All the staff show kindness and support to my dad, myself and my family.
M K (Daughter of Resident)
The warmth and care the staff show is outstanding.
Nick G (Son of Resident)
wonderful staff and facilities here. Food is fantastic and the care is truly fantastic.
Patricia A (Wife of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Chilterns Court Care Centre has a Review Score of 9.5 (9.493) out of 10, based on 18 reviews in the last 2 years. Over all time Chilterns Court Care Centre has 89 reviews.
Review from D B (Husband of Resident) published on 27 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Chilterns Court Care Centre
Thank you for taking the time to write such a detailed review. I will pass on your kind comments to our team.
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Review from C W (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Jean P (Resident) assisted by family/friend published on 15 September 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Janet F (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Violet H (Resident) assisted by family/friend published on 15 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Trish H (Daughter of Resident) published on 30 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Mary G (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Geoff S (Son of Resident) published on 24 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Emma W (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C E (Niece of Resident) published on 22 February 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Emma B (Granddaughter of Resident) published on 31 August 2021
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Overall Experience
4.0 out of 5
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Review from Sherry H (Wife of Resident) published on 31 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Brendan J (Son of Resident) published on 31 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jim M (Son of Resident) published on 28 June 2021
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Overall Experience
5.0 out of 5
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Review from Alex A (Grandson of Resident) published on 25 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Nikki M (Granddaughter of Resident) published on 23 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Matthew L (Son of Resident) published on 17 June 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Lorraine H (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card •
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4.0 out of 5
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Review from M K (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Carol P (Wife of Resident) published on 10 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.5 (9.493) out of 10 for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.493 for Chilterns Court Care Centre is calculated as follows: ( (140 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 211 Ratings = 4.493
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2024
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Job Title: Home Manager
Joined: 2013
Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.
Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”
In her spare time, Joanna likes to read books and try out new recipes when cooking.
Job Title: Care Leader
Joined: 2008
Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.
Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.
Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.
In Denise’s spare time, she enjoys going on walks and reading.
Job Title: Administrator
Joined: 2020
Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.
Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.
When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.
In Linda’s spare time, she likes to cook and spend time with her family.
