Clarendon Lodge

Croxley Green, Rickmansworth WD3 3JB
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9.6 15 Reviews
  • Clarendon Lodge, Rickmansworth
Clarendon Lodge, located in Croxley Green, Rickmansworth, is a luxury care home that provides exceptional residential and dementia care services to each resident. As a not-for-profit care home in Hertfordshire, every aspect of the services provided at Clarendon Lodge are designed with the residents’ well-being in mind.

Clarendon Lodge offers 40 beautifully styled en-suite bedrooms, private access to beautifully landscaped gardens, spacious lounges, and elegant dining areas. Additional features, such as a hairdressing Salon, ensure that residents enjoy both comfort and convenience. For families searching for a trusted care home in Rickmansworth or nearby Watford, Clarendon Lodge offers around-the-clock support, so you can rest assured your loved ones are receiving the care they deserve.

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Care Provided by Clarendon Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Kegan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Clarendon Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more detail and indicative fees.

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Clarendon Lodge Reviews (15)

9.6

Clarendon Lodge has a Review Score of 9.6 (9.584) out of 10, based on 9 reviews in the last 2 years. Over all time Clarendon Lodge has 15 reviews.

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Review from J M (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mother in law is receiving at Clarendon Lodge. All the staff are fantastic from the carers, managers, reception and cleaners to catering. All going the extra mile and having a chat while they do it. What is really lovely is that it is the same, permanent, staff working
there so they get to know the residents well. Any problems, like illness etc is dealt with promptly and professionally, residents being reviewed by the GP when needed and also a weekly visit from GP staff to review anyone requiring this. It is clean, warm and welcoming and a pleasure to visit.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for taking the time to write such a lovely review. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We will ensure this positive feedback is passed to the rest of the team.


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Review from Jean M (Partner of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been resident in Clarendon Lodge for 3 months and has settled in well and has been in good health since his arrival.
The staff are attentive, the property is very clean and well designed for wheelchair-bound residents.
Walking through the door, I was very impressed with the communal
areas and the courtyard garden.
There are regular social events which residents and their visitors are encouraged to join in with.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the lovely review. I will be sure to pass this feedback onto the team.


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Review from Stuart D (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a great feel of Clarendon Lodge before Mum became a resident. Warm, friendly, clean, modern, and above all else, safe. The food's decent, the care is second to none, and for the first time in a long time, I know my mum's in the best place, and therefore, sleep better because of that.
All involved
go the extra mile, and I'd thoroughly recommend Clarendon Lodge to anyone.

Reply from Paige Preedy, Deputy Manager at Clarendon Lodge

Thank you for your kind words. We strive to provide a high standard of care and support to not only our residents but to our relatives too and will ensure this feedback is passed to the rest of the team.


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Review from Glyn F (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Lodge is excellent. We arranged to view the home when my mother was in hospital because we were concerned that she could no longer safely look after herself at home. From day one we have been impressed. They acted really quickly, meeting Mum while she was still in hospital and then having
a lovely room ready for her on discharge. The home is modern, spotlessly clean and very well maintained. The staff are wonderful, are clearly well trained and really care, going above and beyond to help Mum settle and meet her needs and that is all the staff - managers, carers, activities, reception, kitchen, laundry, maintenance and cleaning. Mum has been there two months now and, honestly, the staff just seem like good friends. Visiting is 24/7 and so I can call in and spend quality time without all of the worries when she was in her own house. It is really comforting to know that a representative from the GP surgery visits every week and all mum's care needs are taken care of.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the lovely review. I will share this with the team. Mum is settling in well and its been a pleasure getting to know you both.


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Review from P S (Husband of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been suffering with advanced Alzheimer's and although reasonably physically fit, she had been struggling with communication and self-care at home. Also, she had been wandering around aimlessly both inside and outside our home and was at risk of serious harm to herself. This meant that she
needed round-the-clock personal care and supervision.
I tried to cope but was unable to and after many discussions with family members, social workers, and other care professionals we decided that the only course of action was to place my wife into a care home. As we live in Croxley, a most convenient one we considered was Clarendon Lodge. I recently arranged to meet a rep there who took me and one of my sons on a tour of the property and we came away very impressed. Only recently built, it has modern facilities all at ground level with each room opening out to a safely accessed garden patio.
There are daily activities and all meals are cooked with fresh ingredients.
Highly recommended.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the feedback. I'm pleased to hear you would recommend our home and it's a pleasure having your wife living with us.


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Review from P G (Daughter of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the quality of care provided to our mother and the genuine affection displayed by the staff. Mum enjoyed the eighteen months she lived at Clarendon Lodge.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for your kind review, it's nice to hear positive feedback about the care Mum received whilst at Clarendon Lodge. I will be sure to feed this back to the team.


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Review from K M (Granddaughter of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Clarendon Lodge went above and beyond to make my nans birthday special. They not only decorated her room, they surprised her with songs, a cake and a present. It was overwhelming to see the effort they put in to make sure our loved one was celebrated, as they should be, on their special day. Makes me
feel better the residents are being looked after as if they were family by the staff. Providing comfort in an already difficult time.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the lovely review, I'm glad Nan was made to feel special by the staff team. It was a pleasure to spend the afternoon celebrating her birthday.


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Review from June E (Friend of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend, who has dementia, since she went to Clarendon Lodge Care Home in May 2021. She spent much of the last year in bed. Now a new "acting manager" has been appointed and together with the "weekday receptionist" she is sitting in a wonderful chair in the "dementia lounge".
Thanks to these two wonderful people the home is alive and buzzing. All the staff are very kind and gentle to my friend. I really hope that these two staff are here for a very long time. I haven't completed the second half of the ratings because I have no knowledge of them.

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Review from T P (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since there has been an interim manager I can see a real improvement. My mum has been stuck in her bed in her room for a year and, since the interim manager has been there, they have got my mum a special chair so she now goes in the lounge every day. Also, a shout out to the receptionist who is an absolute
delight.
Depends on who - staff are mostly very good. Agency staff unsure.

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Review from Maureen W (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Clarendon Lodge for 8 weeks respite. The immediate improvement in her physical and mental state was obvious.
The facilities are excellent, beyond comparison, and the staff are all so helpful, caring and attentive. The food has been a treat, hotel quality from the meals I have seen.
The outlook onto the garden from the rooms is uplifting.
I couldn't recommend this facility enough, and wouldn't hesitate to use it again.

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Review from Gary C (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities.
Many and varied activities provided.
First-class carers
Excellent communication with family members.
My mother (the resident) is very happy at Clarendon Lodge Care Home.

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Review from David L (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feedback from my mother was good food, she's happy and comfortable.
Only negative is internet access which needs to be addressed.

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Review from Fran B (Sister of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident in the home for six-seven weeks.
She had a very bad time at her last home and after a terrible misunderstanding was asked to leave. The manager and all the other staff have been incredibly understanding, gentle, kind, respectful and encouraging. She has been diagnosed
as living with dementia now but she is cleaner, healthier and happier.

Reply from Lorraine Allen, Home Manager at Clarendon Lodge

Thank you for your kind review. We are so glad your sister is happy at Clarendon Lodge.


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Review from Wendy M (Sister of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the commitment to care at Clarendon Lodge! The residents seem happy and confident, and I believe this is due to the kindness and efficiency of the staff. My sister arrived at Clarendon Lodge confused and lost! She has definitely improved in spite of obvious signs of
dementia. As a visitor, I am always treated in a polite manner. This is an outstanding care home, which I highly recommend!

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Review from Angela P (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Clarendon Lodge Care Home for a two-week respite care. Came home, had a fall and asked to go back. She has been at the home for the past five weeks. Staff are excellent, caring and attentive to Mum's needs. A lot of dementia patients which can cause Mum concern coming in her room
etc. People do not talk to her much so she feels a bit lonely at times. Having a problem with getting a phone installed which will help her to settle better.

Reply from Lorraine Allen, Home Manager at Clarendon Lodge

Thank you for your review, I will pass on your kind comments to our team. I would like to reassure you that we are in the process of planning infrastructure changes which will result in the home providing separate living space for residents who require additional support due to dementia and for those without dementia, or who are early in their journey. We will of course keep families updated on this. Thank you for alerting me to the fact your mum has felt lonely at times - our residents’ social lives are highly important to us, so we are sorry to hear this. The team will speak with your mum to find out which activities she would like to join and will support with making introductions to other residents with whom she may like to form friendships. Our IT team are aware of the phone issue and are consulting with the contractor to rectify as soon as possible. Please feel free to pop in and chat to us about any of these issues or give us a call and we will be happy to discuss further.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Clarendon Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Clarendon Lodge is calculated as follows: ( (69 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 98 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Clarendon Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Clarendon Lodge

What types of Care is Clarendon Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clarendon Lodge provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Clarendon Lodge have?

There are 40 Single Rooms.

What are the Facilities & Services at Clarendon Lodge?

Own Furniture if required, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarendon Lodge to the centre of Rickmansworth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.