Chetwynd House

Slade Road, Chilwell, Nottingham NG9 4GS
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9.9 69 Reviews
  • Chetwynd House, Nottingham
Chetwynd House Care Home is a family-run, award-winning care home providing luxury quality care in Chilwell.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, corner shop, traditional pub and hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Chetwynd House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Chetwynd House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Carla Kirkham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Chetwynd House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Chetwynd House Reviews (69)

Total of 69, showing 21-40
9.9

Chetwynd House has a Review Score of 9.9 (9.893) out of 10, based on 22 reviews in the last 2 years. Over all time Chetwynd House has 69 reviews.

Overall Experience

  • 68
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Date Published

69
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Review from Kim C (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care given to residents. Nothing too much trouble. As like a home-from-home as it could be. Very caring and understanding to families of residents too.
Very well maintained and clean, lovely to have a pub, garden and cafe area available at all times.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave a review. We are so pleased to hear that Chetwynd House has a homely feel and that you enjoy the facilities here. Thank you for your kind words and for choosing Chetwynd House.


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Review from J B (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Chetwynd House Care Home are kind and helpful every time I speak to them or visit. The home has a welcoming atmosphere with a bright and attractive reception area. Staff genuinely care and appear happy in their work. Many stay in their roles which is reassuring and gives continuity. Dad has
been looked after with dedication for two years. I'd like to thank the staff for doing such a tough job so cheerfully. Dad is peaceful and happy at Chetwynd.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave a review. We are so pleased to hear that you find the team to be kind, helpful and genuinely caring. We are so happy your dad feels peaceful and happy at Chetwynd House. Thank you.


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Review from P H (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate everything you do and have done for my mum. Chetwynd House is a super place filled with genuinely caring staff and we have built up fantastic relationships with you all, especially certain individuals. You are always there at the end of the phone or in person. It's going to be a
shame when my mum leaves as she has done so well physically and emotionally since arriving (despite her moaning) Thank you for everything. You are the best.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are honoured to hear how happy you are with the care our team provide, and that you have built irreplaceable connections with our team too. Our team pride themselves on ensuring our home is ‘a superb place to live or work’ and are so pleased to know how well your mum has done since moving into Chetwynd House. Thank you for your kind words.


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Review from Peter D (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to Chetwynd House Care Home, I have nothing but praise to say about the staff, facilities and generally the whole overall experience of being at the place. Any queries, especially during the Covid problems, were dealt with in a most exemplary and efficient manner. I would highly
recommend the care home.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are so pleased to hear you would highly recommend our home and have nothing but praise about your experience at Chetwynd House. Thank you for your kind words.


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Review from Philip D (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Set in the quiet surroundings of a suburban housing estate, Chetwynd House Care Home has easy access to local amenities and pleasant walks where the staff often take residents for walks beyond the home's own outdoor space. There are also well-constructed and designed garden areas on the ground floor.
The internal communal areas are airy and spacious to encourage social interaction. The residents' rooms are adaptable to individual needs and whatever the needs, the exceptional staff are always on hand and eager to help.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House Care Home a review. It is wonderful to hear your thoughtful description of our home, our team prides themselves on making Chetwynd House ‘a superb place to live or work’. Thank you for your kind words.


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Review from Philip P (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from August to December. She was treated in a friendly, courteous and professional way. All her needs etc. were cared for in the same manner! All staff were helpful, knowledgeable and helpful. I would not hesitate to recommend Chetwynd House Care Home to anyone.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House Care Home a review. We are so pleased to hear that you were happy with the level of care and compassion your mum received during her time here. We are honoured to know that you would recommend our home to anyone, thank you for your kind words.


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Review from Kerry R (Granddaughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is a resident at Chetwynd House Care Home. The facilities are brilliant. She is very well cared for.
We have brought our children (her great-grandchildren) along to a breakfast with Santa. This gave my nana a chance to see and be with all her family. The service was outstanding and all residents
and visitors were delighted with the service. All staff are brilliant and provide great care.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are so pleased to hear that you are happy with the standard of care your nana receives and that you and your family enjoyed themselves at our recent event. Thank you for your kind words.


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Review from Eunice B (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you.
The home shows care and kindness to our mum. She is always well cared for and enjoys her life at Chetwynd House Care Home. The home is always clean and well cared for. Staff are always attentive to our mum's needs and the activities are outstanding. Her children, grandchildren and great-grandchildren
had a fabulous time at breakfast with Santa today.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House Care Home a review. We are so pleased to hear that you are happy with the standard of care your mum receives and think highly of our activities programme within our home. It is great to hear that your family, especially the grandchildren, enjoyed their time at our Christmas event; we look forward to inviting you back to our home for future events. Thank you for your kind words.


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Review from C H (Granddaughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The breakfast with Santa morning was lovely, thank you.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are pleased to hear you enjoyed yourself at our breakfast with Santa event and we look forward to welcoming you back to our home soon. Thank you.


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Review from Jonathan S (Regular Volunteer) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chetwynd House Care Home is a lovely place to visit, the staff are welcoming and helpful. Residents are happy, well cared for and enjoy coming to our fortnightly services.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave a review for Chetwynd House Care Home. We are so pleased to hear that you enjoy your time in our home. Thank you for your kind words.


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Review from J M (Friend of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always keen to assist residents, they are friendly and cheerful both with residents and guests. Plenty of activities for the residents. The home is always spotlessly clean.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are so pleased to hear that you are happy with the level of care our team provide. Thank you.


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Review from Charlotte H (Friend of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activity team were very supportive and created a fun and relaxed atmosphere. Lovely home to be in. Very pleased.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are so pleased to hear you enjoyed your visit to Chetwynd House and found it to be a fun and relaxed atmosphere. Our team prides themselves on making our home a superb place to live or work.


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Review from S B (Friend of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming. They clearly try hard to keep the environment clean, tidy and safe for everyone. The staff are constantly helping residents with anything and everything, alongside keeping all residents and themselves entertained. Overall, I'm very happy with everything they're
doing!

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are so pleased to hear that you are very happy with the level of care and support we provide; our team prides themselves on ensuring that our home is a superb place to live or work. Thank you.


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Review from Nicola G (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed from the initial home visit assessment, as my parents required very different types of care, one end of life and the other dementia.
Throughout Mum's time here staff from different floors communicated to allow them to spend enough time together, just enough for Dad to remain
calm, while providing rest times for Mum. All staff showed genuine care and compassion for my mum in her final weeks, liaising with all multidisciplinary team providers to ensure she received everything to ensure she was comfortable and pain-free.
The level of professional knowledge and compassion shown to all our family has completely blown us away, the ongoing support to Dad while grieving has been second to none.
The manager is just the most approachable and helpful manager I have ever known. Special recognition to one member of staff who goes above and beyond.
Fantastic teamwork, from the front of house to everyone behind the scenes.

Reply from Charlotte Mantle, Marketing Assistant at Chetwynd House

Thank you for taking the time to leave Chetwynd House a review. We are really pleased to hear that you are happy with the level of care we provide and are honoured that you chose Chetwynd House for both your mum and dad. Our team prides itself on making our home a ‘superb place to live or work’ and our residents are and will always continue to be at the heart of every decision we make; your mum will be missed by everyone here. Thank you.


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Review from Sally P (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in three years ago, followed by Dad two years later. I cannot thank everyone at Chetwynd House Care Home enough for everything they do. The care, food, entertainment and facilities are second to none, they go above and beyond to help. The last two years have been extremely challenging, they
kept our parents safe and well cared for during a very difficult time.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with our care, food, entertainment and facilities. We are always looking for ways to improve our service. We would be very grateful to hear how you think we could improve our care/support and treated with dignity rating. If you would be happy to talk to us, please speak to the home manager on your next visit. Thank you.


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Review from R B (Daughter-in-law of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We delegated Mum's care to Chetwynd House Care Home over a year ago in the middle of the pandemic and we have not been disappointed. The team have supported all of us and Mum has been very well cared for. When we visit we are always welcomed by all of the team. We are able to make drinks for ourselves
and our family and we help ourselves to a biscuit or two that are always in good supply. These are simple things but it means a lot to us to be able to feel at home with Mum. Dad is welcomed to stay and share a meal with Mum in the evening and that means a lot to him too. Nothing is too much trouble and the team work hard to resolve any questions we raise. The team deal with any healthcare issues quickly and professionally and are persistent with follow-up appointments as and when needed. Both managers during Mum's time in the home have been so approachable and supportive to us and we feel like friends with all of the team when we visit.

Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave us a review. We are so pleased to hear that you always feel welcome when visiting your mum and that you are happy with the level of care and service your mum receives. Thank you.


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Review from Sandra W (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that I chose Chetwynd House Care Home for my mum who came into care last June. The homely ambience and dedication of the team at all levels are second to none and the care, love, patience and respect that the staff and management have shown Mum is faultless. Also, the staff's attention
to detail, as it’s the smallest things that can mean so much to residents and their families.
The food, cleanliness and dedication of all the staff is five-star plus.
The activities that the ladies in pink organise to stimulate and engage at all levels make Chetwynd House the best there is.

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Review from Sue W (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well to his new surroundings and is looked after extremely well by all of the staff here at Chetwynd House Care Home. They are always friendly and helpful, I have built up a good rapport with the admin/reception ladies and they have reassured me, on more than one occasion, when
I have asked them specific questions regarding my father's welfare. Nothing is too much trouble and they show me the activities he joins in with and the events he attends. They regularly give me updates on how he is, his health visits and needs and they are always there for me to chat to if I have any concerns as he can sometimes be quite difficult to deal with. The home itself is beautiful; lovely rooms and garden area. The facilities are great i.e. the pub, shop and cinema and there is always something going on to entertain the residents. I am comforted that my father is being cared for above and beyond by the lovely staff at Chetwynd.

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Review from V L (Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my time at Chetwynd House, I was looked after very well and the staff treated me with dignity. The food has been very nice and it is really like a holiday. Thank you.

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Review from Mary F (Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Garden is lovely. Bird aviary is entertaining.
First-class home.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Chetwynd House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Chetwynd House is calculated as follows: ( (234 Excellents x 5) + (28 Goods x 4) ) ÷ 262 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chetwynd House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (24)

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Meet the Team (2)

Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Chetwynd House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”