Chapter House

Keldgate, Beverley HU17 8HU
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9.9 45 Reviews
  • Chapter House, Beverley
Are you looking for exceptional care? Look no further than Chapter House Care Home in the heart of Beverley, offering high-quality residential and dementia care.

Their 80 beautifully furnished rooms, all with en-suite bathrooms, provide a comfortable and secure living space for residents, who are encouraged to personalise their rooms with their own belongings, making it feel more like home.

Beyond their private rooms, residents enjoy spacious living and dining areas and a selection of unique amenities including their on-site pub, cafe, cinema, spa, hair salon and landscaped gardens which create a vibrant and enriching atmosphere.

Chapter House prioritises resident well-being. Their team of experienced and friendly caregivers creates individualised care plans that adapt to residents’ changing needs. They benefit from a combination of high-quality care, luxurious surroundings, personalised wellbeing programs and digital care plans to keep loved ones informed and reassured.

Ask about their Complete Care Package, with one fixed price, everything’s included. T&Cs apply.

Are you ready to learn more? Contact Chapter House today to discuss how they can provide exceptional care for you or your loved one.

You’re welcome to join them for coffee and cake in the relaxing Chantry Tearooms. Please contact the reception team to book your visit.

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Care Provided by Chapter House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Hall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Chapter House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,510
    • Self-Funded Residential Dementia Care from £1,575
  • (these prices are only a guideline, please contact Chapter House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chapter House is always open for visitors. They welcome you to join them for a visit.


  • Parking

  • Car park on site.


Chapter House Reviews (45)

Total of 45, showing 21-40
9.9

Chapter House has a Review Score of 9.9 (9.864) out of 10, based on 41 reviews in the last 2 years. Over all time Chapter House has 45 reviews.

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Review from John F (Friend of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

|My 88 year old friend has been a 'residential' resident since the 25th of March 2023 and she is happy and content most of the time. She agrees she is safe and secure and that the carers are friendly and helpful and that the food quality and choices are good. The amount and choices of activities is
very good. Apart from mealtimes, it is comforting to know that visitors can visit anytime and be made welcome by staff. It's nice to know it's no problem to the care home if a friend or relative wishes to share a meal with the resident, which is taken in the pleasant bistro, which is separate from the main dining room.

Reply from Robert Hall, Home Manager at Chapter House

Thank you for your lovely review, we're delighted to hear that your friend feels happy and safe living at Chapter House, and that our teams are always happy to accommodate and make you feel welcome. Best wishes.


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Review from P M (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been a resident since the end of December 2022 and loves it here. Recently her care needs have changed and the compassion, sensitivity and professionalism of all the staff has been superb. Dignity and respect have been at the forefront of any decision-making. There's a real community spirit amongst
the residents and staff, which has enabled Mum to flourish at what could have been a particularly difficult time.

Reply from Rob Hall, Home Manager at Chapter House

Thank you so much for your lovely review, it is our pleasure to care for your mother and we're delighted to hear that you're happy with the care and support at Chapter House.
Best wishes.


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Review from Jayne M (Daughter-in-law of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear loved one has been in Chapter House since December 2022, and the care that she has received is exceptional. The staff are patient, kind and considerate of all her needs and nothing is too much trouble This care and consideration is also received by us as a family, she will soon be moving rooms
into another part of the home, but we have been asked, shown everything before a final decision was made. I truly believe that she's so happy living here, as she describes it 'It's like being on my holiday.'.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review; it's wonderful to hear that you're happy with everything at Chapter House. It is our pleasure to care for your mother-in-law, and we're so glad to know she's enjoying living with us.
Best wishes.


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Review from C C (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a great time. staff brilliant. Food great, he would love to come again.

Reply from Robert Hall, Home Manager at Chapter House

We're delighted to hear that your dad enjoyed his stay with us and we would love to welcome him back to Chapter House for another stay. Please do come back to visit. Best wishes.


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Review from Linsey S (Granddaughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home. Attention to detail to ensure it feels like a home from home. My grandad is very impressed with all the meals. Plenty of activities if he wishes to join in. The staff are extremely helpful and caring and can't do enough to help!

Reply from Robert Hall, Home Manager at Chapter House

Thank you for your wonderful review, we're so glad to hear that your grandad is enjoying the meals, activities and living with us at Chapter House. Best wishes.


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Review from P M (Relative of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with Chapter House Care Home, we have had nothing but praise for every aspect of the care given. Always available, always welcoming and always only too willing to help with any questions. It is still early days, but the person we have in the home is very happy and enjoying all
aspects of life there. We are very grateful to have found such a great place.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review, we're delighted to hear that your relative is enjoying their stay with us at Chapter House. Best wishes, Home Manager.


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Review from M S (Relative of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a respite stay, deteriorating health and a number of hospital admissions as a result of longstanding illness, Mum became a resident at the start of 2023. It was a steep learning curve for everyone, but any issues were swiftly addressed and good relationships developed. With a move to the dementia
floor being necessary, the information flow and understanding of Mum’s specific needs have increased. All staff are approachable, from reception to domestics, kitchen, admin, maintenance, entertainment, management and caring staff. We don’t live locally, which makes effective communication even more important. I feel Mum has well identified needs, has been well cared for and is in the best place for her.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your wonderful review. We're delighted to hear that you and your mum are both happy with the care and support at Chapter House. It is our pleasure to care for your mum.
Best wishes, Home Manager.


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Review from J G (Son of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited on my mother's birthday. The staff were all relaxed, and smiley and had made a great fuss of Mum, decorating her room etc.
My experiences with Chapter House have been very positive and great efforts made to make the facility as homely as possible.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review, we're delighted that our team went above and beyond to make your mother's birthday so special. It is wonderful to hear that your mother feels at home at Chapter House.
Best wishes.


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Review from Rita C (Relative of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted to see our sister had settled in so quickly, thanks to all the staff for their kindness and instant attention to her needs. Her room in the quiet part was very comfortable and clean and she is able to work quietly with her hobbies and she has a lovely view of the garden. Sister says
the meals are wonderful and there is always plenty and nicely served. I noticed the care given to som of the frail members was so gentle and considerate which creates a lovely atmosphere.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review. We're delighted to know that your sister has settled in well at Chapter House and enjoying the activities and facilities.
Best wishes.


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Review from A M (Sister of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and caring environment. Staff very helpful.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review. We are glad to hear that you are pleased with our care services at Chapter House. Best wishes.


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Review from M S (Friend of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have made several afternoon visits to my friend over the last month. I have been impressed by all the staff with whom I have come into contact with by their friendliness, courtesy and helpfulness. The facilities are excellent and the extensive gardens are delightful.

Reply from Robert Hall, Home Manager at Chapter House

Thank you for your lovely review, we are glad to hear that you have enjoyed your visits to Chapter House.
Best wishes.


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Review from Andrew L (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for some respite care, she was treated with respect. Her room was lovely, light, airy and very clean. The food and drink was of a very high standard. The facilities and activities are very good. Mum enjoyed joining in. Overall her care was excellent.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review. It has been our pleasure to care for your mum.
Best wishes.


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Review from J A (Sister of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit on a regular basis and always find a friendly atmosphere prevailing. All the staff are very approachable and welcoming to visitors and show much kindness to the residents. It is very obvious that a great deal of thought has gone into the design and infrastructure, with its different sitting
areas which generates a very sociable atmosphere.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review, we are delighted that you enjoy your visits to Chapter House to visit your sister.
Best wishes.


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Review from C M (Wife of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made arrangements for my husband to go into Chapter House post-op for a week of respite. Being a typical male, he was not looking forward to his stay, but the care, friendliness and comfort of Chapter House made him feel relaxed and recover from surgery. He has made frequent reference to the food,
which he has really enjoyed. Should I need to use respite care again, I would use Chapter House, an asset to Beverley.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review, it was our pleasure to care for your husband as he recovered from his operation and we would always be happy welcome him with open arms. Best wishes, Chapter House.


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Review from Elizabeth L (Friend of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent establishment with caring and professional staff, where the dignity and well-being of residents is of paramount importance. It offers a comprehensive range of facilities, excellent food, tasteful decor and furnishings and extensive gardens. The atmosphere in Chapter House is one of welcome,
peace and cheerfulness. So pleased that regular church services are provided.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review, we are delighted that you have been impressed with our services, our teams and the care that we deliver. Best wishes, Chapter House.


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Review from Jane C (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter Chapter House Care Home, you realise this is somewhere special. It has the air of a luxury hotel rather than a care home. From reception through communal areas to the bedrooms, everywhere is of an extremely high standard. In our experience, all the staff, without exception,
complement their surroundings. They are kind, caring and welcoming. Nothing is too much trouble and everything is done with a smile. We were lucky enough to be visiting Mum on the day of the Mad Hatter’s Tea Party. All the residents and guests were treated like VIPs at an event that was a credit to all the staff. A special mention about the wonderful spread of food and congratulations go to those responsible. My mum thought it was wonderful and so did we. She feels very ‘safe’ at Chapter House.
A final important comment is that Mum is very happy where she is and at the end of the day, that’s all that matters.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review. We're delighted to hear that your mum is happy at Chapter House and enjoying all the facilities and activities that our home has to offer.
Best wishes,
Springfield Healthcare.


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Review from H A (Wife of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Chapter House since January 2023, originally intended as respite care, but now a permanent matter. The manager and clinical workers have been extremely supportive in assisting me to reach an agreement with the social services to enable him to say as he has very limited financial
resources.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your lovely review, our team will be delighted to hear that you have felt supported during the process.
Best wishes,
Springfield Healthcare


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Review from Janet S (Sister of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chapter House Care Home is awesome. It has the most lovely, homely decor, is well-designed and has beautiful outdoor spaces. All of the staff I met are fantastic. They are so friendly but also so capable of providing excellent care. Having visited other care homes (though not in this area) I feel that
Chapter House is superb in comparison.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review, our teams will be delighted to hear your lovely words.
Best wishes,
Springfield Healthcare.


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Review from S G (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Chapter House Care Home in early May after a couple of strokes and with vascular dementia. It was a huge decision for us, as a family, to make as previously she was incredibly independent. However, it is clear that we had made absolutely the right decision for her. She settled in
really quickly and loved the surroundings. She has a lovely room on the ground floor with doors that open out onto the courtyard. The surroundings and common areas are lovely with excellent outdoor space. I really feel that the care is tailored to each individual and the staff always treat the residents with respect and maintain their dignity. The food is of a high standard and I love the fact that the bistro always has coffee and cake on offer to all visitors so it feels like going out for coffee with the residents, even if they aren't physically able. The staff provide excellent care, engaging activities and nothing seems too much trouble. I couldn't recommend it highly enough.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review and recommendation. We're so pleased to hear that you and your mother are happy with your choice to come live with us at Chapter House and that you are impressed with the facilities and services that we offer.
Best wishes,
Springfield Healthcare.


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Review from Sally B (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and easy to settle my dad in. Just settling today so I can't answer all the ratings.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your lovely review, we are delighted to welcome you and your dad to Chapter House.
Best wishes,
Springfield Healthcare.


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Chapter House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Chapter House is calculated as follows: ( (422 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 484 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapter House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Robert

Robert Hall

Job Title: Home Manager

Joined: 2022

The team at Chapter House always strive to do their best and I am so proud to lead this amazing team. We are enthusiastic, compassionate kind, and entirely focused on delivering the highest standards in a luxury care environment.


I am honoured to be part of a team that put the individual needs of each resident at the heart of everything they do. Our kind and knowledgeable care team are always on hand to support you with any medical and personal care needs. Please don’t hesitate to get in touch with our friendly team to find out more.