Cherry Wood Grange Care Home

Writtle Road, Chelmsford CM2 0FZ
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9.9 86 Reviews
  • Cherry Wood Grange Care Home, Chelmsford
Cherry Wood Grange Care Home provides high-quality residential, nursing and dementia care in beautiful surroundings. The award-winning team is dedicated to making every day meaningful for their residents by delivering personalised, compassionate care.

There is a varied schedule of stimulating activities to suit all interests and abilities; from art lessons, to choir practice, yoga and mindfulness classes, sensory therapies and live music performances. Residents are supported to enjoy regular outings to local places of interest on the minibus and maintain meaningful connections with the local community.

And with soothing lighting and aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

The warm, social and elegant home offers luxurious en-suite bedrooms, a bustling bistro, a private dining room, cinema and beauty salon, all surrounded by beautiful landscaped gardens. As well as its own affectionate therapy dog, Ralph, which gives Cherry Wood Grange a truly family feel.

The team were finalists in the Essex Care Awards 2023, having won the Activities and Wellbeing Award in 2022. Families know their loved ones are being cared for by a trusted and reputable team, who work together with the residents’ best interests at heart.

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Care Provided by Cherry Wood Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sue Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Cherry Wood Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's loved ones are always welcome. There are no restrictions on visiting hours/days.


  • Parking

  • Free on-site parking is available.


Cherry Wood Grange Care Home Reviews (86)

Total of 86, showing 61-80
9.9

Cherry Wood Grange Care Home has a Review Score of 9.9 (9.946) out of 10, based on 51 reviews in the last 2 years. Over all time Cherry Wood Grange Care Home has 86 reviews.

Overall Experience

  • 83
  • 3
  • 0
  • 0
  • 0

Date Published

86
8
24
51
35

Review from Christine E (Sister of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after, could be more one-to-one. Needs stimulation though probably not enough staff. Nursing floor residents need to mix when possible with ground floor activities. Nursing staff work so very hard, all so lovely.

Reply from Sue Smith, Home Manager at Cherry Wood Grange Care Home

Thanks so much for taking the time to leave us a review, I’m so pleased you have always found our nursing team to be lovely – we think they’re amazing too. I’d like to reassure you that we place great importance on meeting the needs of our residents and always ensure we have enough team members to achieve this. Whilst I believe myself and all of my team are responsible for creating engaging and stimulating opportunities for our residents to enjoy life here at Cherry Wood Grange, we also have a dedicated lifestyles team to support this and we’re in the process of recruiting after a longstanding team member recently retired.
If you ever have any questions or would like a chat, please don’t hesitate to contact me.
With warmest wishes, Sue.


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Review from J B (Relative of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking after the lady on the residential floor for a few years when I looked into a care home for her as she needs full-time care now. I had previously visited Cherry Wood Grange Care Home for my mother-in-law. I can truly say the staff are wonderful and nothing is too much trouble. The management
team are so friendly and approachable and I know that our lady is in the best possible place for the next chapter in her life. I can't thank them all enough.

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Review from J C (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire staff are very friendly, enthusiastic and well-motivated. I know of no other nursing home that offers such a wide variety of activities that make life interesting for the residents. The staff are very approachable and respond promptly to any matters that I may wish to discuss. I am so lucky
to have found such a wonderful home for my mother.

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Review from Christine B (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys all the entertainment, especially the singers and accordion. She enjoys bingo too. Overall, very good entertainment.

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Review from L L (Mother of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since 2019 my son settled in very quickly. All the carers and nursing staff down to the management, cleaners, cooks and the man who is very helpful to put every right and mend, everyone is so supportive and loving, they all deserve a medal.
My thanks to everyone who makes my son worth living.

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Review from Roger S (Son of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism, hard work and friendly, caring approach by all the staff have kept my mother safe and happy over the last two, very difficult years of the pandemic.
I cannot thank staff enough.

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Review from I W (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Wood Grange Care Home was the perfect home for my father. The care team are fantastic, very welcoming and supportive. Management are very approachable and helpful. The deputy manager was always very helpful and understanding.

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Review from L C (Granddaughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was looked after fantastically during her time at Cherry Wood, the managers and all the staff were fantastic with us all. Even though the UK was in the depths of the coronavirus pandemic they managed to arrange great facilities to enable me to visit her in the gardens which are fantastic. My
Nan loved the home and all the staff treated her brilliantly. I can't say thank you enough to everyone especially the managers, and the member of staff on reception was really helpful when we arranged the visit getting us booked in and settled before my Nan came down to see us. I would highly recommend Cherry Wood to anyone looking for a loved one to be cared for. A 5-star service.

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Review from R F (Husband of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had to go into care when she was unable to move almost all her muscles. As she cannot move, talk or shower she requires 24hr care. The staff took extra time to establish communication with my wife which is all based on facial movement.
She often feels isolated but the staff take time to comfort
her. My wife feels secure and safe at the care house over the staff putting in the extra effort and care.

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Review from E R (Mother of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and trustworthy, their care for the resident throughout the lockdown was caring with video calls and phone calls.

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Review from J P (Niece of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Wood Grange was recommended to my uncle for a respite stay after a period in hospital. When my uncle arrived at Cherry Wood to reside on the nursing floor for respite care, he was extremely ill. After the quality of care that he received at Cherry Wood he went home after 8 weeks recovering and
revitalised having enjoyed all aspects of life in Cherry Wood Grange.
After a short period at home my uncle's health suffered and he asked to return to Cherry Wood to spend the rest of his life being looked after with care, quality and dignity.
Myself and my family were blessed to find such a wonderful caring home where he lived to enjoy the rest of his days. The support given by the management team and all the wonderful staff was truly outstanding.
I would not hesitate to recommend Cherry Wood Grange.

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Review from Sheila F (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Cherry Wood Grange since March 2018 and I cannot emphasise enough how happy she is there. The care she receives is beyond exceptional and nothing is too much trouble. The Management Team are always very accommodating with anything you need to discuss with them and will
always go out of their way to help. The Carers are absolutely 5-star and my Mum loves every one of them. They show her so much love and this is lovely to see. I cannot recommend Cherry Wood Grange enough and every time we visit my Mum and leave, the happiness she shows us at being there is unbelievable and reassuring. She is so happy there.

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Review from Samantha P (Daughter-in-law of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to get my father-in-law out of the hospital where he was fading away, into a good place urgently. The staff here were exceptional in dealing with all aspects of our and father-in-law needs. It is a clean, friendly and professional environment. Highly recommend for end of life or respite care.

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Review from M D (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to the nursing floor from residential a month ago. The time had come, her needs increased. Mum is always treated with courtesy and kindness and she has complete confidence in all the carers and nursing staff. As a result, we have a Mum who is secure, confident and above all happy in her surroundings!
What more could we ask!

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Review from J T (Daughter-in-law of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After every visit, I left Cherry Wood Grange with my mind at ease knowing that my mother-in-law was in the best possible hands. The excellent care she received never faltered the entire length of her sta.

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Review from Sally C (Wife of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time of my husband's admission until his sad death six weeks later, he received care of the highest quality. I received excellent support, without exception staff showed real kindness and love. His last hours were made more bearable for us by the kindness. A friend who was there with us for
a while during those last hours described the care given as above and beyond.

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Review from Denise H (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this place enough. Beautiful place, always a calm feeling when you enter. Staff on the second floor are excellent. My father was only there for 5 weeks and during his time, he was treated with respect and kindness up to the end. This home has totally changed my opinion on care homes,
unfortunately, my father was too poorly to enjoy the lovely facilities and activities on offer. I felt really sad saying goodbye to this place. They make you feel like part of the family from day one.

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Review from T D (Daughter-in-law of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cherry Wood are fantastic. Very kind and caring, nothing was too much trouble. My mother and father-in-law were made to feel really welcome. The activities were good and we ended up joining in on our visits. Would recommend Cherry Wood as we spent a lot of time trying to find somewhere
suitable.

Reply from Anna Allen, Home Manager at Cherry Wood Grange Care Home

Thank you for your lovely review. I will pass on your thanks to all the team. It was a pleasure caring for your Your Mother and Father in law.
Many thanks
Anna


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Review from Gemma (Wife of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was 46 years old with end-stage brain cancer when we made the heartbreaking decision to move him into a nursing home.


From the moment we arrived at Cherry Wood Grange we felt at "home" and I always felt my husband was being cared for to the highest of standards by the wonderful staff.

Sadly my husband passed away 4 weeks after arriving but every day the staff treated him with dignity and respect but more importantly love and kindness.


Cherry Wood Grange is built and furnished to an exceptional standard and as a resident or family member, you could not want for more. The food is prepared to a very high quality and would not be out of place in a high-end restaurant. There are daily activity sessions for all to get involved with, even the visitors!!


But in all honesty, it is the staff that truly make Cherry Wood Grange the amazing care home that it is.


Without hesitation, I would highly recommend Cherry Wood Grange to any of my family and friends.


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Review from Deborah C (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandchildren, daughter-in-law and I enjoyed a wonderful Mad Hatter's Tea Party with my mother on Easter Sunday. The staff made us feel very welcome. The buffet provided a good variety and was of a high quality. The home had been decorated for Easter and the room where we enjoyed our food was decorated
to reflect the Mad Hatter's Tea Party in Alice in Wonderland. The residents were all given an Easter Egg and the visiting children were encouraged to hunt for eggs. It was a lovely family occasion, my mother was made to feel very special.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Cherry Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Cherry Wood Grange Care Home is calculated as follows: ( (575 Excellents x 5) + (33 Goods x 4) ) ÷ 608 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Wood Grange Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Sue

Sue Smith

Job Title: Home Manager

Joined: 2022

Our kind and caring home manager Sue has worked in health and social care for almost 30 years and has a wealth of experience in strategic and operational roles. Sue spent much of her career at Runwood Homes, where, as their Regional Care Director, she commissioned and established new homes for the care group.


A natural leader, Sue enjoys leading and supporting her team and strives for excellence in delivering compassionate care.


During her career, Sue has been Regional Care Director for Runwood as well as ran three large care homes for older people, consistently achieving improved Care Quality Commission (CQC) ratings. She has also held specialist roles within Operations, Marketing and Customer Care.


Speaking about her role at Cherry Wood Grange, Sue said: “I’m proud to lead our wonderful, skilled and caring team. Our focus is on providing consistent, high-quality, care tailored to individual needs. Nothing makes me happier than seeing our resident’s enjoying life with us and the reassurance that this gives our families.”


When not looking after our treasured residents, Sue enjoys travelling with her husband, having explored much of the UK in their motorhome. She also loves to spend time with her grown-up children and her 9 grandchildren! She likes to relax by gardening, writing poems and practising photography.