Chichester Grange

Grosvenor Road, Donnington, Chichester, PO19 8FP
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9.8 44 Reviews
  • Chichester Grange, Chichester
Chichester Grange provides quality care for older people in a luxurious setting. The experienced and committed team delivers the best in permanent and respite residential, nursing and specialist dementia care.

The care the team provides is fully tailored to the individual needs, interests and preferences of each resident. They are passionate about ensuring that residents and their families are fully involved in decisions around their care.

Residents can enjoy a range of luxury facilities including a hair and beauty salon, cinema room, café and inviting lounge areas. Outside there is a beautiful landscaped garden to explore. The team believes moving into a care home is just another part of life, and one that should be enjoyed to the full.

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Care Provided by Chichester Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Burke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chichester Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • Self-Funded Nursing Dementia Care from £1,951
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071
    • RESPITE Self-Funded Nursing Dementia Care from £2,161

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Chichester Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chichester Grange Reviews (44)

Total of 44, showing 21-40
9.8

Chichester Grange has a Review Score of 9.8 (9.790) out of 10, based on 27 reviews in the last 2 years. Over all time Chichester Grange has 44 reviews.

Overall Experience

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Date Published

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Review from Tonie E (Son-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my father-in-law is receiving. He has improved his motor skills since moving to Chichester Grange and the staff are very caring and motivated to get him out of his room as often as possible. He enjoys his meals and clears his plates with ease. The grounds are exceptional and
a lovely setting to walk him around in.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from A P (Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a wonderful garden room. I enjoy meeting friends in the cafe. I love walking in the garden. I am very happy here.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Sandra B (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum appears to be happy and her needs are met. She enjoys the activities and interacting with other residents and staff. Mum enjoyed the trip to the theatre.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Tony D (Resident) assisted by family/friend published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is very well designed and the grounds are lovely and well maintained. All the staff are good at their individual jobs and really friendly.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Tim R (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is in her nineties, has been a resident at Chichester Grange since December 2021. She enjoys living there and reminds me nearly every time I visit that she is very happy and lucky to be in such a good care home. Mum has many opportunities to take part in the activities which are there for
her to enjoy, with help from the staff members when needed. She has rekindled her love of embroidery and takes part in all the various crafts too. She appreciates the care and the encouragement from all of the staff, who are motivated towards making her happy and contented and wishes to thank the good people of Chichester Grange - she loves it there!

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi, thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from Valerie C (Wife of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had his third stay at the Chichester Grange Care Home for respite care and the standard of care and comfort are superb. My husband has dementia but was treated with respect, dignity and good humour. His room was clean and spacious. He said that the staff were so kind to him and I noticed
that the atmosphere in the Grange is happy and relaxed. Excellent management and all staff.

Reply from Emma Clarke, Reviews Team at Chichester Grange

Hi Valerie, thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Vanessa T (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chichester Grange Care Home is the epitome of what a good care and nursing home should be. With its excellent facilities and genuine, caring and professional team who go that extra mile to provide a very comfortable, clean, safe and supportive environment.
My father and I were relieved he was able
to move here after his time spent in another care home. From day one, he was made to feel special, with lovely carers who made sure my father's needs, comfort and dignity were always met.
With a dementia diagnosis, he was treated with respect and felt his views and requests were listened to, his safety was always at the forefront of his care at this home.
I was able to visit most days and always made welcome, we enjoyed cappuccinos in the cafe, time spent in the lovely, wheelchair-friendly gardens, we had lunches and I was able to join him with activities.
The nursing and management were very approachable would update me regularly on my father's care.
Thank you to a very special home.

Reply from Caroline Thomas, Reviews Team at Chichester Grange

Hi Vanessa, thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Gerry H (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and carers are very helpful and professional. I moved my father here from one of the best homes in South London and the standard of care at Chichester Grange Care Home is just good.
Communication is very good and l always feel listened to.

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Review from Kate P (Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the food here and the staff are excellent. My bedroom is comfortable. I take part in activities such as quizzes and exercises. I like to sit in the cafe downstairs, read the newspaper and watch the world go by. The facilities are good and I have settled in very well.

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Review from Charlotte M (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into Chichester Grange Care Home it is like walking into a hotel. But is that where you would really be looking for the best care for a loved one? For me, it was 100% about what happened beyond the entrance that mattered and that is why I would recommend Chichester Grange without reservation.
My father was there for eleven weeks and from day one he was treated with kindness, compassion, patience and thoughtfulness by all the wonderful staff. Whenever we visited, we were always greeted with smiles and listening ears. I knew I could always ask any questions, which I did, and also raise any concerns. The only concern I had was addressed immediately with a very positive outcome. There were no restrictions with visiting hours, indeed my son had a couple of full English breakfasts during the cricket test match so that he could watch it with my father, a very special opportunity for them both. At the end, not only was my father treated with so much respect and dignity, so was I. All our wishes were granted. Thank you.

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Review from Valerie A (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied and recommend this beautiful care home.
Well done, and keep up the hard effort.
Thank you very much to all the kind staff here.

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Review from J S (Resident) assisted by family/friend published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable, healthy and happy here. The staff are kind, understanding and helpful. Food is superb. The activities are enjoyable, I have been to the theatre and shopping in Chichester. I enjoy the company of the other residents.

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Review from David H (Son of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are at Chichester Grange Care Home and they are really happy. The facilities are fantastic and the staff are really attentive and have gone out of their way to make my parents feel welcome and settled in quickly. The whole place has a really great informal 'hotel' feel to it which my
mum loves. It's new so this comes with the upside of it being fresh but it also requires some patience as staff and systems are bedded in. But I can't rate it highly enough.

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Review from Linda N (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing home. My mum has settled there really well. The staff are so lovely and friendly and very genuine. It has a really lovely feel to the place. Mum is so well looked after and always looks so well. We looked at various homes and this is by far the best and would definitely recommend.

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Review from Peter E (Husband of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the way the staff have helped my wife settle and have encouraged her to mix with other residents and take part in activities. I am confident she is in a much safer place now with trained staff available to help her when needed and in a comfortable, friendly and well equipped environment.
I found it very hard to make the change but after a couple of months am more than satisfied that it was in my wife's best interests and sadly mine as well.

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Review from P Y (Resident) assisted by family/friend published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a good stay; I was very happy here. The gardens are lovely, and the food was plentiful. The carers are very kind.

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Review from Vivienne C (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Chichester Grange since April and has settled well. The environment is warm and the staff are efficient and caring. I feel that a weight has been taken off my shoulders knowing that he is safe and cared for in this extended family! Thank you.

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Review from A P (Daughter of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful rooms and environment.
Very caring, positive staff group.
Made to feel welcome from day one.
My father decided to stay as a permanent resident after a period of respite and has thrived both physically and mentally.

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Review from Sally P (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff from those in reception to those directly involved in care, friendly, approachable and keen to help. Equally important is that mum has reported on several occasions how kind everyone is to her. The cleanliness of the resident's area always appears to be of a high standard. The
staff always ask mum if it’s a good time to clean her room. I find it difficult to be able to comment on the food that mum has as she tends to have forgotten by the time I ask her! Mum has a small appetite and the importance of plating up her food on a small, hot plate cannot be over-emphasised in the process of encouraging and actually getting her to eat. Another resident suggested to me that mum should ask for small servings. With Dementia, she may not always think or remember to do this. I am very happy that she goes to eat with the other residents. The garden and outside areas are very nice. Mum would like to see the fountain working soon!

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Review from Virginia J (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the people at Chichester Grange to be professional and welcoming, from the friendly reception at the door to the chef, the cleaning staff, management and nursing personnel. Since December, the staff have taken the best and kindest care of my parent. I have only good things to say.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Chichester Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Chichester Grange is calculated as follows: ( (260 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 319 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chichester Grange is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Nikki

Nikki Burke

Job Title: Home Manager

I qualified as a Registered General Nurse in Brighton in 1988, and I have been in the role of Home Manager since 2006, working for various care providers.


I worked for Care UK previously between 2012 and 2015.


When I was contacted to rejoin in 2018, I jumped at the chance to return to a provider that has a vision and values that align with my own.


As Home Manager, you need to be focused, dynamic and able to multitask but also have a vision and a sense of humour. It’s a bit like being an orchestra conductor – you need to be able to oversee different aspects of the home, whilst keeping the whole home working as one to make sweet music.


I love being part of this team, especially when we work as one. I feel proud every day knowing that we make a difference in residents’ lives.


Outside of work, I love spending time in the countryside and walking with my husband and our dog Pixie. The New Forest is my favourite place, and we often pop there for a day or an overnight trip.