Double apartments are available at £2600 per week.
Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit. WCS Care also has a relatives' gateway so relatives can login to care notes remotely from anywhere and keep in touch (where relevant consents in place).
Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.
Castle Brook has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Castle Brook has 50 reviews.
Review from Deen H (Resident) published on 5 December 2024
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Reply from Kate Bradshaw, Home Manager at Castle Brook
Thank you for taking the time to leave a review for us - we really appreciate your feedback. It's our pleasure to care for you.
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Review from L F (Respite Resident) assisted by family/friend published on 6 September 2024
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave us a review and for your kind words - we're glad to hear you had a pleasant experience. It was our pleasure caring for you, and we'd be happy to see you again in the future. Best wishes.
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Review from Jane G (Daughter of Resident) published on 4 July 2024
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave a review for us - we appreciate your feedback. Kind regards.
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Review from Pippa L (Daughter of Resident) published on 4 July 2024
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave a review for us. We're pleased that Dad has settled with us now. Your feedback has been shared with the team. Kind regards.
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Review from John H (Son of Resident) published on 27 February 2024
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave us a review. Your feedback means a lot and it's our pleasure caring for your mother. I'll share your comments with the rest of the team. Best wishes.
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Review from Jackie B (Daughter-in-law of Resident) published on 14 February 2024
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you so much for taking the time to leave us a review and for your lovely feedback - it means a lot. I'll share your comments with the rest of the team. Best wishes.
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Review from Yvonne M (Friend of Resident) published on 27 December 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave us a review - we really appreciate your lovely feedback. Best wishes.
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Review from A M (Son of Resident) published on 27 December 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you so much for leaving us a review and for your kind words. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.
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Review from Jim L (Husband of Resident) published on 26 December 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave us a review - it means a lot and we're so pleased you feel your wife's settled in well. I'll share your feedback with the team. Best wishes.
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Review from K H (Daughter of Resident) published on 25 December 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for leaving us a review. We really appreciate your kind feedback and are so pleased you feel your father's settled in well. Best wishes.
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Review from J S (Daughter-in-law of Resident) published on 14 December 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for your lovely feedback. I'll share your comments with the team, who I know will appreciate hearing your comments. I'm very pleased to hear that you enjoyed the Christmas party - we do like a party at Castle Brook and the team always work so hard to make these occasions special for everyone. Best wishes.
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Review from Mark W (Son of Resident) published on 19 October 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for taking the time to leave a review for us. We really appreciate your comments which I've shared with the rest of the team. Kind regards.
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Review from Helen B (Daughter of Resident) published on 11 October 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for your review. We really value direct feedback and as a learning organisation are always open to understanding how we can support the people we care for better. Kind regards.
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Review from Samantha W (Granddaughter of Resident) published on 11 September 2023
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Reply from Kate Bradshaw, General Manager at Castle Brook
Thank you for leaving us such a warm review. I'll share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.
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Review from F W (Daughter of Resident) published on 29 June 2023
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Reply from Jo Bullingham, General Manager at Castle Brook
Thank you so much for taking the time to leave us a review and for your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.
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Review from Keith H (Guardian of Resident) published on 8 June 2023
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Reply from Jo Bullingham, General Manager at Castle Brook
Thank you for taking the time to leave us a review and your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.
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Review from John D (Son of Resident) published on 19 May 2023
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Reply from Jo Bullingham, General Manager at Castle Brook
Thank you so much for leaving us a review, we really appreciate it. I've shared your comments with the team who always value feedback on the care they provide. Best wishes.
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Review from Julie P (Daughter of Resident) published on 19 May 2023
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Reply from Jo Bullingham, General Manager at Castle Brook
Thank you so much for leaving us a review and for your lovely feedback. We're so pleased you feel your mum's settled in well since moving into her new home. I'll share your comments with the rest of the team. Best wishes.
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Review from Sandra R (Daughter of Resident) published on 15 May 2023
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Reply from Jo Bullingham, Home Manager at Castle Brook
Thank you for taking the time to leave a review for us. We've recently stopped using external agency staff because we have introduced a new Mobile Carer role to the company. These experienced team members work across a number of our homes where they are needed, getting to know residents and teams in these homes and provide continuity of care. They receive comprehensive training, are familiar with our systems and align with our values. That said, I'm sorry you had a poor experience on your recent visit and we didn't meet our own care standards. I can assure you I will be doing some reflective practice using your valued feedback.
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Review from R H (Brother-in-law of Resident) published on 27 April 2023
Submitted via Website •
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Reply from Jo Bullingham, General Manager at Castle Brook
Thank you for taking the time to leave your feedback for us. Hopefully we've now managed to resolve your problem of logging on to the relatives' gateway, but if you struggle with this again please ask any member of the management team who'll be able to show you how to find it again. As a registered charity we don't have an owner as such, but whenever you and I chat if there's anything you'd like me to let our Executive Team or Board of Trustees know I'd be more than happy to pass feedback on. And if you're visiting when they're also in the home I can connect you if you'd like to speak to them directly. Very best wishes.
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The Review Score of 9.8 (9.789) out of 10 for Castle Brook is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.789 for Castle Brook is calculated as follows: ( (209 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 246 Ratings = 4.789
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Castle Brook is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Mar 2025
Please contact the care home to find out about our vacant bedrooms.
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Job Title: General Manager
Joined: 2016
I'm the General Manager for Castle Brook and have been with WCS Care since 2016.
I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.
I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.