Castle Brook

Common Lane, Kenilworth CV8 2EQ
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9.8 51 Reviews
  • Castle Brook, Kenilworth
Castle Brook is situated in the town of Kenilworth, close to local shops, pubs, restaurants, a bus route, and the castle and provides long-term and respite care for older people.

The home is made up of six households, with each offering its own communal open-plan lounge, dining area and kitchen so that residents benefit from independence with the added support of the care team.

All rooms have ensuite wetrooms, a personalised front door, plenty of storage and the option to have a TV or telephone. Ground floor rooms all have their own patio area. Companion rooms are also available at Castle Brook for couples or relatives wanting to stay together. Outside is a large garden with a specially designed cycle path for a side-by-side bicycle for two, outdoor gym equipment, varied planting which residents and staff take care of, and plenty of places to relax.

The home uses a range of technology to enhance the health and wellbeing of residents including acoustic night-time monitoring and circadian lighting.

The team at Castle Brook designs an active and engaging lifestyle and there is always a lot happening in the home, with regular activities taking place including a weekly choir and church service.

Residents benefit from activities and day trips on the Memory Maker minibus - which relatives are invited to join and there is also a café, cinema, shop, launderette, spa baths and beauty salon offering unisex hairdressing and manicures.

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Care Provided by Castle Brook

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kate Bradshaw (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (82)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Castle Brook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350

  • Double apartments are available at £2600 per week.
  • (these prices are only a guideline, please contact Castle Brook to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit. WCS Care also has a relatives' gateway so relatives can login to care notes remotely from anywhere and keep in touch (where relevant consents in place).


  • Parking

  • Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.


Castle Brook Reviews (51)

Total of 51, showing 41-51
9.8

Castle Brook has a Review Score of 9.8 (9.791) out of 10, based on 22 reviews in the last 2 years. Over all time Castle Brook has 51 reviews.

Overall Experience

  • 39
  • 9
  • 2
  • 1
  • 0

Date Published

51
3
6
22
29

Review from Fern C (Niece of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my uncle into Castle Lodge from another care home following an admission to hospital.
I have been absolutely blown away by the care, support and kindness shown by the staff at the home. My uncle has had a challenging start with falls and paramedic visits but the staff have managed
everything with compassion and sensitivity. He was very unhappy in the home he was in previously but now that he has moved, he seems so much happier. Thank you to all of the staff, I am looking forward to times when I can visit more freely as the environment when I visited was fabulous.

Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for leaving such a lovely review for us. I've shared your feedback with the rest of the team who I know will appreciate your kind words. It's our pleasure to look after your uncle. Best wishes.


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Review from Judy R (Daughter-in-law of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly environment and atmosphere. Staff always friendly and welcoming to us and family when we visited our mother.
Staff have always been friendly and caring towards our mother even though she can be very challenging at times due to her illness.
We particularly like the freedom of movement for
residents which we feel is important for their mental well-being.

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Review from Christine H (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, both parents went into Castle Brook. They were delighted to be together in one suite, and the care and love they received were excellent. Following Father’s death, the care has continued for Mum. She is happy, safe and content.

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Review from B C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Castle Brook staff cared for my mother for two years up to her death in October 2019. They demonstrated excellent compassionate, good-humoured and effective care throughout this time; most noticeably during the last few months of her life.

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Review from Claire P (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from hospital for rehabilitation. The standard of care and attention to detail was exceptional. The environment is very welcoming and homely. The facilities available enable family members to share memorable times.

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Review from Barry K (Son of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Castle Brook in March and found it quite difficult to adjust at first. Any "settling in" issues that I raised with the staff was addressed immediately - I never had to raise an issue for a second time. The facilities are first class. The staff are all friendly and genuinely caring and
patient, and even during busy periods they will make time to discuss any concerns that might arise, and they LISTEN!
Mum chooses to remain in her room so I cannot comment on the activities the home provides.
Mum has now settled and is very happy now, and I don't believe she could get better care anywhere. I would not hesitate to recommend Castle Brook, it is truly excellent.

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Review from B H (Husband of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Castle Brook for 12 months now where she has been very well looked after. All needs are met and she is quite content. The management and staff are always cheerful and helpful.

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Review from B S (Friend of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first visited a friend only a couple of weeks after the home opened, sadly she died 18 months ago. During the 16 months I visited, there were so many problems - 4/5 managers, staff, care, food, everything causing unhappiness for residents. I am now visiting another friend who is on the NHS floor and
I am amazed at the difference and how the new manager has turned it around- congratulations. My friend is very happy and if you have good food, a relaxed, cheerful environment it aids recovery and contentment.

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Review from C O (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff were very supportive end of July/August when my very disabled mother was bereaved. They also assisted with specialised transport and carers support on the day of the funeral, which was much appreciated. All the carers showed great compassion to Mum and all the family.

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Review from Linda K (Friend of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Somewhere I would be happy to go myself if the need arises.

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Review from Pauline W (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castle Brook are caring and conscientious, however, there are too few of them at the weekend, overall, the facilities are excellent though my father's living room/bathroom could do with being spruced up. I have requested a new armchair for his living room because the one that is there at
the moment smells of urine and stale food. I do believe my father is getting the best care available given his state of health. Thank you to Castle Brook.

Reply from Jo Cheshire, Head of Marketing at Castle Brook

Thank you for your review of Castle Brook. We are currently recruiting new staff for the home so that we have more permanent members of staff available at all times, however, if you have any concerns about staffing levels please speak to the Duty Manager who is available every day between 8am and 10pm. I have passed your feedback about furniture on to the Home Manager so they can look into this for you. Kind regards,


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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Castle Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Castle Brook is calculated as follows: ( (219 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 258 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Brook is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Apr 2025

Please contact the care home and Press 1 to speak to our Trusted Advisor about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Kate

Kate Bradshaw

Job Title: General Manager

Joined: 2016

I'm the General Manager for Castle Brook and have been with WCS Care since 2016.


I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.


I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.