Castle Brook

Common Lane, Kenilworth CV8 2EQ
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9.8 50 Reviews
  • Castle Brook, Kenilworth
Castle Brook is situated in the town of Kenilworth, close to local shops, pubs, restaurants, a bus route, and the castle and provides long-term and respite care for older people.

The home is made up of six households, with each offering its own communal open-plan lounge, dining area and kitchen so that residents benefit from independence with the added support of the care team.

All rooms have ensuite wetrooms, a personalised front door, plenty of storage and the option to have a TV or telephone. Ground floor rooms all have their own patio area. Companion rooms are also available at Castle Brook for couples or relatives wanting to stay together. Outside is a large garden with a specially designed cycle path for a side-by-side bicycle for two, outdoor gym equipment, varied planting which residents and staff take care of, and plenty of places to relax.

The home uses a range of technology to enhance the health and wellbeing of residents including acoustic night-time monitoring and circadian lighting.

The team at Castle Brook designs an active and engaging lifestyle and there is always a lot happening in the home, with regular activities taking place including a weekly choir and church service.

Residents benefit from activities and day trips on the Memory Maker minibus - which relatives are invited to join and there is also a café, cinema, shop, launderette, spa baths and beauty salon offering unisex hairdressing and manicures.

Care Provided by Castle Brook

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kate Bradshaw (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (82)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Castle Brook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
  • Double apartments are available at £2600 per week.


  • (these prices are only a guideline, please contact Castle Brook to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit. WCS Care also has a relatives' gateway so relatives can login to care notes remotely from anywhere and keep in touch (where relevant consents in place).


  • Parking
  • Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.


Total of 50, showing 1-20
9.8

Castle Brook has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Castle Brook has 50 reviews.

Overall Experience

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  • 9
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  • 1
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Overall Experience  Overall Experience 5.0 out of 5

I have lived at Castle Brook for four years. Since my first day here, I have been very happy. I have never experienced anything but love and kindness from all staff and management. I hope the spend my days here until the end of my life.

Reply from Kate Bradshaw, Home Manager at Castle Brook

Thank you for taking the time to leave a review for us - we really appreciate your feedback. It's our pleasure to care for you.


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Overall Experience  Overall Experience 5.0 out of 5

My stay at Castle Brook was for 'respite' which was a very pleasant one. The respite stay was from 11th July to 20th July 2024. The stay was that of a 'hotel' lovely bedroom with en-suite, and the staff, food and quality of care were first class. The staff looked after me very well which made the whole
respite experience a happy and pleasant one. If in the future I require respite care Castle Brook will be my first choice of care home to stay. My thanks to all involved.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review and for your kind words - we're glad to hear you had a pleasant experience. It was our pleasure caring for you, and we'd be happy to see you again in the future. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Staff at Castlebrook have managed my mum's behaviour with diligence and patience doing everything they can to ensure that her dignity and safety are maintained and respected. The communication has been excellent.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us - we appreciate your feedback. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My dad came to Castle Brook when he could no longer live at home safely, it has taken a while for him to adjust. But he has finally settled and is happy. Being in contact with the staff and the floor manager has put my mind at ease when I have my worries, that has been a great comfort. I know my father
is well looked after and he knows that he is safe which is a big thing for him. I applaud the staff that work so hard. And all the Castle Brook team.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. We're pleased that Dad has settled with us now. Your feedback has been shared with the team. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

First impressions when my mother was taken into care at Castle Brook was good and since has moved to be impressive. I can only applaud all the staff we come into contact with, they seem diligent, caring and have the well-being of Mother at the forefront. The home's environment is fresh, welcoming and
open, a credit to all that provide the support. Her care manager is an impressive individual who shows dedication and empathy to help those in her charge.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review. Your feedback means a lot and it's our pleasure caring for your mother. I'll share your comments with the rest of the team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Every time I come up and visit Castle Brook I am so impressed by how lovely and kind the staff are.
The residents look so at home and relaxed and a beautiful environment for them to live in. My dad comes daily to visit his wife and stays all day and has been made so welcome by all the staff, it is
a blessing he can spend this quality time with her here. Many thanks.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you so much for taking the time to leave us a review and for your lovely feedback - it means a lot. I'll share your comments with the rest of the team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

An excellent place. Very beautiful people and care, so grateful this precious lady is taken good care of at this stage of her eventful life. Thank you so much.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review - we really appreciate your lovely feedback. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Castle Brook have supported my mother since the summer. My mother was transferred to the care home from hospital, due to having a fall which significantly impacted her mobility. The staff at Castle Brook showed my mother and our family great compassion at a time that was very worrying for
us. They attended to my mother’s needs and listened to us as a family, by taking into consideration the goals that we hoped to achieve during my mother’s stay. With their support, my mother is back on her feet. We were grateful that the staff encouraged her to spend time with others and socialise, which she had missed out on since being in hospital. Most importantly, the staff considered my mother’s cultural needs and adapted care where possible to meet those. There are great facilities at Castle Brook, and we particularly valued how flexibly we could visit and spend time with my mother. As a family, we cannot thank the management and the staff anymore for all their help and support.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you so much for leaving us a review and for your kind words. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

So happy that we found the right place for my wife who has dementia. It seemed unlikely that we would and that she would settle but she has and appears calmer and happier than for some time. The assessment procedure was carried out with great skill and the move-in went very smoothly with great support
from staff.
The design of the building is excellent... lots of light, space and quiet corners and she enjoys the activities especially the singing sessions.
One of the key strengths is the staff who seem happy to be there and act as a supportive team across the board. They have a very caring and attentive ethos and are responsive to requests and questions. They are also well managed and all this gives me confidence in what has been for both of us a major change. Any problems are picked up and effectively dealt with and notes on the portal help give an understanding of the daily care.
The staff and the village approach give a positive and cheerful feel which lifts spirits all round.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review - it means a lot and we're so pleased you feel your wife's settled in well. I'll share your feedback with the team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My father has settled really well at Castle Brook. The facilities are excellent, and all the staff are very friendly and welcoming.
The staff in Crenel House have been very understanding and supportive of my father and the family, helping us all adjust to his changing needs.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving us a review. We really appreciate your kind feedback and are so pleased you feel your father's settled in well. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law and mother-in-law moved into Castle Brook care home a few months ago and live together in a self-contained flat on the ground floor.
We cannot thank the staff enough for helping them to settle in. They are well cared for and nothing is too much trouble.
The staff are all very good
with my in-laws and with the other residents.
The food always looks lovely and they sometimes go along to the dining room with the other residents and there is often a sing song.
The Christmas party was great yesterday. My in-laws loved it, as did the others. The singer was very good and had everyone tapping their feet and singing along. There is a shop, cinema, hairdressers and a cafe for the residents.
The home is clean and very well run. Castle Brook is a real home from home. We have peace of mind that my in-laws couldn’t be anywhere better. Thank you to all the staff.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for your lovely feedback. I'll share your comments with the team, who I know will appreciate hearing your comments. I'm very pleased to hear that you enjoyed the Christmas party - we do like a party at Castle Brook and the team always work so hard to make these occasions special for everyone. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Mum is being very well cared for by the team on Crenell. She settled in quickly and has built some great relationships. All her care and health needs are met in a warm and friendly environment. There is plenty of activities for her to do and engage in conversations. She loves her church service, choir
and café and friends and family are always able to drop in. As a family, we are so grateful for the emotional support the team have given Mum through some difficult times.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. We really appreciate your comments which I've shared with the rest of the team. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The team who provide one to one care for my dad are simply the best and I cannot thank them enough. They’ve got to know and understand him - he is not always the easiest personality, but I can see he’s happy and settled - it is such a comfort. The home itself is very well designed. We have had one disagreement,
now totally resolved, with management. But I was impressed when positive adjustments and accountability were clearly forthcoming. A very positive, professional attitude to care became evident - thank you to you all.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for your review. We really value direct feedback and as a learning organisation are always open to understanding how we can support the people we care for better. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

We have had the most amazing experience with Castle Brook. My grandmother has never been so happy, well-fed, entertained, looked after and loved. There is nothing the home cannot do to ensure mine and my nan's happiness. We are over the moon with the placement.

Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving us such a warm review. I'll share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My dad is being cared for with kindness, compassion and understanding. It is such a relief to know that he is within a community of people who have taken the time to get to know him so well and treat him with respect at a difficult time in his life. We are all so grateful for the support and care of
the amazing staff at Castle Brook Care Home.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for taking the time to leave us a review and for your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My male relative resident has been at Castle Brook Care Home for five years and has been cared for in all respects throughout. The installed Covid regime was first-class with all staff well-trained in necessary procedures and disciplines. Now that 'normal' times are back and summer is here, there is
a rejuvenated well-being and happiness throughout the home. Social activities are again, well attended and supervised. Personal care, hygiene and meal times are also very well-managed.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave us a review and your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Castle Brook Care Home for four years. During this period, the care she has received has been exemplary in all respects. The staff clearly work with her best interests and welfare at heart.
Food seems to be of a very high quality and certainly sufficient quantity. Management
has proved very efficient and communicates well with me.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for leaving us a review, we really appreciate it. I've shared your comments with the team who always value feedback on the care they provide. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Castle Brook Care Home over a year ago and all the team made my mum feel welcome and at ease.
They run lots of events, such as a weekly church service, singing and visits to places.
Mum has dementia and they have 1/3 of the home specifically for dementia. My mum has made some friends
and enjoys interacting with the staff and the other residents.
The head of care is very attentive to the residents' needs and will go the extra mile to help anyone but there are so many other staff who are so friendly and interested in the residents. There is a happy environment and, where needed, staff are on hand to help anyone.
I am so grateful to everyone at Castle Brook for all the care and attention they give to the residents and particularly to my mum.
Having searched other care homes prior to Mum moving, I was so relieved to find such a lovely place and so unlike anywhere else that I visited.
Mum has fitted in so well - thank you.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for leaving us a review and for your lovely feedback. We're so pleased you feel your mum's settled in well since moving into her new home. I'll share your comments with the rest of the team. Best wishes.


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Overall Experience  Overall Experience 3.0 out of 5

Although the facilities are good, I rarely see them being used.
Agency staff are used, despite what we were told beforehand (I have no issue with agency staff except they obviously don't know the residents. In a dementia care home, I think knowing and understanding each individual's needs is of the
utmost importance). I do feel that the staff would benefit from regular refresher courses.
Generally, good communication when there's been an accident/fall.
Gateway is useful although often mistakes are made (i.e. my mum hasn't got a hearing aid, and neither does she shave!).
The grounds are lovely although we rarely see a resident outside.
Arriving this morning to find Mum in her pyjama top with someone else's skirt and shoes, no underwear, hair brushed or glasses was heartbreaking.
I do feel she's safe, well fed and contented which I guess is the most important thing.
I appreciate you won't want to print these comments which is why I don't fill in these questionnaires, but you did ask!

Reply from Jo Bullingham, Home Manager at Castle Brook

Thank you for taking the time to leave a review for us. We've recently stopped using external agency staff because we have introduced a new Mobile Carer role to the company. These experienced team members work across a number of our homes where they are needed, getting to know residents and teams in these homes and provide continuity of care. They receive comprehensive training, are familiar with our systems and align with our values. That said, I'm sorry you had a poor experience on your recent visit and we didn't meet our own care standards. I can assure you I will be doing some reflective practice using your valued feedback.


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Overall Experience  Overall Experience 3.0 out of 5

Tired of not being able to log on to online portal, it’s supposed to help relatives see how their loved ones are doing, otherwise, the care home is not so bad. Carers are friendly people, floor manager is good and never see the owner.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave your feedback for us. Hopefully we've now managed to resolve your problem of logging on to the relatives' gateway, but if you struggle with this again please ask any member of the management team who'll be able to show you how to find it again. As a registered charity we don't have an owner as such, but whenever you and I chat if there's anything you'd like me to let our Executive Team or Board of Trustees know I'd be more than happy to pass feedback on. And if you're visiting when they're also in the home I can connect you if you'd like to speak to them directly. Very best wishes.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Castle Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Castle Brook is calculated as follows: ( (209 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 246 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Brook is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 24 Mar 2025

Please contact the care home to find out about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Kate

Kate Bradshaw

Job Title: General Manager

Joined: 2016

I'm the General Manager for Castle Brook and have been with WCS Care since 2016.


I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.


I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.


Frequently Asked Questions about Castle Brook

What types of Care is Castle Brook registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castle Brook provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Castle Brook have?

There are 82 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Castle Brook?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castle Brook to the centre of Kenilworth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.