Castlehill Specialist Care Centre

390 Chester Road, Walsall WS9 9DE
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6.4 15 Reviews
  • Castlehill Specialist Care Centre, Walsall
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Care Provided by Castlehill Specialist Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis

Good to Know

  • Owner
  • Restful Homes (Midlands) Ltd
  • Person in charge
  • Nicola Steward (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)

Facilities

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Castlehill Specialist Care Centre Reviews (15)

6.4

Castlehill Specialist Care Centre has a Review Score of 6.4 (6.443) out of 10, based on 6 reviews in the last 2 years. Over all time Castlehill Specialist Care Centre has 15 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 5

Date Published

15
0
0
6
9

Review from Michaela S (Granddaughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Shocking! On a number of occasions, my grandad has been found in such a sorry state, wet through, freezing cold, not been dressed. All of these are basic needs and have not been met. His personal care has not been seen to and neither has his emotional care. Expressed concerns time and time again to
be met with “I’m sorry... we have no excuse.” Shocking, avoid at all costs for your loved ones.

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Review from Tracy M (Sister of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Castlehill care home my sister has been settled and generally seems happier. I am confident that she is well looked after; she has a good rapport with the staff (who all seem friendly and caring), she has gained weight and generally looks healthier.
The home itself is extremely well-appointed
with great care and attention to detail in all areas. Castlehill is a welcoming place to visit and sitting in the downstairs area being able to have coffee/ drinks with the resident gives a sense of ‘doing normal things ‘ that you would have done previously.
There are regular musical events which family or friends are invited to attend which seem to be enjoyed by all.
Overall my experience of Castlehill has been wholly positive.

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Review from Karen T (Friend of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m a regular visitor to Castle Hill, with a close friend being a resident, I felt immediately comfortable from the minute I walked into the reception area. My friend and I were treated with kindness, and the utmost care has been given to them having been transferring from another care home, since moving
here there has been a vast improvement to their health, she’s more content, she now eats and drinks with no issues, gaining weight which was necessary. Regular meetings and updates are given, any questions asked are answered promptly, visitors to the residence are treated with respect, I’m always offered refreshments. There is always plenty of staff who are happy to help, activities are laid on to keep the residents occupied if they wish to take part.
I have to say I was worried about moving her here at first but I definitely feel it’s the best move made and would recommend this home with a happy heart.

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Review from L H (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlehill stepped in at a time when Mum's care home was no longer able to look after her. The care staff are so attentive and kind, Mum improved dramatically within a week of her moving in. The wellbeing staff are constantly finding things for the residents to do and involve the families. The front
of house staff are as involved with the residents as the rest of the teams. The housekeeping teams are keeping the home clean. Negatively, it can prove a challenge to speak to managers. The décor is looking dated in places and could do with a spruce, particularly with the new build opposite. Overall I would say Castlehill is a good provider.

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Review from Rachel M (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling... this is the kindest thing I can say. My father had been in a D to A bed at Castle Hill for several weeks, he has today been moved to his forever home, and within 2 hours of arrival, he had been showered, shaved and had his hair cut. When he left Castle Hill he looked like a tramp, despite
the social worker explicitly asking for his hair to be cut, wearing clothes that did not belong to him, carrying a bag with a few scraps of clothing in, again not all his own, not the two heaving bags of belongings he arrived with at Castle Hill. Communication with Management is non-existent and calls are never returned. The floors throughout the home are sticky and dirty. I cannot fault the kindness of the workforce, they are all super friendly and pleasant and were lovely to my dad, however, I cannot imagine they feel proud to work at Castle Hill, the management really need to step up and allow the residents some dignity and show them some respect. I will be taking my concerns further.

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Review from Carol K (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have been so unhappy that we moved my dad today. On leaving Castlehill, his wallet with money, bus pass and photo of my dad with my late mum is missing. He has no underwear, socks and over half his clothes are missing (which were labelled). They had bagged up shabbily his other clothes and some were
labelled with other people’s names. We are absolutely disgusted at the unclean toilet (won’t go into details) not just his room but all the floors were disgusting. The cleaning firm are clearly not doing their job. The manager is an absolute waste of space for communication to others and does not care one bit. Speaking to some staff they all have issues with her as well. It’s all about money and absolutely nothing about the care for the residents. If you’re thinking of this place for your loved, don’t bother. They should be ashamed and will be reported. I could list so much more that’s wrong with this place. Not fit for purpose is what I am saying. The admin are shocking!

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Review from L S (Husband of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to stay here from home, and since being at Castlehill, I feel she has been looked after very well by all staff, and she certainly enjoys the lovely food. The manager is approachable and very helpful; she guided us through a very simple process of moving my wife here. I feel safe in knowing
my wife is looked after and is safe and secure.

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Review from Raymond T (Husband of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly my wife is well looked after and all her medical needs are adhered to. Activities are excellent and I really enjoy the social interaction with my wife and the staff. The food is satisfactory. The cleanliness overall is good. The management are approachable and I feel my wife’s
needs are met.

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Review from Russell H (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlehill Specialist Care Centre kindly took care of my father during a very difficult time during his dementia, when basically no one else would or could. They immediately came to my family's aid and significantly helped at a time of crisis and for this I'll be forever grateful. The staff were excellent
to deal with in the front office, as were the nursing team up on his floor. They also showed great flexibility and understanding in moving Dad to new, more suitable room during his stay. This all helped set Dad up well for the next stage of his care. Many thanks again.

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Review from Robert O (Grandson of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't judge a care home by its brochure. Almost £1500 a week for people in the latter stages of their lives to be treated badly. 95-year-old attacked in their own, private room while they slept yet no official report made. 10+ hospital admissions to A&E over a 7 month period. 80% of falls made by the
resident witnessed by 0 members of staff. Personal items including teeth and clothes lost and not replaced. Numerous important hospital appointments missed due to staffing levels. Whole 2nd floor staffed solely by temps, many who don't have a clue. Constant promise of return phone calls when concerns raised, yet family always having to chase up numerous times with no apology, only excuses. Resident went from a proud, healthy looking man to frail, gaunt, bruised and unkempt in less than 5 months. Reported to welfare and safeguarding on no less than 15 occasions over a 7 month period due to countless breaches of health, safety and care. A disgrace!

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Review from Jane G (Daughter of Resident) published on 8 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication, lack of care, and safety of my Father were not maintained.
Our experience has been poor overall, we have worried that my Father was not safe. The building is quite pleasant but without care this doesn't mean much.
All concerns were raised with management, Safeguarding, and CQC.

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Review from Josh S (Regular Volunteer) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlehill is a beautiful building and everything has been thought of down to a tee. The manager and deputy manager are amazing, if staff have any issues they are quickly addressed and very approachable. The manager is good with the service users, will get involved and even cover shifts if needed, never
known a manager like it. I must say she has made this feel like a family environment. Keep up the good work.

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Review from Wendy K (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely care centre, manager and staff are really friendly and helpful.
They made my mom feel so welcome and at home, and she settled really quickly.
I have great peace of mind knowing that my mom is well cared for and happy.
It is really hard during the lockdown, but the staff have kept
me up to date and sent some really lovely photo's and videos; they couldn't be more caring.

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Review from Aaron H (Grandson of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers for the amazing care given to my nan and making her time here memorable, not only the care given throughout her time there but the care that was given to the family afterwards and allowing us to say goodbye one last time.
Also, the on-site nurse, thank you for
just being there and being totally honest with us, you guys gave her a fighting chance.
You made sure she wasn’t alone and that her final days were happy, you made sure she wasn’t alone.

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Review from Susan H (Respite Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated staff, very caring, and carried out the needs of your loved ones.
The manager was very professional and caring, both for the needs of the cared for and the carers.
It made you feel at ease Knowing your loved one is being looked after while you could have a break, especially as we are in
lockdown, but I had peace of mind knowing that my husband was being looked after, when I couldn't see him, but could always phone and they would always tell me how he was.
Beautiful place and surroundings.

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Current Review Score: 6.4 (6.443)

Overview of Review Score

The Review Score of 6.4 (6.443) out of 10 for Castlehill Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.014 for Castlehill Specialist Care Centre is calculated as follows: ( (27 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (26 Very Poors x 1) ) ÷ 69 Ratings = 3.014

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.429 Points relating to the number of positive Reviews for Castlehill Specialist Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 3 Positive Reviews ÷ 16.8 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Castlehill Specialist Care Centre

What types of Care is Castlehill Specialist Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castlehill Specialist Care Centre have?

There are 84 Single Rooms.

How far is Castlehill Specialist Care Centre to the centre of Walsall?

4.3 mile(s) as the crow flies, distance by road may be significantly further.