Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR
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9.4 99 Reviews
  • Chilterns Court Care Centre, Henley-on-Thames
Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.

The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.

The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.

Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.

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Care Provided by Chilterns Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanna Dowejko (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chilterns Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,665 – £1,745
    • Self-Funded Residential Dementia Care £1,745 – £1,860
    • Self-Funded Nursing Care £2,013 – £2,013
    • RESPITE Self-Funded Residential Care £1,810 – £1,890
    • RESPITE Self-Funded Residential Dementia Care £1,950 – £2,010
    • RESPITE Self-Funded Nursing Care £2,163 – £2,163

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Chilterns Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chilterns Court Care Centre Reviews (99)

Total of 99, showing 1-20
9.4

Chilterns Court Care Centre has a Review Score of 9.4 (9.397) out of 10, based on 29 reviews in the last 2 years. Over all time Chilterns Court Care Centre has 99 reviews.

Overall Experience

  • 67
  • 28
  • 2
  • 0
  • 2

Date Published

99
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Review from Carole R (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be
checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

We appreciate you taking the time to share your experience, and we are sincerely sorry to hear of your concerns regarding your father's care at Chilterns Court. This is not typical and we will investigate. In line with our Feedback and Complaints Procedure, should you wish to raise this matter as a formal complaint, you can do so by contacting the Trust's Feedback and Complaints Officer on 03304601707 or via email: complaints@osjct.co.uk.For more information about our Feedback and Complaints Procedure, please visit our website: https://www.osjct.co.uk/feedbackandcomplaintsIf there is anything else we can do to assist, please do not hesitate to contact us.


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Review from J B (Sister-in-law of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant on reception when we arrive. As we go on a Friday all singing for residents going on & a happy atmosphere.
Lovely lunches with our resident & coffee available all the time.
A happy caring atmosphere.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your review of our home, it's greatly appreciated. We strive for a happy, caring atmosphere, so for you to recognise this has made our day. Please let us know if there is anything else we can do for your loved one.


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Review from C K (Friend of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us a great review. Everyone is welcome here and the kettle is always on! Please let us know if we can be of further assistance.


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Review from P G (Friend of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.

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Review from Elaine H (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for leaving us a 5-star review, we really appreciate it. We absolutely love caring for your mum, she's always smiling and really cheerful. Please let us know if there is anything else we can do for you or your mum.


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Review from Susan B (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved to Chilterns Court from the community. She and all the family were made to feel very welcome upon her arrival. The atmosphere of Chilterns Court was bright, clean and welcoming throughout. Residents rooms are spacious and comfortable and we were encouraged to personalise Mum's
room. Communal areas encourage residents to mix and quieter areas are available if preferred.
There are plenty of activities to keep residents entertained. The standard of catering was good and varied.
Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

We are very sorry for your loss - we really enjoyed getting to know your mother whilst caring for her. Despite her stay being brief, she made a big impact and will be missed by all the team here. Thank you for leaving us a review during this difficult time, we really appreciate it. Our team will be so thrilled to read how highly you think of our home and the recommendation. With love and best wishes from us all at Chilterns Court.


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Review from Tina S (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we had our showround, to the day my dad came to live here, we have been so happy with the care he has received. The lovely reception, burser and caring staff are all so helpful and nothing is too much trouble. My dad seems to be settling in and enjoying life at Chilterns Court. The care
my dad has had is so reassuring for us even when hes had a few falls. We have been kept well informed of all that has happened.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review and the feedback about our staff - it's greatly appreciated. We love caring for your dad, he has settled in really well and enjoys living here. Please let us know if there is anything further we can do for him or you.


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Review from Jennie P (Friend of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have - recommended
Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for a truly fabulous review of our home, we are so grateful and appreciative. We really appreciate the recommendation too. I will pass on your feedback to our team, they will be so thrilled to read your lovely comments. Very best wishes from everyone here at Chilterns Court.


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Review from K W (Daughter-in-law of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and spirit
going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.

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Review from M G (Daughter of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal care needs closer attention - dad not shaved properly, nails dirty.
Reception staff excellent - always received with a smile and helpful.
Carers really kind and helpful.
It would be nice to have better linen + pillows (look shabby)
Good family atmosphere + friendly
Improvement in room
- bowl used for teeth not washed.

Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care Centre

Thank you for your feedback, and for highlighting both things that we do well and where there is room for improvement. We are glad to have your dad with us. Please don't hesitate to let us know if there is ever any more we can do to support him.


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Review from G M (Friend of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my friend and had a lovely visit. It was nice to be able to have lunch and a normal day with him. Loved the choir session.

Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care Centre

We love to see friends and family at Chilterns Court - you're welcome any time! We're glad you had such a nice day with your friend, and enjoyed the choir. We have varied activities programme, so next time you visit, there might be something completely different taking place, but we do love all kinds of music here.


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Review from C B (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife feels safe and her care at the home is better than I was able to achieve alone. The staff are welcoming, helpful and caring.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for giving us a 5star review, we are so pleased to see how highly you rate our home. Our team will be so pleased to read how highly you rate our care. It is a pleasure caring for your wife. Please let us know if there is anything else we can do for you or your wife.


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Review from R M (Niece of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the care my uncle has been given at Chiltern Court. Both care staff and carers have been excellent, cannot fault their dedication. The home as a whole is clean, bright and homely. Entertainment seems good although my uncle is bedridden so N/A to us. The only complaint is that
the quality of the food has been commented on often by my uncle and admittedly we did have a meal there once and it was not good. Quantity and quality of ingredients not an issue - just not appetizing.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your review, we really appreciate it. It is a pleasure caring for your uncle. thank you for your feedback about the food, I have sent this to the Home Manager, and she will manage this. I will also ask her to speak with you next time you or your family visit. We appreciate you bringing this to our attention. If there is anything else we can do for your uncle, please let us know.


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Review from Lucy L (Niece of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently good care given to my Aunt by staff. Facilities excellent as well as opportunity for activities.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us a 5-star review of our home, we really appreciate it. If there is anything else we can do for your aunt, please let us know.


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Review from John D (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, staff in Tulip very helpful and friendly my wife is looked after very well.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we really appreciate it. Our staff will be so thrilled to read how highly you rate our team and the care we provide. If there is anything further we can do for your wife, please let us know.


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Review from M M (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers care has been excellent. All the carers are kind and well trained. The activities are very varied and mum enjoys participating. The food is good and has a varied menu and snacks can be ordered for in between meals if required. All the staff in the difference areas are pleasant including,
the domestic staff, receptionists, the management team, kitchen staff, activity team and caretaker.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your lovely review of our home and team, we really appreciate it. We pride ourselves on having an excellent team and we're so pleased to read you think that too. If there is anything else we can do, please let us know. Very best wishes to you all, from everyone here at Chilterns Court.


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Review from B S (Husband of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-located and respected care home with a good reputation made Chilterns Court Care Centre our choice for a two-week respite stay.
We were made very welcome and were impressed with the facilities within the building and with the care received.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review. We are so pleased to read how highly you thought of our home and the care your wife received. It was a real pleasure caring for her during her respite stay.


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Review from J R (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the responsible adult for a gentleman who is a residential client due to mobility and additional issues. He has settled into Chilterns Court very well and is appreciative of the excellent care he receives from the entire staff, as do I. The atmosphere is very welcoming noted by not only myself
and my dear friend but from friends who have been to visit him. It really is a lovely care home for exceeding our expectations. Thanks to all concerned.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review, it's greatly appreciated. Your friend has settled into Chilterns Court really well and it is a pleasure caring for him. Our team will be so thrilled to read how highly you rate the care received and the atmosphere of the home. That means the world to us. Do say hello next time you visit.


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Review from Peter B (Stepson of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good atmosphere in the home. Very good staff, which is the most important thing. Nicely furnished throughout. Kept very clean. Food looks very enticing.
Nothing seems to be too much trouble. Good nursing care by lovely people.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your lovely review, we are really grateful. Our team will be so pleased to hear how highly you rate our home.


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Review from Steve W (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.

Reply from Helen Dearing, on at Chilterns Court Care Centre

Thank you so much for your really lovely review. We are so thrilled to read how happy you are with the care and activities/entertainment here - this means the world to us.


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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.397 for Chilterns Court Care Centre is calculated as follows: ( (198 Excellents x 5) + (100 Goods x 4) + (20 Satisfactorys x 3) + (6 Poors x 2) + (11 Very Poors x 1) ) ÷ 335 Ratings = 4.397

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Joanna

Joanna Dowejko

Job Title: Home Manager

Joined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.


Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”


In her spare time, Joanna likes to read books and try out new recipes when cooking.


Denise

Denise Hayes

Job Title: Care Leader

Joined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.


Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.


Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.


In Denise’s spare time, she enjoys going on walks and reading.


Linda

Linda Wheeler

Job Title: Administrator

Joined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.


Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.


When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.


In Linda’s spare time, she likes to cook and spend time with her family.


Frequently Asked Questions about Chilterns Court Care Centre

What types of Care is Chilterns Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chilterns Court Care Centre provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Chilterns Court Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at Chilterns Court Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilterns Court Care Centre to the centre of Henley-on-Thames?

0.7 mile(s) as the crow flies, distance by road may be significantly further.