If you require any information on visiting please call or email- Visitors always welcome.
Care park on site.
Castle Grange has a Review Score of 9.7 (9.716) out of 10, based on 15 reviews in the last 2 years. Over all time Castle Grange has 48 reviews.
Review from S T (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Many thanks for taking the time to review our home. It is a pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Castle Grange family.
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Review from G F (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you so much for your kind words and for taking the time to share your experience with Castle Grange. It means the world to our team to know that the care and compassion we strive to provide made a positive difference during your mother's time with us. Supporting residents with advancing Alzheimer's can be challenging, but it's a privilege to provide care, comfort, and understanding, especially during such tender moments. Knowing that we could make her final years and days as peaceful and dignified as possible is deeply rewarding for our team. Thank you again for your heartfelt gratitude-it is truly appreciated and will be shared with everyone at Castle Grange.
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Review from B R (Son of Resident) published on 25 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you sincerely for your beautiful words about Castle Grange Care Home. It means so much to our entire team to know that your father felt cared for, and we're honoured to hear that he blossomed during his time with us.We believe that exceptional care comes from every member of our team, from the care staff to catering, maintenance, and administration. We're touched that this commitment made a difference to your father and brought comfort to you and your family.
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Review from D L (Son of Resident) published on 19 June 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Customer Relationships at Castle Grange
Thank you for your kind review of Castle Grange Care Home. We're delighted to hear that our staff provided excellent support and care for your mother, ensuring her needs were met with patience and understanding. We're also glad you felt welcomed by our team. Your feedback about the tea is noted with a smile!
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Review from Peter A (Son of Resident) published on 16 April 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service options to be excellent during your visit and discussions. We appreciate your honesty, and we're here to ensure that our services consistently meet your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us.
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Review from N T (Husband of Resident) published on 10 April 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
It's rewarding to hear about your wife's positive experience with the care at Castle Grange. We're dedicated to providing compassionate support to our residents and their families, especially through challenging times. Your acknowledgement and gratitude mean the world to us. Thank you for placing your trust in our team.
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Review from K H (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
We're honoured to receive your review and to know your mum is happy and content at Castle Grange. Ensuring the well-being and safety of our residents is our utmost priority, and it's heartwarming to hear that we're providing peace of mind for your family. Thank you for trusting us with her care.
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Review from Amanda H (Niece of Resident) published on 28 March 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you for your lovely review! We're thrilled to hear that you and your aunty enjoyed the Pie and Pea evening with live music. It's our pleasure to create a home-like atmosphere where everyone feels welcome and cared for. Your feedback is invaluable, and we look forward to organising more delightful social evenings. Thank you for being part of the Castle Grange family.
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Review from Iris H (Daughter-in-law of Resident) published on 14 February 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you for your lovely review of Castle Grange Care Home! We're thrilled to hear your mother-in-law is enjoying excellent care and finds our facilities akin to a five-star hotel. It's a privilege to be part of her journey, and we're committed to making her stay comfortable and enriching. Thank you for choosing us!
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Review from Nigel S (Son of Resident) published on 25 January 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you for your lovely review! We're delighted that you find our staff kind and supportive, and your kind observation that we run engaging activities. The online video helped during the challenging COVID times, and we're glad your mum is well cared for and enjoys a lovely bedroom. Your feedback means a lot to us, and we appreciate your trust in our services. If you need anything, feel free to reach out. Thank you for choosing Castle Grange to care for your Mum.
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Review from I W (Next of Kin) published on 24 January 2024
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Overall Experience
4.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you so much for your kind words. We truly appreciate your positive feedback and are delighted to hear that Castle Grange stands out as the best in your opinion. Providing exceptional care is our top priority, and we're honoured to have your loved one as part of our community.
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Review from Susan T (Relative of Resident) published on 18 January 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Jackie Brook, Care Relationships at Castle Grange
Thank you so much for taking the time to share your lovely feedback. We are touched by your kind words. It is rewarding to hear about the positive transformation in your husband's health and well-being during his three months at Castle Grange. Providing a nurturing and supportive environment for our residents is our top priority, and we're delighted to know that you can rest assured he is receiving the care he deserves.
We're equally thrilled to have been able to extend outstanding care to your sister upon her discharge from post-intensive care. Discovering such a wonderful care home can indeed be a reassuring surprise, and we're honoured to be that place in Scarborough for you and your family.
We look forward to continuing to provide the highest standard of care for your loved ones. If there's anything more we can do or if you have any further thoughts to share, please don't hesitate to reach out. Thank you again for choosing Castle Grange Care Home.
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Review from E W (Daughter of Resident) published on 17 April 2023
Submitted via Website •
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5.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Dear Elaine, many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted she enjoyed her stay with us. Your kind words are greatly appreciated and I will, of course, pass this on to the Castle Grange family.
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Review from Rosemary G (Wife of Resident) published on 11 April 2023
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Overall Experience
4.0 out of 5
Reply from Shellene Armstrong, Business Support Manager at Castle Grange
Many thanks for your kind review of Castle Grange Care Home.
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Review from Nick H (Son of Resident) published on 27 March 2023
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5.0 out of 5
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Review from Jan B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Many thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Castle Grange Family.
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Review from Alan S (Son of Resident) published on 7 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Dear Alan,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.
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Review from T W (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.
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Review from Linda L (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Dear Linda, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at her progress with us. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.
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Review from Catherine M (Sister of Resident) published on 30 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Millar, Marketing Manager at Castle Grange
Dear Catherine, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I have raised your point regarding the safeguarding issue with the home manager and she would appreciate it if you could contact her to discuss further.
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The Review Score of 9.7 (9.716) out of 10 for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Castle Grange is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.872 Points relating to the number of positive Reviews for Castle Grange is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 15 Positive Reviews ÷ 17.2 = 0.872
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2023
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Job Title: Home Manager
Joined: 2018
Nicola has worked in the care sector for over 33 years.
Her career started and developed through different care roles up to her current position as a Home Manager in 2000.
Nicola has now been a Home Manager for 21 years and provided a high standard of care in her current work setting. Nicola has worked for Burlington Care for three years and I have been part of Castle Grange's foundations since it opened in August 2019.
