Caldwell Grange & The Lodge

Donnithorne Avenue, Nuneaton CV11 4QJ
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9.3 61 Reviews
  • Caldwell Grange & The Lodge, Nuneaton
Caldwell Grange is a superb example of a modern, purpose built care home for older people.

Offering a full spectrum of social care this well-appointed 76 bed residence is delighted to provide specialist provision for those living with dementia or with palliative needs - delivering a consistently high standard of professional care tailored to the needs of each individual.

The compassionate, attentive staff are fully committed to promoting the wellbeing and happiness of every resident, focusing on offering the best possible care whilst maintaining both privacy and dignity.

Positioned in a quiet cul-de-sac, in the heart of an already established community, Caldwell Grange enjoys the best of all worlds: located in a pleasant, semi-rural part of Nuneaton this residence is placed within easy driving distance of Birmingham, Leicester, Coventry, as well as the rest of the Midlands.

Beautifully decorated, with a bright and airy feel, Caldwell Grange has been designed to offer a completely access friendly environment for residents of all mobility levels, including wheelchair users - allowing individuals the freedom to enjoy the whole building in comfort and safety.

The cosy and welcoming atmosphere has been augmented with the use of dementia-friendly colour schemes and signage to ensure all individuals can feel as relaxed and independent as possible.

Accommodation at Caldwell Grange is attractive, comfortable and specifically designed to make their residents lives easier. All the tastefully decorated bedrooms enjoy a pleasing view through large windows as well as flat screen televisions and an ensuite bathroom, featuring movement activated lighting. Residents are encouraged to personalise their rooms to their own tastes to encourage a sense of homeliness.

Caldwell Grange boasts plenty of communal areas for residents to relax and socialise in, including four comfy, well-furnished lounge areas.

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Care Provided by Caldwell Grange & The Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Chater (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (103)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Caldwell Grange & The Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,460
    • Self-Funded Residential Dementia Care from £1,460
    • RESPITE Self-Funded Residential Care from £1,610
    • RESPITE Self-Funded Residential Dementia Care from £1,610
  • (these prices are only a guideline, please contact Caldwell Grange & The Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Caldwell Grange & The Lodge Reviews (61)

Total of 61, showing 1-20
9.3

Caldwell Grange & The Lodge has a Review Score of 9.3 (9.323) out of 10, based on 16 reviews in the last 2 years. Over all time Caldwell Grange & The Lodge has 61 reviews.

Overall Experience

  • 55
  • 5
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Date Published

61
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Review from Sandra W (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Caldwell Grange & The Lodge over 4 years and i cannot express my gratitude enough for the care she received. She was treated with kindness and respect, allowing her her dignity and letting her be herself. She was encouraged and persuaded if necessary, never forced to do anything. Mum liked
cleaning and was never discouraged, even though it probably made more work for the staff. Throughout her stay, I felt she was treated with care and consideration and the staff took time to talk and interact with her, telling me little anecdotes when I visited. I always felt there was someone I could talk to if I had concerns.
At the end everyone was amazing, helping to make it as easy as it could be for myself, my sister and mum. And, finally, they all showed the respect we had seen throughout her stay by standing outside the home as the funeral cars passed by.
I just want to emphasize that the consideration, kindness and care she was shown was also extended to me on my visits there.

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Review from K D (Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcome to The Lodge was very warm and put me at ease. The room was ready for me and my family able to bring personal items. Delighted with room size, decor, and cleanliness. Information given to me - details of doctors, general care, etc. All in all, this helped immensely as I was very vulnerable -
leaving my home - losing independence to some extent, etc. *After 6 weeks the main course of meals is poor.

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Review from M D (Son of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care level and the overall quality of the staff at Caldwell Lodge. Taking my Mother away from her home was one of the most difficult things I have ever had to do, but choosing Caldwell Lode was one of the best decisions I could have made.

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Review from M G (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has loved being here, staff is always excellent.
The food is good. Very happy with The Lodge.

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Review from P A (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father gas been a resident at The Lodge for nearly 12 months. I am very happy with the care he receives from very friendly helpful staff.
The Lodge is clean and there are plenty of in-house activities as well as trips out. But most of all my Father is happy here.

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Review from A W (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father came to The Lodge in January 2024. It was a very difficult time for him and the family but the staff helped him to settle in very quickly and soon built a rapport with him and ourselves. We're very happy with the service he and we have received to date and wouldn't hesitate to recommend Caldwell
Grange to others.

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Review from M Q (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident during lockdown. An extremely stressful time. Staff reassuring and supportive during this extremely difficult time. Mum has never complained which tells me a lot, mum chooses whether she wants to be involved with activities, the staff talk fondly of Mum and tell me of funny incidents,
Mum’s room is always spotless, the staff are welcoming when I visit and there is a homely vibe, all staff including management are approachable, listen and responsive to any queries. Staff also keep me informed of any changes in health and health appointments so I’m able to accompany Mum for appointments. The reality is mum is happy and well cared for. Mum also has an independent reviewer who visits to oversee mum's care and to ensure mum is happy, no concerns have ever been raised. This also gives me reassurance. I feel lucky my mum is able to be a resident at Caldwell Grange and because of this, I’m able to sleep at night knowing my mum is safe.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Thank you for such a warm heartfelt review. We as a team feel really proud to read your honest review of your experience of our home and would like to thank you for taking the time to leave this review for us as a team.


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Review from S H (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room/accommodation: Clean and tidy at all times, staff always willing to help my mother operate her television. My mother's pictures were hung on the wall. Catering: Mum loved the fact that she could have a cooked breakfast. Opportunities for improvement: Increased activity/visits and trips, useful
to have direct feedback on medical, dental, ophthalmic appointments. Overall - kind and friendly staff, knowledgeable and accommodating of my mum's needs.

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Review from June A (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here now for six years. I honestly believe living here has added years to her life as she is so well cared for by the staff here. As soon as you walk in your hit with a homely, loving atmosphere that makes it feel like a big family. I am always welcomed on my visits and staff are friendly
and approachable. Mum is always doing something or on an outing which is wonderful as she was housebound for so many years before coming to live at Caldwell Grange. Mum shares the food is good and plentiful and there is lots of choice. The garden areas are a real treat when visiting in the warmer months. The management are visible whenever I have visited and are very approachable and ensure everything runs like clockwork. I seem to see the same staff each time I visit which is great for my mum as she has come to form really close bonds with those that care for her and gives me a sense of comfort and security.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Thank you for taking the time to review our home and the positive views you have shared that are a true reflection of our home.


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Review from D B (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

General care is good during the day on the whole, night care is not as good as it could be. Mum is difficult to manage and this is reflected in her care. Personal hygiene is often not carried out thoroughly enough due to Mum's agitated state.

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Review from Lorna J (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff are very good with my Mum. They are very friendly and have a joke and a laugh which you need to lighten the mood in the home.

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Review from Peter C (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable and clean home. My mother is very satisfied with the care provided by the home. The staff are very good. The food is very good and sufficient.

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Review from J K (Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a positive experience of being a resident at Caldwell Grange. My support needs are fully met. The care staff, domestic staff and management are very competent and have a warm and compassionate approach to their work tasks. I have been very impressed by the level of safety and responses to
acute medical needs and emergencies.

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Review from Josey B (Respite Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at your home was out of this world. Everything there was homely, friendly, caring and clean. All staff and management were outstanding.

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Review from Julie M (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum going into a care home was so hard for us and the guilt was overwhelming. The staff at Caldwell Grange & The Lodge Care Homee quickly put our minds at ease. They are simply wonderful and genuinely care for the residents or as they call them 'their extended family'. They go above giving the care
required and, as a family, we can't thank them enough. Our chats with staff are comfortable and easy. Leadership and management are first-class.
Thank you all.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Thank you for taking the time to leave a review, Julie. We are really pleased you are happy with our service and have shared your feedback through our staff team.


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Review from Gerri B (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff enough for the exceptional care that was given to my mum. I really didn't want to put Mum into care but I really couldn't cope with Mum at home anymore as her dementia got worse. However, it was so obvious Mum was happy there, she loved all the staff and they loved her! They
were also very good to me, helping me to deal with the very difficult time of Mum's passing. Thank you so much.

Reply from Sam Chater, Senior Home Manager at Caldwell Grange & The Lodge

Thank you so much for taking the time to leave us this review. It was our pleasure to care for your mother, she was a wonderful lady. Thank you for all your support to us as a home and please stay in touch.


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Review from Sue P (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredibly impressed by every aspect of Caldwell Grange & The Lodge Care Home. My mother says the food is excellent and staff couldn't be more helpful.
Activities are tailored to all residents' interests and abilities.
Staff are friendly and helpful whenever I contact them.
The premises are great
too. Wouldn't hesitate to recommend.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Hello Sue, thank you so much for your kind words on Caldwell Grange & The Lodge Care Home. We appreciate hearing how happy you are with your mum's transition to our care and the quality of food at the home. I will be sure to pass on your lovely feedback to the staff on their friendly and helpful manner around the home. Hope you have a fantastic day. Kind regards, Sam.


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Review from Crystal L (Granddaughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No amount of words can express my gratitude and respect of this home. My nan has always had the best care at this home. She has opened up more as was very reluctant to engage with others, the staff are helpful and caring and show compassion and are always there not just for my nan but my family as a
whole, my nan has settled in so well and is now doing a lot better. Thank you Caldwell Grange Care Home for everything you do.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Hello Crystal, we're so grateful to see you send your full approval for Caldwell Grange. We appreciate hearing how happy you are with your nan's transition to our care. Thanks so much for your positive feedback.


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Review from Tracey H (Daughter-in-law of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed here for three weeks after his release from hospital, all the staff were brilliant with him, it’s a very clean, tidy and friendly home, nothing was too much trouble for the staff, they went above and beyond, everybody that works there sits and chats to the residents including
the management which was lovely to see, it’s like one big happy family. I would highly recommend this home whether it’s short term or long term.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Hello Tracey, we're happy to hear how satisfied your father-in-law was during his respite stay. We strive to provide the best possible care to our residents and we appreciate how pleased you are with our team's kindness to our residents and the cleanliness of the home. Thanks for the review!


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Review from Susan G (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a loved one move into a care home is one of the hardest decisions I have had to make and hearing of all the horrific stories in magazines and seeing documentaries on the television contributes to that fear and makes you feel all kinds of emotions from guilt, failure and always questioning yourself
“am I doing right by my loved one”! My dad is currently here at Caldwell Grange Care Home and I can honestly say I am happy he is here. I know he is being looked after well and I know it’s for the best for him. The staff are amazing and will go above and beyond to support him and myself. The communication is brilliant and they always do their best to keep me informed of things going on with my dad and I know if I was concerned about anything I can raise this with them and it will be acted upon.

Reply from Sam Chater, Home Manager at Caldwell Grange & The Lodge

Hello Susan, we're really grateful for your amazing review. We are happy to hear we have gone above and beyond your expectations, especially with the communication and our team's performance, and your thoughtful and insightful comments really do enhance the care we provide. Thanks again for your positive feedback.


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Current Review Score: 9.3 (9.323)

Overview of Review Score

The Review Score of 9.3 (9.323) out of 10 for Caldwell Grange & The Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Caldwell Grange & The Lodge is calculated as follows: ( (134 Excellents x 5) + (38 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 190 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.728 Points relating to the number of positive Reviews for Caldwell Grange & The Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 15 Positive Reviews ÷ 20.6 = 0.728

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sam

Sam Chater

Job Title: Home Manager

Joined: 2017

Welcome to Caldwell Grange. Our home has a fantastic reputation in our local community in delivering outstanding, person-centred, quality care. We provide a range of care including residential care, dementia care, under 65-years' and day care. We look forward to welcoming you to our home and have a range of viewing options available. Please contact us for more information.


Kimberley

Kimberley Grantham

Job Title: Deputy Manager

Joined: 2018

My name is Kimberley. I have been part of the team for six years and was promoted to Deputy Manager two years ago after working as a Care Team Leader. I love that no two days are the same, and I am always learning something new. It’s incredibly rewarding to work in a home where I know residents are receiving the highest standard of care, and seeing them happy brings me so much joy.


Before starting my career in care, I worked as a hairdresser, which gave me a strong foundation for connecting with people. Outside of work, I enjoy walking my dog, Cooper, and spending quality time with my family.


Jenny

Jenny Jennings

Job Title: Deputy Manager

Joined: 2018

Hello, I’m Jenny. I'm the Deputy Manager at Caldwell Grange. I’ve been part of this wonderful team for 7 years, and every day brings new and rewarding experiences. I take pride in supporting our residents and their families, and I truly enjoy sharing fun and meaningful moments with the residents.


I hold Level 2 and Level 3 NVQs, which have equipped me with the skills to provide the best care and leadership possible. Working here is more than a job—it’s a chance to make a positive impact in a friendly and vibrant environment.


Outside of work, I’m a food enthusiast who loves exploring new flavours. I also enjoy outdoor adventures, including walking my dog, downhill mountain biking, and camping. These activities keep me grounded and energised, ready to take on whatever each day brings.


Michelle

Michelle Bates

Job Title: Deputy Manager

Joined: 2018

With over six years of experience in the care sector, I am dedicated to creating an environment where residents feel socially stimulated, engaged, and empowered to live with independence and purpose. Promoted to Deputy Manager two years ago, after serving as a care team leader, I bring a wealth of hands-on expertise and leadership to my role.


Before my work in the care industry, I was a foster carer, a role that shaped my commitment to nurturing meaningful connections and providing compassionate support. Outside of work, I cherish time with my family and my four delightful Chihuahuas, who keep life lively and full of joy.


Dakot

Dakot Kennan

Job Title: Domestic Assistant

Joined: 2023

Hi, I’m Dakot! As a Domestic Assistant at Caldwell Grange, I thrive in our friendly and welcoming environment. I love interacting with the residents, learning about their memories, and discovering their likes and dislikes. Building these connections brings joy to my work every day.


I’m proud to have been recognised as Employee of the Month—a testament to my dedication and positive energy. I believe in bringing laughter and warmth to every moment, whether it’s with residents or my colleagues.


Outside of work, I’m all about staying active and cherishing time with my child and family. Baking delicious treats is one of my favourite pastimes, especially when I can share them with loved ones.


Life is all about creating happy memories, and I’m grateful to be a part of that journey at Caldwell Grange and at home.


Frequently Asked Questions about Caldwell Grange & The Lodge

What types of Care is Caldwell Grange & The Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Caldwell Grange & The Lodge provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Caldwell Grange & The Lodge have?

There are 103 Single Rooms.

What are the Facilities & Services at Caldwell Grange & The Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caldwell Grange & The Lodge to the centre of Nuneaton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.