Chichester Grange

Grosvenor Road, Donnington, Chichester, PO19 8FP
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9.8 44 Reviews
  • Chichester Grange, Chichester
Chichester Grange provides quality care for older people in a luxurious setting. The experienced and committed team delivers the best in permanent and respite residential, nursing and specialist dementia care.

The care the team provides is fully tailored to the individual needs, interests and preferences of each resident. They are passionate about ensuring that residents and their families are fully involved in decisions around their care.

Residents can enjoy a range of luxury facilities including a hair and beauty salon, cinema room, café and inviting lounge areas. Outside there is a beautiful landscaped garden to explore. The team believes moving into a care home is just another part of life, and one that should be enjoyed to the full.

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Care Provided by Chichester Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Burke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chichester Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • Self-Funded Nursing Dementia Care from £1,951
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071
    • RESPITE Self-Funded Nursing Dementia Care from £2,161

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Chichester Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chichester Grange Reviews (44)

Total of 44, showing 1-20
9.8

Chichester Grange has a Review Score of 9.8 (9.798) out of 10, based on 29 reviews in the last 2 years. Over all time Chichester Grange has 44 reviews.

Overall Experience

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  • 8
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Date Published

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Review from Julie B (Sister of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has a profound learning disability and finding the best possible care has been challenging. I need not have worried as I found Chichester Grange! My sister has settled very well and all her needs are met and care exceeded. Thankfully she has settled well and all the staff are so friendly and
welcoming. She is very happy in her new surroundings and for someone who has always lived at home with parents, this is high praised indeed.

Reply from Jessica Barrett, Home Manager at Chichester Grange

Thank you for taking the time to write a review, we are delighted your sister has settled well at Chichester Grange, we work hard to get to understand people's needs and trat them as individuals. I hope your sister continues to enjoy her time with us.


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Review from John L (Respite Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, nice place and gardens. Staff very helpful indeed. Most kind and gentle. Will come again to need to.

Reply from Jessica Barrett, Home Manager at Chichester Grange

Thank you for your review and sharing your experience at Chichester Grange with us, it's lovely to hear you enjoyed the gardens and you found the staff kind and helpful, we do listen to feedback within our reviews and will look at any area we can improve on as a result. We look forward to seeing you again in the home soon. Kind Regards.



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Review from Rosemary B (Niece of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and caring members of staff!
More help is needed for patients who are restricted in bed due to injury, like helping them out of bed to sit in a chair for a period of the day, to keep their mobility.
The food for patients who have difficulty eating needs reviewing!
Example: Soup needs
sieving no stringing bits.
Sandwiches some just plain, no mustard, etc.

Reply from Samantha Debenham, Reviews Team at Chichester Grange

Thank you for taking the time to write us a review for Chichester Grange Care Home. We are very pleased that you felt that the team was helpful and caring to your family member. We apologise that you feel your relative could have been encouraged more with mobility. It is very difficult to comment on each individual case as at times we have to consider the resident's choices and medical needs to if it is appropriate to mobilise. We are however happy to meet with you to discuss this and answer any questions that you may have. We have taken your comments on board regarding giving choice and variety to residents with special dietary requirements. Our new head chef is now in post and has already made positive changes. As a team, we recognise how important dining and food are to our residents, and are asking for regular feedback from both residents and families going forward to make the dining experience as enjoyable as possible.


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Review from Liz S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being well taken care of and it was lovely to have lunch with him and the other residents when we visited.
The view from his room is overlooking the garden which was full of daffodils this spring.
The staff continued to be very helpful to all my father's needs.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Brendan C (Brother of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care that my brother is getting from Chichester Grange. The staff are very helpful and friendly. The facilities are second to none and the activities provided keep him very entertained. He always seems happy when we visit and well fed and watered with a constant supply of tea
and goodies. I am very impressed with the laundry and labelling system, best ever from 18 years in various care homes. The staff pay very close attention to his personal care.
Highly recommend.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hello, thank you so much for your lovely review. We love having your brother stay with us and we are so pleased you are happy with the care he receives. Kind regards Caroline


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Review from C T (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a couple of days respite at Chichester Grange before he passed away peacefully as he would have wished. Dad was treated with the utmost care and dignity, as were we, his family. Although he did not get to enjoy all the home has to offer, I am sure he would have been happy there long
term, and we are very happy with the choice we made to go with Chichester Grange. Thank you to all the nursing and care staff who made my father's final journey a more peaceful one.

Reply from Reviews Team, Reviews Team at Chichester Grange

Thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was a genuine pleasure to look after your father and meet your family at this really difficult time. If there is anything else we can do or you would like to speak with us please do. Much love, team Chichester Grange Team.


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Review from Madalaine M (Wife of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive things to say about Chichester Grange - my husband's past experience was far from satisfactory - since moving into Chichester Grange he has received top-class care and kindness from everybody.
This is a very special place with very special staff - I would certainly recommend
it.

Reply from Nicola Toomer, Reviews Team at Chichester Grange

Thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Linda W (Daughter-in-law of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry until Dad entered Chichester Grange, the care, attention to detail, compassion and understanding have been outstanding. The Customer Relations Managers are lovely. They spend so much time making sure you are happy with all the plans for your loved one and regularly check in
with you ensuring all is going well. Care staff are warm, caring and quick to put in place everything needed to ensure the safety and comfort of residents. They have developed a real interest and rapport with residents that is clear to see. The home manager is always available and is very approachable. Spotlessly clean, the home is beautiful, with different lounges, a library, cafe and cinema to share with your loved one when you visit. The Lifestyle Lead works hard to provide varied and enjoyable activities which residents engage well with. My relative has settled well and has a beautiful, spacious and comfortable room. We are pleased he is at Chichester Grange.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi Linda, thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Pauline S (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and very kind, caring staff, it’s extremely clean with lots of activities for residents such as cinema, arts and crafts, they have entertainment and exercise classes, it has a lovely cafe with fresh cakes every day.
The gardens are large and very well maintained with lots of seating.
Dogs
are welcome. My mum settled in very quickly on the dementia ward to my relief and greets me with a big smile, she has made many friends now.
I would recommend this care home!

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi Pauline thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Nigel A (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the whole experience of getting my mother placed in Chichester Grange care home and the care she has received since she first arrived in December 2023. I looked at several homes in the Chichester (and wider area), choosing Chichester Grange based on appearance, facilities and extensive
visits to view and discuss my Mother's needs.
Since placing my Mother in Chichester Grange I have been very happy with the professional and above all caring service from the staff. While my Mother has not been an active participant in the activities and social events due to poor health, the weekly newsletter shows an extensive and varied curriculum. The food choices are always good and the quality is excellent.
I would have no hesitation in recommending Chichester Grange to family and friends should they want to place a loved one into residential or nursing care.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi Nigel, thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kind regards.


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Review from Linda P (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very emotional time of transferring my mother into a care home Chichester Grange were amazing to make this as easy as possible.
My mother has a lovely room with views of the garden. All the staff are wonderful, the residents are at the heart of everything they do. My mother is looked after in
a professional and caring way.
Visitors and family are all made welcome, Mother is visited by four different generations, her 4-year-old great-granddaughter loves to see Great Grandma in her new home.
I feel so blessed that we found Chichester Grange and highly recommended this wonderful care home.

Reply from Caroline Thoma, Reviews Team at Chichester Grange

Thank you for trusting us with the care of your mother.
Best wishes.


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Review from Alan H (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been happy and content residents of the Grange for over a year now. I live in Australia and my children (their grandchildren) are scattered all over the world. We were all in the UK for Christmas and the staff at the Grange organised for us to have a private lunch in the bar area. As
it was the first time we had all been together for 4 years, it was a very special occasion. The Grange went to an extra effort to provide the right environment, type of food (and wine) and provided us with the privacy and support we needed. One of the staff came in on her day off to check that everything was running smoothly and the chef also checked that we were happy. It all made for a really happy and memorable occasion.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Thank you very much for taking the time to leave us feedback about your experience. We love having Mum and Dad in the home and seeing the family over Christmas was special.


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Review from J M (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Chichester Grange care home cannot be faulted for its cleanliness. Nor can it be faulted for the activities. The ladies who organise the activities are superb. The only negative I feel is that carers are so rushed off their feet that some residents do not get the attention they need. Also, I have witnessed
that at lunchtime, more carers are needed to hand out the food, and sometimes there is insufficient food for what the residents choose.
Having only just been introduced to the new manager, I can't starrate this yet.

Reply from Samantha Debenham, Reviews Team at Chichester Grange

Thank you for your feedback. We are delighted with the positive comments and scores for Chichester Grange, particularly for the activities and the cleanliness of the home. Regarding staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team in order to ensure that care is safe and appropriate for residents’ needs at all times. We were surprised to read your feedback about staffing levels at lunchtime. We work to a protected mealtime policy, which ensures that all staff members are present in the dining rooms during the mealtime period. However, we do take your concerns seriously, and we will undertake a review of our mealtime service with the head chef to ensure we provide the very best experience for residents. Please do not hesitate to contact the home manager if you would like to discuss this in more detail.


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Review from Ian C (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at the Grange for nearly a year. Initially, the change in circumstances took a little getting used to. Making a new life, later in life, can be challenging. However, Mother quickly settled into the routines of community living. Indeed the many communal areas, lounges, craft
room, cafe, hair salon, bar, dining rooms and cinema are a great opportunity to mix and chat. To encourage interaction, each day a variety of experiences are on offer.
The ensuite bedrooms provide a private space. The rooms are purpose-built with all that entails and give access to a small garden terrace which in turn leads to extensive and well-provisioned communal gardens.
To please all of the residents all of the time is a big ask. But the staff go over and beyond to keep the ship on an even keel. It's not a robotic factory, it's a community with lots of moving parts. Overall residents and staff all contribute to making it work. Well done to everyone.

Reply from Caroline Thomas at Chichester Grange

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your 5-star review. We are so pleased that Mum and the family are happy with Chichester Grange. We love having her here and seeing you all visit.


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Review from Sylvie B (Wife of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for 6 months and has taken some time to settle, but with the help of the staff he is now content. I have always found the staff to be helpful and friendly. Over the last 6 months there were senior management issues, which was noticeable on occasions. However, the remaining
staff with their wholehearted commitment and experience held things together. The accommodation and facilities at Chichester Grange are excellent and the events manager is always introducing different activities to engage with the residents and one another.

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Review from Allyson W (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my father gets at the home. All the carers are very friendly and helpful. I am particularly happy with the care and attention given by the lifestyle lead, she is so approachable, caring and always happy to stop and have a chat. She has made the transition for Dad from his
own home to the care home seamless and pain-free. Thank you.

Reply from Caroline Thomas at Chichester Grange

Thank you very much for taking the time to leave us feedback about your experience. We are so pleased to hear that everyone at Chichester Grange is happy, friendly and helpful, this is something we pride ourselves on. The team works well together to achieve this. Thank you again for your lovely words.


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Review from Beverley C (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just happy that my dad is happy. All the carers are very friendly, smiley and welcoming. The Lifestyle Lead is particularly lovely and is absolutely fantastic with all the residents. She is attentive and understanding of each and everyone's particular needs. Thank you!

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Review from Elizabeth W (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in as a full time resident in February 2023. She says 'they are very nice people here and it is very comfortable living here. The food is good and I can choose what I want. I like the fact everyone smiles at me and says hello in corridors. I take part in Chair Yoga and enjoy the Live
Music at The Grange. Everyone is trying to make it a happy place.'

Reply from Reviews Team, Reviews Team at Chichester Grange

Thank you very much for your lovely review. We are pleased that Mum finds Chichester Grange a very happy place. Our activities schedule is planned around our residents' requirements and the chair yoga led by Sue is outstanding. Best wishes, Customer Relations Manager.


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Review from Tina C (Niece of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were thrilled to find Chichester Grange as it's proved to be the best place for Aunt. Very caring staff from management to carers and laundry team. Has a warm, homely feel with a café for family and friends to enjoy a cuppa and snack with their loved ones. Would highly recommend.

Reply from Reviews Team, Reviews Team at Chichester Grange

Thank you so much for your positive review for your aunt. We are a caring, friendly team and we are always happy to welcome family into our cafe. Best wishes, Customer Relations Manager.


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Review from Dee D (Friend of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend and neighbour decided to move into The Grange after having a few falls at home and it was the best decision she had made (her words not ours). We, as neighbours, visit regularly and are always given a warm welcome and a friendly smile from all the staff members who also interact with us and
we can have a good chat over coffee and cake, which is available to both residents and visitors in beautiful and relaxing surroundings. Our neighbour has high praise for all the staff members, especially the chef who offers a variety of different meals so everyone is catered for. We often chat to other residents so it makes for a really lovely afternoon visit to listen to life stories. All in all, our neighbour is happy, her family are happy in the knowledge that she is in surroundings where her well-being is first and foremost.

Reply from Reviews Team, Reviews Team at Chichester Grange

Thank you so much for your lovely positive review. We are pleased that you make use of our cafe so well and that you would recommend us to your family and friends. Best wishes, Customer Relations Manager.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Chichester Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Chichester Grange is calculated as follows: ( (281 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 341 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chichester Grange is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Nikki

Nikki Burke

Job Title: Home Manager

I qualified as a Registered General Nurse in Brighton in 1988, and I have been in the role of Home Manager since 2006, working for various care providers.


I worked for Care UK previously between 2012 and 2015.


When I was contacted to rejoin in 2018, I jumped at the chance to return to a provider that has a vision and values that align with my own.


As Home Manager, you need to be focused, dynamic and able to multitask but also have a vision and a sense of humour. It’s a bit like being an orchestra conductor – you need to be able to oversee different aspects of the home, whilst keeping the whole home working as one to make sweet music.


I love being part of this team, especially when we work as one. I feel proud every day knowing that we make a difference in residents’ lives.


Outside of work, I love spending time in the countryside and walking with my husband and our dog Pixie. The New Forest is my favourite place, and we often pop there for a day or an overnight trip.


Frequently Asked Questions about Chichester Grange

What types of Care is Chichester Grange registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chichester Grange provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Chichester Grange have?

There are 75 Single Rooms.

What are the Facilities & Services at Chichester Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chichester Grange to the centre of Chichester?

0.9 mile(s) as the crow flies, distance by road may be significantly further.