Review from C C (Brother of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Exceptionally friendly staff welcoming us on our first visit. Nothing was too much bother for any one of them. First class care home,with happy residents in beautiful surroundings. All staff were sincere and knowledgeable regarding our resident there, thank you for your care.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for your kind review, we are so pleased to read that you had a wonderful first visit to our home and felt welcomed and cared for. You are always welcome here and we look forward to seeing you soon!

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Review from John R (Respite Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

I was here for respite care with nursing support. The carers were warm, sensitive to the patients and well-trained. They came quickly, usually when called. There was a positive, cheerful and cooperative attitude binding carers/nurses and management. In a way, there was a good team atmosphere. Difficult

patients were handled kindly and professionally. These patients with problems of claustrophobia, but good mental and physical health, can be reminded by the carers that they are free to leave the building. The cooked breakfast here was superb!

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear John, thank you for your lovely review. It was our absolute pleasure to help you convalesce and to have you as part of our family.

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Review from Roger W (Friend of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience

Our long-term friend and neighbour began her stay at Chawley Grove Care Home just before Christmas 2022. We are really impressed by the staff and the facilities. She is being well looked after and is very happy. She is enjoying getting to know the staff and has developed good, friendly relationships

with them. As visitors, we are always made to feel welcome.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear Roger,
Thank you for your kind review, I am so pleased to read that you are impressed with the care of your long-term friend and neighbour. It has been our pleasure to welcome you all into the Chawley family and we look forward to making many memories with all this year.

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Review from A T (Relative of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience

Respite was arranged at short notice due to a sudden change in family circumstances which created a difficult situation. Management were extremely helpful throughout, supporting the wider family to make long term decisions and working with external services as needed.
Staff were extremely kind and

helpful on the phone and when we visited, making us feel welcome and included.
Day to day care was good. Facilities are excellent and we are grateful for the care provided at short notice.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for your very kind review. It was our pleasure to assist you and your family through a difficult period with a positive outcome for all. It was a pleasure to have you all as part of the Chawley family.

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Review from T C (Husband of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

A calm atmosphere pervades on entry and all staff are courteous and helpful. Numerous activities are arranged for residents and a diary of events is published and distributed to each resident. Any minor problems that may arise are quickly and efficiently dealt with by the home manager. A pleasing place

for my wife to live.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear T C,
Thank you ever so much for your kind review. We are so pleased that you are happy with your wife's care here and that you feel we provide a high standard of service to our residents and their families. We very much value you and love seeing you each day.

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Review from L W (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

Sincere thanks to all the staff involved in Mum's end-of-life care at Chawley Grove Care Home. As Mum's health declined the communication and support from management, nursing and care staff was excellent. The care we received as family members, as well as Mum, helped us navigate her last few weeks as

positively as possible and ensured that she had a peaceful and pain-free death in a supportive, comfortable environment. Over the six months that Mum lived at Chawley Grove, the staff were efficient and respectful. They did their very best to ensure Mum felt welcome and had the opportunity to engage in activities that she could enjoy. When we visited we felt like we were part of the Chawley Grove family - greeted cheerfully and with updates on how Mum was doing. When things were challenging we especially valued the openness and honesty of the management team and their respect for our views and suggestions. Few people actively want to live in a care home but, for those who need it, we recommend Chawley Grove as a safe, comfortable, cheerful and caring environment. To everyone involved in delivering Mum's care - an enormous thank you, you do an amazing job!

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for the kind review. It was our pleasure to welcome Mum and all of you into our family and our honour to care for her in the last six months of her life. The memories that we have made with you all will continue to be cherished and we would like you to know that you are all always welcome to Chawley.

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Review from Lorna K (Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

Since I moved into the care home I have had a very happy and contented time. The staff are like family. Everything is excellent - the room I put as good as it was without a mirror when I moved in - this has now been rectified.
I am very lucky to have chosen such a good care home as I need both nursing

and care.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dearest Lorna,
Thank you for your very kind review. It is our pleasure to have welcomed you into our Chawley family and we are delighted to see how happy you are each day. You are an asset to our home and we look forward to making many more memories with you.

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Review from May J (Wife of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

My husband's stay was very short but he felt immediately comfortable and cared for. He thought the meals were excellent and loved his lovely en-suite bedroom. The whole atmosphere was calm and reassuring. The building itself is wonderful, airy and bright. It felt very homelike, especially with the resident

dogs!

Reply from Mark Laundy-McInnes, Regional Community Relations at Chawley Grove Care Home

Dear May,
Thank you so much for your very kind review, it genuinely does mean the world to us. We loved having your husband with us no matter how short the stay and it was our pleasure to welcome you both into our Chawley Grove family.
We hope that you know that you are always welcome to come and visit us for a cuppa and a chat whenever you feel like, it is always lovely to see you.

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Review from S M (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

Well maintained and decorated new building. Helpful staff. Menu choices look to be good, although I didn't see any of the meals to judge. Room sizes are good and we were able to move things around to suit Dad. Communication online was good. Still waiting on some of Dad's items to be found - was there

any point in an inventory. We are still missing one item that came in with him and have had to buy a new one. Dad came home with an open wound/sore on his bottom - I suspect he was left to manage on his own with the toilet and cannot use his hands properly so maybe did not clean himself adequately - leaving a sore. He also did not move around enough, maybe not encouraged to as possibly short-staffed.

Reply from Chelle Daly, Home Manager at Chawley Grove Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team - they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them.
We were sad to hear that Dad developed a sore after leaving us. At Chawley Grove Dad was always assisted when using the toilet and when moving around the home, and a skin integrity check was completed the day before the end of his stay with us with no skin issues at all. We hope that this has now healed.
We loved having Dad here with us at Chawley, and following on from his break with us we are absolutely thrilled that Dad has decided to join us on a permanent basis - he is a very welcome addition to the Chawley family and we can't wait to have him back.
As always, if you have any questions, please do come and speak with me at any time - we look forward to seeing Dad soon!

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Review from Jan S (Daughter-in-law of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience

We, like many, had worries about putting my father-in-law in a home but after our initial visit to Chawley Grove Care Home and meeting the manager we had all our worries put to rest. We had visited other homes but this one stood out by miles. The home itself is like the grandest hotel and there are

lots of different activities for the residents to partake in if they so wish. The food is wonderful, the staff are outstanding and the grounds and rooms and mutual sitting areas (private and social) are all that we could have wished for him. He has settled well and is enjoying everything this home has to offer. We can not recommend it enough.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear Jan,
Thank you ever so much for your very kind and lovely words. We are passionate about welcoming new residents and their families into our family. We are so pleased to read that you are all happy and we look forward to making many new memories together.

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Review from Gary W (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

I am only ground crew in the royal air force and think the garden is well looked after, the laundry is well kept. The manager is working very hard trying to get more clients in.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Hi Gary,
Thank you so much for your kind review. We very much look forward to welcoming you back in the future.

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Review from Anna B (Relative of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

The staff are wonderful and always so friendly and welcoming when we visit. The atmosphere is so calm and relaxing, this has had a great effect on my relative's well-being and progress. The food is always great and prepared with care. We are very happy.

Reply from Sarah Webber, Group Marketing and Brand Manager at Chawley Grove Care Home

Thank you for your wonderful review - we are so proud of our dedicated team.

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Review from A B (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

Chawley Grove Care Home has been a fantastic step forward for my father. I see it as an improvement in his quality of life and being there has enabled him to achieve things again that would have not been possible in his home environment. The facilities are well managed and all the staff are caring,

kind and considerate. My mother (who also suffers with dementia) is able to visit on a daily basis and everyone is kind and welcoming to her. My father’s behaviour has been challenging at times but he has received nothing but love and kindness. I would not hesitate to recommend this facility to others.

Reply from Sarah Webber, Group Marketing and Brand Manager at Chawley Grove Care Home

Thank you so much for taking the time to write this lovely review - we are incredibly proud of our wonderful team

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Review from Adrienne B (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

Why have I put good, not excellent in some boxes? 1) Occasional, temporary workers do not adhere to the principles which the home generally inculcates. 2) Occasionally the essential encouragement of the residents to join in activities provided is missing because the social person is needed to replace

an absent helper. 3) We are concerned about the price being put up since we stretched my mother's finances to the limit in order to place her near me so that I can visit her four out of seven days. I am able to judge the most important thing about my mother's care according to her reactions. Every day on the phone or with her I can ask how she likes being there - she likes the staff, has made friends and is happy. At 99.5, long may this continue!

Reply from Sarah Webber, Marketing and Partnerships Manager at Chawley Grove Care Home

Thank you for your review - we are dedicated to delivering an outstanding care experience for our residents and are delighted that Mum has settled in so well, is happy and making friends.

We appreciate your feedback, and to answer your comments - we rarely employ agency workers as we are fortunate enough to have our own experienced team, however in those rare circumstances we take the time to ensure they understand our unique, award-winning model of care to ensure the continued smooth delivery of this.

We provide a combination of fun and therapeutic activities, and our Wellbeing & Lifestyle Coach is committed to ensuring our residents are supported to participate where they wish to.

As I am sure you can appreciate, the impact of COVID-19 continues to be considerable for all care providers, and whilst we focus on cost control, and have kept our annual increase to a minimum, we remain committed to delivering not only the highest quality care but also the very safest care.

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Review from Marion G (Respite Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

I had been in hospital for nearly three weeks with stomach ulcers and had had strong medication to avoid operations etc. When I arrived I was very weak but getting better. The noise and short staffing added to shouts of dementia patients made sleep impossible. So by coming here the peace and comfort,

added to the kind staff, soon made me feel relaxed and peaceful. I now feel able to look after myself and go home. The food is beautifully cooked too. It's interesting to meet such diverse staff.

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Review from Caroline A (Mother of Resident) published on 19 October 2021
Submitted via Website • Report

Overall Experience

My daughter, who is seriously disabled and a wheelchair user, has just come home after a first respite visit lasting for a fortnight. Her first remark was 'it's lovely, can I stay longer next time?'.
The staff are kind, caring and careful, building excellent relationships with the service users and

their nearest and dearest.
We are delighted to have found a beautiful care home with such a wonderful, person-centred care team.

Reply from Sarah Webber, Marketing and Partnerships Manager at Chawley Grove Care Home

Thank you so much for taking the time to write this wonderful review - we are so proud of our dedicated team.

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Review from Stewart B (Son of Resident) published on 23 July 2021
Submitted via Website • Report

Overall Experience

My father recently passed away, spending the last six months of his life at Chawley Grove.
The staff did everything possible to support, care and help him; I cannot praise them highly enough.
The home is beautiful and really well equipped.
Whilst protecting the residents from this awful pandemic,

they have also looked to be responsive with the changing rules to enable residents to have as much contact as possible with friends and family, recognising the huge benefits that contact bestows.
I thoroughly recommend Chawley Grove to anyone looking for care for an elderly one in the Oxford area.

Reply from Karen Fitzgerald, Regional Community Relations Lead at Chawley Grove Care Home

Thank you for your kind words, and we're are glad to have been able to support Dad with his care needs. We are very proud of all our staff. Stay safe.

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Review from Shannon G (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Mums been with the care home for the past several months and has flourished since being in the care home. The staff are lovely caring and supportive. The food is excellent! The management are knowledgeable and communicate and update me on all that’s going on in the home and government guidelines. I

highly recommended them!

Reply from Karen Fitzgerald, Regional Community Relations Lead at Chawley Grove Care Home

Thank you for taking the time to review our lovely care home, I will pass on to all the staff your thanks.

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Review from Stephanie T (Niece of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

I cannot recommend Chawley Grove highly enough. The home itself is delightful - it has a lovely atmosphere and everything is modern and very clean. But what really makes it special are the people who work there. Everyone I met had such a clear interest in making my aunt's stay with them as happy and

comfortable as possible. My aunt was very ill when she arrived - it was clear that she did not have long to live after an extensive stay in hospital. The staff at Chawley Grove could not have been kinder and more welcoming and did everything they could to make her last days as happy as possible. I particularly appreciated the way that they bent over backwards to help us see my aunt so that we could spend as much time as possible with her within the Covid-related guidelines. This meant that the people closest to her could say goodbye properly. She received first-class medical care, and it was clear that the highest consideration was being paid to her needs and wishes.

Reply from Karen Fitzgerald, Regional Community Relations Lead at Chawley Grove Care Home

Thank you so much for taking the time to write this wonderful review - we are incredibly proud of our dedicated team and will make sure we share your kind words with them, thank you again.

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Review from Niki H (Respite Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Chawley Grove stands out amongst other care homes I am acquainted with in every way. The staff are exceptionally helpful and friendly and have done everything possible to make my stay comfortable, supportive and centred around my individual needs. I have appreciated the quality and availability of the

nursing staff who are on hand 24 hours a day. Likewise, the physiotherapy service which is knowledgeable, person-centred, friendly and supportive. The quality of the meals and the flexibility of the menu, for someone like myself who has a special diet, has been delicious and reassuring. The spaciousness of the rooms, the decor and comfort are unique in my experience of care homes. The environment is light, airy and contemporary and feels more like a hotel than a care home. There is a good choice of activities, including a cinema and hairdresser. This home has provided the perfect environment for convalescing from an operation and I would return and recommend it without hesitation.

Reply from Karen Fitzgerald, Regional Community Relations Lead at Chawley Grove Care Home

Thank you so much Niki for taking the time to write this wonderful review - we are incredibly proud of our dedicated team and will make sure we share your kind words with them, thank you again.

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Chawley Grove Care Home

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