Cavell Manor Care Home has a Review Score of 10 (9.955) out of 10, based on 19 reviews in the last 2 years. Over all time Cavell Manor Care Home has 43 reviews.
Review from Raymond C (Resident) published on 10 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sharron Evans, PA/Data protection at Cavell Manor Care Home
Thanks for your review, we are pleased that everything is right for you, we are pleased with our lovely new care home too. As you know, we do our best to accommodate everyone to make sure they are happy and settled.
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Review from Sally H (Daughter of Resident) published on 9 February 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Zeta Zeta, Operations Director at Cavell Manor Care Home
Thank you so much for your lovely review, I am at Cavell Manor today so I will share this with the team.
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Review from Roger M (Resident) published on 4 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kay Farrell, Registered Home Manager at Cavell Manor Care Home
Thank you for your review, at Cavell Manor we aim to give high standards of care in a homely environment.
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The Review Score of 10 (9.955) out of 10 for Cavell Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Cavell Manor Care Home is calculated as follows: ( (214 Excellents x 5) + (10 Goods x 4) ) ÷ 224 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cavell Manor Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Feb 2023
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Job Title: Care Home Manager
Joined: 2021
I have the privilege of being the Care Home Manager of Cavell Manor
It has been an exciting time to see the home and staff develop into an amazing caring team and admitting residents with such diverse histories of life stories.
I am a Registered Nurse, Specialist Palliative Care Nurse and District Nurse.
I have been managing large Care Homes for over 25 years and can not envisage ever doing anything different.
I am passionate in ensuring high standards of person centred care, where residents enjoy living and can continue their social activities and being part of the local community.
Job Title: Operations Director
Joined: 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.
Job Title: Head of Maintenance
Joined: 2021
My name is Stuart I am the Head of Maintenance at Cavell Manor.
Job Title: Head of Hospitality
Joined: 2023
My name is Gemma and I lead the hospitality team here at Cavell Manor. I have Claire and Beccy as part of my team and we all strive to make the resident's home as comfortable, warm and welcoming as we can.
I plan a diverse range of activities that cater for all interests and abilities, focusing on person-centred care within everything that we do.
Job Title: Head of Domestics
Joined: 2021
My name is Natalie, I lead the housekeeping team at Cavell Manor. I really enjoy working with the residents as in my role I get to interact with residents on a daily basis. I have worked in the care industry for a number of years in different roles. Cavell Manor is a lovely home to work in and we have a great team that all work well together.
Job Title: Senior Carer
Joined: 2021
My name is Christine I am a senior carer at Cavell Manor
Job Title: Senior Carer
Joined: 2021
My name is Liz and I am a senior carer at Cavell Manor.
Job Title: Activities Coordinator
Joined: 2023
Claire is full of enthusiasm and brilliant ideas as she helps to lead daily activities, events and outings.
Job Title: Chef
Joined: 2024
Edd is a passionate chef who cares deeply about meeting the resident's wishes and needs.
Job Title: Chef
Joined: 2024
Edd is a passionate chef who cares deeply about meeting the resident's wishes and needs.
