Cheriton Care Home has a Review Score of 9.4 (9.390) out of 10, based on 9 reviews in the last 2 years. Over all time Cheriton Care Home has 35 reviews.
Review from Judith S (Daughter of Resident) published on 2 March 2021
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Reply from Debbie Boyd, Marketing at Cheriton Care Home
First of all, we are very sorry for your loss. Thank you for your kind review. We are glad your mother was looked after to a high standard and you felt completely supported by our team.
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Review from J W (Son of Resident) published on 19 January 2021
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Reply from Debbie Boyd, Marketing at Cheriton Care Home
Thank you. We were happy to offer our high standard of care to your mother and glad you were content with our service.
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Review from Nick J (Son of Resident) published on 20 November 2020
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Review from C W (Son of Resident) published on 19 February 2019
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Review from Philip M (Brother of Resident) published on 18 December 2018
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Review from Hayden C (Son of Resident) published on 18 July 2018
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Review from R H (Daughter-in-law of Resident) published on 9 July 2018
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Review from J B (Daughter of Resident) published on 21 June 2018
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Review from J B (Daughter of Resident) published on 11 June 2018
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Review from D S (Daughter of Resident) published on 1 June 2018
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Review from Julie M (Daughter of Resident) published on 29 May 2018
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Review from M T (Wife of Resident) published on 10 May 2018
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Review from Peter A (Son-in-law of Resident) published on 4 October 2017
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Everyone here is welcoming and friendly. All the staff will always go the extra mile for residents and visitors. The food here is also really appetising
I couldn't recommend Badbury enough.
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Review from Tabitha J (Friend of Resident) published on 25 September 2017
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Review from Kathryn W (Daughter of Resident) published on 15 June 2016
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The Review Score of 9.4 (9.390) out of 10 for Cheriton Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.856 for Cheriton Care Home is calculated as follows: ( (89 Excellents x 5) + (15 Goods x 4) ) ÷ 104 Ratings = 4.856
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.534 Points relating to the number of positive Reviews for Cheriton Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 9 Positive Reviews ÷ 14.2 = 0.634
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Nov 2024
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Job Title: Registered Manager
Joined: 2022
I am a physiotherapist by background, and have been Registered Manager of cheriton since October 2022.
Job Title: Registered Manager
Joined: 2020
Denise joined Cheriton in November 2020 following a roving role with the care home’s parent company Agincare, which saw her parachuted in to provide managerial and leadership support at homes across the country during the Covid pandemic.
The move to Cheriton saw Denise return to her Dorset roots, where her career in care started at Trafalgar Care Home, and where she progressed to Registered Manager in 2003.
Denise has built up considerable skills, knowledge and experience thanks to roles managing Agincare Live-in care services nationwide, and peripatetic roles supporting and helping area care home teams to improve and develop.
Denise said:
"I’m really proud of our staff and how warm, friendly and compassionate they are – whichever role they’re in. They all really enjoy hearing residents’ stories and getting to know each person as an individual. We have a strong team spirit and take great pride in our roles as health professionals.
No two days are the same here at Cheriton, and that’s what makes being here so interesting and fulfilling. Essentially our aim is for our residents to live as independently as possible, with someone on hand to help them."