Castle Grange

16A Dean Road, Scarborough YO12 7SN
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9.7 48 Reviews
  • Castle Grange, Scarborough
Castle Grange Residential Care Home in Scarborough offers residents a relaxing, social home.

It offers free unlimited Wi-Fi for residents, family members and visitors.

Trained, compassionate staff devise a bespoke care plan for each individual and there is a wide range of social and creative pursuits for residents to enjoy.

With 86 rooms, residents can also relax and view the care home's beautiful landscaped gardens.

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Care Provided by Castle Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Horbury (Manager)
  • Admission Criteria
    • NHS, Local Authority, Private
    • Ages 50+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Castle Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,205 – £1,305
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Castle Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If you require any information on visiting please call or email- Visitors always welcome.


  • Parking

  • Care park on site.


Castle Grange Reviews (48)

Total of 48, showing 21-40
9.7

Castle Grange has a Review Score of 9.7 (9.716) out of 10, based on 15 reviews in the last 2 years. Over all time Castle Grange has 48 reviews.

Overall Experience

  • 42
  • 5
  • 0
  • 0
  • 1

Date Published

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8
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33

Review from David D (Brother of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother found it initially strange after living alone for so long, however, once he got used to the people he soon settled in. He finds the staff helpful and friendly.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear David, many thanks for taking the time to review our home. It is our pleasure to care for your brother and are delighted he was able to settle in so quickly. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Castle Grange.


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Review from K V (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle Grange Care Home is a beautiful, clean home. All the staff are lovely and have made my mum feel very welcome and happy here.
I enjoy coming to visit and my mum is a different person since coming to stay here. So much more healthier and safe.

Reply from Paul Millar, Marketing Manager at Castle Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.


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Review from Paul B (Relative of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and home 100%.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Paul, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass this on to the manager and the Castle Grange team.


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Review from D L (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with my dad's stay for five days in May. I could not fault one thing. His room was light, clean and a good size. Lovely touch adding his photo on his door. I had good peace of mind knowing he was in good care and hands while I was working long hours. The staff on the top floor dealt
with him well. I really cannot thank you enough for everything. Thank you from the bottom of my heart.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear D. Many thanks for taking the time to review our home. It was our pleasure to care for your father and we are delighted that it gave you peace of mind. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.


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Review from Eileen H (Sister of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think you can tell by my ratings just what I think of Castle Grange Care Home. When I first saw my brother, it was in Covid in a room with a screen, he was brought in, in a wheelchair by a carer, he was so thin, I could not understand what he tried to tell me, I went into shock, how could this happen
in this day and age? Now my brother has recovered with all the care and dedication from all the staff and all who work there. It has been like a miracle. This care home should be the flagship for Scarborough.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Eileen, many thanks for taking the time to review our care home. It is our pleasure to care for your brother and are delighted with the improvements he has made. Your kind words are really appreciated and I will of course ensure that they are passed on to the manager and the Castle Grange team.


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Review from G B (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother started her stay at the Castle Grange Care Home two years ago at the height of the Covid pandemic. Myself and our family have nothing but the highest praise and gratitude to the staff who have been amazing through very difficult and stressful circumstances. Our mother could not have received
any better care and continues to benefit from the highest care and standards.

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Review from T H (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting the care home only provides limited time for providing any accurate review of standards however, from my experience of employee contact and accommodation, I would rate this care home as excellent. This is an example of how care homes should be.

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Review from Wendy L (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just started living at Castle Grange Care Home because she has Alzheimer’s. The home is well run, spotlessly clean, always welcoming and has excellent facilities. The management and staff are very professional, caring and friendly and nothing has been too much trouble for them in getting Mum
settled in. As a family, we feel we could not have found a better place for Mum to be and we would highly recommend Castle Grange.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Wendy, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Castle Grange.


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Review from David W (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Castle Grange for eighteen months, I can only praise the care my mother had from all the staff. The home itself was immaculate. All the bedrooms and public areas were beautifully furnished and well kept. I would recommend this care home to anyone.

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Review from Cynthia C (Sister of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall view of Castle Grange Care Home is excellent.
My sister had a week's respite, so when the decision was made for her to go into care it was an easy choice. The management and team made her very welcome and feel at home straight away, which made me happy to leave her. The rooms are lovely and
bright and tastefully decorated with lovely lounges and dining areas. The team leaders and carers I have met are brilliant with my sister, some going that extra mile. I would highly recommend.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Cynthia, many thanks for taking the time to review our home, it was our pleasure to care for your sister and we are glad that she had such a positive experience with us. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Castle Grange.


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Review from W B (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was an extremely difficult decision to put my mum in a care home, but due to the rapid deterioration of her Alzheimer’s she needs 24-hour care. Of all the care homes we looked at, Castle Grange Care Home stood out above the rest and just felt right. It doesn’t feel like a care home, there's a lovely
atmosphere, the decor and rooms are beautiful, there’s a landscaped area to the rear and views over Scarborough from the front. There were a few teething problems initially but these were dealt with. The management and staff are polite, friendly and supportive, not only helping my mum settle in but helping me too. Mum says all the staff are wonderful and she really enjoys the food. Thank you.

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Review from Gillian B (Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, nothing is too much for them. Plenty of activities. Food very good.

Reply from Shellene Armstrong, PA at Castle Grange

Many thanks for your feedback and review for Castle Grange Care Home.


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Review from Millicent P (Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is outstanding. I like my room. Staff very helpful and friendly.

Reply from Shellene Armstrong, PA at Castle Grange

Many thanks for your feedback and review for Castle Grange Care Home.


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Review from Paul W (Grandson of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly staff. Always clean and accommodating to all of my grandmother's needs. Lots of activities on offer, quizzes, movie days, and crafts. Plenty of parking out front and a lovely outdoor seating area and gardens.

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Review from P W (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely friendly, helpful and very supportive to my parent. Thank you.

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Review from J K (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must thank the staff for the wonderful care they showed my dad before and at the stage of his end of life, to his death. They showed compassion toward him and myself as I sat with him on his last days. I would recommend anyone to stay if the need arises and would go in myself when the time comes.

Reply from Nicky Holbury, Home Manager at Castle Grange

Thank you for your wonderful 5-star review. We really appreciate the kind words. I will pass on your lovely feedback to all staff members.


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Review from Jane W (Respite Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here from hospital recovering from a fractured ankle to enable me to rest. I've been very happy here and got to know the staff and some residents. All the staff were excellent and very helpful. I've enjoyed some activities as well. This is a lovely home and if I needed long term care, I would
be happy to return, but I hope not to, as I enjoy my independence.

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Review from C J (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for their care and dedication towards not only my mother but also to the family.

Reply from Sheena Kidd, Head of Commissioning at Castle Grange

Thank you for your kind words, these are appreciated during these difficult times.


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Review from David G (Next of Kin) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care staff have been nothing but lovely but the management are very poor. Hanging up, lack of knowledge and a severe lack of communication is just the start. Numerous safeguarding concerns raised and ignored. Only left one review in my life but feel very strongly that the management at this home is
inadequate at best.

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Review from Sirpa C (Daughter-in-law of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been given the greatest of care throughout her stay. Being one of the original residents, we have seen the home grow and flourish. We have complete confidence and trust with all personnel who tirelessly work there. The staff are exceptional. The home is very pleasantly decorated and always
clean. We are so grateful and lucky for the care and support our mum has received as her wonderful long life comes to an end.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Castle Grange is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.872 Points relating to the number of positive Reviews for Castle Grange is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 15 Positive Reviews ÷ 17.2 = 0.872

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Nicola

Nicola Horbury

Job Title: Home Manager

Joined: 2018

Nicola has worked in the care sector for over 33 years.


Her career started and developed through different care roles up to her current position as a Home Manager in 2000.


Nicola has now been a Home Manager for 21 years and provided a high standard of care in her current work setting. Nicola has worked for Burlington Care for three years and I have been part of Castle Grange's foundations since it opened in August 2019.