Cannock Specialist Care Centre

Cannock Road, Cannock WS11 5BU
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9.3 12 Reviews
  • Cannock Specialist Care Centre, Cannock
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Care Provided by Cannock Specialist Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 89 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Person in charge
  • Joanne Swain (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)

Facilities

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Cannock Specialist Care Centre Reviews (12)

9.3

Cannock Specialist Care Centre has a Review Score of 9.3 (9.287) out of 10, based on 12 reviews in the last 2 years. Over all time Cannock Specialist Care Centre has 12 reviews.

Overall Experience

  • 11
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  • 1

Date Published

12
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Review from Becky H (Granddaughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care-home is phenomenal, one staff member impaticular who looks after my grandad she goes above and beyond for him, aswell as myself and nan and any visitors that come to see him.
The place is spotless and the staff are so lovely and very helpful.
Can highly recommend.

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Review from Lisa S (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came here from hospital for assessment in December 2023 and became a permanent resident in June last year. Mom's dementia is very advanced and her needs are complex she has a 1:1 in place to safe guard her and others. I can't thank the team at Cannock Specialist Care Centre enough for the love,
care and support they give mom on a daily basis. This is the 3rd care home mom has been in and she really has struck gold , from management, to nurses, carers, activity coordinators, housekeeping, laundry, reception and maintenance each and everyone of them treat mom like one of the family. The love and care mom gets is outstanding even when she is having a difficult day and is not easy to manage. The unit mom is on, has an amazing manager that mom clearly loves which is testament to the care and compassion she shows to mom. The facilities are excellent, the activities are amazing and despite mom being unable to join in very much anymore she is always encouraged. An outstanding care home .

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Review from C S (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since March 2024 after being placed there to be assessed since leaving hospital in February 2024. Although he has deteriorated dramatically due to his illness, I feel the staff have done all they can to support and care for him. Lots of activities in place and a really big effort
with all the key celebrations across the year. The entertainment at Christmas was really good and my mum really enjoyed it too during our visit. I ring frequently, updated with how he has been and they have good contact of any issues arise in between. He has a one to one all the time and this works as they know keeping a slight distance reduces risk if getting agitated. They spot if he needs extra help. Special mentions must go to two staff members in particular who are brilliant with him. They keep him calm; I can see that my dad really respects them. The food - really good! facilities -modern, spacious - big consideration for us - space to wander - big corridors, huge room en-suite lovely reception lounge.

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Review from J B (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital for assessment. Can not be more relieved that my mum was placed here. The care and support is very good. Lots of engaging and wonderful activities. Mum tells me the food is good. The staff are caring and do a great job.

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Review from Barbara E (Cousin of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin had been at the care home for 12 months when he passed away on Thursday. Whilst at the care home David has received very good care, the staff have supported him even if on occasions his dementia led to him shouting at them. There were always refreshments for us when we visited and it was no
trouble for us to go and make a cup of tea for him. The care on the day he died was second to none, the whole team was so supportive and kind. Thank you so much for the care you gave to our loved one.

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Review from Louise W (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 7 weeks for assessment. The care she has received since being here has been outstanding. All staff at all levels and responsibilities are happy, friendly and kind. The management has an open-door policy and are always there to talk to the relatives. They are wonderful and extremely
helpful. The laundry team and domestic staff do a great job, keeping everything looking and smelling fabulous. The home provides fabulous stimulating activities twice a day. This puts a smile on my mum's face - one that I haven't seen in previous months. She is cared for and provided for, I couldn't ask for a better place for her to be. They do it all, even the little personal touches - such as providing her with a home-baked cake, singing to her and putting a banner on her door for her birthday, these make all the difference. I will be very sad if my mum has to move from this amazing place. Thank you to everyone there for making it such a wonderful home.

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Review from Pamela E (Wife of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Cannock Specialist Care Centre since February 2024. I can honestly say he has settled in well. He looks happy and has gained weight since he arrived there. I am so happy with the care he has received. The manager is always available if we have any concerns. One staff
member is amazing and works hard doing activities for the residents. The carers are doing a wonderful job and are kind and caring. So far I have nothing negative to say. I am just happy we found this home for my husband. Thank you so much for everything you are doing for my husband I appreciate it.

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Review from Patricia L (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at this home since February this year. I am pleased to say that he settled in straight away which amazed us all as he was very unsettled before joining here. The home itself is beautiful, spacious bedrooms with kitchenettes and en-suites with lovely soft furnishings. The entertainment
is on most days of the week and they do a fab job of getting the residents to take part they all seem to enjoy it and look very happy as does my dad. The carers are so lovely and look after the residents well, they are always happy when we see them, and can't fault the care and love they show my dad. Thank you so much to the management and carers here we are very grateful for what you do.

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Review from Sarah S (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the Cannock Specialist Centre since February. Since being at the home, as a family, we have been able to take comfort in the fact that Dad is in the best place and receiving quality care. We feel listened to and empowered to make decisions in his best interests. The manager takes
the time to see us and to ensure that we are happy with the care provided. The staff are thoughtful, and caring and treat Dad with dignity. Dad has significant needs with his Alzheimer's however the inclusive practice means he is involved in daily activities. A member of staff in particular you are one in a million and the residents are so lucky to have you. Dad has regained his weight with the food on offer, the nursing team has proactively engaged with his medication and has reduced them where appropriate. I cannot praise this home enough and I highly recommend it. It has given us the home-from-home feeling that we love and we are very grateful to all the staff at this beautiful home.

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Review from Lisa V (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What an awful place. My mom had to stay here for 8 weeks. Upon arrival the place looks amazing, all mod cons and beautiful furnishings, believe me it is a case of fur coat no knickers.
Mom was there for rehabilitation after breaking her hip and was a high risk of falls, after 72 hours her 121 was taken
away, she “fell” and badly bruised her face, I am still waiting to see the accident form as no one could seem to explain what had happened, the bruises stayed for about 3 weeks in which time she had 4 more falls and was finally given her 121 back.
I say 121 but they were just sat on the phone not talking to her at all. Mom was rarely dressed which is not like her at all, there were a couple of times when I got there early afternoon and she was still lying in her bed and hadn’t been washed and had her own poo in her fingernails, absolutely disgusting so I washed her. She was slowly but surely losing her identity and dignity, I was so relieved when she finally moved to her new home.

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Review from Neil B (Brother of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Cannock Specialist Care Centre since February and has settled in very well. The rooms are like a 5-star hotel, with fresh home-cooked food and although there are a lot of staff on duty they are always pleasant and polite.
My sister enjoys joining other residents for
daily group activities and her favourite is bingo.
It's nice to see that the team genuinely cares and they are very approachable, this includes the management.
It's comforting to know that my sister is happy and well looked after and I would recommend the home to others.

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Review from E H (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in the care home for several months now and I could not be happier with the care she receives. All the staff are caring and have so much time/compassion for my Mom it has been very reassuring to all the family. The staff have shown patience and understanding with some of my Mom's complex
needs. The environment is always clean and welcoming. The facilities are exceptional, there is everything my Mom could need. When I asked to speak with management this was actioned promptly and my questions were answered in detail and followed up.

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Current Review Score: 9.3 (9.287)

Overview of Review Score

The Review Score of 9.3 (9.287) out of 10 for Cannock Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Cannock Specialist Care Centre is calculated as follows: ( (121 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 139 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.618 Points relating to the number of positive Reviews for Cannock Specialist Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 11 Positive Reviews ÷ 17.8 = 0.618

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Cannock Specialist Care Centre

What types of Care is Cannock Specialist Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cannock Specialist Care Centre have?

There are 89 Single Rooms.

How far is Cannock Specialist Care Centre to the centre of Cannock?

0.7 mile(s) as the crow flies, distance by road may be significantly further.