Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley GU15 3XD
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9.7 74 Reviews
  • Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters to residential, respite, nursing and dementia care needs.

Modern designs and well-lit spaces set the stage for an array of amenities at Camberley Heights, including the on-site salon and therapy room and an elegant private dining room to spend time with loved ones and enjoy a special meal. Additionally, film enthusiasts can indulge in the exclusive cinema room.

The team recognise that looking for a care home can be overwhelming, many residents opt for short-term respite breaks, giving them the opportunity to familiarise themselves with the home and decide if it's the right option for them.

Contact the team to discuss your specific care needs and arrange a visit to discover more about this brilliant care home.

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Care Provided by Camberley Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Chioariu (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 5

Funding & Fees Guide for Camberley Heights Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,800
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,700 – £1,850
    • RESPITE Self-Funded Residential Care £1,650 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,700 – £1,850
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,950
  • (these prices are only a guideline, please contact Camberley Heights Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.


Camberley Heights Care Home - Avery Collection Reviews (74)

Total of 74, showing 41-60
9.7

Camberley Heights Care Home - Avery Collection has a Review Score of 9.7 (9.695) out of 10, based on 23 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 74 reviews.

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Date Published

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Review from Elizabeth B (Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the nursing staff are first-class. I am happy here and pleased with my treatment.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We pride ourselves on the quality of our staff and are delighted to hear your feedback.


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Review from Norman B (Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides very well; the facilities I was looking for to enable me to share an apartment happily with my wife who has vascular dementia.

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Review from J B (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoy living here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We are delighted that you chose Pembroke House for your home, and have settled in and made new friends.


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Review from M W (Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am enjoying myself at Pembroke House. I would recommend it to other people.

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Review from F H (Respite Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very funny, polite and competent in all aspects. Any queries are dealt with immediately to our satisfaction.


We have no hesitation in recommending care at Pembroke House, Camberley.


Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We pride ourselves on the quality of our staff, and, it's always good to hear from residents, that the quality shines through.


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Review from Shirley L (Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the home responded very well with the PM's request.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. Very much appreciated.


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Review from M P (Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy it here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words, much appreciated, by all the team at Pembroke.


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Review from G P (Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience here has been very enjoyable.
The staff are always helpful, and nothing is too much trouble for them.
I have enjoyed the outings that the wonderful activities team have put on.
Overall I am in the best place.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. It is lovely to hear that you enjoy the outings, and assure you of our commitment to ensuring your continued enjoyable experience.


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Review from S B (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, and the staff look after us very well.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review. It makes our job worthwhile knowing our residents feel safe and cared for.


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Review from L L (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words, we are delighted that you are happy with life at Pembroke House.


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Review from J M (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff excellent.
Facilities adequate.
Location is excellent.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for choosing Pembroke House. It is lovely to see a resident settled and happy.


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Review from M B (Wife of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from Jacqueline O (Sister of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home and the staff wonderful.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review, it's much appreciated.


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Review from Barbara J (Friend of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend (of over 50 years) was found unable to return to her own home after our extensive period in hospital following a fan. After research, we discovered Pembroke House. The same friend is now cheery, positive and quickly settled into a situation she always rejected! Pembroke House is impressive.
It finds a way to be "homely" whilst satisfying every need in a stylish way. (The staff could be described with the same words). Well done!

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind review Barbara, much appreciated.


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Review from Jane C (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Pembroke House for a week, however, it's clear to see that all the staff are friendly, professional and sensitive to his needs. From the first phone call, all the questions and arrangements have been centred on Dad, his likes and needs. I am already becoming his daughter again and
just visiting rather than being his carers, a burden has been lifted. Thank you.

Reply from Tony Dunne, C L M at Camberley Heights Care Home - Avery Collection

Thank you for your kind words Jane. We are pleased your dad has settled into life at Pembroke, and lovely to hear your comments.


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Review from A E (Wife of Resident) assisted by family/friend published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in Pembroke House. The family and I feel so lucky. The staff treat him with respect and going beyond what they have to do and showing great kindness and patience. I am made to feel very comfortable always offered a cup of tea or coffee on arrival which is appreciated after a bus ride.
The
staff have become our friends any problems we know we can phone and they will sort it.
I thoroughly recommend this home.

Reply from Tony Dunne, C L M at Camberley Heights Care Home - Avery Collection

Thank you for your review. I shall pass your kind comments on to our staff.


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Review from G J (Grandson of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In November my grandad (99) took a nasty fall with examinations pointing towards a suspected heart attack and as a result of the fall, he sustained some inhibiting injuries.
My wife suggested Pembroke House for respite holding it in high regard, I thought Grandad wouldn't agree as he is so fiercely
independent.
He was agreeable with the idea of respite care as he was keen to get the strength back in his legs. He stayed in Pembroke for 2 weeks and thoroughly enjoyed it. He joined in all the activities, gave good reports on the food and delighted with the level of care and love he received from everybody.
For us, it was a great relief to know that he was in safe hands with at least 1 registered nurse being there 24/7. It was also great to come in and visit him in the stunning building with complimentary drinks/cakes for the family. He was definitely living it up in there!
In short, if you’re thinking of re-housing yourself or a loved one into a care home then visit Pembroke House to see for yourself.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind review. It was lovely having your Grandad stay with us, and, he is always welcome to pop in to say hello to the friends he made here.


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Review from Sandra H (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Pembroke House have all been amazing since my 88-year-old father came first for respite care and then as a permanent resident. Dad had only been here for 1 week before he decided he wanted to stay. He saw what excellent care could look like. As a registered nurse myself, I have been beyond
impressed by both the nursing care and the input from the carers. My father has trust in those caring for him. Every member of staff is cheerful, positive and nothing is too much trouble. My Dad is always treated with the utmost dignity.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you Sandra for your kind review. We are delighted your Father has settled into Pembroke so well, and that he has chosen to stay with us!


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Review from E L (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here only a short time and have been made so very welcome by all the staff also the residents. The kindness of the staff are truly amazing, nothing is too much trouble. Quite outstanding are the meals absolutely delicious and served looking as wonderful as they taste. I am looking
forward to partaking in some of the very varied activities and outings that are on the programme.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your lovely review. We are delighted to welcome you to our community.


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Review from Diane G (Wife of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be both kind and helpful to myself and my husband, nothing is too much trouble for them. My husband has settled into his new home very well and it is a pleasure for me to visit him.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you, Diane, for your kind words and review. It is lovely to see how well your Husband has settled here at Pembroke House.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Camberley Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Camberley Heights Care Home - Avery Collection is calculated as follows: ( (203 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Heights Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (1)

Cristy

Cristy Jones

Job Title: General Manager

I am a registered nurse and have been working in the care industry for the last 13 years. I trained as a nurse in the Philippines and completed my overseas nurse program(ONP) in the UK in 2014. My hospital placement was at The Royal National Orthopaedic Hospital for a period of 6months as part of the ONP requirement.
I then worked as a care assistant in the dementia neighbourhood at Signature at Fleet in 2009 whilst I was waiting for my eligibility to work as a nurse in the UK following registration with NMC.


When I am not working I love running, going to the theatre, travelling, catching up with friends, nature walks and being active outdoors.