Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR
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9.5 89 Reviews
  • Chilterns Court Care Centre, Henley-on-Thames
Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.

The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.

The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.

Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.

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Care Provided by Chilterns Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanna Dowejko (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chilterns Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,665 – £1,745
    • Self-Funded Residential Dementia Care £1,745 – £1,860
    • Self-Funded Nursing Care £2,013 – £2,013
    • RESPITE Self-Funded Residential Care £1,810 – £1,890
    • RESPITE Self-Funded Residential Dementia Care £1,950 – £2,010
    • RESPITE Self-Funded Nursing Care £2,163 – £2,163

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Chilterns Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chilterns Court Care Centre Reviews (89)

Total of 89, showing 1-20
9.5

Chilterns Court Care Centre has a Review Score of 9.5 (9.493) out of 10, based on 18 reviews in the last 2 years. Over all time Chilterns Court Care Centre has 89 reviews.

Overall Experience

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Date Published

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Review from C B (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife feels safe and her care at the home is better than I was able to achieve alone. The staff are welcoming, helpful and caring.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for giving us a 5star review, we are so pleased to see how highly you rate our home. Our team will be so pleased to read how highly you rate our care. It is a pleasure caring for your wife. Please let us know if there is anything else we can do for you or your wife.


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Review from R M (Niece of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the care my uncle has been given at Chiltern Court. Both care staff and carers have been excellent, cannot fault their dedication. The home as a whole is clean, bright and homely. Entertainment seems good although my uncle is bedridden so N/A to us. The only complaint is that
the quality of the food has been commented on often by my uncle and admittedly we did have a meal there once and it was not good. Quantity and quality of ingredients not an issue - just not appetizing.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your review, we really appreciate it. It is a pleasure caring for your uncle. thank you for your feedback about the food, I have sent this to the Home Manager, and she will manage this. I will also ask her to speak with you next time you or your family visit. We appreciate you bringing this to our attention. If there is anything else we can do for your uncle, please let us know.


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Review from Lucy L (Niece of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently good care given to my Aunt by staff. Facilities excellent as well as opportunity for activities.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us a 5-star review of our home, we really appreciate it. If there is anything else we can do for your aunt, please let us know.


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Review from John D (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, staff in Tulip very helpful and friendly my wife is looked after very well.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we really appreciate it. Our staff will be so thrilled to read how highly you rate our team and the care we provide. If there is anything further we can do for your wife, please let us know.


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Review from M M (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers care has been excellent. All the carers are kind and well trained. The activities are very varied and mum enjoys participating. The food is good and has a varied menu and snacks can be ordered for in between meals if required. All the staff in the difference areas are pleasant including,
the domestic staff, receptionists, the management team, kitchen staff, activity team and caretaker.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your lovely review of our home and team, we really appreciate it. We pride ourselves on having an excellent team and we're so pleased to read you think that too. If there is anything else we can do, please let us know. Very best wishes to you all, from everyone here at Chilterns Court.


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Review from B S (Husband of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-located and respected care home with a good reputation made Chilterns Court Care Centre our choice for a two-week respite stay.
We were made very welcome and were impressed with the facilities within the building and with the care received.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review. We are so pleased to read how highly you thought of our home and the care your wife received. It was a real pleasure caring for her during her respite stay.


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Review from J R (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the responsible adult for a gentleman who is a residential client due to mobility and additional issues. He has settled into Chilterns Court very well and is appreciative of the excellent care he receives from the entire staff, as do I. The atmosphere is very welcoming noted by not only myself
and my dear friend but from friends who have been to visit him. It really is a lovely care home for exceeding our expectations. Thanks to all concerned.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review, it's greatly appreciated. Your friend has settled into Chilterns Court really well and it is a pleasure caring for him. Our team will be so thrilled to read how highly you rate the care received and the atmosphere of the home. That means the world to us. Do say hello next time you visit.


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Review from Peter B (Stepson of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good atmosphere in the home. Very good staff, which is the most important thing. Nicely furnished throughout. Kept very clean. Food looks very enticing.
Nothing seems to be too much trouble. Good nursing care by lovely people.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your lovely review, we are really grateful. Our team will be so pleased to hear how highly you rate our home.


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Review from Steve W (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.

Reply from Helen Dearing, on at Chilterns Court Care Centre

Thank you so much for your really lovely review. We are so thrilled to read how happy you are with the care and activities/entertainment here - this means the world to us.


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Review from S Y (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Someone could show resident their TV or radio on a daily basis to encourage them to fill their time. If a carer could take the resident out for short walks. A daily break out of Chilterns Court would be beneficial ie the river. Maybe advertise for someone with spare time to come in and engage with residents.
Encourage dog owners to bring their pets in.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review and the feedback you have suggested. We will pass it on to the Home Manager for action. Thanks.


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Review from Carole E (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chiltern Court for nearly 4 years; during this time any little concerns that I have had have been addressed straight away, which is great. The staff have always treated me kindly and with respect. I always feel welcome when I visit.
I do however, sometimes bring Mum's clothes
home to wash and often find other people's clothes in her wardrobe! I think there is room for improvement in housekeeping. Overall a great team. The activities are absolutely brilliant and we are kept up to date with all events.
Well done everyone!

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review; we really appreciate it. It's a real pleasure caring for your mother and getting to know her in the four years she has lived with us. Thank you for the feedback on the laundry, I will ensure this is circulated to the home manager for action.


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Review from Anthea E (Wife of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Chilterns Court for three months until his death. He was so well cared for. The team at the home are exceptional in all departments. He improved medically and to my surprise joined in activities (wonderful entertainment organiser). He died suddenly and I will always be grateful that
we had a happy last few months.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Please accept our condolences on behalf of everyone here at Chilterns Court. It was a real pleasure caring for your husband and in the short time he was with us he did get involved with our activities, which was lovely to see. If you and your family are ever nearby, please do pop in for tea and cake, you are always welcome here. All the very best to you and your family.


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Review from Lucy E (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - we were so impressed by everyone at Chilterns Court and the care they gave my father. It's a friendly, happy environment with a team of caring staff who make an effort to make new residents and their relatives feel welcome, valued, and involved. We all appreciated the effort given to tailor
activities to individuals like my father who would never normally want to participate. We were apprehensive when we decided he needed to live somewhere with facilities to help him maintain his dignity but we couldn't have been more impressed. We were all so pleased he settled in so well and was very content giving him a new lease of life for his final months. It's a very special place and we would thoroughly recommend to anyone looking for somewhere to care for their loved one.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your fantastic review; we are so grateful. It's a pleasure caring for your father, he has settled in well since he arrived here and it's great to see him involved with the activities. Please come and join us for afternoon tea, we'd love to have you.


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Review from T C (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother who was on respite for two weeks is fully disabled. She had been sitting in a soiled nappy for hours. I rang her at 10.16 in the morning, and at 2.30 when I got there she was still sitting in the same soiled nappy. The lady lied to my face telling me that she wrote in the book that she had
changed her at 11 am. This is the 2nd floor, mum was told off and told by the same nurse to stop calling them. They don’t do one-to-one care. After she had been sick making her feel like a burden. Some of the staff are very good, but some most definitely are not. This place should be investigated. My mum told me that she had taken the nappies I had brought for her and used them on another patient. Mum had been taken to the hospital because of sickness, diarrhoea and low oxygen levels. My mother hasn’t got dementia so knows what is going on.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Sorry to read how unhappy you were with the care your mother received with us. This is the first time we have been made aware of any of the issues you have mentioned, please can you contact the Home Manager directly to discuss your comments so she can investigate fully. Many thanks.


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Review from A E (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt that my mother was treated with kindness, respect and dignity. She came back home 'whole' which hasn't always been the case when she has needed respite care. The facilities and home were clean, friendly, warm and welcoming and the staff were wonderful and understanding. We as a family are grateful
and would recommend to others.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we are really pleased to hear how highly you recommend our Respite service. It was a pleasure to care for your mum, she is always welcome here, we loved having her. The staff will be so pleased to hear how welcoming and friendly you thought they were. That means the world to us. Thank you so much.


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Review from J C (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old mother is being looked after with love and attention. She has dementia. I'm very impressed with the level of care and attention to detail, across all the staff. She has settled in well and seems quite content. It's a huge relief!

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we really appreciate it.


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Review from M W (Niece of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle became a permanent resident at Chilterns Court following a period there for respite after a stay in hospital two years ago. He is hoisted from his bed to a specialist wheelchair enabling him to leave his room. He has limited movement and therefore socialising is most important. I would say
that activities have been poor but understand this is about to change having met the newly appointed activities person. Laundry is rather random, my uncle has plenty of clothes, all named but as an example, there were few socks in the drawer this week and he was wearing odd ones! A few items have appeared which are not his so improvements could be made. However, most importantly, I feel totally reassured he is receiving the best care possible due to the kindness of all the staff who make for a happy, relaxed and friendly environment. At present his health issues ar stable and he appears quite happy and content. My thanks to all.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review. It's a pleasure caring for your uncle; he's settled in well. I will pass on your comments to the home manager, and this will be actioned. Many thanks.


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Review from Margaret P (Respite Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of all the staff I encountered during my stay at Chilterns Court Care Centre, Bluebell ward. They were caring, cheerful and always ready to help which certainly enabled my recovery. My room was attractively furnished and overlooked te pleasant courtyard garden. Sincere thanks
to everyone.

Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care Centre

Thank you for taking the time to share your experiences of Chilterns Court - it was our pleasure to have you with us! We appreciate your feedback and I'll make sure the team sees it. Do come and see us again.


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Review from A M (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chilterns Court Care Centre is a happy, caring and nurturing environment situated in a modern, light and airy building. There is a real sense of family in the Chilterns Court community and my mother is happy there. The staff are so friendly and it is run efficiently by the manager and her team. My mother
says the food is delicious and nothing is too much trouble. The only area of improvement, which they are working on, is more activities for residents.

Reply from Rowen Campbell, Regional Marketing Manager at Chilterns Court Care Centre

What kind words, thank you! We appreciate you taking the time to write a review, and I'm so glad to hear your mother's experience is so positive. I will share your feedback with the home manager and the team at Chilterns Court as it is important to them.


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Review from B W (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care at Chilterns Court Care Centre is generally very good. The staff are all very caring and attentive. Where there are shortfalls, these are almost always due to the shortage of staff, which seems to be a constant issue. I am confident that my mother, who is living with dementia, is
in safe and caring hands.

Reply from Freya Higgs, Marketing Administrator at Chilterns Court Care Centre

Thanks for your feedback. I am glad you feel your mother is happy in the home. I will pass this on to our team.


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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.493 for Chilterns Court Care Centre is calculated as follows: ( (140 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 211 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Joanna

Joanna Dowejko

Job Title: Home Manager

Joined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.


Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”


In her spare time, Joanna likes to read books and try out new recipes when cooking.


Denise

Denise Hayes

Job Title: Care Leader

Joined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.


Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.


Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.


In Denise’s spare time, she enjoys going on walks and reading.


Linda

Linda Wheeler

Job Title: Administrator

Joined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.


Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.


When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.


In Linda’s spare time, she likes to cook and spend time with her family.


Frequently Asked Questions about Chilterns Court Care Centre

What types of Care is Chilterns Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chilterns Court Care Centre provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Chilterns Court Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at Chilterns Court Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilterns Court Care Centre to the centre of Henley-on-Thames?

0.7 mile(s) as the crow flies, distance by road may be significantly further.