Chapter House

Keldgate, Beverley HU17 8HU
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9.9 45 Reviews
  • Chapter House, Beverley
Are you looking for exceptional care? Look no further than Chapter House Care Home in the heart of Beverley, offering high-quality residential and dementia care.

Their 80 beautifully furnished rooms, all with en-suite bathrooms, provide a comfortable and secure living space for residents, who are encouraged to personalise their rooms with their own belongings, making it feel more like home.

Beyond their private rooms, residents enjoy spacious living and dining areas and a selection of unique amenities including their on-site pub, cafe, cinema, spa, hair salon and landscaped gardens which create a vibrant and enriching atmosphere.

Chapter House prioritises resident well-being. Their team of experienced and friendly caregivers creates individualised care plans that adapt to residents’ changing needs. They benefit from a combination of high-quality care, luxurious surroundings, personalised wellbeing programs and digital care plans to keep loved ones informed and reassured.

Ask about their Complete Care Package, with one fixed price, everything’s included. T&Cs apply.

Are you ready to learn more? Contact Chapter House today to discuss how they can provide exceptional care for you or your loved one.

You’re welcome to join them for coffee and cake in the relaxing Chantry Tearooms. Please contact the reception team to book your visit.

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Care Provided by Chapter House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Hall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Chapter House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,510
    • Self-Funded Residential Dementia Care from £1,575
  • (these prices are only a guideline, please contact Chapter House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chapter House is always open for visitors. They welcome you to join them for a visit.


  • Parking

  • Car park on site.


Chapter House Reviews (45)

Total of 45, showing 41-45
9.9

Chapter House has a Review Score of 9.9 (9.864) out of 10, based on 41 reviews in the last 2 years. Over all time Chapter House has 45 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 0

Date Published

45
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4

Review from Kate R (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Chapter House Care Home this week on a month's trial. The staff are all lovely. Really caring. Very nice room with a door to the courtyard. Mum has settled in well and I know she's safe and happy here - means a lot.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review. We're delighted that our teams have made you feel welcome and have helped your mum settle in at Chapter House.
Best wishes,
Springfield Healthcare.


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Review from K W (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Chapter House Care Home in December and has settled in very well. All the staff are lovely and are so kind and patient with him. The surroundings are lovely and we have space to visit my dad and have also enjoyed some meals at the home.
There have been a few teething problems,
which we were quite surprised about considering this is not the first care home this group had opened but on the whole these have been resolved.
Having said that, my dad is happy and a lot more relaxed since he moved in.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your lovely review. We're glad that your dad has settled into the home and that our teams have been able to support you with the transition.
Best wishes,
Springfield Healthcare.


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Review from L E (Friend of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped a friend research various care homes and then, decision made, assisted her with her move to the Chapter House Care Home. There was no contest really! Throughout the process, I have been very impressed with the care, assistance, time given, friendliness and professionalism of the staff and,
in particular, the manager. Nothing was too much trouble! The home's surroundings, position and welcoming interior are second to none and I would have no hesitation in recommending it or, indeed, booking myself in when the time comes!

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review and personal recommendation. We are delighted to hear that our team were able to support you both during the process and move-in.
Best wishes,
Springfield Healthcare.


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Review from A H (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home in an outstanding location. Warm and caring environment where I feel happy to visit and for my mum to stay. Beautifully decorated throughout. Excellent choice of food each meal. I cannot praise the staff enough for their care of my mother.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review, our team will be delighted to hear how happy you are with the care and support that you and your mum are receiving.
Best wishes,
Springfield Healthcare.


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Review from S D (Wife of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chapter House Care Home, for me, was a Godsend. The home is more like a hotel with lovely grounds. The meals are excellent and there's always a choice. The bistro is a quiet area which serves tea, coffee and cake. My husband, at the age of 66, has Alzheimer's/dementia and diabetes. I was looking for
a care home that specialised in his condition and waited for the right home to come along and it did. I could not ask for anything more when my husband went in as a resident. He's settled in really well and the staff are lovely with him, from the managers, receptionists, chefs, cleaners, maintenance man and, of course, the carers. All of them, I find, are friendly and nothing is too much trouble. If you are looking for a care home for a loved one, I would not hesitate to say that I would recommend Chapter House.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for leaving such a wonderful review, it is our pleasure to care for your husband.
Thank you also for your personal recommendation, our team will be delighted to hear your kind words.
Many thanks,
Springfield Healthcare.


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Chapter House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Chapter House is calculated as follows: ( (422 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 484 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapter House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Robert

Robert Hall

Job Title: Home Manager

Joined: 2022

The team at Chapter House always strive to do their best and I am so proud to lead this amazing team. We are enthusiastic, compassionate kind, and entirely focused on delivering the highest standards in a luxury care environment.


I am honoured to be part of a team that put the individual needs of each resident at the heart of everything they do. Our kind and knowledgeable care team are always on hand to support you with any medical and personal care needs. Please don’t hesitate to get in touch with our friendly team to find out more.