Castle Brook

Common Lane, Kenilworth CV8 2EQ
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9.8 50 Reviews
  • Castle Brook, Kenilworth
Castle Brook is situated in the town of Kenilworth, close to local shops, pubs, restaurants, a bus route, and the castle and provides long-term and respite care for older people.

The home is made up of six households, with each offering its own communal open-plan lounge, dining area and kitchen so that residents benefit from independence with the added support of the care team.

All rooms have ensuite wetrooms, a personalised front door, plenty of storage and the option to have a TV or telephone. Ground floor rooms all have their own patio area. Companion rooms are also available at Castle Brook for couples or relatives wanting to stay together. Outside is a large garden with a specially designed cycle path for a side-by-side bicycle for two, outdoor gym equipment, varied planting which residents and staff take care of, and plenty of places to relax.

The home uses a range of technology to enhance the health and wellbeing of residents including acoustic night-time monitoring and circadian lighting.

The team at Castle Brook designs an active and engaging lifestyle and there is always a lot happening in the home, with regular activities taking place including a weekly choir and church service.

Residents benefit from activities and day trips on the Memory Maker minibus - which relatives are invited to join and there is also a café, cinema, shop, launderette, spa baths and beauty salon offering unisex hairdressing and manicures.

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Care Provided by Castle Brook

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kate Bradshaw (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (82)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Castle Brook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350

  • Double apartments are available at £2600 per week.
  • (these prices are only a guideline, please contact Castle Brook to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit. WCS Care also has a relatives' gateway so relatives can login to care notes remotely from anywhere and keep in touch (where relevant consents in place).


  • Parking

  • Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.


Castle Brook Reviews (50)

Total of 50, showing 21-40
9.8

Castle Brook has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Castle Brook has 50 reviews.

Overall Experience

  • 38
  • 9
  • 2
  • 1
  • 0

Date Published

50
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4
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29

Review from Tracy W (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Castle Brook Care Home for most of February following an illness and having been sent home by the hospital despite being far too weak to be at home without constant care. He was also recovering from delirium and was in a very confused state.
The care he received at Castle Brook was
fantastic and he left in a much better condition and able to live independently.
The staff and management team were so caring and always friendly. The food was varied and, as best as possible, the team adapted to my dad's preferences which was much appreciated.
I cannot say thank you enough for your kindness and care.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for taking the time to leave us a review and for your kind words - it was our pleasure taking care of your dad. I'll share your comments with the team who I know will appreciate hearing your feedback. Best wishes.


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Review from C C (Niece of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. The staff are helpful and friendly. The facilities are excellent and there are plenty of activities available.
It is reassuring to be able to use the online portal as I live some distance from Kenilworth and cannot visit as often as I would like.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for leaving us a review and for your kind words. I'll share your comments with the team who always value feedback on the care they provide.


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Review from Clive R (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class, compassionate care delivered by a team of lovely people.
Well-designed, purpose-built premises which are well-maintained and clean.
A real sense of community and a generous, personalised, private space. Five stars and a bonus star because you always give that little bit extra. We are
extremely grateful for the care and dignity that you provided for mum in her twilight years.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave us a review. We really appreciate your lovely feedback and it was our pleasure taking care of your mum. I'll share your comments with the rest of the team. Best wishes.


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Review from R S (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Despite the best intentions of the staff, we did not have a good experience at Castle Brook (and have since launched an investigation into their standard of care). My mother had just been through an extremely traumatic experience which, coupled with her dementia, left her in an extremely vulnerable
state. Staff were not adequately trained and could not handle complex care and dementia needs. We, as a family, were horrified by the state that we found her in when we came to visit on numerous occasions.
Having said that, I think Castle Brook is a nice care home if your loved one doesn't have complex dementia needs and the staff were, on the whole, kind and willing to help but just didn't have the necessary level of training. We subsequently had to move my mother to another home where they are able to provide the right support for her and she is now much calmer and happier.

Reply from Jo Bullingham, General Manager at Castle Brook

We're sorry to hear that you feel you did not have a good experience at Castle Brook. Having supported a very swift admission for your mother during a period of sudden change for her, it became apparent as we got to know her that her needs were higher than we can provide for as a residential and dementia care home and she needed more specialist/nursing care, which was successfully found for her within 10 days. During her stay, we supported the healthcare team to assess her needs and provided one-to-one care (something we do not provide as standard) to support her. We're pleased to hear that she has now settled well at her new home.


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Review from Stephen B (Son of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled from Australia to visit my mother, all of the staff I met were lovely and made sure my visit was the best it could be. Everyone made me feel welcome. Thank you everyone, I am travelling home soon, happy in the knowledge that Mum is being cared for by a dedicated team.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for taking the time to leave us a review and for your kind words. We're so pleased to hear your visit went well. I'll share your feedback with the rest of the team. Best wishes.


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Review from Stella S (Niece of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's dementia had worsened beyond the point where she could continue to live safely at home, even with four hours of professional support and family visits every day. We looked for a home where she could continue to live her life with as much freedom of choice as possible. She doesn't like company,
being told what to do or being kept inside and is extremely determined and very fit, letting you know exactly what she thinks and how cross she is, even without the appropriate words.
At Castle Brook Care Home we found the best fit. The staff are so kind, even in very difficult circumstances,# and find ways to ensure my aunt thinks she is in charge of her life, giving her choices during the day, allowing her to roam wherever she likes inside and outside, not enforcing eating times but making sure she eats properly. However, there is always a kind carer close by if she gets lost or confused.
I am pleased to say that my aunt still lives her own life, on her own terms but within a very supportive home.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for leaving such a lovely review for us. It's our pleasure to care for your aunt and support her in her independence. I've passed on your comments to the rest of the team, who I know will appreciate your feedback. Best wishes.


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Review from Stuart D (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for, all the staff are kind and supportive. They are so kind to Mum, they don't just look after her, they care for her.
There are activities available for Mum to take part in if she wants to. Someone comes in and plays their guitar for her. Mum loves this.
All Mum's needs
are catered for. Mum is so grateful, as am I.
Thank you, Castle Brook.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. It's always lovely to have such positive feedback about what we do. I've shared your comments with the wider team. Best wishes.


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Review from John F (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home and staff!
My 94-year-old mom had fallen at home and was admitted to the local hospital with a broken arm. After seven-nine days, the hospital decided to discharge her home with a care package of four thirty-minute visits a day. The decision was made despite family concerns for
her dignity and safety.
After a week, my mom's health deteriorated due to anxiety and using the broken arm.
After a review by the community therapists, my mom was moved to Castle Brook Care Home at very short notice on a very busy Friday evening.
From the moment we set through the door the manager and colleagues made my mom feel so welcome and gave us so much reassurance that she would receive outstanding care.
The home is beautiful and her room was like one in a four-star hotel.
My mom had lost weight and interest in reading and watching TV.
But with the excellent care and goals set by the care home manager, within a month my mom was totally rehabilitated. I need more than a thousand words to say a big thank you.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for your lovely feedback. It was our pleasure to look after your mum and help her get back to feeling like herself. I've shared your comments with the team who are always appreciative of feedback on the care they provide. With very best wishes from the Castle Brook team.


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Review from Richard C (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the carers at Castle Brook Care Home. We have all been through a difficult time over the last couple of years. Without your professionalism in taking care of our mother and her needs, we as a family would have been at a loss.
Thank you.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for leaving a review for us and for your very kind words. I've passed your comments on to the rest of the team who value receiving feedback on their care. Best wishes.


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Review from R W (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was moved to this care home after being in hospital for a number of weeks. It is a clean and spacious care home and the choice of meals are very good. My father is happy here and feels safe. He is well looked after. I am now able to visit him whenever I wish and have the necessary contacts
at the home should I require them.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave us a review - we really appreciate your feedback. Best wishes.


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Review from R C (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly feeling home, I think that there could be more interaction between carers and residents. The food is good, could be more attention to detail, e.g. clothes and items missing from residents room, better housekeeping required.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. We value your feedback. If there's anything specific that is concerning you please feel free to contact me directly or call into my office when you're next in the home. Kind regards.


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Review from H M (Stepdaughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Castle Brook Care Home seem to genuinely care about their residents and their families. They communicate well.
My father and stepmother shared a very comfortable suite prior to my father’s death. They were given the opportunity to look after themselves where possible. Staff handled my father’s
rapidly changing condition with kindness and gentleness, adapting to his needs. They continue to handle my stepmother’s grief with care and understanding.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave a review for us - we really appreciate your feedback which I've shared with the team. Best wishes.


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Review from Ian S (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who go above and beyond to make sure my mother is well looked after. She enjoys the home-cooked food and the companionship of the household dining room.
The facilities are modern, airy and light and well maintained.
We love the comprehensive daily feedback available on the online
system.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave us a review. We really appreciate your feedback. Best wishes.


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Review from James D (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and in particular the floor manager at Castle Brook Care Home have provided wonderful care for my father. My father has complex needs due in part to his dementia, the staff at Castle Brook have made him as comfortable as possible under the circumstances and for this I will always be grateful.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. I'll pass your kind words on to the staff who I know will appreciate hearing your feedback. Best wishes.


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Review from Allison J (Daughter-in-law of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team's commitment and understanding are exceptional, our mother is happy, content, eating and enjoying her food, taking part in all social aspects and activities, she has friends and enjoys all that is on offer at this care facility. The team really do care and this is reflected in a happy,
cared for Mum. Thank you.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for leaving a review for us. We really do appreciate your lovely feedback. Best wishes.


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Review from Fiona B (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my parents moved into Castle Brook Care Home this was my very first experience of care homes. I was concerned, having heard all sorts of stories. I had absolutely no need to be worried. Right from the start my parents were treated with great care and respect and looked after beautifully. Not only
that, my whole family have been included in the Castle Brook family, we are kept fully informed at every step, we can read online everything my parents have done during the day. When Dad had to go into hospital, my confused Mum was looked after with the greatest kindness.
My parents enjoy their food and it’s a great comfort to know they are eating well. All the staff are friendly, kind and very helpful. At the start, I asked a lot of what seemed silly questions. My queries were always answered with sensitivity and I was never made to feel it was a silly question. I can’t recommend Castle Brook enough. I am extremely pleased with every aspect. It really is ‘a care home‘ in the best sense.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you very much for leaving us a review and for your kind words. I've passed your comments on to the rest of the team who value receiving feedback on their care. Best wishes.


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Review from Juliet M (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is very happy at Castle Brook Care Home. He first went for rehabilitation and we finally had to arrange the care permanently. He is in a warm, comfortable environment where the carers treat him well, as if in a family.
He has a pureed diet and enjoys the food. He also likes lots of cups
of tea and biscuits and they are always available. He enjoys the company of other residents and although he has dementia he knows his carers and permanent staff. The staff are lovely with him. Best move we made arranging his care there after looking after him 24-hours a day for several years.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you very much for taking the time to leave us a review - we appreciate your feedback which I've shared with the rest of the team. Best wishes.


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Review from M J (Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind.
Clean.
Lovely food.
Nice place to live.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you for taking the time to leave a review for us - we really appreciate it. Best wishes.


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Review from Fern C (Niece of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my uncle into Castle Lodge from another care home following an admission to hospital.
I have been absolutely blown away by the care, support and kindness shown by the staff at the home. My uncle has had a challenging start with falls and paramedic visits but the staff have managed
everything with compassion and sensitivity. He was very unhappy in the home he was in previously but now that he has moved, he seems so much happier. Thank you to all of the staff, I am looking forward to times when I can visit more freely as the environment when I visited was fabulous.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for leaving such a lovely review for us. I've shared your feedback with the rest of the team who I know will appreciate your kind words. It's our pleasure to look after your uncle. Best wishes.


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Review from Judy R (Daughter-in-law of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly environment and atmosphere. Staff always friendly and welcoming to us and family when we visited our mother.
Staff have always been friendly and caring towards our mother even though she can be very challenging at times due to her illness.
We particularly like the freedom of movement for
residents which we feel is important for their mental well-being.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Castle Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Castle Brook is calculated as follows: ( (209 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 246 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Brook is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 24 Mar 2025

Please contact the care home to find out about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Kate

Kate Bradshaw

Job Title: General Manager

Joined: 2016

I'm the General Manager for Castle Brook and have been with WCS Care since 2016.


I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.


I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.