Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Caldwell Grange & The Lodge has a Review Score of 9.3 (9.323) out of 10, based on 16 reviews in the last 2 years. Over all time Caldwell Grange & The Lodge has 61 reviews.
Review from Nancy S (Sister of Resident) published on 11 October 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.323) out of 10 for Caldwell Grange & The Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.595 for Caldwell Grange & The Lodge is calculated as follows: ( (134 Excellents x 5) + (38 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 190 Ratings = 4.595
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.728 Points relating to the number of positive Reviews for Caldwell Grange & The Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 15 Positive Reviews ÷ 20.6 = 0.728
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 May 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2017
Welcome to Caldwell Grange. Our home has a fantastic reputation in our local community in delivering outstanding, person-centred, quality care. We provide a range of care including residential care, dementia care, under 65-years' and day care. We look forward to welcoming you to our home and have a range of viewing options available. Please contact us for more information.
Job Title: Deputy Manager
Joined: 2018
My name is Kimberley. I have been part of the team for six years and was promoted to Deputy Manager two years ago after working as a Care Team Leader. I love that no two days are the same, and I am always learning something new. It’s incredibly rewarding to work in a home where I know residents are receiving the highest standard of care, and seeing them happy brings me so much joy.
Before starting my career in care, I worked as a hairdresser, which gave me a strong foundation for connecting with people. Outside of work, I enjoy walking my dog, Cooper, and spending quality time with my family.
Job Title: Deputy Manager
Joined: 2018
Hello, I’m Jenny. I'm the Deputy Manager at Caldwell Grange. I’ve been part of this wonderful team for 7 years, and every day brings new and rewarding experiences. I take pride in supporting our residents and their families, and I truly enjoy sharing fun and meaningful moments with the residents.
I hold Level 2 and Level 3 NVQs, which have equipped me with the skills to provide the best care and leadership possible. Working here is more than a job—it’s a chance to make a positive impact in a friendly and vibrant environment.
Outside of work, I’m a food enthusiast who loves exploring new flavours. I also enjoy outdoor adventures, including walking my dog, downhill mountain biking, and camping. These activities keep me grounded and energised, ready to take on whatever each day brings.
Job Title: Deputy Manager
Joined: 2018
With over six years of experience in the care sector, I am dedicated to creating an environment where residents feel socially stimulated, engaged, and empowered to live with independence and purpose. Promoted to Deputy Manager two years ago, after serving as a care team leader, I bring a wealth of hands-on expertise and leadership to my role.
Before my work in the care industry, I was a foster carer, a role that shaped my commitment to nurturing meaningful connections and providing compassionate support. Outside of work, I cherish time with my family and my four delightful Chihuahuas, who keep life lively and full of joy.
Job Title: Domestic Assistant
Joined: 2023
Hi, I’m Dakot! As a Domestic Assistant at Caldwell Grange, I thrive in our friendly and welcoming environment. I love interacting with the residents, learning about their memories, and discovering their likes and dislikes. Building these connections brings joy to my work every day.
I’m proud to have been recognised as Employee of the Month—a testament to my dedication and positive energy. I believe in bringing laughter and warmth to every moment, whether it’s with residents or my colleagues.
Outside of work, I’m all about staying active and cherishing time with my child and family. Baking delicious treats is one of my favourite pastimes, especially when I can share them with loved ones.
Life is all about creating happy memories, and I’m grateful to be a part of that journey at Caldwell Grange and at home.
