Cascade (Moore House)

55 Mousehold Lane, Norwich NR7 8HL
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8.8 2 Reviews
  • Cascade (Moore House), Norwich
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Care Provided by Cascade (Moore House)

  • Primary Care Categories
  • Learning Disability
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 6 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Profound & Multiple Learning Disabilities

Good to Know

  • Person in charge
  • Nicola Oates (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (6)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023

Funding & Fees Guide for Cascade (Moore House)

  • Funding Types Accepted
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
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Cascade (Moore House) Reviews (2)

8.8

Cascade (Moore House) has a Review Score of 8.8 (8.807) out of 10, based on 2 reviews in the last 2 years. Over all time Cascade (Moore House) has 2 reviews.

Overall Experience

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Date Published

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Review from Sarah G (Mother of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm thrilled with how well my son has settled in to Moore House. I'm impressed with how the staff have taken on board suggestions from his school and from me. Knowing him is so important to understanding him and being able to support him. The staff have done a fantastic job of getting to grips with
his sensory motor exercise program. This is a key method to helping him regulate his body and behaviour. His carers have introduced him to lots of new experiences, such as rock climbing and animation art. He is really blossoming!
I sometimes feel that there are loads of different staff members, and I hope they can all get to know him well enough. I realise that Moore is a brand new home, so I'm sure this will settle down. I feel confident that I can always talk to the manager and team leaders who do seem to understand his needs well.

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Review from M H (Father of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is managed effectively and efficiently by the registered managers/ senior team leaders. Our child is enabled to build trusted and secure relationships with adults looking after them. The leadership team encourage staff to understand signs of anxiety/disquiet and provide support. They seek to
understand triggers for behaviour. Positive behaviour is praised. They recognise the need for clear, consistent boundaries e.g. around food and seek to pass that knowledge to all staff. Our child has been able to develop an appropriate sense of belonging and permanence. They are supported to develop independence whilst protecting themselves from being in unsafe situations. Despite challenging behaviours, there has been access to a range of social and recreational activities. Our child is treated with respect and encouraged to develop skills and strategies to manage their own feelings.
Regular contact with family and friends is encouraged and staff work proactively with us as parents.

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Current Review Score: 8.8 (8.807)

Overview of Review Score

The Review Score of 8.8 (8.807) out of 10 for Cascade (Moore House) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Cascade (Moore House) is calculated as follows: ( (16 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Cascade (Moore House) is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 2 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Cascade (Moore House)

What types of Care is Cascade (Moore House) registered for?

Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cascade (Moore House) have?

There are 6 Single Rooms.

What are the Facilities & Services at Cascade (Moore House)?

Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cascade (Moore House) to the centre of Norwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.