Chetwynd House

Slade Road, Chilwell, Nottingham NG9 4GS
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9.9 69 Reviews
  • Chetwynd House, Nottingham
Chetwynd House Care Home is a family-run, award-winning care home providing luxury quality care in Chilwell.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, corner shop, traditional pub and hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Chetwynd House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Chetwynd House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Carla Kirkham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Chetwynd House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Chetwynd House Reviews (69)

Total of 69, showing 1-20
9.9

Chetwynd House has a Review Score of 9.9 (9.893) out of 10, based on 22 reviews in the last 2 years. Over all time Chetwynd House has 69 reviews.

Overall Experience

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Review from Glen H (Son-in-law of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad-in-law only spent a few weeks in here and honestly he could not have been in a better place. Its a lovely welcoming home with the best staff who always gave the best care, always super clean great food and full of smiling faces. I can not praise Chetwynd house and all of the staff enough.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you felt our home was welcoming with smiley team who always give the best care. Thank you.


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Review from Paul R (Grandson of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the facilities and quality of care on all of our visits. It is so reassuring to see our grandma has so many fellow residents they can chat to. The kindness and genuine care of the staff is evident. We arrived this morning and were included in the resident's New Years brunch
which made our visit feel more comfortable and relaxed. Thank you for everything you do.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you have been so impressed by the facilities and quality of care on all of your visits. Thank you.


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Review from Roslyn A (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the 6 months of his life at Chetwynd House. Throughout his stay he was well treated by all the staff who looked after him. I was particularly impressed with how Dad's end of life was managed. This was handled with a great deal of dignity and understanding for him and the family. Thank you
for all you did for my dad. It is greatly appreciated.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for your kind words about Chetwynd House. We're honoured to have cared for your dad and are glad his end-of-life care was handled with dignity and compassion. Your appreciation means so much to our team.


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Review from J D (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Chetwynd in March 2024 initially for respite care. She was made to feel welcome from the moment she arrived from both residents and staff. She is now a permanent resident and very happy.
The rooms are a good size and nicely decorated. My mum really enjoys her little patio area and
looking after her pot plants.
She enjoys the activities provided and is happy to join in with fellow residents.
The care and friendliness from all the staff is much appreciated by both my mother and all the family.
Thank you.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you so much for sharing your lovely feedback about Chetwynd House. We're delighted to hear that your mother felt welcome from the start and is now happily settled as a permanent resident. It's wonderful to know she's enjoying her room, patio, and the activities with her fellow residents. Your kind words about our team's care and friendliness mean a lot to us and will be shared with everyone here. Thank you for your trust and support-it's truly appreciated by all of us.


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Review from A C (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into Chetwynd House care home initially for a trial period of six weeks, as she was due to have hip replacement surgery and was struggling to cope at home, physically and psychologically as she also has cognitive decline. The friendliness of the staff and beautiful facilities were the
initial attraction, and we soon discovered that the care offered is of the same high standard. The care team are dedicated and work very well, alongside all professional colleagues, to ensure continuity of care. Mum will remain at Chetwynd House as she is very happy there. Her visitors think the home is wonderful and, we as a family, are very impressed with how the care team have supported the whole family in providing excellent care.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you found our team to be friendly and that you found our standard of care to be high-quality. Thank you.


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Review from I R (Respite Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the reception I felt welcomed, the staff couldn't do enough to make me feel alright. My room was outstanding and the carers were at my beck and call. All the facilities were outstanding. I have never been so impressed.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so thrilled to hear that from the moment you arrived you felt welcomed and that the team couldn't do enough. We are so happy you are impressed with the service. Thank you.


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Review from H W (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here in mid-May and has settled in quickly. The staff are wonderful and make such a fuss of her, always cheerful and nothing is too much trouble. I'm so pleased we made the move to Chetwynd, I've not seen Mum so happy in years! There is always something happening here, she plays bingo joins
in a singalong, and loves watching the birds in the aviary.
The rooms are spacious and comfortable and the decor is fresh and clean, it's a great relief to know she is so well looked after.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are thrilled to hear your Mum has settled in quickly and that you've not seen your Mum so happy in years. Thank you.


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Review from R D (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has stayed at Chetwynd House for eight weeks and the care provided has been exceptional. The staff's dedication and compassion are evident in all interactions and it is obvious that the residents feel valued and comfortable. The facilities are modern and impeccably maintained - creating a
warm and inviting atmosphere. My 96-year-old Father has particularly enjoyed engaging in the social activities programme that has kept him stimulated and connected. The meals have been plentiful and we have been kept up-to-date and informed about Pop's health and well-being. I need to particularly mention one member of staff who has gone above and beyond for Pop and us. We are truly grateful. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House. We are so pleased to hear that the care provided has been exceptional and that you feel the residents felt valued and comfortable. Thank you.


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Review from Mick B (Son of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident here for over 18 months. We have witnessed the very best in care possible for him, from every single member of the team. I include all the management, carers, reception, facilities, activities, and catering team, and anyone I have missed, there are too many involved in Dad's
care to mention any particular individuals. You care for Dad as if he is a member of your own family. We are so grateful to you and all the people who work here for your dedication, care, and the affection you give so freely and willingly. Thanks for your outstanding, professional dedication and commitment. It is greatly valued by our whole family, we know dad is safe, warm, cared for and content.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are thrilled to hear that you feel you have witnessed the very best in care possible for your dad, from every single member of our team and that we care for your Dad as if he is a member of our own family. Thank you.


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Review from S W (Friend of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visiting my friend. Immediately felt welcome and relieved that my friend is staying in a lovely care home.
Lovely and clean. Lovely and organised with small numbers at mealtimes and lounge areas.
Staff are attentive and very helpful.
I stayed for lunch and it was delicious. A good impression
on my first visit.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you immediately felt welcome, you found our home to be lovely and clean and the team to be attentive and very helpful. Thank you.


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Review from R J (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chetwynd House's facilities are spacious and well-appointed giving Mum choice about dining rooms and lounges, and even a garden and balcony with lovely views on each floor. Chetwynd has a homely feel and is a happy community. The manager and staff are very kind and caring, and treat residents with respect
and a sense of humour whilst maintaining their dignity and honouring their choices. There are activities each morning and afternoon, which are inclusive and include trips out in the minibus even for those with limited mobility. We love Chetwynd House and are very pleased we chose for Mum to live there.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you love Chetwynd House and find the home to be homely and happy. Thank you.


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Review from Carole H (Sister of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister has been here she has been treated like a member of a large family. She is so happy and enjoys a lot of the activities that they do. Any visitors are made welcome and invited to any activity if they would like to be involved along with their family member. The room is lovely and very
comfortable. My sister has a key to her own door that gives her some independence. I cannot praise Chetwynd House highly enough. The place and the staff are absolutely brilliant.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that your sister is happy and enjoying life at Chetwynd. Thank you.


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Review from J L (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New manager has resulted in a great improvement. Mother is happier, as the manager is attentive and friendly like the rest of the staff.
In the past, support was slow coming at busy times, e.g. breakfast and bedtimes, this has improved recently.
Group physical activities are popular, but not done
every day, although activities are done with individuals as well.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House. We are so happy to hear that you feel our service has improved and that your mother is happy in her home. Thank you.


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Review from Nicola B (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mum into Chetwynd House on the 6th of September. We are so impressed with all the staff and how they are with all the residents. The activity staff keep the residents occupied with a full month's programme. They take residents out and about shopping, circuses, and ice skating. Our mum is
so happy here, and we would recommend Chetwynd House.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you have been impressed with our team and the activities and well-being program within our home. Thank you for recommending Chetwynd House.


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Review from P L (Son-in-law of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Excellent facilities.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House. We are so pleased to hear that you found the team to be caring and that the facilities are excellent. Thank you.


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Review from Christine A (Sister of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here since May 2023. Her care has been excellent. I cannot praise the home enough. They are all lovely, polite and caring to both my sister and us (her sisters). The entertainment that is provided is fabulous.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House. We are so pleased to hear that the care has been excellent, as well as the entertainment and activities program. Thank you.


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Review from Mick C (Respite Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff helped me during the flooding. The home is like a hotel and everyone was quick to help.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you find our team always on hand and willing to help.


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Review from M L (Resident) assisted by family/friend published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I have ever had the privilege of being in. From the initial welcome it is clear residents enjoy being here and the staff like working here. The manager and all the carers exude caring and professionalism in spades and all with a smile, nothing is too much trouble. A quality
service with genuine carers, keep up the excellent work.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House Care Home a review. We are so pleased to hear you are enjoying your time with us, and find our team caring and professional, and never without a smile. Thank you for your kind words.


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Review from N B (Sister of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Chetwynd House enough. The staff, from the front desk to the care assistants to the manager, are friendly, helpful and kind. My sister is making amazing progress. She is very happy and absolutely loves it - from the food to the activities. She has been to the seaside, swimming and
walks within the local area. The whole ethos is based on the individual, and this shows in both staff and residents. I have even arranged daycare for my dad!

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House Care Home a review. Your kind words are really appreciated, and we are so pleased to hear your sister is making great progress whilst being in our care. We look forward to welcoming your dad to our home! Thank you.


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Review from A T (Respite Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've just spent sixteen nights in the Chetwynd House and I found it to be very welcoming, safe and very caring with staff and residents. If there is a time when I would be able to come back as a respite, I know I would be welcomed.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. It is great to hear you enjoyed your stay with us and found the team to be welcoming and caring. Thank you for your kind words.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Chetwynd House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Chetwynd House is calculated as follows: ( (234 Excellents x 5) + (28 Goods x 4) ) ÷ 262 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chetwynd House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (24)

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Meet the Team (2)

Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Chetwynd House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Frequently Asked Questions about Chetwynd House

What types of Care is Chetwynd House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chetwynd House provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Chetwynd House have?

There are 75 Single Rooms.

What are the Facilities & Services at Chetwynd House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chetwynd House to the centre of Nottingham?

4.5 mile(s) as the crow flies, distance by road may be significantly further.