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Wings Care Cherry Cottage has a Review Score of 9.0 (9.038) out of 10, based on 2 reviews in the last 2 years. Over all time Wings Care Cherry Cottage has 8 reviews.
Review from Matthew W (Brother of Resident) published on 13 May 2023
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Overall Experience
5.0 out of 5
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Review from Nat W (Brother of Resident) published on 18 April 2023
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Overall Experience
5.0 out of 5
Reply from Charlotte Hind, Operations Manager at Wings Care Cherry Cottage
Thank you for your review Nat. Having your brother live in our services is an honour and his presence gives us so much pleasure, we would like to thank you for trusting us with his support. Cherry Cottage wouldn't be the same without him.
Thanks.
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Review from C H (Relative of Resident) published on 18 February 2020
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Overall Experience
5.0 out of 5
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Review from Joanna S (Mother of Resident) published on 16 July 2019
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Overall Experience
5.0 out of 5
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Review from Geraldine S (Sister of Resident) published on 4 June 2019
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Overall Experience
5.0 out of 5
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Review from Sheila M (Daughter of Resident) published on 4 June 2019
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Overall Experience
5.0 out of 5
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Review from L C (Mother of Resident) published on 18 April 2016
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Overall Experience
5.0 out of 5
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Review from P B (Father of Resident) published on 18 April 2016
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Overall Experience
4.0 out of 5
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The Review Score of 9.0 (9.038) out of 10 for Wings Care Cherry Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Wings Care Cherry Cottage is calculated as follows: ( (22 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Wings Care Cherry Cottage is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 7 registered maximum number of service users is 1.4, which has been reached with 2 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2019
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