standard of nursing care at the home made my fathers last 18 months as comfortable and happy as possible. The family would like to Thank you all!

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Review from Dennize H (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed this home at the beginning of the year along with others, but this one stood out. In the meantime, my dad went into respite where he was diagnosed with terminal cancer and was eventually moved to Byron House, we were over the moon.
The home is friendly with a homely environment, efficient
staff, whom are professional, warm and caring, even down to the chef who laid on the floor when my dad fell, keeping him calm until the ambulance arrived. He is one wonderful person.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Byron House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Byron House Care Home is calculated as follows: ( (272 Excellents x 5) + (12 Goods x 4) ) ÷ 284 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byron House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

2018 Great British Care Awards Regional Finalist

Recipient: Westgate Healthcare Ltd

Date: Saturday 10 Nov 2018 More details

2017 National Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

2017 Hertfordshire Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

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Meet the Team (1)

Georgina

Georgina Melo

Job Title: Home Manager

Joined: 2021

Georgie Melo started her career as a Healthcare Assistant at Stoke Mandeville Hospital in 2011.


Her passion for providing quality care to adults and her fulfilment in making a positive impact on people’s lives led her to complete a First-Class Honours Degree in Adult Nursing at the University of Bedfordshire.


Georgie’s early career experience included being a Nurse on an acute respiratory ward for two years where she gained vast hands-on experience and knowledge. In 2018 she then went on to work in a Nursing Home for three years, covering two maternity positions as Clinical Lead.


In 2021 Georgie joined Byron House Care Home as Clinical Lead, where she focused on building strong relationships with residents and honing her caregiving skills. She demonstrated a strong work ethic, reliability, and compassion, earning the trust of both residents and colleagues. Recognizing the importance of continuous learning, Georgie pursued additional certifications and attended workshops to expand her knowledge in healthcare management. She took advantage of opportunities for professional development and developed a deep understanding of regulatory requirements in the healthcare sector.


Georgie’s commitment and leadership qualities did not go unnoticed and she became a right-hand woman to the Home Manager, overseeing and providing supervisory support to her colleagues. With her excellent communication skills, problem-solving abilities, and knack for team collaboration, she expressed her interest in taking on more responsibilities. She actively sought out managerial training programs and mentorship from senior team members. This dedication and her proven track record positioned her as a strong candidate when the opportunity to become a Home Manager arose.


In 2023, Georgie achieved her goal of becoming a home manager at Westgate Healthcare. In this role, she oversees the entire operation of the care home, ensuring compliance with regulations, managing staff, and maintaining high standards of care. She is committed to staying updated on industry trends and regulations and investing in her education and professional development.


Georgie’s journey from a Healthcare Assistant to a Home Manager is a testament to the possibilities that arise through dedication, continuous learning, and a passion for providing exceptional care. Her story is an inspiration to others in the healthcare profession to pursue their goals and contribute to the well-being of those they serve.


Home Manager, Georgie Melo said: “I joined Westgate Healthcare in 2021 and knew from day one I had made the best decision – the team were warm and welcoming and their passion to deliver exceptional care was evident. Westgate Healthcare provides training and empowers staff to excel at their potential, this is evident by staff retention and in house promotions.”