Castleford Lodge

Castleford Hill, Tutshill, Chepstow NP16 7LE
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9.3 16 Reviews
  • Castleford Lodge, Chepstow
The Lodge at Castleford is a specialist rehabilitation centre and offers the highest standards of slow stream rehabilitation in a relaxed and intimate environment, in an idyllic location near Chepstow.

Each guest has a bespoke care package tailored to perfectly match their needs. The Lodge has a homely feel with an emphasis on social interaction and activities to stimulate the mind and body. Each bedroom is designed for clients to live a comfortable life in their own space.

The layout of the building promotes the opportunity for increasing independence and all rooms open out to the wheelchair friendly private garden and patio. They welcome pets by pre-arrangement.

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Care Provided by Castleford Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 9 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Physiotherapy

Good to Know

  • Person in charge
  • Madeleine Parsons (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Castleford Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £2,200
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
  • (these prices are only a guideline, please contact Castleford Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is not restricted but if you want to visit after 8 pm can you telephone beforehand.


  • Parking

  • Lots of parking on-site


Castleford Lodge Reviews (16)

9.3

Castleford Lodge has a Review Score of 9.3 (9.271) out of 10, based on 4 reviews in the last 2 years. Over all time Castleford Lodge has 16 reviews.

Overall Experience

  • 13
  • 3
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Date Published

16
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4
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12

Review from G R (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Brother moved into Castleford Lodge this year, he settled in extremely well right from the 1st day. The staff are friendly and without doubt, give outstanding care. It's a lovely, calm relaxing place, a real home from home. We as a family are very happy our Brother has a home in the lodge, can't
thank them enough.

Reply from madeleine Parsons, Manager at Castleford Lodge

Thank you for your lovely review. It is our pleasure to have your bother with us.


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Review from K B (Partner of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been with The Lodge for almost 2 and a half years. This care was 2nd to none with all staff being very friendly, helpful, and supportive. My partner passed away in early March and I can't praise the team highly enough for letting me know immediately how he was treated, with respect and
tender loving care. Truly a fantastic team who do care,

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Review from Mark J (Brother of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that over the last few years, my brother has been looked after extremely well. He has a lot of challenges and his health can become rather complex - on a few occasions, he has had to go into hospital. If it wasn't for the caring staff at the Lodge, he would not be able to look after
himself. I am extremely grateful that he has been happy at the Lodge and is allowed his own space.

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Review from T S (Husband of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and dedicated team, I consider friends and people I know have my wife's needs and interests at their hearts. Thanks guys.

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Review from Deborah P (Sister of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say what a wonderful job all the staff do for the residents and how kind and caring they are. Thank you for all you do for my brother in your care. A very merry Christmas to you all.

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Review from Pam B (Mother of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castleford Lodge Care Home offers a very friendly 'home from home' environment for my son. It enables him to be semi-independent within the home but also gives the security of having staff available at all times. I really appreciate the manager and staff who always do their best for my son and often
go the extra mile for him in many different ways.

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Review from I T (Husband of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Castleford Lodge Care Home, Chepstow for two and a half years, no complaints whatsoever.

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Review from Sue H (Wife of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband sustained a brain injury 2 1/2 years ago and was allocated a place at the Lodge in late September this year. Sadly at this same time, he was diagnosed with oral cancer, the staff at the Lodge are without a doubt outstanding. They have put so much in place for him including having to take
him to Cardiff every day for radiotherapy and ensuring he eats well to build himself up. For the first time, all this began I feel my husband is in safe hands and is happy there.

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Review from A C (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a long term resident at The Lodge, during his time there his physical and mental well-being have improved. His mental health is fragile and the staff take great care to support him during low periods. The staff go over and above what is expected. Our mother recently declined in health
due to dementia, The Lodge supported my brother at this time. When my mother passed away last year they arranged for two staff members to attend the funeral with my brother and looked after him at what was a desperately sad time.
I can't speak highly enough of the care he receives.

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Review from Mark J (Brother of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy that my brother has a home in the Lodge. He is able to do his own thing and has a lovely room. The staff are extremely nice, helpful and always get in touch if any problems arise.

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Review from M J (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been dealing with Castleford Lodge for almost 4 years. They take exceptional care of my friend. I trust them implicitly with him. They are excellent communicators also,
Long may it continue.

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Review from Jillian Y (Mother of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent accommodation and environment. Wonderful management and staff. Very helpful with family connections. Overall a suitable and friendly place for my daughter to live.

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Review from Malcolm P (Father of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, management also very caring not only to residents but family as well.

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Review from Julian A (Friend of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known and looked after the resident for more than thirty years until it was obvious that special care was required. My friend has benefited from the residency at Castleford Lodge immensely and continues to do so.


Well done all involved and much thanks for your professional and patient approach.


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Review from K I (Son-in-law of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We simply have 100% confidence in the home, its staff and management.

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Review from Jonathan R (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always on hand to look after mums needs, the food is great and she is involved in activities and trips out which she loves.
All the rooms are well appointed, clean and well maintained. I am really pleased with the care mum receives. Thank you.

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Current Review Score: 9.3 (9.271)

Overview of Review Score

The Review Score of 9.3 (9.271) out of 10 for Castleford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Castleford Lodge is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Castleford Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Madeline Parsons

Job Title: Registered Manager

Loves spending time with her family


Frequently Asked Questions about Castleford Lodge

What types of Care is Castleford Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castleford Lodge provide?

Convalescent Care, Physiotherapy & Independent Living Training are other types of care provided.

How many Rooms does Castleford Lodge have?

There are 9 Single Rooms.

What are the Facilities & Services at Castleford Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castleford Lodge to the centre of Chepstow?

0.6 mile(s) as the crow flies, distance by road may be significantly further.