Chetwynd House

Slade Road, Chilwell, Nottingham NG9 4GS
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9.9 69 Reviews
  • Chetwynd House, Nottingham
Chetwynd House Care Home is a family-run, award-winning care home providing luxury quality care in Chilwell.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, corner shop, traditional pub and hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Chetwynd House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Chetwynd House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Carla Kirkham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Chetwynd House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Chetwynd House Reviews (69)

Total of 69, showing 41-60
9.9

Chetwynd House has a Review Score of 9.9 (9.893) out of 10, based on 22 reviews in the last 2 years. Over all time Chetwynd House has 69 reviews.

Overall Experience

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Date Published

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Review from D K (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents settled immediately into the Chetwynd loving family.
Beautiful rooms and food. The activities are stimulating and fun, Mum calls all the staff her best friends!
Dad's end of life care was excellent, full of love, care and dignity from the staff. The continued love and support to Mum at
this difficult time is amazing.
I cannot thank the fantastic staff enough for the love and care given to Mum and Dad and also to us, their children.

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Review from Hazel W (Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and pleasant atmosphere. Residents are well cared for and entertained. I have some of my own furniture here along with photo albums and art materials. I have my own plants on the patio to add colour and interest.

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Review from Sylvia C (Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always keeping us involved doing different things. The amenities are very varied.

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Review from J E (Wife of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care love dedication given to all the residents is perfect, the food is excellent and the social aspects are in abundance. Chetwynd House is a fantastic choice, it’s more than a care home, it’s a home full of love and laughter, it’s spotlessly clean and facilities are outstanding. My number one
choice.

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Review from Emma F (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy I chose Chetwynd House a year ago. Dad is so happy and well looked after. What delights me the most, is that his mental facilities do not seem to have deteriorated at all during lockdown, partly due to all the situation and the provision of outdoor visits.

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Review from Bren B (Niece of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased that our aunt was placed here. She is well looked after and the staff are all so helpful and friendly. The manager is always available and ready to arrange anything.
During the COVID crisis we have been kept well informed and they have done a brilliant job of keeping the residents
safe and well. We are now enjoying regular visits outside with Aunty.

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Review from D H (Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ambience of Chetwynd House is excellent. The staff and management are very kind and caring. Facilities are all very clean. My room is spacious, the bathroom is excellent for my needs. My patio area is lovely. You have a choice of food which is very nice.

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Review from C S (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became unable to look after himself after a fall and having dementia. The choice of care home has been the most successful thing that we did as a family to keep him safe. He absolutely loves where he is and I couldn't be prouder of Chetwynd for the facilities, the love and care from the staff
and the activities to keep everyone stimulated. Two words - First Class!

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Review from S M (Friend of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has lived at Chetwynd House for nearly a year now and has settled in so very well. It’s far the best care home that I’ve ever seen. The staff from laundry to manager are caring and professional, activities and themed days are in abundance. The residents are living their lives to the fullest.
The food, cleanliness, facilities are outstanding. Thank you Chetwynd House. 5-stars and luxury.

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Review from J N (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in a home where all the other residents were dementia cases it was good being here where all the residents on one floor I could talk to and establish a friendly relationship. Plenty of activities (allowing for coronavirus), good outdoor area for walking and moving with others.

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Review from P B (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after with dignity and care by all the staff and management during her stay at Chetwynd care home. She has a very comfortable and safe end to her days there.

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Review from Martin B (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and service. The care is faultless and the surroundings are exemplary.

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Review from Annie B (Daughter of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Chetwynd House recently and what can I say she has never been happier, the quality of care is exemplary, the whole of the staff team are ALL fantastic, particularly the Home Manager, office administrator, care coordinator and especially one certain carer who is extremely professional
and compassionate in all that she does. They have ALL been more than helpful. The food is of a very high-end restaurant quality. My Mother is encouraged to get involved in all the activity's on offer and I must say her social life is better than mine. I would recommend Chetwynd House to anyone who is looking for high-end care.

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Review from J E (Wife of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and myself had already visited Chetwynd House and decided this was the place for my husband's first respite care. He has dementia and went from hospital to Chetwynd House for nine days. In the home, there was an air of calm and everyone working there was very friendly and caring. The residents
were relaxed and happy. I also saw them engaged in different activities on my visits.


I was impressed by the monitoring day and night. Staff knew where everyone was and if someone was in their room at meal times they made sure they returned to the lounge/diner for food and drinks.


I believe that it is about the caring for the person first and the quality of the staff employed of which Chetwynd House has an abundance of both. This is a beautiful home and a role model for other care homes to follow.
My daughter and myself would definitely want my husband to return, should the need arise. It made the whole experience so much easier knowing that he was content and safe. Keep up the good work.


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Review from Joyce S (Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here at Chetwynd House for 4 months and although I miss home, I cannot fault the care, food and kindness I am receiving here. Thank you all very much.

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Review from Dora B (Resident) assisted by family/friend published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult time for me but they have made me feel comfortable, safe and secure. Having lived in my previous home for 92 years Chetwynd House has made the transition much easier than anticipated.

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Review from M W (Son of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum only moved into Chetwynd House 4 weeks ago, in the short time she has been there, we have been really pleased with the quality of care she is now receiving. From the front-line carers, all the way through to activity coordination, catering, reception and management, the quality of service
has so far been excellent. Since moving into Chetwynd House from another care home, mum is clearly more relaxed, content and at ease with her surroundings than she has been for a considerable time. This is clearly due to the way that all care staff seem to engage with residents. Thank you all - what we thought was going to be a very traumatic move has turned into a very positive experience for all the family.

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Review from John J (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff caring and patient, extremely hard working and always looking out for residents - particularly those with dementia. The facilities and rooms are excellent and the dementia staff are always cheerful and patient. The management have done a great job developing the care home from
scratch.

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Review from J C (Niece of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and happy to assist wherever necessary, with nothing being too much trouble. Families are included and informed regularly. The atmosphere is relaxed and happy with lots of activities to give varied experiences. Safety measures are excellent with residents being of paramount importance.

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Review from B C (Husband of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been looked after with great care and dignity.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Chetwynd House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Chetwynd House is calculated as follows: ( (234 Excellents x 5) + (28 Goods x 4) ) ÷ 262 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chetwynd House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (24)

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Meet the Team (2)

Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Chetwynd House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”