Visitors welcome to Caraway House when the Marketing Suite opens in early 2024.
Car parking is available onsite for visitors.
Caraway House Care Home has a Review Score of 8.6 (8.619) out of 10, based on 4 reviews in the last 2 years. Over all time Caraway House Care Home has 4 reviews.
Review from Martin G (Son of Resident) published on 27 March 2025
Submitted via Postal Card •
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Reply from Michelle Murchan, Home Manager at Caraway House Care Home
Thank you so much for your kind words and recommendation. We are so pleased to get this feedback as we only want the best for the residents who live here. We are so privileged to have supported and got to know your father.
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Review from Lorna E (Next of Kin) published on 12 March 2025
Submitted via Website •
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Reply from Michelle Murchan, Home Manager at Caraway House Care Home
Thank you so much for taking the time to leave a review. We are so pleased to hear that you are so happy with the home.
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Review from Debra C (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card •
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Reply from Michelle Murchan, Home Manager at Caraway House Care Home
Thank you for your lovely review and it has been such a privilege looking after your mother. We have enjoyed seeing her get more involved in the activities and she was key in getting the Christmas decoration up. We are so happy to hear that she is enjoying her time with us.
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Review from Jane W (Daughter of Resident) published on 14 January 2025
Submitted via Website •
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Reply from Michelle Murchan, Home Manager at Caraway House Care Home
Thank you for your kind review and it was our pleasure to support your mum whilst she was recovering. We are so delighted that she enjoyed her time with us and would love for you and your mum to stay in touch and feel free to pop in for a cuppa and cake anytime.
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The Review Score of 8.6 (8.619) out of 10 for Caraway House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Caraway House Care Home is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.661 Points relating to the number of positive Reviews for Caraway House Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 4 Positive Reviews ÷ 14 = 0.286
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 31 Mar 2025
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Job Title: Interim Home Manager
Joined: 2024
Michelle brings a wealth of experience to Caraway House Care Home as the Home Manager.
Job Title: Clinical Manager
Our Deputy Clinical Manager Justine graduated from Bucks New University in 2009, she went on to complete her Nurse Prescribing qualification in 2014.
In 2015, Justine set up a Homeless Health Service in London, where she won the Nursing Times Award for the best Community Project.
In 2019, Justine was awarded the title of Queen’s Nurse, this is awarded to Nurses, who demonstrate the highest standards of care in the community.
Justine joined Selsey Medical Practice in 2020, where she covered all aspects of care as an Independent Nurse Prescriber; alongside that role, Justine also carried out the weekly Ward Rounds, supporting all the local Care Homes.
As the Clinical Deputy Manager of Caraway, Justine is looking forward to overseeing the nursing team and ensuring Caraway House delivers high-quality care to all our residents, she will be working very closely with the Registered Manager, supporting the management of the business, the teams within it, and the quality of care being delivered to our residents.
Job Title: Business Administrator
Joined: 2023
Our Business Administrator Sarah is an efficient and versatile colleague.
Having dedicated the past 14 years working for the NHS achieving Management level, she has great people skills, showing compassion, empathy and being proactive in helping people. With extensive experience working within General Practice Sarah has led teams and supported colleagues through their career progression and implementing training. Continuously strives to support her team members and service areas to provide competent and resourceful service and is dedicated to maintaining these standards for Caraway House.
Sarah has achieved qualifications in Business and Finance, along with her recent Graduation having completed her CIPD Level 5 qualification in human resources.
Job Title: Wellbeing & Activities Lead
Trena is an enthusiastic colleague, who always strives to achieve a very high standard in whatever she does.
She has the ability to lead and motivate others and has good communication skills. With 16 years of experience in the care sector. Trena has worked within a team to support adults with learning disabilities and has been dedicated to making a difference in the resident's lives. Trena is efficient and highly organised and will continue to demonstrate her skills and knowledge, previously gained to give 100% to her role for Caraway House.
Job Title: Head Chef
Our head chef Chloe is a very passionate and highly experienced chef, who has worked within the catering industry for over a decade. Her attention to detail and professionalism enable her to implement and create a wide range of international and traditional dishes. Not only is she passionate about the food she creates she is also considerate about the sustainability and environmental impacts of her catering.
Chloe believes the kitchen is the heart of the home and ensures she understands the needs and expectations of every resident. She ensures that the dietary and nutritional requirements are at the front of every dish. Chloe believes in the importance of eating with dignity and tailoring meals to the personal preference of each resident.
Job Title: 2nd Chef
Our second chef Dom has been working in kitchens from the age of 15. Dom’s first job was as a kitchen Assistant from doing this it did not take him long to decide he wanted to be in this industry and he loved the experience he gained from doing this role.
Dom then went on to work as a chef at the Far Butcher Restaurant at Good Wood this restaurant was a 2AA Roset Restaurant.
Dom is very self-motivated with a good knowledge and understanding of preparation and presentation with a focus on traditional favourites.
As the Second Chef Dom takes pride in his work and diligent care to ensure daily meals are prepared as to our resident’s requirements. He is highly organised and has excelled at working closely and supporting the Head Chef. Dom ensures the effective running of the kitchen. Dom is very excited to be working here at Caraway House and is looking forward to being able to come to work every day and enjoy what he loves doing, cooking outstanding meals for our residents.
Job Title: Maintenance Manager
Our Maintenance Manager Mike is a very skilled colleague. Having the experience of managing a garden building company. Mike has also been doing general building for many years he has turned his hands to building extensions and done some roofing in his time in the building trade.
Mike had a career in designing and selling solar panel systems, his skill set does not end there. Mike spent a few years designing, building and selling garden rooms and log cabins.
Mike is very excited about the opportunity to be part of the Team here at Caraway House and to show and grow his knowledge he has already demonstrated how confident he is in maintaining such a big building and supervising and ensuring that the team are following safe work practices.
Mike has a passion for ensuring the home maintains high standards and all maintenance is kept up to date.
Job Title: Head Housekeeper
Our Head Housekeeper Jodie has started her career as a housekeeper, privately cleaning people's houses for 8 years, this will be Jodie’s first experience working in a care home; she already has demonstrated her passion for ensuring that the home maintains the highest levels of cleanliness. Jodie will take pride in creating a charming atmosphere for our residents throughout the home including in their bedrooms. Jodie is looking forward to managing the housekeeping team and ensuring that cleaning does not get in the way of the resident’s day-to-day experience at the home.
Job Title: Senior Registered Nurse
Dawn started her career in 2009 when she qualified as a children’s Nurse previously she had worked as an HCA with children with complex disabilities. Dawn then went to university she worked for the NHS in the children’s ward, day surgery, outpatients and the assessment unit.
Dawn qualified as a six-step EOL Nurse in 2019 through St Wilfreds Hospice. Dawn then worked as a Clinical lead and then a Deputy in 2021 she went on to be a Registered Manager and completed NVQ level 5 leadership for Management.
Dawn is a very dedicated member of our team at Caraway House she strives to make each resident feel special and offer a good standard of nursing care.
She will provide physical and emotional support for the residents at Caraway House, she has a lot of experience within the care industry and is looking forward to delivering the best nursing care she can.
Job Title: Senior Care Assistant
Laura has worked in the care industry for over 20 years in various roles and is excited to take on her new role at Caraway House Care Home.
Job Title: Care Assistant
Fiona has worked in care for 25 years, mostly with special needs children & adults, who have a disability. She is looking forward to working with our residents and providing exceptional care around the clock.
Job Title: Care Assistant
Emily started her career in Care in 2016. She has worked towards achieving a Level 3 In Health and Social Care. Emily is looking forward to coming to work at Caraway supporting all our residents and continuing her career in care.