Review from B B (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

I have found that my hubby is looked after extremely well. His speech is not very good at the moment but staff have lots of patience understanding him. The food is great and he enjoys it. The place is beautifully clean and warm. The staff are very friendly and help you to cope. Nothing is too much for

them.

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Review from Debbie J (Daughter of Resident) published on 19 January 2023
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Overall Experience

Excellent, clean, Mum seems very happy. Meals are very good. Staff are very friendly and helpful.

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Review from S F (Daughter of Resident) published on 19 January 2023
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Overall Experience

All the staff I have met are lovely and friendly. My mum has been a lot happier since she has been here. Everywhere is clean and bright and welcoming.

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Review from Kevin W (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

The home is looking after Mum really well. She is safe and content and always seems happy in her own way. It is a real help to our family knowing she's safe and looked after. We cannot praise the staff enough. They are all brilliant.
Thank you.

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Review from Mandy H (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Dad's very happy and is looking very well but this is only due to the attention given by the care staff and the food cooked that is always good to not only look at but good to eat.
Rooms and areas are always lovely and clean, staff are always friendly and accommodating to us, as a family, when visiting.

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Review from Pat H (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Overall good, I think things are going in the right direction. When Mum first came from another care home it seemed a bit quiet and not very cosy but think things are improving. Lovely surroundings.

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Review from Donna M (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Although we got off to an uncertain start (due to Mum's illness), the staff have been fabulous in doing their best to look after Mum. Additional support has been provided for her so we can rest assured that her needs are being met. She is safe and comfortable. The home itself is beautiful, very modern

and luxurious. Activities are put on for those who are capable of enjoying them - residents are very well cared for. The food always looks and smells lovely, even though Mum, unfortunately, can't enjoy it - but tea/snacks are always available. Staff are lovely and friendly and Mum's room is like a posh hotel room! Very much appreciated - thanks so much.

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Review from L E (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Very impressed and pleased with the standard of care and nursing given to my dad at the Chesford Grange Care Home. Very caring nurses and caregivers that really have my dad's interests at heart. I feel that I am kept up to date in all things, from his appointment with the barber to the treatment given

from the chiropodist.

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Review from Karen K (Niece of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

My aunt moved into Chesford Grange Care Home in May 2022 after suffering a period of severe pain. The deputy manager and the staff have been very patient and caring and have done their utmost to keep her happy. With their care and attention, she is almost pain-free and is much more comfortable. It was

difficult during the period of renovation and intake of new residents and my aunt became quite stressed but is much more settled now and the new manager is making positive changes. Staff are all very pleasant and helpful, special mention to one member of staff who my aunt loves as she often makes a fuss of her. I have witnessed the high standard of care given to the more poorly residents and am reassured that should my aunt become more infirm she will be well looked after. I believe there was a Halloween party today which I am sure they all enjoyed.

Reply from Linda Watson, Home Manager at Chesford Grange Care Home

Thank you so much for such a lovely review. We are so pleased to hear your kind words, it shows the staff how appreciated they are for all their hard work. We are really glad to know that you are assured of your aunt's ongoing care here at Chesford Grange. We look forward to seeing you on your next visit.

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Review from Susan H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

The Queen's Platinum Jubilee celebration was very good. A lot of effort had been put into decorating the lounge and preparation of the food. Staff were very welcoming and friendly.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you very much for your review. The day was enjoyed by all and it was a pleasure to see people coming together to celebrate the Jubilee at Chesford Grange. Your ongoing support is much appreciated.

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Review from Joan H (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

We had a lovely party for the Queen's Jubilee. It was very well planned. We had a great day. The food was great and the staff were very nice and helpful.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your review. Your husband was the very first resident to move into Chesford Grange and it is a pleasure to care for him. As a family, you have been so supportive from day one and we appreciate this. Thank you for choosing Chesford Grange and trusting us with your husband which we know was so difficult for you to do.

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Review from Annabel R (Granddaughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff here are excellent, not only for my nan but also for all of the family, especially during the difficult transition. Staff often cannot do enough for Nan and us which we will be forever grateful for. After searching a whole host of nursing homes, Chesford Grange Care Home cannot be beaten!

The home is always clean, the food is always brilliant and extra care is always arranged if needed.
Overall, we have the utmost trust in Chesford Grange's staff and cannot recommend Chesford Grange enough!

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your amazing review of Chesford Grange; the staff will be absolutely blown away by your praise for them. Your feedback means so much to us and will spur us on to continue to deliver the best care we can to residents and their loved ones.

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Review from Vivienne S (Friend of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Great time.
Staff are great!
Very caring.
Good time.
Good food.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your feedback but more importantly for making the Jubilee celebration so much fun; you are a great sport and we really appreciate the effort you made to join in.

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Review from Helen G (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Extremely enjoyable Jubilee celebration party. Food was lovely.
Great entertainment and atmosphere.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your review. The Jubilee celebrations were made extra special by your son who was amazing, not just for his musical talent but also for his kindness. We all enjoyed his performance and still talk about it now when we see the photos. Thank you also for your ongoing support; it makes a huge difference and to be honest it is the support from good people like yourself that helps make Chesford a good place to be.

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Review from Joyce W (Daughter-in-law of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Although Mum's condition means she is up and down, she always seems content. She is obviously well cared for - always looking clean and tidy. We are happy knowing she is safe and secure. The staff are wonderful, friendly and caring - nothing is too much trouble.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your kind words; I will make sure that the staff see your feedback. I am so pleased that you feel we are doing a good job in caring for your loved one because that is what we strive for every day. We are lucky to have such great support from people like your good self; it makes a huge difference.

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Review from S S (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Very good. Staff are excellent.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you very much for your review. Your husband is such a pleasure to care for. It was so lovely to see you enjoying happy times together at the Jubilee celebrations which were made even more fun by your involvement. We will always look back on the photos taken with a smile on our faces and a reminder of how important it is to create happy memories.

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Review from Kim J (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

This is Mum's first experience of being in a care home. I was immediately put at ease after initial conversations with the manager and deputy manager. I've been really pleased with how Mum has settled in. All the staff are lovely and treat Mum with respect. Her room is lovely and the corridors are spacious.

The Jubilee party and meeting the 'activity' staff have been great.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for taking the time to review us. Your feedback is much appreciated as it is important that we know we are looking after everyone in our care in the best way possible. We have grown very fond of your mum who has settled in very well. We all enjoyed the Jubilee celebrations which were made special by everyone who attended. Thank you for your ongoing support.

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Review from Janet T (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care. Very attentive to her needs.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you for your review; it's always much appreciated when people take the time to let us know how we are doing. Your mum has been with us for nearly two months now and we have got to know her well so that we can anticipate her needs and help her to feel cared for. I believe that your mum is much more settled now and she seems to enjoy the company of the staff looking after her.

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Review from L R (Daughter-in-law of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

My father-in-law was admitted into Chesford Grange Care Home for end of life/palliative care. Although he thought he was going just for respite care. The care he has received in the two days he has been here so far has been good. The food he has loved and the bed he loves. All he wants to do is have

comfort, dignity and smoke his pipe in his remaining days left.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

I really appreciate the effort you made to write a review for us. Your father-in-law was here for only a short period of time but he made a huge impression on us all. It was a privilege to care for him in the last week of his life. We still expect to see him with his pipe in his hand grinning from ear to ear underneath his woolly hat. We will not forget him as he will have a place in our memorial garden.

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Review from Karen J (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

My experience of my dad coming into Chesford Grange Care Home has been reassuring, everyone has been very kind and understanding when we made the difficult decision of bringing him into a care home. I would highly recommend Chesford Grange.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

It is with a heavy heart that I write this because since your lovely review your dad has sadly passed away. Knowing what he did to help care for your mum and to rejuvenate the greenhouse at the previous home, it was wonderful to have the chance to care for him in return for his kindness. I only wish we could have had a little longer with him but he was always determined to have the last word and he is at peace now. We will remember him fondly and plan to have a special plaque made in his memory which we will place in our memorial garden here at Chesford.

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