Caddington Grove Care Home

175 London Road, Dunstable LU6 3DX
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9.8 83 Reviews
  • Caddington Grove Care Home, Dunstable
Luxury care home Caddington Grove in Dunstable provides a friendly and homely environment where residents can enjoy fulfilled lives as part of a vibrant community.

The care home has spacious en-suite bedrooms which are comfortable and stylish.

Highly trained staff give residents the support they need.

There is a café for residents to have a coffee with friends, and bright living spaces for socialising across all floors.

A beauty salon pampers residents. It includes hairdressing and a nail bar for manicures, pedicures and hand massages

An on-site deluxe cinema enables residents to enjoy their favourite films or the latest releases.

Nutritious meals are prepared for residents and dietary requirements are catered for.

Contact the team today to find out more, or to arrange a guided virtual tour.

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Care Provided by Caddington Grove Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Burns (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Caddington Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,495
  • (these prices are only a guideline, please contact Caddington Grove Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No time restrictions on visiting


  • Parking

  • Onsite parking available


Caddington Grove Care Home Reviews (83)

Total of 83, showing 21-40
9.8

Caddington Grove Care Home has a Review Score of 9.8 (9.816) out of 10, based on 18 reviews in the last 2 years. Over all time Caddington Grove Care Home has 83 reviews.

Overall Experience

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Date Published

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Review from Stuart N (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only there for approximately eighteen months but in that time she developed a wonderful relationship with the care staff who treated her with dignity and kindness which was heartwarming to see. Normally not a mixer, they encouraged her to participate in activities and despite her really
wanting to be in her own home, she was very happy with her lot. The home itself is very comfortable and clean. The end-of-life care was wonderful with the staff bending over backwards to make her remaining days as joyous as possible. The chef even cooked meals for her that she could manage. I'm putting my name down now.

Reply from Valerie Foley, Regional Community Relations Lead at Caddington Grove Care Home

Thank you for taking the time to leave such a kind review. We all loved your mum and her character so much. Her beaming smile will never be forgotten by anyone who met her. We welcome such positive comments from you and hope this will assist other families in their decision when choosing a home for their loved ones.


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Review from Julie Y (Daughter of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Caddington Grove Care Home nearly three years and is well looked after. Her condition improved when she was admitted and that was down to the care of the staff, their ability to engage with her and the stimulating activities. Despite the deterioration in Mum's dementia, the staff still
show the same level of care and the ability to engage with her even though she can no longer engage with all the activities. Overall, I am very satisfied with the level of care provided.

Reply from Valerie Foley, Regional Community Relations Lead at Caddington Grove Care Home

Thank you for taking the time out to leave a review for us and we are pleased that you recognise the care and dedication of our staff with all of our lovely residents. We will continue with the standard that you expect.


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Review from B C (Wife of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caddington Grove Care Home is a lovely, clean environment. The staff are all very friendly and patient with people. My husband has had the best care, being looked after day and night.
If needs be, I would definitely try and get him back into Caddinhton Grove.

Reply from Valerie Foley, Regional Community Relations Lead at Caddington Grove Care Home

Thank you for taking the time to leave a lovely review. Our team work tirelessly to ensure all our residents are cared for in the best way possible. We will be more than happy to help if you needed more care for your husband in the future months.


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Review from John C (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care. Very sympathetic staff. Respectful. So lovely. Heaven before heaven. Very highly recommended.

Reply from Valerie Foley, Regional Community Relations Lead at Caddington Grove Care Home

Thank you for such kind words and we would like to pass on our sincere condolences at this sad time. It was our pleasure indeed to help you through such a difficult time and I will pass on your thanks to the team.


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Review from Chris B (Son of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay at Caddington Grove has been an experience that will long live in her memory. The transformation to where she was on arrival to where she is now on departure is quite amazing, and this is all down to the staff and Carers. The medical treatment at the start and their gentle encouragement
to enable her to walk unassisted was pivotal to her recovery, and from there onwards my mother fully embraced life at the Grove. The activities and programmes organised by the staff have helped mum to make many friends and fully enjoy Grove life. Mum would especially want to acknowledge the staff's friendly manner, always ready to lend a helping hand, greet with a smile, or stop for a chat. Much thanks to you all.

Reply from Valerie Foley, Regional Community Relations Lead at Caddington Grove Care Home

We thank you for such a lovely honest review. The staff will certainly miss your mother and we wish her all the best now she has been able to move home again.


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Review from A C (Daughter of Resident) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well presented and clean. The room size is good, storage is limited so consider which possessions to take carefully, but rooms are well maintained. Staff are polite and helpful but very busy so communication can feel rushed. The telephone system makes contact difficult with the residents,
hard to get through and hard to hear on the portable phone they use. Communication is not always shared between staff. My Mum seems happy and looked after but would like more to do and to go outside more frequently. Walking has become an issue now for her and opportunities to exercise are few. Regular walks for those who are able would be beneficial to maintain the fitness levels they had upon moving in. Mum is safe and security is good. It would be nice to know more about her days and things she has been doing, communication is the main thing I would like to see improved.

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Review from Y M (Daughter-in-law of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly people but seem to see different people when we visit, Mum gets frustrated when we don't have a cup of tea with her, I don't know policy on this. Don't know how many baths she has but her fingernails are always dirty, her vase disappeared and it's got her number on.

Reply from Sarah Webber, Marketing and Partnerships Manager at Caddington Grove Care Home

Thank you for taking the time to write this review. Firstly I’d like to take this opportunity to thank you for your comments about our team – they are dedicated to delivering an outstanding care experience for each and every one of our residents and we are incredibly proud of them. To confirm, you are most welcome to have tea and homemade cake with your loved one once again now that restrictions have loosened, please do speak with a member of our team next time you visit and they will be pleased to accommodate this for you and Mum. With regard to nail care, we do our best to offer Mum regular manicures in our wellbeing and beauty salon, but as I’m sure you understand this isn’t something she always wishes to partake in but we will continue to do our best to encourage this. With regard to her vase, I understand this has now been resolved and the vase was safely in Mum’s room all along, but if you ever have any queries please do speak with a member of the team who are always happy to help


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Review from Fiona T (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The receptionist is very welcoming and nothing is too much trouble. I would like to see all the members of staff wearing name badges. It was lovely to see residents sitting talking to the nurse at her nurses' station and other residents being free to walk up and down the floor. The emailed newsletter
is a great idea, long may it continue. On leaving, it made me happy to see the residents making the most of the gardens.

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Review from Jane M (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after incredibly well since coming to the home in August 2021. She has never done so much and she is interactive with the entertainment programmes and other residents. Mum is safe and very well cared for and, as a family, we have peace of mind.

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Review from Tim H (Son-in-law of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only criticism is that updates on visit availability is sometimes lacking. An example is when Covid was at its peak, in some instances Caddington Grove Care Home was closed to visitors but sadly we were not advised immediately.

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Review from Jane L (Niece of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were very kind but the overall home was completely disorganised. The room on arrival was not checked for fully functioning equipment, double bed bedspread on a single bed, therefore, a trip hazard and had to be asked to be removed. Prior assessment was not communicated, therefore had to start
from the beginning on arrival, staff not in a uniform or have a name badge, therefore, you weren’t sure ‘who actually worked there’ and who were visitors, residents!
The food - not the best (certainly not hot and comforting) and the very few who would go to the dining room for meals had to wait for a long time as the staff were making and then delivering to the rooms on trays!
Even had an incident where when a relative rang to book a visit was told the resident had left that day - very worrying at the time.
Overall the friendly staff made it bearable.

Reply from Sarah Webber, Marketing and Partnerships Manager at Caddington Grove Care Home

Thank you for your review and I’d like to take this opportunity to thank you for your comments about our wonderful team. We are sorry to hear other areas didn’t match the high standards we expect and hope to address this for you. Our team are committed to delivering an enjoyable dining experience, and we regularly receive compliments about our seasonal menu. We are disappointed to hear your feedback but will ensure this is addressed. Our residents are welcome to dine privately in their own rooms, or with residents and family, and we have introduced the role of Hotel Services Manager to ensure the continued smooth delivery of this. Our home is, first and foremost, a home for our residents, and it is for this reason that our team don’t wear a uniform. It is important to us that we create a homely environment. We do however have a dress code to ensure clothing is appropriate, and all team members wear name badges. If you’d like to discuss anything though do get in touch.


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Review from Marion J (Niece of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Uncle and aunt have resided at Caddington Grove since March 2021, following a stroke. They have both been treated with great dignity, kindness and the care has been second to none. I live over 150 miles away and they have no close support other than the staff. My mind has been completely put at rest
with the care given and the professionalism shown towards their individual needs and requirements. Having visited the home recently, the safety and cleanliness provisions in place together with the Covid awareness is outstanding. I cannot thank the staff enough for the care given despite a lack of acceptance sometimes shown by the recipients. Many thanks.

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Review from Wendy W (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy at Caddington Grove, staff are very caring, it's hard to report about what's going on, as since lockdown I have not been able to go in, when I can I am sure I will be able to do the things I would like for mum e.g. sorting clothes etc. Many thanks to all staff at this trying time.

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Review from Kerry C (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caddington Grove is a wonderful home to live in. My Dad is safe, comfortable, independent, stimulated and smiling again. The homemakers have succeeded in helping him to live his life again where dementia took it away. As a family, we have all been helped to enjoy Dad again and not to worry for him.
We couldn't have asked for more. I look forward to visiting Dad in his new home with all his home comforts and warmth and I never feel I want to leave or that I have to. Our expectations have been far exceeded at Caddington Grove. If ever faced with having to move away from home, we honestly recommend considering this home. Our Dad has kept his independence with the best support he needs to live. Residents are listened to and respected at Caddington Grove and families well informed. We thank you all for your caring approach especially at the most difficult time of life.

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Review from Helen D (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Caddington Grove goes way beyond what we expected for Mum. I live abroad and was just lucky enough to squeeze 3 days visiting before lockdown happened. The standard of care is exceptional. It's care like I have never witnessed. The way the staff are with each resident is charming.
The atmosphere is calm and happy, difficult to achieve in such an environment. Every resident is constantly given the time and dedication that they need when they need it. Residents are encouraged to partake in conversation keeping them stimulated and happy and they are constantly encouraged to drink so that everyone is properly hydrated. The highest respect is given to everyone and this alone creates such a happy place. Mum has blossomed since being there. Previously her behaviour was difficult to control but the change in her is miraculous, to say the least. Lockdown has been incredibly difficult for everyone but the staff have ensured Mum Skypes me each day which has been incredible. I can't praise Caddington Grove enough.

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Review from Alan y (Nephew of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a long time to convince my aunt that for her own safety and wellbeing that she needed to be cared for 24/7, reluctantly she agreed to try a week’s respite.
Living in north London we wondered if staying in a care home Dunstable would suit her, however due to the care given by the staff at Caddington
Grove and the quality of the home she settled after day one. Often referring to be in a 5* hotel with wine etc at dinner.
One of the things we liked about Caddington Grove was that we could monitor all interventions basically on an hourly update via the home’s gateway, this was especially helping when the home went into lockdown.
Although my aunt was only in the home for some 8 months, we know that she enjoyed being there and was looked after extremely well by the caring staff at the home. Unfortunately, she passed away during the lockdown.

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Review from David H (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father-in-law was transferred to Caddington Grove from hospital in Great Yarmouth when it was decided that he needed full-time nursing care. The home was very helpful and even sent two staff the 120 miles to visit him in hospital and check that they could meet his needs. The room they allocated
was very nice and the maintenance staff were very helpful in putting up pictures etc so that he felt at home. The staff were very good and he quickly settled down enjoying the care and especially the food. When the covid-19 situation arose, they arranged for each floor to have staff and equipment so that we could "visit" by Skype and this was made easy for him.
In his final days, they were again very kind and we were allowed to visit him on his final day and say goodbye. I would recommend the home.

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Review from Elaine D (Daughter-in-law of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all living in such awful uncertainty at present. One thing that has made our lives less stressful is knowing my much-loved mother-in-law is safe and thriving in her environment on the second floor at Caddington Grove. We are able to use an online app to contact her as often as we want and she
keeps us up to date with the activities she’s been involved with on that day. The homemakers on this floor are superb and really do go the extra mile to make her feel she is in her own home and feels very special. Thank you all.

Reply from Martyn Dawes, Home Manager at Caddington Grove Care Home

Thank you for your lovely feedback. We really appreciate you taking the time to leave a review.


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Review from Tracey H (Daughter-in-law of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to visit the care home before my father-in-law came to stay for a month.
They are very caring and treat them with dignity and always very helpful when you need them or have a question. The food is good home cooking and a lovely variety. My husband has joined his father a couple of times on
a Sunday for roast dinner and said it was lovely.
They really do try and make sure everyone is happy and encouraging for joining in the activities I will certainly recommend them for respite or permanent care.

Reply from Martyn Dawes, Home Manager at Caddington Grove Care Home

Thank you for your lovely review. We really appreciate your comments.


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Review from Hilly D (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Caddington Grove was very positive. The managers are approachable and really listened to any concerns we had, proved by the actions they took to provide my mother with the best possible care. Two of mum's carers were superb in the personal care they gave. One, in particular, understood
my mother's personality and cared for her as if she was her own family. What a star! We owe you all a huge debt of gratitude.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Caddington Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Caddington Grove Care Home is calculated as follows: ( (178 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 212 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caddington Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Emma

Emma Burns

Job Title: Registered Care Home Manager

Joined: 2022

A registered nurse, Emma came to Caddington Grove as the Clinical Lead and was promoted to Home Manager in October 2022. With a Diploma in Adult Nursing with over 15 years experience, Emma led teams in the acute and primary sector before joining Hamberley. A skilled people manager, Emma enjoys recruiting and leading dedicated and skilled teams to provide outstanding care. Outside of her professional life, Emma loves Christmas - and if it were up to her, the Christmas decorations would be up in July! Emma enjoys every moment spent with her children and extended family.


“Our care home is a sanctuary of comfort and care, thoughtfully designed to meet your needs. Every member of the Caddington team is committed to providing personalised support in an environment filled with warmth and understanding.”