Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley GU15 3XD
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9.7 74 Reviews
  • Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters to residential, respite, nursing and dementia care needs.

Modern designs and well-lit spaces set the stage for an array of amenities at Camberley Heights, including the on-site salon and therapy room and an elegant private dining room to spend time with loved ones and enjoy a special meal. Additionally, film enthusiasts can indulge in the exclusive cinema room.

The team recognise that looking for a care home can be overwhelming, many residents opt for short-term respite breaks, giving them the opportunity to familiarise themselves with the home and decide if it's the right option for them.

Contact the team to discuss your specific care needs and arrange a visit to discover more about this brilliant care home.

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Care Provided by Camberley Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Chioariu (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 5

Funding & Fees Guide for Camberley Heights Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,800
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,700 – £1,850
    • RESPITE Self-Funded Residential Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,700 – £1,850
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,950
  • (these prices are only a guideline, please contact Camberley Heights Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.


Camberley Heights Care Home - Avery Collection Reviews (74)

Total of 74, showing 1-20
9.7

Camberley Heights Care Home - Avery Collection has a Review Score of 9.7 (9.695) out of 10, based on 23 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 74 reviews.

Overall Experience

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Date Published

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Review from Bradley R (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has settled into Camberley Heights beautifully with the help from all the staff who are all so friendly and nothing is to much for them. They make my Father feel so special and he is loving it. The food is also delicious and a different menu every day and highly recommend having lunch or dinner
as this makes it even more special for my father. The activities are in the morning and afternoon and my father is really enjoying them which is important to get involved in. It is a pleasure to turn up and feels like we are going on holiday as the care home is so luxurious. Thank you to all the staff for looking after my father as he loves it.

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Review from Keith T (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers went above and beyond recently, plaiting mum's hair and making her look well presented and cared for. Also, my thanks to the hairdresser for giving mum a very stylish cut. It made her look 10 years younger. Thank you.

Reply from Anna Chioariu, Manager at Camberley Heights Care Home - Avery Collection

Thank you very much for your lovely feedback. We are very pleased that you and your mum were happy with our care. We strive to provide wonderful care and we are really proud of our team here, at Camberley Heights. Kind Regards, Anna


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Review from Sara B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that our lovely dad has got a room at Camberley Heights Care Home. The facilities and everything we experienced during our tour, were beyond compare to any other care home we visited.
Dad's admission to Camberley Heights and his time spent there since, make this 5 star review, genuinely
deserved and if more could be given, I would.
Dad had to travel over 200 miles to get to care home. We were helped and given advice with how to manage such a long distance move. Two staff members in particular made everything seem less for us.
From the moment we arrive on the floor, all the carers know how dad has been that night or day and have an action plan and daily activities.
I love how the staff engage with dad and they genuinely want the best daily outcomes for him. They truly care and are respectful about his dignity while being mindful about his safety.
The food is delicious and this is really important for dad who had nearly 60 years of living with our mum, who was a terrific cook.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for such a comprehensive and wonderful review, your feedback is appreciated.


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Review from Vanessa P (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since November 2024. The care for her has been outstanding. I can relax knowing that mum is extremely well cared for and looked after. The staff are so efficient. I receive regular updates as to her well being in person or telephone call. The daily activities are so varied and
lots of fun. She always tells me how lovely the food is and how very kind the staff are to her. Mum went through a difficult time which impacted on myself. I reached out to the health team for help and support which resulted in a meeting. All I can say is that they were there for me and my mum, such support and kindness shown by everyone involved. Thank you so very much for everything that you do. I cannot forget the reception staff, always so friendly, helpful, happy and obliging. Thank you everyone.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review, your feedback and comments are greatly appreciated.


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Review from Richard G (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my elderly parents into the Camberley Heights Care Home went extremely smoothly from the assessment on 31/12/2024 to moving into the care home 8th January 2025.
The staff made my parents feel extremely welcome and made the move as easy as possible in terms staff introducing themselves to the
excellent facilities at the home.
It is always a hard decision to move into a care home but this is certainly been the right decision so they receive the care and the safety they need at this time of life.
It provides myself who lives in Australia and my brother who lives in the West Country peace of mind that they are safe and cared for most importantly with dignity and respect.
Thank you to all the staff at Camberley Heights Care Home who have helped my parents transition to their new home.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you very much for your kind words and taking the time to complete this review for us, it is very much appreciated.


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Review from Deanne W (Partner of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner spent 7 weeks at Camberley Heights and he received the best care by a wonderful, professional team of doctors, nurses and carers. They are truly amazing and provided so much kindness, support and dignity to my partner, myself and his daughter. I would highly recommend Camberley Heights.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete a review for and thank you for the wonderful feedback.


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Review from J H (Daughter-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Camberley Heights for almost 2 years. She has settled in very well due to the lovely staff that look after her. The entertainment staff are especially fantastic and take great care and attention of all their guests to include them and make them feel safe and at home. Thank
you.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review, your feedback is important to us. We appreciate your comments and are pleased to hear your mother in law has settled in well, we enjoy caring for her.


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Review from Annette C (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the care home on 16/09/2024 for Dementia care, and the care has been excellent. I have no concerns at all and am happy she is getting the best care possible. The nursing care on the dementia floor is remarkable, and Mum is very happy with them all. The facilities in the home are excellent
and the food is delicious, we can eat with Mum in the restaurant which we do every so often.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review for us and with such lovely comments and feedback. We will be sure to share with all the team. We very much enjoy having your mum here to care for.


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Review from Lesley R (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been in Camberley Heights Care Home for about 3 months, but in that short time we have both been very impressed with the facilities in the home, the care that he receives daily, the quality and variety of food, how clean and tidy the building is kept and all the staff from the receptionists,
general staff, care assistants and nurses. Unfortunately dad is not able to take full advantage of all the activities, but the care staff are gradually getting him to leave his room and go to the restaurant most days. We have also both been made to feel very welcome by the staff and are updated weekly on dad's medical condition.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete a review for us, we appreciate your feedback and are pleased your dad is making good progress here.


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Review from Rob T (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are sharing a room in Camberley Heights Care Home and over the first month they have found the staff to be very friendly and accommodating. The Avery team were very keen to integrate my parents into the day to day activities and socialise with the other residents which has made my parents
feel settled in a relatively short period of time. It was always a concern that they would struggle with the move from their house but we couldn't have hoped for a smoother transition. It is also a great place for us all to visit and spend time with my parents with lovely reception staff greeting you and offering coffee and nibbles. During our visits there are regular carers and nurses popping in and checking on my parents, even taking time to say hello or goodbye at the start or end of their shifts.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review and for sharing your wonderful feedback. We are so pleased to hear your comments, your feedback is valuable and will be passed to the rest of the team.


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Review from Martine A (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Camberley Heights Care Home now for 2 and a half years. She didn't want to go into a home but when I showed her around she fell in love, as its more like a hotel than a care home. She was moved to the Lodge in January 2024 as her Alzheimer's is progressing, it was a hard transition
but she is very settled now. She always has a smile on her face and never complains about anything. She enjoys the food and has made some friends. The entertainment staff are an absolute delight and get mum involved in all the activities, the hardest thing for her when she moved in was finding things to do (she was not one to sit around watching TV) so I am eternally grateful to them getting her involved in activities. All the staff are very friendly and always keep me updated with her care needs.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for your amazing feedback, we really appreciate and value your comments. We love looking after your mother and having her here with us.


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Review from Ian G (Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food menu's much better this month.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to leave a review and for your feedback; we value the opinions of our residents. Our menus are regularly reviewed to ensure a good variety is on offer to all of our residents.


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Review from J S (Goddaughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the level of care, accommodation, and catering over the course of the eight days I spent visiting my Godmother.
As I live abroad it was a relief to know she is being well looked after.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the quality of care the team at Camberley Heights has shown when you visited your Godmother. We are very proud of our home and very pleased to hear that it has given you reassurance that she's being looked after so well. Your comments are greatly appreciated.


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Review from A B (Private Carer of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating and friendly staff.
Resident cats are a lovely addition and they are very welcoming.
The home is set out with plush seating areas and large well-lit walkways.
There is a lovely atmosphere in the home.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the team at Camberley Heights. We are very proud of our home and very pleased to hear that it's given you pleasure and enjoyment every time you visit us.


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Review from Amanda F (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Camberley Heights in 2022 into The Lodge and she was made very welcome from her first day. Mum is enjoying her life and everything that this wonderful care home has to offer. The staff are very caring and treat Mum with respect and dignity. Family members are made to feel very welcome
when they visit by the friendly staff. The care home always looks clean, tidy, and well-maintained. Mum often tells me that she is very happy there, the food is wonderful, and that I could not have chosen a better place for her to live in.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the team at Camberley Heights. We are very pleased to hear that Camberley Heights has reassured you that your loved one is safe and well cared for and we're making a difference to your mum's daily living.


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Review from B F (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Why provision an 'every day' - 'all-comers' coffee machine from a company in northern England? It took some 3 weeks for an 'engineer' to arrive to repair it. The same basic situation at the end of last year!
The food provision for diabetics; desserts are sugar-free ice cream and yoghurt but then -
there are no British staff in the "cooking department!" I have asked the catering manager himself - but nothing!
The 1st floor breakfast area, a problem identified weeks ago. Waitresses have to journey to the ground floor kitchen to order 'cooked breakfast' a simple intercom would suffice - but wherefore management? - again, after weeks and weeks with no change and no progress.

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Review from P N (Wife of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Camberley Heights is a beautiful home, very clean, the meals are very variable and my husband enjoys every meal. All the staff are so helpful and extremely attentive to my husband and his needs. Currently unable to join in with activities, unfortunately.

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Review from Erma A (Respite Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a wonderful experience being at Camberley Heights. I was very happy there and was sad to leave. I received excellent care and will recommend Camberley Heights Care Home to all my friends.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for your lovely review, we are very proud of our home and all the staff work to make sure all residents receive the best experience.


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Review from M S (Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I moved here, I wasn't sure but they made me feel so welcome. Now I know that I am in the right place. Everything is fabulous.
I cannot see any person who is not friendly. We have a cat that is so friendly and it gives me pleasure. My friends when they visit are always praising Camberley Heights
as they are so good.

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Review from Christine S (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with all the help and care that I receive in Camberley Heights, most staff are very caring and helpful.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Camberley Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Camberley Heights Care Home - Avery Collection is calculated as follows: ( (203 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Heights Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Cristy

Cristy Jones

Job Title: General Manager

I am a registered nurse and have been working in the care industry for the last 13 years. I trained as a nurse in the Philippines and completed my overseas nurse program(ONP) in the UK in 2014. My hospital placement was at The Royal National Orthopaedic Hospital for a period of 6months as part of the ONP requirement.
I then worked as a care assistant in the dementia neighbourhood at Signature at Fleet in 2009 whilst I was waiting for my eligibility to work as a nurse in the UK following registration with NMC.


When I am not working I love running, going to the theatre, travelling, catching up with friends, nature walks and being active outdoors.


Frequently Asked Questions about Camberley Heights Care Home - Avery Collection

What types of Care is Camberley Heights Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Camberley Heights Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Camberley Heights Care Home - Avery Collection have?

There are 14 Single Rooms and 43 Couples/Companion Rooms.

What are the Facilities & Services at Camberley Heights Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Camberley Heights Care Home - Avery Collection to the centre of Camberley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.